Dear Krystal, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Scott R. Kovalick, GM

Dear Jamie, Thank you for your wonderful review of our hotel! We were honored to welcome you and we're thrilled to hear that you enjoyed your experience with us. We hope to have the pleasure of hosting you again soon. Best, Scott R. Kovalick, GM

Dear Jay, I am extremely grateful to you for taking the time to write and share your review. At Embassy Suites, we take immense pride in our brand name and strive to exceed our guests' expectations. Your loyalty is highly appreciated and we look forward to welcoming you back soon. Best, Scott R. Kovalick, GM

Dear Dawn, We are honored to have had the opportunity to host you and we genuinely hope that your stay was comfortable and enjoyable. It means a lot to us that you chose us and we look forward to welcoming you back soon. Best, Scott R. Kovalick, GM

Dear Gary, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Norman again soon. Best, Scott R. Kovalick, GM

Dear cynthia, Thank you for awarding us a full rating. We're thrilled you had a comfortable and relaxing experience. Do visit us again soon! Best, Scott R. Kovalick, GM

Dear Shawna, We sincerely apologize for the condition of the pull out couch; I have taken note. We truly appreciate your patronage and would be honored to welcome you back for an exceptional experience. Your feedback is highly valued and helps us improve our services. Sincerely, Scott R. Kovalick, GM

Dear Punipuao, We are so glad that our location was well suited to your visit. It was our pleasure hosting you and we thank you for staying with us. Best, Scott R. Kovalick, GM

Dear Janey, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, Scott R. Kovalick, GM

Dear carol, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Scott R. Kovalick, GM

Dear Matthew, Thank you for taking the time to share your review. I'm pleased to hear that you enjoyed your stay. I appreciate your comments regarding our decor, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Scott R. Kovalick, GM

Dear Nancy, Thank you for your time in sharing your kind review and please visit us again. Best, Scott R. Kovalick, GM

Dear Summer, Thank you for sharing this review, and we welcome you to visit us again anytime. Best, Scott R. Kovalick, GM

Dear Lauren, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Scott R. Kovalick, GM

Dear ASHLEY, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Scott R. Kovalick, GM

Dear Allison, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Scott R. Kovalick, GM

Dear Karla, Thank you for your wonderful review of our Embassy Suites! We were honored to have you as our guest and glad to hear that you enjoyed your stay with us. Your feedback means a lot to us and we hope to have the pleasure of welcoming you again the next time you visit our town! Best, Scott R. Kovalick, GM

Dear Kay, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Scott R. Kovalick, GM

Dear Catherine, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Scott R. Kovalick, GM

Dear Jeremy, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Scott R. Kovalick, GM

Dear Kathy, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay due to our safe area. We appreciate your business and hope to welcome you back soon. Best, Scott R. Kovalick, GM

Dear Lydia, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Scott R. Kovalick, GM

Dear Kathy, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive arrival experience. We appreciate your feedback and thank you for taking the time to share your review with us. Best, Scott R. Kovalick, GM

Dear David, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Scott R. Kovalick, GM

Dear Jason, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Scott R. Kovalick, GM

Dear Shawn, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Sincerely, Scott R. Kovalick GM

Dear Alexis, Thank you for staying with us and sharing your experience. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar service we strive for on a return visit. Sincerely, Scott R. Kovalick, GM

Dear Gena, I sincerely appreciate your kind recognition of our warm hospitality and look forward to sharing your compliments. I am very sorry other aspects of your stay were underwhelming. Your feedback is welcomed, as enhancing the guest experience is a priority for our entire team. We hope to have another opportunity to deliver a more favorable stay in the future. Sincerely, Scott R. Kovalick GM

Dear Melissa, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Scott R. Kovalick, GM

Dear Robin, Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Scott R. Kovalick GM

Dear Ann, Thank you for choosing to stay with us. I am disheartened to learn your recent stay did not reflect the exceptional experience that is the signature of Embassy Suites. Providing comfortable accommodations and meticulous attention to detail is of utmost importance to us, and we genuinely regret falling short in these aspects. We value you as our Guest and look forward to the opportunity of delivering a future stay that aligns with our high expectations in every aspect of your lodging experience.Sincerely,Scott R. KovalickGeneral Manager

Dear paul, Thank you for being our guest. I am delighted to receive your positive feedback regarding our high cleanliness standards and warm hospitality. It was a pleasure to host you, and we look forward to welcoming you again with the expectation that your next stay will be even better. Best, Scott R. KovalickGM

Dear Kara, We sincerely appreciate your continued patronage and your attention to reviewing our hotel. Thank you for acknowledging the hospitable service you received from our dedicated associates! Additionally, I would like to apologize that you did not experience the same level of comfort on this stay that you are accustomed to with us. Please know that as a team, we will continue to review your comments to ensure we're doing all we can to provide our guests with an exceptional experience on every visit. We would love another opportunity to make your stay the best it can be.Best, Scott R. Kovalick GM

Dear Manuel, Thank you for reviewing our hotel. We strive to exceed expectations and apologize for falling short on this occasion. We appreciate your choice to stay with us and look forward to another opportunity to provide a stay that aligns with our high standards. Sincerely, Scott R. Kovalick GM

Dear Lauren, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Scott R. Kovalick, GM

Dear michelle, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel and we hope to impress upon your return to the area. Sincerely, Scott R. Kovalick GM

Dear Alice, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Scott R. Kovalick, GM

Dear Charles, We appreciate you sharing your experience with us. It's great to hear you enjoyed our friendly service and sparkling clean accommodations! I look forward to sharing your review with the associates who are truly dedicated to every detail of your stay. It was a pleasure to host you; should your travels bring you back to the area, we hope you will think of us. Best, Scott R. Kovalick GM

Dear Michael, It's nice to hear from you! I am delighted that our friendly service made for an enjoyable stay and that our delicious breakfast was a great start to your day! We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back soon. Best, Scott R. Kovalick GM

Dear Dawn, It seems that you had a fantastic stay with us from the beginning to the end, and we are delighted to hear it! We appreciate you selecting the Embassy Suites by Hilton for your travel requirements, and we thank you for taking the time to share your positive feedback. We enjoyed having you as our guest, and we look forward to welcoming you back to Norman whenever you need to return. Best, Scott R. Kovalick GM

Dear Clifford, Thank you for taking the time to write a review. I am deeply sorry for the inconvenience of the pool closure, but the repair was necessary to maintain the quality of the hotel and to better serve our guests. We do our best to advise all our guests about hotel etiquette in an effort to provide everyone with a high-quality stay. I am sorry this was not your experience. We value your feedback and business. We hope you will consider a return visit. Thank you for choosing us. Sincerely, Scott R. Kovalick GM

Dear Amanda, I’m sorry that you did not find us to be a good value and for the unforeseen pool area closure. Also, I apologize that our happy hour and breakfast did not impress. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Scott R. Kovalick GM

Dear Phyllis, Thank you for choosing us! We love to hear that our exceptional service made for a wonderful experience. It was an absolute pleasure to host you, and we look forward to welcoming you again soon. Best, Scott R. Kovalick GM