10/10 Excellent
Irene K., Pasadena, Maryland
16 août 2025
Les points forts : Propreté
The property was excellent!! It was the property management company, Vacasa, we were not happy with!!We could not find the fan/light remote for the living room ceiling fan. This would have been the room we were going to use the most, as a family!Their response:“Have you checked everywhere, inside drawers?”Seriously, I will be 64 next month, obviously I’ve checked EVERYWHERE already before contacting them!!!!I told them that!Their response was that they were creating a service ticket and asked for the best contact number to reach me at and would we mind if they entered the property if we are not there?I gave them my number and yes they could enter to resolve this if we weren’t there.NOTHING! No one came and we still had no fan for the living room. It was uncomfortable to sit in there to watch a movie so we all went to our respective rooms to watch tv there.Then on Wednesday we were getting ready to leave to go enjoy OC, but the front door key code would not work. I tried many times and it just would not work. No sliding of the lever inside when entering the code, no noise what so ever…. It was dead!This time I called Vacasa. Got a very arrogant man on the phone asking me stupid questions on how I was locking the door!!!!Uhmmmmm, I’m entering the code and turning the knob and nothing! Not brai
Irene K.
Séjour de 4 nuits en juillet 2025