Terras

Beoordelingen van Hilton Scottsdale Resort & Villas

4 out of 5
Hilton Scottsdale Resort & Villas
6333 N Scottsdale Rd, Scottsdale, AZ

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 468 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 251 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 147 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 82 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 54 van 1002 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great.
Reactie van Greg Irwin-Director of Rooms op 20 mei 2024
Thank you so much for the outstanding review. We look forward to you visiting us soon in the future.

6/10 – Redelijk

Brittany

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
2 nachten verbleven in mei 2024
Reactie van Kyra op 21 mei 2024
Thank you for participating in our satisfaction and loyalty survey. We sincerely apologize for the inconvenience you experienced during your recent stay at our property. We do hope you decide to stay at our property once more so that we can give you the stay you deserve. Have a great day!

8/10 – Goed

Michelle

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice staff, clean, quiet and very comfortable bed and pillows. Short staff at the coffee bar on the weekend and the bar for food one night.
5 nachten verbleven in mei 2024
Reactie van Greg Irwin- Director of Rooms op 20 mei 2024
Michelle,Thank you for the wonderful review. We hope to see you back very soon.

6/10 – Redelijk

Mariah

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Greg Irwin- Director of Rooms op 20 mei 2024
Mariah,Thankyou for sharing. We hope to see you back soon to give you 5 star treatment. Thank you again for sharing.

10/10 – Uitstekend

F

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff member Robbie (I believe his name was), was super nice for upgrading my reservation into a villa when I told him it was my son and I with our dogs checking in. We had a great stay and would definitely book again in the future!
3 nachten verbleven in mei 2024
Reactie van Kyra op 14 mei 2024
Thank you for participating in our satisfaction survey. We are very happy to hear you enjoyed your recent stay and are very thankful for your comments on our staff. This will be passed along to management. Have a great day!

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van - Hilton Scottsdale Resort and Villas op 10 mei 2024
Thank you for participating in our satisfaction survey from your recent stay at our property. Thank you for your excellent rating! We are very happy to hear you enjoyed your stay! On your next trip to Scottsdale, we hope to welcome you back!

10/10 – Uitstekend

Zarina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kyra op 4 mei 2024
Thank you for participating in our guest satisfaction survey. We are very happy to hear you enjoyed your stay, and we thank you for the 5-star review. We hope to host your next stay in Scottsdale. Have a great day!

10/10 – Uitstekend

chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice big suite, quiet and easy to get to all the creature comforts.
2 nachten verbleven in april 2024
Reactie van - Hilton Scottsdale Resort and Villas op 1 mei 2024
Thank you for leaving an amazing 5/5 review, Chris! We appreciate that you chose to stay with us and are thrilled that you enjoyed your time here! We look forward to welcoming you back for a return visit.

4/10 – Matig

Dennis, Phoenix

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van - Hilton Scottsdale Resort and Villas op 30 apr 2024
Thank you for choosing to stay with, Dennis. We regret to see that your experience didn't meet expectations. Your feedback is important to us, and we'd appreciate any additional details you can provide to help us improve. Thank you again and we hope to welcome you back for an improved visit.

4/10 – Matig

Dennis, Phoenix

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Checkin had to come back twice room not ready. Fire alarm at 3am that wouldn’t go off - bride stood outside on day of wedding for an hour until had to move to other room.
1 nacht verbleven in april 2024
Reactie van Kyra op 29 apr 2024
I sincerely apologize for the inconveniences faced during your recent stay at our property. The inconveniences you faced were not up to Hilton standards, and certainly not ours. Your comments will be faced along to management to ensure this issue does not occur again. Thank you for bringing it to our attention.

10/10 – Uitstekend

Meghan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
1 nacht verbleven in april 2024
Reactie van Kyra op 28 apr 2024
Thank you for your review of your recent stay at our property. We are very happy to hear that you enjoyed your time with us. We hope to welcome you back in the future. Have a great day!

10/10 – Uitstekend

Erika

2 nachten verbleven in april 2024
Reactie van Kyra op 14 mei 2024
Thank you for participating in our satisfaction survey. We are very grateful for the 5-star review. We hope to welcome you back to our property in the future!

2/10 – Ontzettend slecht

Stephanie, Flagstaff

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not allowed to check in until after 4. Property is run down and spread out. Pool facilities small and crowded
1 nacht verbleven in april 2024
Reactie van - Hilton Scottsdale Resort and Villas op 21 apr 2024
Thank you for choosing to stay with us and for sharing your feedback, Stephanie. We truly value your input and sincerely apologize that your stay less than exceptional. We will be making improvements to the hotel in the near future, and we hope to welcome you back for a better experience once they are complete.

6/10 – Redelijk

gary, fort collins

Zakenreiziger
Paper thin walls. Mediocre amenities. Far better options throughout Scottsdale.
4 nachten verbleven in april 2024
Reactie van Kyra op 16 apr 2024
Thank you for participating in our satisfaction survey about your recent stay. We sincerely apologize for any inconvenience this issue may have caused you. Thank you for bringing your comments to our attention.

8/10 – Goed

David

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Pool open until 10, and pool bar open until 11. Bar service slow during the day.
3 nachten verbleven in april 2024
Reactie van Kyra op 16 apr 2024
Thank you for participating in our satisfaction survey about your recent stay. Thank you for bringing your comments to our attention about the slow service. Although we are glad to hear you enjoyed your stay otherwise. We hope to welcome you back in the future and give you an even better experience!

8/10 – Goed

Jill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like that the pool has a bar and food service. The Starbucks on site is also a plus!
3 nachten verbleven in april 2024
Reactie van - Hilton Scottsdale Resort and Villas op 13 apr 2024
Thank you for staying with us and for leaving an amazing review, Jill! We are delighted that you enjoyed the pool, bar, and Starbucks! We look forward to welcoming you back for a visit in the near future!

4/10 – Matig

Jessica

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van - Hilton Scottsdale Resort and Villas op 12 apr 2024
Thank you for taking the time to leave a review of your recent stay with us, Jessica. We appreciate your feedback, and we regret that your experience fell short of expectations. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

4/10 – Matig

Antonio

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
The stay wasn’t really worth the cost of the room not to mention breakfast wasn’t even complementary after pay that high cost for the room.
1 nacht verbleven in april 2024
Reactie van Kyra op 6 apr 2024
Thank you for participating in our satisfactory survey. We do apologize the hotel was not up to your expectations, or ours, during your recent stay. We do appreciate you bringing your concerns to our attention. We do hope you would try to stay again on your next trip to Scottsdale so we can make it up tp you. Have a great day!

10/10 – Uitstekend

Mindy

Positief: Netheid, personeel en service
All was well.
2 nachten verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 5 apr 2024
Thank you for the great 5/5 review, Mindy! We are thrilled to see that you enjoyed your stay and that everything went well! We hope to welcome you back soon for a return visit!

6/10 – Redelijk

Erik

Reisde met familie
Too much noisy landscaping work at all hours. And the landscaping work seemed unnecessary- hours spent sculpting bushes to a perfect shape and then continuously shaving off pieces every day. It put a real damper on any outdoor activities on the property.
4 nachten verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 3 apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel, Erik. We sincerely apologize for the inconvenience caused by the landscaping work. Your concerns have been duly noted, and we assure you that we will address them promptly to ensure a more peaceful and enjoyable experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more relaxing stay.

6/10 – Redelijk

Amy

Reisde met familie
Positief: Netheid, personeel en service
Location is excellent. Plenty of parking. Pool gets busy and they ran out of towels two days in a row. Almost two hours to get new towels the first day at the pool. Pool was also pretty chilly. Room smelled moldy immediately following showers the first night, that never went away. Other places are better for the price.
3 nachten verbleven in maart 2024
Reactie van Kyra op 2 apr 2024
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Hilton Scottsdale Resort & Villas. We apologize for the room conditions that you experienced during your stay. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. We do hope you decide to stay at our property again on your next trip to Scottsdale so we can give you the stay you deserve.

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great pool and bar
4 nachten verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 30 mrt 2024
Thank you for your glowing review, Shawn! We're delighted to hear that you enjoyed our pool and bar facilities during your stay. We strive to provide a top-notch experience for all our guests, and we're thrilled that we hit the mark with you. We hope to welcome you back soon for another fantastic stay!

10/10 – Uitstekend

Humberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super
1 nacht verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 30 mrt 2024
Thank you so much, Humberto, for your glowing 5/5 review! We're thrilled to hear that your experience with us was super. Providing exceptional service and comfort is our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!

8/10 – Goed

Helen, Broomfield

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Beautiful property. Unfortunately the hot tub was broken, and we didn’t get to use it.. that was something we were looking forward to coming from Colorado.. wanted to sit outside in the hot tub and look at the stars.. too chill to do that in the pool.
3 nachten verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 28 mrt 2024
Thank you for choosing our property for your stay and for taking the time to share your feedback, Helen! We're delighted to hear that you found our property beautiful and we sincerely apologize for the inconvenience caused by the hot tub being out of order during your visit.We understand how disappointing it must have been not to be able to enjoy the hot tub, especially when you were looking forward to relaxing under the stars after traveling from Colorado. We want to assure you that we have addressed the issue, and the hot tub is now fully operational.Should your travels bring you back to our area, we would love the opportunity to make it up to you and ensure you have the wonderful experience you deserve.Thank you once again for your valuable feedback, and we hope to have the pleasure of hosting you again soon.

6/10 – Redelijk

fraser

We were surprised to find that The villas are a 10 min walk from main hotel area…. Also surprised to find our villa was very tired - and has some maintenance work needed (Missing kitchen items/broken kitchen cabinet front/cranky dishwasher paint “patches” needed). Not up to Hilton standards.
2 nachten verbleven in maart 2024
Reactie van Kyra op 26 mrt 2024
Thank you for participating in the survey from your most recent stay. We do appreciate feedback like yours so that we can continuously improve. We do apologize that you did not receive a comfortable stay. We hope you decide to stay with us again and we can give you the stay you deserve. Have a great day!

8/10 – Goed

Lisa

1 nacht verbleven in maart 2024
Reactie van Kyra op 16 apr 2024
Thank you for participating in our satisfaction survey about your recent stay. We are very happy you enjoyed your recent stay at our property. We hope to welcome you back for another stay in the future! Have a great day!

6/10 – Redelijk

Ronald

Reisde met familie
not impressed by villas. costly, yet very basic and poorly cleaned.
2 nachten verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 22 mrt 2024
Thank you for sharing your feedback on your recent stay, Ronald. We regret to learn that your experience with the villas fell short of your expectations. Rest assured, your concerns regarding the cost, basic amenities, and cleanliness have been duly noted. We continuously strive to enhance our guests' experiences, and your comments will certainly aid us in addressing areas for improvement. We hope to have the opportunity to welcome you back and provide a more satisfactory stay in the future.

2/10 – Ontzettend slecht

Delmon

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Kyra op 23 mrt 2024
Thank you for participating in our survey from your recent review. We do apologize for the inconvenience that you received during your stay. We hope that you will try to stay at our property again and we can give you the stay you deserve.

8/10 – Goed

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, room felt outdated but worked for what we needed.
3 nachten verbleven in maart 2024
Reactie van Kyra op 19 mrt 2024
Thank you for your review on your recent stay at our property. We are glad that the property worked for what you needed. We dop hope you decide to stay at our property again. Have a great day!

4/10 – Matig

Judy

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very old
1 nacht verbleven in maart 2024
Reactie van Kyra op 17 mrt 2024
We sincerely apologize about the experience you encountered at your recent stay at our property. We pride ourselves on providing an exceptional experience for our guests and regret you did not experience the same during your stay. We do hope you try again at our property on your next trip to Scottsdale. Have a great day!

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall a nice stay, but not the Hilton I expected. The room was fine, but not top rate. Same for the bathroom.
3 nachten verbleven in maart 2024
Reactie van Kyra op 16 mrt 2024
Thank you for sharing your comments on your most recent stay at our property. We do appreciate your feedback. We hope you have a very nice day.

2/10 – Ontzettend slecht

Nitin

Zakenreiziger
Positief: Netheid
Hotel's housekeeping took my charger and denied it. I had just checked out and forgot my charger and when I figured out I didn't have it on me or in my bags, I requested front desk to ask housekeeping to retrieve it for me. I told them exactly where I had left it in the room. Of course housekeeping couldn't "find" it. Had take a flight without charger thanks to their wonderful housekeeping staff who feels like items are their's once a guest checks out. Very unfair and unprofessional.
3 nachten verbleven in maart 2024
Reactie van Kyra op 15 mrt 2024
Thank you for bringing this to our attention. We will reach out to the housekeeping manager about these issues. We sincerely apologize about the inconvenience this has caused you.

10/10 – Uitstekend

Kristi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My family had one of the villas. Check-in was smoothly. But we didn’t know the villas were on the other side of the main hotel. You could walk there but it was quite a ways. So we did not utilize the hotel at all. Villa was in a separate area with the secure gate. Very safe which we had to put a code in. Our villa was at the very end. Very quiet. Very clean. Fit my family very well. Full kitchen. There’s a smaller pool where the villas are, but we did not use. We did not use the main pool area also. Overall very nice.
4 nachten verbleven in maart 2024
Reactie van Kyra op 15 mrt 2024
Thank you for your 5-star review about our villas. We are very happy to hear that you enjoyed your overall stay. We do hope that the next time you visit Scottsdale you decide to stay at our property again! Have a great day.

6/10 – Redelijk

Justyna

Positief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Kyra op 16 mrt 2024
We sincerely apologize that your stay was not up to your expectations. We do pride ourselves on exceptional service and are very regretful you did not experience this during your stay. We do hope that you try us again next time you stay in Scottsdale. Have a great day.

2/10 – Ontzettend slecht

Eduardo

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was assigned room 287, as we accessed the building, a nasty smell was coming out of it. I was not able to distinguish, but it was a combination between humidity and smoke from cigarettes. I went right away to the front desk, explained the situation and was assigned a different room. Still in the same building, the first floor was not that smelly, nevertheless, my family and I weren’t comfortable. Since this was a single night, we stayed, my surprise for next day I had a rush on my arms, I reported it to the front desk and because of doing my reservations with Expedia , they just reimbursed the resort fee, but I would like to have a word with Expedia or the facilities manager to obtain a full reimbursement. Additionally and to kind of help with the situation, they front desk offered a complementary breakfast, which was also awful, all the food was old. There is something in the building /facilities, they are dirty or not enough maintained, I don’t consider it a resort.
Reactie van Kyra op 12 mrt 2024
I sincerely apologize for the inconveniences you faced during your stay. We appreciate you for bringing these comments to our attention. We pride ourselves on quality and are very upset that you did not experience this during your stay. Your comments will be passed on to management to ensure this doesn't happen to anyone else.

10/10 – Uitstekend

andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is on the good location. Easy access to everything. Reasonable price.
3 nachten verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 10 mrt 2024
Thank you for leaving an amazing 5/5 rating, Andrew! We greatly appreciate your feedback about our hotel, and we hope to welcome you back in the near future!

6/10 – Redelijk

Maria

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The pictures made it look nicer than it is but the price was reasonable. They were doing work on the property and looks like some upgrades were in process. They claim to have a spa but they don’t. Overall the facility was just ok. However the staff was very friendly.
3 nachten verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 8 mrt 2024
Thank you for sharing your feedback with us, Maria. We appreciate your honesty regarding your recent experience at our facility. We apologize if the pictures may have created expectations that were not fully met upon your visit. We understand that renovations can sometimes impact the overall ambiance, but we're glad to hear you found our pricing reasonable. We apologize for any confusion regarding the spa amenities and will ensure this is clarified for future guests. Your kind words about our staff mean a lot to us, and we're delighted to hear they made a positive impression. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 – Uitstekend

Shantanu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious, clean and comfortable. Right in the middle of Scottsdale.
2 nachten verbleven in maart 2024
Reactie van Kyra op 6 mrt 2024
Thank you so much of your great review of your recent stay at our property. We are happy that you enjoyed your time here. We hope you decide to stay with us again on your next trip to Scottsdale. Have a great day!

8/10 – Goed

Cecilia

2 nachten verbleven in maart 2024
Reactie van Kyra op 23 mrt 2024
Thank you for participating in our satisfactory review. we are very happy to hear you enjoyed your most recent stay. We do hope that on your next trip to Scottsdale you decide to stay with us again. Have a great day!

4/10 – Matig

Nicolette

Reisde met familie
This hotel was disappointing. The property was rundown and outdated. We opted for two beds and they were so small. My husband and I each slept with one of our kids and the beds were not big enough for an adult and small child. It had the Scottsdale prices and dining options surrounding it, but definitely not a “Scottsdale” feel on the property itself. It was $900 for two nights at what felt like a Best Western, not a Hilton.
2 nachten verbleven in februari 2024
Reactie van Kyra op 3 mrt 2024
Thank you for sharing your most recent experience at our hotel. We sincerely apologize that you were not happy with the room type. We are currently changing all of the double beds out at our property to have queens so that it is a more comfortable stay. We hope you decide to try to stay at our property again. Have a great day, thank you!

8/10 – Goed

Hal

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Property location is nice but needs to be updated. Issues with wash machine and toilets but maintenance quickly addressed. Bar service at the pool was bad - broken blender so no frozen drinks, short on staffing, couldn’t make requested drinks
6 nachten verbleven in februari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 3 mrt 2024
Thank you for your feedback, Hal. We appreciate your positive comments about the property's location and prompt maintenance response. We apologize for the inconvenience you experienced with the wash machine and toilets; rest assured, we're actively addressing these issues to enhance your future stays. Regarding the bar service at the pool, we're sorry to hear about the challenges you encountered. We're actively working to rectify these issues to ensure a better experience for all our guests. We hope to welcome you back soon for an improved and enjoyable stay.

10/10 – Uitstekend

Jose, Tucson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel/resorts
1 nacht verbleven in maart 2024
Reactie van - Hilton Scottsdale Resort and Villas op 3 mrt 2024
Thank you so much, Jose! We're thrilled to hear that you enjoyed your stay with us. We strive to provide a top-notch experience, and we're delighted that you found our resort to be very nice. We look forward to welcoming you back again soon!

8/10 – Goed

sarah, Grand Rapids

Reisde met partner
Positief: Netheid, personeel en service
Property was clean. The rooms were ok and decent size but felt a little dated and tired. The lobby was nice, pool was ok but again it all felt a bit dated and tired looking. The grounds were well kept up. I’d say it was not worth the $700 for two nights.
2 nachten verbleven in februari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 27 feb 2024
Thank you for taking the time to share your feedback regarding your recent stay with us, Sarah. We genuinely appreciate your input as it helps us to continually improve the experience for our guests.We're pleased to hear that you found our property to be clean and that you enjoyed the well-kept grounds. However, we apologize that the rooms and facilities did not fully meet your expectations. Your comments regarding the dated and tired appearance of the rooms, pool, and lobby have been duly noted, and we will certainly take them into consideration as we work towards enhancing our accommodations and amenities.Regarding the value for your stay, we understand your concerns and regret that you did not feel it was worth the price you paid. We strive to offer competitive pricing that reflects the quality and comfort we aim to provide, and we apologize if this fell short during your visit.Please know that guest satisfaction is our top priority, and we value your feedback as it helps us to identify areas for improvement. We hope for the opportunity to welcome you back in the future and to deliver a more satisfying experience.

4/10 – Matig

Asha

Positief: Netheid
Negatief: Personeel en service
Hotel room was a little outdated, bath tub and sinks were clogged. We paid for valet at drop off and they tried to charge another $25 for an additional day. No complimentary breakfast, everything was separate charges. Beds feel like twin size beds, felt kind of lumpy. Was not made ware of the $20 off coupon for Fleming after telling receptionist that’s where were headed. Super underwhelmed with my experience and probably never go back.
1 nacht verbleven in februari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 27 feb 2024
Dear Asha,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the issues you encountered and for failing to meet your expectations.We are truly sorry to hear that you found the room to be outdated and experienced problems with the bathtub and sinks. Maintaining the comfort and functionality of our accommodations is of utmost importance to us, and we regret that we fell short in this regard. Please know that we will address these maintenance issues promptly to ensure a more enjoyable experience for our future guests.Regarding the valet charges and the lack of communication about additional fees, we apologize for any confusion or inconvenience caused. We will review our procedures with our staff to prevent such misunderstandings from occurring in the future.We understand your disappointment with the absence of complimentary breakfast and the separate charges for amenities. Your feedback is valuable, and we will take it into consideration as we continually strive to enhance our offerings and provide greater value to our guests.Furthermore, we apologize for not informing you about the 20 off coupon for Fleming as you had mentioned your plans to visit there. This oversight is certainly not reflective of the level of service we aim to provide, and we appreciate you bringing it to our attention.We genuinely regret that your experience with us was underwhelming. Please know that your feedback is invaluable to us, and we will use it to make necessary improvements to ensure a better experience for all our guests in the future. We hope to have the opportunity to welcome you back and restore your faith in our hotel.

10/10 – Uitstekend

joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 27 feb 2024
Joseph, Thank you for the amazing 5/5 rating! We appreciate that you chose to spend your time in Scottsdale with us and look forward to welcoming you back!

4/10 – Matig

Michael

Positief: Netheid, personeel en service
Beds were very soft. Showered nozzle was filled with hard. Water deposits, toilet seat, flipped off when I sat on it.
1 nacht verbleven in februari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 21 feb 2024
Michael, thank you for taking the time to provide feedback on your recent stay. We're sorry to hear about the issues you encountered with the beds, shower, and toilet seat. Your comments are invaluable as we strive to improve our accommodations. Rest assured, we'll investigate and address these concerns promptly. Thank you again and we hope to have the chance to welcome you back for a more enjoyable experience in the future.

4/10 – Matig

Judith

Reisde met familie
Negatief: Personeel en service
Check in was over an hour late
1 nacht verbleven in februari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 20 feb 2024
Judith, thank you for taking the time to leave your feedback and we're truly sorry for the delay during your check-in. Your feedback is invaluable, and we've taken steps to prevent such occurrences in the future. Despite this hiccup, we hope you enjoyed your stay. Please reach out if there's anything else we can assist with and thank you again.

8/10 – Goed

SHANNON

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property & staff. But at $389 per night, they should offer some kind of complimentary breakfast or in the very least, coffee & a bagel. They don’t even have coffee available outside the room unless you want to purchase it at the Starbucks, located inside the restaurant area.
3 nachten verbleven in februari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 16 feb 2024
Thank you for the kind words and the great rating, Shannon! We greatly appreciate your feedback and I assure you it will be discussed with management. Thank you again for sharing and we hope to see you again soon!

10/10 – Uitstekend

Elaine

1 nacht verbleven in januari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 16 feb 2024
Hello Elaine! Thank you for leaving us a great rating! We are thrilled to see that you enjoyed your stay and hope to see you again soon!

10/10 – Uitstekend

Mark

3 nachten verbleven in januari 2024
Reactie van - Hilton Scottsdale Resort and Villas op 3 feb 2024
Thank you for choosing to stay with us and for leaving an amazing rating, Mark! We hope to see you again soon and have a great day!