6/10 Satisfaisant
Deborah M.
28 sept. 2025
Les points faibles : Propreté
The unit was not that clean when we arrived. Overall, the general maintenance in the unit and the building is lacking. They need to do a better job taking care of the building. There was mold in the bathroom. Even the shower curtain had mold. Also, the toilet moved when you sat on it. The arm on one the of windows was broken, so we could not close the window all the way. The arm on one the bedroom windows was broken. So even though maintenance came in to fix the window it was still slightly open and as a result the noise level was high. It was difficult sleeping with the elevated train and trash trucks. Also, you advertised a roof deck, but failed to mentioned that you need a credit card and another special code to gain access to the deck. We went up there and could not get in and had to send another message. That information should have been shared with us when we made the reservation. The location of the building is great with many restaurants and coffee shops nearby, but more attention to details and cleaning needs to be placed on the building. I have already reserved a unit for a week in November, so we are hoping we will not encounter these same issues.
Deborah M.
Séjour de 15 nuits en septembre 2025