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Beoordelingen van The Surrey

2.5 out of 5
The Surrey
20 East 76th Street, New York, NY

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 714 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 179 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 1000 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

K, Belgie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect hotel nabij 5th Av. En Central Park
Het Personeel is super vriendelijk De Rooftop bar heeft een fantastisch uitzicht en er is goldoende plaats goor de gasten Goede bar en restaurant, met telkens weer zeer vriendelijk en professioneel Personeel. De kamers zijn zeer comfortabel. Een aanrader
5 nachten verbleven in juli 2017
Reactie van Krystle op 28 jul 2017
Dear K, We bedanken u voor de tijd om uw feedback te delen met ons. We horen graag dat u genoten van uw verblijf bij ons. Wij hopen u van harte welkom in de nabije toekomst. Warm Regards, Krystle Guest Relations Manager

10/10 – Uitstekend

elza, 2950 Kapellen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Volgend bezoek, zeker zelfde hotel!!
zeer tevreden over het hotel. Zeer vriendelijk en talrijk personeel. Een der beste restaurants van New york in hotel. Gezellige bar met lekkere snacks . Alleen het jazz bandje dat ééns per week optree dt in de bar, was niet volgens standing.

10/10 – Uitstekend

tom, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just perfect
just perfect

10/10 – Uitstekend

Henk, Rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 woord "Fantastisch"
Echt een aanrader, enige minpunt vond ik het ontbijt, continental breakfast is 1 croissant een beker joghurt en een te hard gekookt eitje, daar kreeg je geen lekkere koffie bij en sinaasappelsap uit een pak, niet versgeperst en het koste ca. 30 USD.

10/10 – Uitstekend

Sylvia, Amersfoort

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toplocatie, rustige buurt om even terug te trekken
The Surrey is een tophotel in een rustige buurt van de stad. Heerlijk, op 1 minuut lopen van het Central Park. De volgende keer zou ik weer voor dit hotel kiezen, ook al is het niet goedkoop. Alle voordelen wegen op tegen de dure prijzen van de kamers.
Heerlijk dakterras

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch hotel in New York
Het is duur maar dan heb je ook wat. Heel mooi hotel met zeer vriendelijk personeel. Ligt in een van de sjiekste wijken van de stad. Met de metro ben je binnen 10-20 minuten bij de touristische plekken in NY. Ruime kamer.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although the hotel is extremely well located and the room sizes are great, it needs love & a good update. Rooms have objects that are "semi-broken" (like a lamp) and water damage (in the ceiling). After the entrance there is a "lounging" area with tables, were bubbles are present from the wall paper. But the worse part is the fact that staff does not care about you. I cannot count the number fo times I had to open the front door and the door to the street (two heavy doors) in the 6 days I was there. The receptionists are always talking to each other and ignore guests passing by. This is such an iconic hotel, how can manage let this happen?
5 nachten verbleven in maart 2020
Reactie van hotel_mgmt_team_365 op 9 mrt 2020
Thank you for allowing us to host your recent trip to New York City and for sharing your review. We are pleased to read that our location and room size were to your liking, though we sincerely regret to learn that there were aspects of your stay which fell short of perfect. Please rest assured that in our follow up with our staff, we will discuss how to ensure a more flawless experience going forward, and we hope that you will allow us the chance to earn back your trust with an improved experience on your next Upper East Side getaway. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just wonderful. Beautiful hotel. Staff lovely. Location is ideal if you want to be uptown.
5 nachten verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 5 mrt 2020
Thank you for your kind review. We are delighted to read how much you enjoyed our Upper East Side location, as well as your stay at our hotel. We hope to have the pleasure of welcoming you again soon. Warm regards, The Surrey

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Un accueil toujours agréable, avec un personnel attentionné. L'accès à un café au rdc, chaque matin Je regrette les prix dissuasifs du bar de chambre ainsi que lors du départ, nous devions descendre nos bagages. Un guide détaillé précisant l'étage pour la salle fitness, le rooftop(en période estivale)seraient appréciable. Nous espérons revenir et profiter de la terrasse(en période estivale)qui nous avait laissé un bon souvenir.
7 nachten verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 5 mrt 2020
Thank you for your review. We are delighted to read that you enjoyed your stay, and we appreciate your additional comments. We look forward to welcoming you again this summer to enjoy our Private Roof Garden. Warm regards, The Surrey

10/10 – Uitstekend

Thomas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
If you love the UES you will love The Surrey
A great location for shopping and eating. Not great if your business is mostly on the West Side.
4 nachten verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 5 mrt 2020
Dear Thomas, It was a pleasure to have you with us, and we are glad to read that you enjoyed exploring our Upper East Side neighborhood. Thank you for taking the time to share your review, we look forward to hosting you again on your next getaway. Warm regards, The Surrey

10/10 – Uitstekend

Melina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is beautiful and the rooms are comfortable. The staff are helpful and friendly, go out of their way to provide good service. Definitely would go back.
2 nachten verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 27 feb 2020
Dear Melina, Thank you for your kind review. It was a pleasure to have you with us, and we look forward to your return. Warm regards, The Surrey

8/10 – Goed

R, Massachusetts

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is great, value for what you receive as a guest could be better. Our bathroom had a window which is a plus for me personally and our room had excellent view to Madison Ave and the City. Some of the staff were polite and welcoming although this was not universal. At the time of check in, we were sent to a room which was not ready and filled with tobacco smell (it’s a nonsmoking hotel and obviously I don’t blame the hotel management for this), which has happened to me before in different ways, although the issue was addressed with some degree of nonchalance on behalf of the staff which was a little unexpected given the price level of this hotel. On average I stay in various 4 and 5 star hotels in the City twice a month and although incidents like this have happened to me in the past, they were handled much more tactfully.
2 nachten verbleven in februari 2020
Reactie van Lily B. op 24 feb 2020
Dear valued guest, Thank you for taking a moment to provide us with this great feedback on your stay. As you know, we rely on constructive feedback to improve and grow. Our team is trained to always show empathy towards our guest and we are sincerely sorry the concern you brought to the front desk agents attention was not handles as its supposed to. We will be addressing this with the team to ensure this does not happen again. Once again, thank you for informing us about this and we look forward to welcoming you back. Best regards.

8/10 – Goed

Bill_R, Wilmington, DE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My only complaint is a matter of personal taste, so not necessarily one that would be shared by other guests. I like a firm mattress, and the mattress in our room was rather soft. My wife in particular did not sleep well for the two nights we stayed for that reason. But again, all a matter of individual taste, and otherwise the hotel was exemplary in every respect.
2 nachten verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 19 feb 2020
Dear Bill_R, Thank you for allowing us to host your recent trip to New York City. It was a pleasure to have you with us, and we appreciate your feedback. We invite you to stay with us again on your next Upper East Side getaway. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service and style is amazing. The location is perfect next to the park - with great cafes and restaurants around every corner.
4 nachten verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 19 feb 2020
Thank you for your kind review. We are delighted to read that you enjoyed your visit to the Upper East Side, and we look forward to your return. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 19 feb 2020
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 19 feb 2020
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Check in was way too long. Way. To. Long. 20 minutes with the receptionist
1 nacht verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 14 feb 2020
Thank you for sharing your feedback, and please allow us to extend our sincere apologies for the delay at check-in. This is certainly not indicative of the level of service that we pride ourselves on, and rest assured your comments will be addressed internally to ensure a better experience going forward. We hope to have the opportunity to provide you with a more flawless stay on your next Upper East Side getaway. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 7 feb 2020
It was a pleasure to have you with us, and we are delighted to learn that you enjoyed your stay at The Surrey. Thank you for sharing your review, we look forward to hosting your next trip to New York City. Warm regards, The Surrey

10/10 – Uitstekend

Brian, Boston, MA

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, comfortable, well appointed, excellent restaurant, great location, quiet at night.
1 nacht verbleven in februari 2020
Reactie van hotel_mgmt_team_365 op 7 feb 2020
Dear Brian, Thank you for your kind review. We are pleased to read that our location, accommodations, and amenities made for an enjoyable experience. We hope to welcome you again soon. Warm regards, The Surrey

10/10 – Uitstekend

Ilidia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2020
Reactie van hotel_mgmt_team_365 op 30 jan 2020
Dear Ilidia, It was a pleasure to have you with us, and we thank you for all your kind words. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer Service is excellent!! This hotel takes customer service to a new level. It’s a quiet boutique hotel in a nice neighborhood. I always feel very safe.
3 nachten verbleven in januari 2020
Reactie van hotel_mgmt_team_365 op 27 jan 2020
Thank you for your kind review. We are glad to read that our service and Upper East Side neighborhood made for an enjoyable stay. We hope to welcome you again soon. Warm regards, The Surrey

10/10 – Uitstekend

Carole, Denver, CO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is excellent especially for access to the museum and park. A real gem of a hotel with wonderful, welcoming staff and lovely rooms. Loved the window seat in our room!
5 nachten verbleven in december 2019
Reactie van hotel_mgmt_team_365 op 27 jan 2020
Dear Carole, Thank you for choosing The Surrey. It is a pleasure to read how much you enjoyed your visit to the Upper East Side, and we look forward to hosting your next getaway. Warm regards, The Surrey

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Regretfully I was there only over night. Looking forward to going back to enjoy more that the hotel offers
1 nacht verbleven in januari 2020
Reactie van hotel_mgmt_team_365 op 27 jan 2020
Dear Glenn, We appreciate you choosing to stay with us, and we look forward to welcoming you again on your next trip to New York City. Warm regards, The Surrey

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, voorzieningen
O que mais gostei foi a atenção dos funcionários. O que menos gostei foi a conservação dos móveis nos quartos
15 nachten verbleven in januari 2020
Reactie van hotel_mgmt_team_365 op 27 jan 2020
Thank you for investing the time to share your feedback. We are pleased to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 – Uitstekend

Ilidia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
An experience to return to
Very nice hotel with very good and professional staff who go above and beyond to help make your stay a lovely experience. Very clean. The bed was extremely comfortable too. Nice bar with live Jazz to relax and unwind after a long day. Will return Very good and safe location with very high end shops all within walking distance
1 nacht verbleven in januari 2020
Reactie van hotel_mgmt_team_365 op 27 jan 2020
Dear Ilidia, It was a pleasure to have you with us, and we thank you for all your kind words. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very comfortable. The furnishings were comfortable & quaint. The staff was wonderful.
1 nacht verbleven in januari 2020
Reactie van Lily B. op 20 jan 2020
Dear Valued guest, We are thrilled to learn you had a great stay with us. Thank you for taking a moment to tell us about your stay. We look forward to welcoming you back soon.

4/10 – Matig

Aj, Toronto

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The service was horrible I had to ask 4 different time in 2 days to get 1 shaving kit sent.. there was empty rooms and I did not get the vip treatment no room upgrades
2 nachten verbleven in januari 2020
Reactie van Lily B. op 20 jan 2020
Dear Aj, Thank you for taking a moment to provide us with this useful feedback. On behalf of the entire team here, we want to express our sincere apologies for the service delays and failure to acknowledge you are a VIP guest. We are sorry about that and will like to make it up to you. If you have a moment, kindly provide me with more details; name and date of stay so I can make sure this does not happen again. Best regards

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in januari 2020
Reactie van Lily B. op 20 jan 2020
Dear Valued guest, We are so sorry to learn you did not have a great stay with us. I will like to learn about your experiences during your stay so we can look into it further to improve. Kindly provide me with more details when you get a moment. Best regards.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2020
Reactie van hotel_mgmt_team_365 op 6 jan 2020
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we hope to have another opportunity to welcome you again soon. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Surrybwas clean , the staff was extremely helpful . The beds were very comfortable
1 nacht verbleven in december 2019
Reactie van hotel_mgmt_team_365 op 3 jan 2020
Thank you for choosing The Surrey, it was a pleasure to have you with us. We are happy to hear that our service and accommodation allowed you to enjoy your visit to the Upper East Side, and we look forward to hosting you again on your next getaway. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staffs are professional and very friendly. Room was very clean.
2 nachten verbleven in december 2019
Reactie van hotel_mgmt_team_365 op 30 dec 2019
Thank you for your kind review. We are delighted that our service and accommodations made for an enjoyable stay, and we look forward to hosting you again on your next Upper East Side getaway. Warm regards, The Surrey

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Look somewhere else if you can
The receptionists were snobs. But the doorman and greeters were friendly and helpful. Multiple emails regarding pet fees went unanswered. No complimentary coffee after 830 am. Usage fees are excessive. Especially since you only stayed one night and didn’t use anything but room. Not worth the price at all.
1 nacht verbleven in december 2019
Reactie van hotel_mgmt_team_365 op 30 dec 2019
Thank you for your review. While we are pleased that you found our doormen and greeters to be friendly and helpful, we sincerely apologize that our service was not consistent throughout your stay. Rest assured that we will discuss your comments internally to ensure a better experience going forward. It was a pleasure having you with us, and we hope that one day you will allow us another chance to earn back your trust with a more flawless stay. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Small beautique hotel really makes one feel at home and cared for.
2 nachten verbleven in december 2019
Reactie van hotel_mgmt_team_365 op 19 dec 2019
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 – Uitstekend

Theresa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019
Reactie van hotel_mgmt_team_365 op 17 dec 2019
Dear Theresa, Thank you for your kind review. We are delighted to learn that you enjoyed your visit, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 9 dec 2019
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

6/10 – Redelijk

Hassan

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in december 2019
Reactie van hotel_mgmt_team_365 op 9 dec 2019
It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2019
Reactie van Lily B. op 7 dec 2019
Thank you for taking a moment to provide us with your feedback. We are thrilled to learn you have a great stay. Thank you for staying with us and we look forward to welcoming you back soon. Best regard.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The bed was too soft and we suffered for days. By contrast tne pillows were too hard and foamy. I would have expected better bathroom amenities
2 nachten verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 9 dec 2019
Thank you for choosing to stay with us, and for sharing this valuable feedback. Please rest assured that we will address the noted items in your room. We hope that you will allow us another chance to provide you with a more flawless experience on your next trip to New York City. Warm regards, The Surrey

6/10 – Redelijk

David

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Bathrooms and furnishings of suites need upgrading
3 nachten verbleven in december 2019
Reactie van Lily Badimah op 6 dec 2019
Hello Mr. David, Thank you for your recent stay, we hope you enjoyed your time here at the Surrey. Thank you for taking a moment to provide us with feedback regarding your stay, we rely on feedback to improve and the concerns you raised will be shared with our leadership team. I was unable to pull up your reservation and will appreciate it if you could provide your last name. Once again, thank you for choosing the Surrey Hotel. Best regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 2 dec 2019
It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2019
Reactie van Lily B. op 26 nov 2019
Thank you for taking a moment to review your stay. We are thrilled to learn you enjoyed your stay. We hope to see you again soon. Best regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 21 nov 2019
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we invite you to let us know if there is anything more that we can do to add to your comfort the next time you visit. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Location and very friendly staff. Good facilities
2 nachten verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 21 nov 2019
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 18 nov 2019
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 18 nov 2019
Thank you for your review, and please allow us to extend our sincere apologies for the shortcomings of your stay. Rest assured, your comments will be addressed with our staff to ensure a better experience going forward. It was a pleasure having you with us, and we hope that you will allow us another chance to earn back your trust on your next trip to New York City. Warm regards, The Surrey

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Half of staff great The rest substandard Operational issues
1 nacht verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 18 nov 2019
Thank you for your review, and please allow us to extend our sincere apologies for the shortcomings of your stay. Rest assured, your comments will be addressed with our staff to ensure a better experience going forward. It was a pleasure having you with us, and we hope that you will allow us another chance to earn back your trust on your next trip to New York City. Warm regards, The Surrey

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in november 2019
Reactie van hotel_mgmt_team_365 op 15 nov 2019
Thank you for your kind review. We are delighted to read that you enjoyed your visit, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey

6/10 – Redelijk

Mikayla

Zakenreiziger
Positief: Personeel en service
2 nachten verbleven in oktober 2019
Reactie van hotel_mgmt_team_365 op 31 okt 2019
Dear Mikayla, Thank you for your review. We are pleased to learn that you enjoyed your visit, and we hope to have the opportunity to further impress you on your next trip to New York City. We look forward to your return. Warm regards, The Surrey

10/10 – Uitstekend

Lisa, Piedmont California

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was AMAZING! Gorgeous room, service was spectacular.
4 nachten verbleven in oktober 2019
Reactie van hotel_mgmt_team_365 op 31 okt 2019
Dear Lisa, Thank you for your kind review. It is wonderful to read how much you enjoyed your Upper East Side getaway, and we look forward to your return. Warm regards, The Surrey

8/10 – Goed

Gwendolyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019
Reactie van hotel_mgmt_team_365 op 28 okt 2019
Dear Gwendolyn, It was a pleasure to have you with us, and we are delighted to learn that you enjoyed your stay. We look forward to your return, and we invite you to let us know if there is anything more that we can do to add to your comfort on your next visit. Warm regards, The Surrey