Receptie

Beoordelingen van BridgePointe Inn & Suites

2 out of 5
BridgePointe Inn & Suites
3619 9th Ave, I-29 & I-80, Council Bluffs, IA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 976 van 1630 beoordelingen" "
Gastenscore: 8 - Goed. 475 van 1630 beoordelingen" "
Gastenscore: 6 - Redelijk. 111 van 1630 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 1630 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 1630 beoordelingen" "

9,0/10

Netheid

9,4/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Staisy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the staff, all where super friendly and attentive to our needs
1 nacht verbleven in mei 2024

8/10 – Goed

William John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stop for sleepover and getting back on the road
1 nacht verbleven in mei 2024

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were only staying for 1 night but the staff treated us like we were here for a week. Made sure right away that we had everything we needed and told us all about the breakfast for the next morning!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Anna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, friendly staff. Decent breakfast
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 25 mei 2024
Dear Anna, we are pleased that you thoroughly enjoyed your time at BridgePointe Inn and Suites. We appreciate you letting us know how satisfied you were with our clean accommodations, friendly customer service, and breakfast choices. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Council Bluffs.Best Regards,Customer Care Team

10/10 – Uitstekend

Jeff

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 23 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Oleksandr

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, very cozy but so close to highway
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 23 mei 2024
Dear Oleksandr, many thanks for your glowing review of our hotel. At BridgePointe Inn and Suites, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, comfy rooms and convenient location make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Council Bluffs!Best Regards,Customer Care Team

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great employees.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 mei 2024
Hi David, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful staff team. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at BridgePointe Inn and Suites with the finest of our amenities and resources!Best Regards,Customer Care Team

10/10 – Uitstekend

Christopher, Kalispell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property itself is very nice. The room was very comfortable. Staff was very friendly. The area off site from the hotel was a little sketchy. I did feel safe and comfortable on the hotel property though.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 22 mei 2024
Dear Christopher, we appreciate your positive comments about our property, comfortable rooms, and friendly staff. We understand that the area outside the hotel can seem a bit concerning, but we are glad you felt safe and comfortable on our premises. Thank you for sharing your experience. We intend for our guests to experience bliss and peace and successfully meet their expectations at our humble hotel, so thank you for choosing us. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

6/10 – Redelijk

Jeffrey

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Outside area was very unattractive. Building flood lights were blinking and need to be replaced. Room window seal was broken and therefore holding condensation and couldn't see out. Cost for one night considering the area and general conditions were below par. Front desk was friendly and room was relatively clean. Not sure I trust Expedia to provide valuable information for hotels.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

PAMELA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Adequate facilities, friendly helpful staff.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 22 mei 2024
Dear Pamela, we are happy to have hosted you and served you well at the BridgePointe Inn and Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and staff services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Bonnie

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Stephanie checked us in and recommended a restaurant. Very cheerful and helpful. Nice hotel!
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Hi Bonnie, thank you so much for your precious review! We are frankly beyond words when guests gift us a 5-star rating for our cheerful and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction with the check-in process and our staff's recommendations rewards us with pure joy. We hope to host you again on a much-deserved holiday at BridgePointe Inn and Suites with the finest of our amenities and resources!Best Regards,Customer Care Team

10/10 – Uitstekend

Nora

Reisde met partner
It is a nice hotel and very close to freeway. Highly recommend!!
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Nora, thank you for letting us know you had a great stay at BridgePointe Inn and Suites. We're glad our cozy accommodations and convenient location close to the freeway worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

8/10 – Goed

Cheryl

Positief: Personeel en service
The price was good but the room itself was noisy and we heard the highway all night. Breakfast had a nice big selection of things to eat and staff was really nice and helpful.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 16 mei 2024
Dear Cheryl, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our prices competitive, enjoyed our breakfast selection, and admired our lovely staff team. However, we apologize for any inconvenience caused by noise disturbances from the highway during your stay. Please know that we take guest comfort seriously, and we'll take action to address this issue promptly. We are an establishment that understands our guests' expectations when staying at a hotel, and we aspire to provide an experience beyond that. We look forward to hosting you again for an even more fulfilling experience!Best Regards,Customer Care Team

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 16 mei 2024
Dear Carlos, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the BridgePointe guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stay here when we go to concerts at Stir Cove. Good price. Very clean. Staff always friendly. We feel safe walking to Stir Cove. There are stop lights and security managing traffic after concerts for walk back.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Amy, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Council Bluffs so we can deliver an incredible BridgePointe guest experience!Best Regards,Customer Care Team

10/10 – Uitstekend

Gaurav

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good time spent and location was realy convenient
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Gaurav, we are thankful for giving our hotel a splendid rating for our location. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

8/10 – Goed

Danny

Reisde met partner
Nice place friendly staff
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Danny, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at BridgePointe Inn and Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations and friendly staff makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

8/10 – Goed

Tessa

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff is great.
4 nachten verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Tessa, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at BridgePointe Inn and Suites, and your review reassures us of the quality of our customer service. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

10/10 – Uitstekend

Margaux

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Closest, decently priced hotel to the casino
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Margaux, thank you for letting us know you had a great stay at BridgePointe Inn and Suites. We're glad our convenient location near the casino and modest prices worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to highway, clean, quiet, and thoughtful room accessories, and the front desk staff were friendly and professional. I enjoyed my stay and will be back next time I'm in Council Bluffs.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Paula, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Council Bluffs so we can deliver an incredible BridgePointe guest experience!Best Regards,Customer Care Team

10/10 – Uitstekend

Sirena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 2 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Patrice

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 22 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Ryan

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Ullas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Value for money! Breakfast is simple but room is excellent and clean
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 2 mei 2024
Dear Ullas, it's our absolute pleasure to know you loved your stay with us at BridgePointe Inn and Suites. We strive to provide excellent value to our guests through our decent breakfast choices and top-notch accommodations. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Council Bluffs.Best Regards,Customer Care Team

2/10 – Ontzettend slecht

Mohamed

Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was ok
1 nacht verbleven in april 2024

6/10 – Redelijk

James

Zakenreiziger
Negatief: Voorzieningen
This property is highly overrated. It is not a 9 property. It was fine for my needs, which was a good bed. The price was right and the staff friendly. Just know, this is 7/10 at best.
1 nacht verbleven in april 2024

8/10 – Goed

Ace Bryan

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its a brand new hotel/ new refurbished
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 30 apr 2024
Dear Ace, thank you for giving us a lovely review. We intend for our guests to experience bliss and peace and successfully meet their expectations at BridgePointe Inn and Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our refurbished accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

10/10 – Uitstekend

Shalini

2 nachten verbleven in april 2024
Reactie van Customer Care Team op 16 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Jim, Middletown

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was the best! I mean really! There was not a single negative thing to say about this hotel! It was clean and neat, modern amenities, very clean room. I could tell the staff really care about making a nice stay for guests. Breakfast was delicious and breakfast area was very clean as well. It's rare to find such a nice and clean hotel today. I would definitely recommend this hotel to anyone looking for a nice and wonderful stay. Thanks, Bridgepoint, for a job well done!
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 2 mei 2024
Dear Jim, thank you so much for sharing such a glowing review of your stay. We are delighted that you found our rooms clean and well-equipped to your satisfaction. We love to hear authentic feedback that praises our incredible team for being able to handle guests' needs in a friendly and professional manner. Your compliments about your experience at the hotel, our breakfast package, and our incredible property are our most valued assets. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. We gladly hope for the chance to host you again and provide you with a superior guest experience at BridgePointe Inn and Suites!Best Regards,Customer Care Team

4/10 – Matig

Adeana

Positief: Personeel en service
Negatief: Voorzieningen
Staff was friendly and clean
1 nacht verbleven in december 2023

10/10 – Uitstekend

Edgar

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for your attention, this place is very comfortable to rest well.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 26 apr 2024
Dear Edgar, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the BridgePointe guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

8/10 – Goed

Misun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice hotel room renovation recently, but a little bit old bath tub and hair dryer.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 25 apr 2024
Dear Misun, we're pleased to hear that you appreciated the recent renovations to our hotel rooms. However, we apologize for any disappointment caused by the condition of the bathtub and hairdryer. Your feedback has been shared with our maintenance team for immediate attention. We intend for our guests to experience bliss and peace and successfully meet their expectations at BridgePointe Inn and Suites, so we shall ensure that no such lapses occur during our guests' visits. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needed a room for the night as we were driving through. We didn't get in until 3:30am and they granted us late checkout for noon which was much needed. The front desk was very nice and professional. Room was very clean and cozy. If we ever pass through again, we would definitely stay here.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Angela, it was a pleasure to accommodate you during your late-night stopover, and we're thrilled to know that our team could make your stay comfortable, providing the rest you needed with a late checkout. Providing clean, cozy accommodations and pleasant, professional front desk services are our top priorities, so it's wonderful to hear that you compliment our hotel on both fronts. Should your travels bring you through our area again, we would be honored to host you once more for another lovely stay at BridgePointe Inn and Suites.Best Regards,Customer Care Team

10/10 – Uitstekend

Stacy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay! Staff was jind and courteous room was quiet for the most part. There was someone with a dog that kept barking. Pets are allowed, so fyi. Breakfast was good, room was clean. We would stay here again.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Stacy, thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you enjoyed a pleasant stay, with our quiet ambiance and courteous staff services impressing you. However, we apologize for any disturbance caused by the barking dog. Your kind words regarding our cleanliness and breakfast are truly appreciated. Please know that we take guest feedback seriously, and we'll take measures to address any issues to ensure an even better experience upon your return. Our team hopes to see you and serve you better at BridgePointe Inn and Suites on your next visit!Best Regards,Customer Care Team

8/10 – Goed

rhonda

Negatief: Staat van de accommodatie en faciliteiten
The blankets on the bed look wrinkled and dirty
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Rhonda, thank you for staying with us and sharing gracious feedback on your visit. While we acknowledge and appreciate your high rating, we understand that you were unimpressed with the state of our blankets. We are sorry for these shortcomings and disappointed that we could not provide a truly fulfilling experience for you at our place. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team

10/10 – Uitstekend

Grant

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel for an overnight stop!
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Grant, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at BridgePointe Inn and Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

8/10 – Goed

Kathy, W Des Moines

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean, very quiet, and breakfast was delicious. I was a little surprised about the location and appearance of the hotel because a different picture was shown when I booked. No elevator but it’s only 2 floors. It all turned out fine
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Kathy, we greatly appreciate your feedback and are pleased to learn that you found our hotel clean and quiet, and that you enjoyed our breakfast offerings. We apologize for any discrepancy between the online images and our actual appearance; we'll work to ensure our online representations accurately reflect the current condition of our property. Thank you for your understanding regarding the lack of an elevator; we strive to make every guest's stay as comfortable as possible within our two-floor setup. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at BridgePointe Inn and Suites on your next visit!Best Regards,Customer Care Team

8/10 – Goed

Petra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were really pleasant and provided you with the information of what you needed. Room was comfortably and clean, however bed and pillows were firm for us. Other than that our stay was good.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Petra, thank you for choosing to stay with us and for sharing feedback on our clean, cozy rooms. We're delighted that our pleasant staff team provided you with attentive service and helpful information during your visit. However, we apologize if the firmness of the bed and pillows did not meet your expectations. Your comfort means a lot to us, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back for a more satisfying stay at BridgePointe Inn and Suites.Best Regards,Customer Care Team

6/10 – Redelijk

Brian

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Bed was hard and uncomfortable. Property was clean TV channels selection was nice and the breakfast specially the biscuit and sausage was yummy
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Mardoqueo

Reisde met familie
Positief: Netheid
Parking
1 nacht verbleven in april 2024

10/10 – Uitstekend

Barbie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Extremely clean
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Barbie, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the BridgePointe guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

10/10 – Uitstekend

Mohamed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Mohamed, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at BridgePointe Inn and Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

10/10 – Uitstekend

Jalen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New and very clean. Just did not like the location
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 18 apr 2024
Dear Jalen, thank you for your feedback on your recent stay with us. We're pleased to hear that you found our hotel new and very clean. However, we apologize if the location did not meet your expectations. We understand that preferences vary, and we regret any inconvenience this may have caused. Your feedback is important to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Best Regards,Customer Care Team

10/10 – Uitstekend

Audrey

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Audrey, thank you for letting us know you had a great stay at BridgePointe Inn and Suites. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

8/10 – Goed

Jeffrey, Brookfield

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The HVAC unit was noisy and hard to regulate room temp. The walls seemed a little thin, you could hear neighboring guests. The staff was a friendly and it was clean.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 9 apr 2024
Dear Jeffrey, we apologize for any inconvenience caused by the noise from the HVAC unit and neighboring rooms. Your feedback regarding these issues will be shared with our maintenance team for immediate attention and improvement. We appreciate your kind words about our cleanliness standards and friendly staff, so thank you for sharing your honest feedback. We look forward to hosting you again and delivering another ultimate guest experience! Best Regards,Customer Care Team

10/10 – Uitstekend

Melissa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful service.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 9 apr 2024
Dear Melissa, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

10/10 – Uitstekend

Jade

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's so clean and they have wonderful staff members!!! Love this hotel and will definitely be staying again!
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 8 apr 2024
Hi Jade, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at BridgePointe Inn and Suites with the finest of our amenities and resources!Best Regards,Customer Care Team

10/10 – Uitstekend

Michael

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 25 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Erik, Harrison

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For a budget hotel you really can’t ask for more, the room was large and up to date, everything worked in the room, the service was quick and friendly, and the breakfast was adequate. The parking lot was well lit and there were plenty of cameras for security.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 8 apr 2024
Dear Erik, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Council Bluffs so we can deliver an incredible BridgePointe guest experience!Best Regards,Customer Care Team