10/10 Excellent
Eric E.
20 juin 2025
Les points forts : Propreté
overall good but needs some maintenance addressed
Arrived Saturday. On Sunday morning the management team reached out asking how everything was. I shared with them a picture of the wall mounted shower coming off the wall. Shower still worked but did not want to be responsible for the lack of maintenance here. On Sunday we needed to do a quick load of laundry since we packed light knowing we had a washer and dryer. After washer load was complete, we discovered the dryer would not start, getting a “door” code error. I sent a text to the property management company but it was after hours so they put a note in for the morning team on Monday. I didn’t hear from anyone Monday morning so I reached back out and said a member of the maintenance team would be over mid-morning. They showed up and said they would try and rest the dryer “again” by powering it down through the electrical breaker but that didn’t work. They said a part was on order leading me to believe they knew the dryer was not working. The Management team said they were working to confirm the service appointment. In the meantime, they offered us a drying rack. We declined because there was already one there. I pressed the management company letting them know this seems like a known problem before we ever checked in and felt like I was lied to. Also, there was very limited place to hang any clothes and there were only 7 hangers and no dresser to store clothes. We had to live out of our suitcases. This is a design issue that needs solved.
Eric E.
Séjour de 4 nuits en juin 2025