Piscine extérieure, parasols de plage, chaises longues

Avis sur Avanti International Resort

3 out of 5
Avanti International Resort
8738 International Dr, Orlando, FL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 856 avis sur 2062." "
Note des voyageurs de 8 (Bien), d’après 502 avis sur 2062." "
Note des voyageurs de 6 (Satisfaisant), d’après 328 avis sur 2062." "
Note des voyageurs de 4 (Médiocre), d’après 184 avis sur 2062." "
Note des voyageurs de 2 (Horrible), d’après 192 avis sur 2062." "

7,8/10

Propreté

8,0/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Manon

Séjour de 2 nuits en mars 2024
Réponse de Avanti International Resort le 30 avr. 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

10/10 Excellent

isabelle

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Super localisation, bon service , bel hôtel
Séjour de 1 nuit en mars 2024
Réponse de Avanti International Resort le 26 mars 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 Excellent

Emy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Avanti International Resort le 26 févr. 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

6/10 Satisfaisant

Simon

Voyage en famille
Les points faibles : Propreté
Personnel sympathique, mais pas de réponse pour les transports pour le parc Walt Disney. Meuble neuf, mais le reste est désuets et pas propre. Bien situé des attractions et restaurants.
Séjour de 4 nuits en janvier 2024
Réponse de Avanti International Resort le 7 févr. 2024
Merci de rester avec nous. Nous apprécions vos commentaires et espérons vous accueillir à nouveau parmi nous bientôt.

2/10 Horrible

virginie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nous avons séjourné ici 4 jours.. la chambre est jolie et de bonne taille. Lorsque nous sommes arrivés le plancher était très sale. Il y avait aussi des poils dans la douche et du sable sur le rebord des lits. Ainsi que des restes de dentifrice dans le miroir. Nous avons demandé de venir nettoyer a deux reprises et ils ne sont jamais venus. Nous avons dû acheter un balai et nettoyer nous-mêmes. C’est comme s’ils n’avaient pas d’aspirateur. De plus, il y a une infestation de mini fourmi. C’est aussi très mal insonorisé, le voisin d’acoté a cogner à sa porte de chambre un bon moment durant la nuit et ce là nous a réveillé. Nous avions aussi notre chambre à côté du système de ventilation et c’était très bruyant la nuit. Nous entendions aussi les voiture passer sur la route la nuit. Le seul point positif c’est le café du restaurant qui est très bon. Éviter de séjourner ici
Séjour de 5 nuits en décembre 2023
Réponse de Avanti International Resort le 1 févr. 2024
Merci pour votre avis. Nous avons communiqué vos commentaires aux chefs de service concernés afin de garantir que ce problème soit résolu et que cela ne se reproduise plus. Nous espérons vous accueillir à nouveau parmi nous.

10/10 Excellent

Guy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
L’hôtel est prêt de l’aéroport ainsi que le Park de Disney
Séjour de 4 nuits en septembre 2023
Réponse de The Point Hotel & Suites le 15 oct. 2023
Merci d'être avec nous. Nous apprécions vos commentaires et espérons vous accueillir à nouveau parmi nous bientôt.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Séjour de 6 nuits en août 2023
Réponse de Avanti International Resort le 12 août 2023
Gracias por estar con nosotros. Agradecemos sus comentarios y esperamos darle la bienvenida nuevamente con nosotros pronto.

10/10 Excellent

louise

Séjour de 1 nuit en juillet 2023
Réponse de Avanti International Resort le 26 août 2023
Thank you for staying with us. We are happy to read how pleased you are with our resort. We look forward to welcoming you back with us again.

10/10 Excellent

louise

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Un bel endroit .. un beau séjour .. Tout nous a satisfait ..près de tout .. Belle piscine .. bon déjeuner .. très propre ..nous le recommandons ..
Séjour de 7 nuits en juillet 2023
Réponse de Avanti International Resort le 7 août 2023
Merci de rester avec nous et pour la note parfaite! Nous sommes impatients de vous accueillir à nouveau parmi nous bientôt.

6/10 Satisfaisant

samantha

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The Avanti Resort has an excellent location on International Drive, offering easy access to numerous activities and dining options within walking distance. Overall, it can be a quiet place depending on the location of your room, and each building has a convenient parking lot. One of the highlights of the resort is its nice pool area. However, cleanliness is not their strong point. During our stay, we noticed that not only the room's floor was dusty, but the corridors and elevator were also in need of proper cleaning.One disappointment was the additional charge of $30 for room cleaning; otherwise, they only provide bed-making and towels – not a full cleaning service. There were instances when they even forgot to provide these basic amenities. Moreover, we faced an issue with the laundry facilities, but unfortunately, nobody attempted to resolve the problem. In conclusion, if you can overlook some cleanliness issues, the Avanti Resort might still be a decent option for your stay.
Séjour de 12 nuits en juillet 2023
Réponse de Avanti International Resort le 1 août 2023
Thank you for your feedback.

8/10 Bien

JOE-ZETTE

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Parfait pour la famille. Le voucher pour dejeuner n'offre pas beaucoup de choix. C'est mieux acheter à la carte. Beaucoup de restaurants.
Séjour de 4 nuits en juillet 2023
Réponse de Avanti International Resort le 28 juil. 2023
Merci de rester avec nous. Nous apprécions vos commentaires et espérons vous accueillir de nouveau parmi nous bientôt.

8/10 Bien

fabrice

Séjour de 4 nuits en avril 2023
Réponse de Avanti International Resort le 23 mai 2023
Thank you for your feedback.

10/10 Excellent

chantale

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
très satisfaite de mon séjour ! j’ai passée trois nuits à cette hôtel et elle m’a satisfaite.
Séjour de 3 nuits en février 2023
Réponse de Avanti International Resort le 27 févr. 2023
Merci pour votre avis.

10/10 Excellent

Talissa

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
very good place I will definitely stay there again
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Thalia

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Avanti International is a huge property. I didn’t realize that there are two Avanti locations. On the same strip. It is an older type hotel; however, the rooms still looks good. Please note that breakfast is not like other hotels. You will be given 2 coupons for 2 to go the the bar and grill; even if there are more than 2 people in your party.
Séjour de 1 nuit en mai 2024

8/10 Bien

Susan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ideally placed on International Drive, reasonable rates, efficient service.
Séjour de 14 nuits en avril 2024

4/10 Médiocre

Erika

Voyage en famille avec de jeunes enfants
The rooms facing the highway are very noisy
Séjour de 4 nuits en mars 2024
Réponse de Avanti International Resort le 16 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

8/10 Bien

Jonathan

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Close to all main attractions.
Séjour de 3 nuits en mai 2024
Réponse de Avanti International Resort le 16 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

6/10 Satisfaisant

Laila

Voyage en famille
The property location is great right on International Drive and you can walk to all the restaurant. It is also an easy drive to Disney. But the issue with our stay was that our room was not cleaned. In addition, some water dropped on the floor and I went cleaning up and when I looked at the towel, the towel was coal black it is obvious that the floor has not been moped in ages. Therefore all the positive was washed over by the negative issues. So my family will never stay there again.
Séjour de 2 nuits en mai 2024
Réponse de Avanti International Resort le 16 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

8/10 Bien

Laresa

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I liked the fact I was able to walk to local restaurants and stores. The cleanliness of the hotel was excellent.
Séjour de 3 nuits en mai 2024
Réponse de Avanti International Resort le 16 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

10/10 Excellent

Modesto

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en mai 2024
Réponse de Avanti International Resort le 16 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

8/10 Bien

Sharte

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I really enjoyed my stay. I will be back and bring my family.
Séjour de 2 nuits en mai 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

10/10 Excellent

Eileen

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My family and I feel completely comfortable in this resort, is pet friendly and we we’re able to take our dog to the trip that’s a extra there it doesn’t matter how much you have to pay if it’s for comfort and easy access to almost everything in Orlando tourist stay here
Séjour de 2 nuits en mai 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

6/10 Satisfaisant

ashley

Séjour de 1 nuit en mai 2024
Réponse de Avanti International Resort le 16 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

6/10 Satisfaisant

ashley

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
It’s average but to speak to anyone at the front desk you have to call 10 plus times
Séjour de 3 nuits en mai 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

4/10 Médiocre

Jahnay

Les points faibles : Infrastructures et conditions de l’hébergement
The elevator did not work I was sent to a another hotel not the one that I booked for
Séjour de 3 nuits en mai 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.

10/10 Excellent

Maricelys

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean
Séjour de 2 nuits en mai 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 Excellent

Yolanda

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Front Desk Rep Monique Was Very Attentive And Does A Very Good Job
Séjour de 7 nuits en avril 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

6/10 Satisfaisant

PEDRO HENRIQUE

Voyage en famille
Les points faibles : Équipements
It’s just okay. Rooms and hotel itself is a little dated and not the cleanest. A little loud at times. Beds are not the most comfortable. Good for families. Pool area and bar/restaurant is nice. I would possibly try a different hotel next time.
Séjour de 6 nuits en février 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

6/10 Satisfaisant

Robert, Sarasota

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It is ok but not great. They did not answer phone and the sign for the property was block by bushes.
Séjour de 1 nuit en mai 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

10/10 Excellent

Niurys

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I love this hotel!
Séjour de 3 nuits en avril 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

6/10 Satisfaisant

Charles

Voyage en couple
Les points forts : Propreté et équipements
The property did not want to accept my temporary drivers license. I payed for 4 nights months ago and they wanted me to leave if I couldnt produce a plastic drivers license. They would not accept my teacher ID badge and were pretty terrible to me. Eventually they accepted a picture of my old, expired license. My door keycards were deactivated after thr first night. Inside the room was spotless, the shower was fantastic, the beds very comfortable. Outside was very dirty and people walking around openly smoking marijuana and cigaretts. The pool area was littered with empty cups, trash, and deflated pool floats. There were cigarett butts in the sand area. The duning room food is very good and the dining area very clean. The price for the room was very inexpensive. Walking dustance to restaurants and mini golf. Shuttle to Universal Parks. Fix the door handles to the rooms. Your cleaning staff and cooking staff are first class. I have annual passes to Disney, Universal, and Sea World and come to Orlando once a month. I will be returning to Cabana Bay or Rosen from now on. I was charged a $50.00 incidental to my credit card after checking out.
Séjour de 4 nuits en mai 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for taking the time to share your feedback about your recent stay at Avanti International Resort. Your opinion is extremely valuable to us as we strive to improve our services and facilities. I apologize for any inconvenience you experienced during your stay and I'd like to address a few points you raised.Firstly, I apologize for any frustration you felt regarding the acceptance of your temporary driver's license. We have certain protocols in place for the safety and security of our guests, and accepting valid identification is part of that. Secondly, I'm thrilled to hear that you found your room to be spotless, with fantastic shower facilities and comfortable beds. Our housekeeping team takes great pride in their work, and I will be sure to pass on your kind words to them.Lastly, I apologize for the cleanliness issues you experienced in the outside areas of the hotel. We take cleanliness and maintenance very seriously, and it's disheartening to learn that we fell short in this area. Your comments will be shared with our team, and we will take the necessary steps to address these concerns.Thank you again for sharing your feedback, and I truly hope you will reconsider staying with us in the future.

10/10 Excellent

Edward

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location, nice spacious rooms. Close access to interstate
Séjour de 2 nuits en mai 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

8/10 Bien

Katelyn

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

8/10 Bien

Alicia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

4/10 Médiocre

Divya

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The in room phone was not working. Our bathroom door did not open from inside there was some problem with the knob. I saw a spider in the bathroom. Overall not worth the price.
Séjour de 1 nuit en mai 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.

6/10 Satisfaisant

Victor

Séjour de 2 nuits en mai 2024
Réponse de Avanti International Resort le 14 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

4/10 Médiocre

Mariester

Voyage en famille avec de jeunes enfants
A/C broke during our stay and we were unable to get in contact with front desk as they wouldn’t answer. Instead of transferring to another room they had us wait in the room (with zero air conditioning) with a baby but luckily, they came a short time later… to replace the A/C with us in the room. Not the worst situation ever but not ideal to be in a situation like this with no attempt from the hotel to make it right other than just have us wait there. Totally unprofessional from the property. The hotel and the rooms LOOK good but upon arrival we noticed the floor of the room was also pretty dirty… found some type of red sauce in between the bed and nightstand and other liquid marks on the floor and hair on the shower floor/wall. If it weren’t for the broken A/C experience I would rate this place a 7/10 just because of the price point and the location where it’s at and to be fair I’ve stayed at higher quality hotels that have been dirty as well.
Séjour de 3 nuits en mai 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for sharing your feedback about your recent stay at Avanti International Resort. I appreciate you taking the time to highlight areas where we can improve, as it allows us to address them and enhance our guests' experience.I am sorry to hear about the issues you encountered with the air conditioning in your room. It was certainly not our intention to inconvenience you, especially with a baby. I apologize for any delay in addressing the situation and any discomfort caused while the A/C was being replaced. Your comments have been shared with our front desk team, and we will ensure that they are more responsive in the future.Furthermore, I apologize for the cleanliness issues you noticed upon arrival. We take cleanliness very seriously, and it is disappointing to hear that your room did not meet our usual high standards. Your observations regarding the dirty floor, food remnants, and hair in the shower have been shared with our housekeeping team for immediate attention and improvement.I understand that these issues overshadowed your overall perception of our hotel. However, I am glad to hear that you found the appearance of our hotel and rooms visually appealing. We appreciate your positive remarks about our price point and convenient location.Thank you for choosing Avanti International Resort. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 Bien

Daisy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Deben de mejorar en el menú de los desayunos lo demás estuvo muy bien.
Séjour de 3 nuits en mai 2024
Réponse de Avanti International Resort le 7 mai 2024
Gracias por estar con nosotros. Apreciamos sus comentarios y sin duda los comunicaremos a nuestro equipo. Esperamos darle la bienvenida nuevamente con nosotros pronto.

6/10 Satisfaisant

Grace

Voyage en groupe
Les points forts : Propreté
Well front desk aren’t too friendly and was told the room is in perfect condition but when I got to room the tub backs up with water and the facet was coming off. When I told front desk they said ok we will fix tomorrow. Never fixed.
Séjour de 1 nuit en mai 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

10/10 Excellent

JOSE

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 Excellent

Javier

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
There was a lot of entertainment and dining close buy
Séjour de 3 nuits en avril 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 Excellent

Disneidis

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente ubicación!! Área de la piscina excelente!! Solo una cosa a mejorar la limpieza de los baños de las habitaciones, y cambiar las duchas la de mi habitación estaba un poco vieja y como tupida y eso hacia que el agua casi ni saliera
Séjour de 3 nuits en avril 2024
Réponse de Avanti International Resort le 7 mai 2024
¡Gracias por quedarse con nosotros y por la calificación perfecta! Esperamos darle la bienvenida nuevamente con nosotros pronto.

8/10 Bien

Chris

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Property is very respectable for the cost. Could do a better job of cleaning rooms and upkeep of rooms and contents. Great pool area, bar and market place.
Séjour de 7 nuits en avril 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

6/10 Satisfaisant

Stephanie

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté
The check in lines were long, & if the room didn’t have what was needed (towels, wash clothes sheets or blankets) you were not able to get through by phone so I was forced to walk up to the main building to put in a request. The maintenance people did come that night which I was satisfied with. Overall an okay experience
Séjour de 2 nuits en avril 2024

8/10 Bien

Vladimir

Voyage en famille
Highly recommend A
Séjour de 1 nuit en avril 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

6/10 Satisfaisant

Jenifer Johany, Toa baja

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nunca dieron servicio al cuarto de lo de más bueno.
Séjour de 4 nuits en avril 2024
Réponse de Avanti International Resort le 7 mai 2024
Gracias por estar con nosotros. Apreciamos sus comentarios y sin duda los comunicaremos a nuestro equipo. Esperamos darle la bienvenida nuevamente con nosotros pronto.

4/10 Médiocre

Veronica

Les points faibles : Propreté
Staff was rude and not knowledgeable of questions. Left an item in the room and told the staff exactly where it was and never got a call back. Couldn’t get towels. Room wasn’t properly cleaned upon arrival
Séjour de 4 nuits en avril 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for taking the time to share your feedback about your recent stay at Avanti International Resort. I'm sorry to hear that your experience did not meet your expectations in several areas. As the customer services manager, I appreciate all guest feedback and take it seriously.Firstly, I apologize for any interactions with our staff that were perceived as rude or lacking in knowledge. Our team is typically known for their friendliness and expertise, so it's disappointing to hear that we fell short in this aspect. Rest assured that I will address this with our staff to ensure that they are providing the best service possible.I am also sorry to hear that you left an item in your room and did not receive a call back despite informing our staff of its location. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience caused. I will personally look into this matter and ensure that our lost and found procedures are followed more diligently in the future.Additionally, I apologize for the issues you encountered with getting towels and the cleanliness of your room upon arrival. Providing a clean and comfortable environment for our guests is of utmost importance to us, and it seems like we missed the mark in your case. I will share this feedback with our housekeeping team to address any shortcomings and prevent such occurrences in the future.Thank you for bringing these matters to my attention. I hope to have the opportunity to restore your trust in our hotel and provide you with a more positive experience in the future.

10/10 Excellent

Connie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Avanti International Resort le 7 mai 2024
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 Excellent

Natalie

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Avanti International Resort le 30 avr. 2024
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.