2/10 – Ontzettend slecht
Tina
Reisde met familie
19 jun 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We chose this hotel because it has decent reviews online. We came down to see our son graduate from Ft. Moore. First impression, it is difficult to get to from the light and there’s a sketchy used car dealership next to it. The lady at the front counter was nice. We were given a room on the 3rd floor. The key card would not work on the door lock. There was no light at all. So, we get back on the elevator to go down and the elevator does not move at all. I pushed the button to open the door again and it was stuck for like a good couple of minutes. Thankfully, it opened and we were able to get off the elevator. We took the stairs down to the front desk and asked for a room on the 1st floor. The lady at the front desk obliged. The room on the 1st floor was dirty and smelled like urine. We were upset and left. I contacted the front desk requesting a refund since we were not staying. The lady said that she would work it out with Expedia, since we booked through them. I contacted the Expedia Travel Agent, she contacted the hotel and they denied my request. I couldn’t believe that they denied my request after all of that. I DO NOT RECOMMEND THIS HOTEL!
Tina
1 nacht verbleven in juni 2024