Vacances de Olivia

Très bon hôtel avec un personnel très attentionné. La chambre est grande et propre. L’hôtel propose une navette gratuite pour l’aéroport et pour le mall of America. Le restaurant de l’hôtel est excellent. Un très bon séjour en famille

Tout était parfait

PERFECT

Check-in was our first glimpse of this hotel's service and it was terrible. We waited in line more than 30 minutes to check-in, and that was in the "express lane." There was no sense of urgency whatsoever. We stayed here for a concert event, so the room prices were substantially elevated due to the event. The room was nice, but definitely not worth the ridiculously inflated price. We ate at one of the restaurants and the service was equally poor, although once we finally got all our food it was good. We were a group of six and they automatically added a 20% gratuity without mentioning that. The tip should have been zero. Finally, we shuttled to the off-site concert. There was very little signage/direction to find the buses but once on the bus it was a comfortable 15 minute ride to the concert. The same was not true when returning. We waited an hour in line to get on a return shuttle. We rode back on an old school bus with no AC and it was hot and muggy that night. All around, we will never stay at this hotel or attend any event here again. It was a horrible experience!