4/10 – Matig
Jeff
Reisde met familie
31 mei 2021
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Run Down Resort
Was greeted by a woman having a bad day, she couldn’t find my registration and said she had to enter it and only had an upstairs room available. I had requested 2 beds and she stated she only had a king room. We agreed and went to the room to find the grounds run down, unkept and not inviting. In the room there was no coffee packets so I asked the front desk for some and she stated she would send someone to the room, never came so I called the after hour number and he stated housekeeping was locked and he couldn’t get in. Ended up going to the store Saturday morning to get some and went back to office to ask again only to find she had it behind the counter all along and never needed to send someone to the room in the first place. Terrible customer service. It also appears the hotel has turned into long term living for several residents and made the walks a little uncomfortable, we were with our grand children while we were walking past rooms with people sitting there smoking marijuana. We have stayed here several times in the past but don’t think we will be back.
Jeff
2 nachten verbleven in mei 2021