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Beoordelingen van Sonder at One Platt

3.5 out of 5
Sonder at One Platt
1 Platt Street, New York, NY

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 175 van 351 beoordelingen" "
Gastenscore: 8 - Goed. 92 van 351 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 351 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 351 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 351 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lucas, Amersfoort

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Overal we had a nice stay in New York and the apartment. However, the communication via the Sondor app was poor. I had problems with the security payment which could not be solved via the app (at the end it took me 15min for a call). Futhermore, we had an issue with the fire alarm beeping (not solved during the evening / night).
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Fahd

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is the worst experience I’ve had in ages, not only is everything wrong with Sonder it’s also the way they handle complaints. If you like your to have a good night sleep, don’t go here. Then noise is unbearable because the windows are single glass and there is shitloads of night traffic in the area construction noise day and night. In addition the state of the apartments are way overdue for a renovation, everything is broken or does not work as intended. All the drains including the shower drains are clogged up and don’t drain properly. Pieces of the kitchen fall apart when you look at them. Again do not book here, you will be disappointed.
11 nachten verbleven in april 2024

8/10 – Goed

Adriaan van den

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Appartment was nicely equiped, modern, very spatious. Liked the central location in financial district, close to subway and supermarkets. Two bedrooms, two bathrooms. Only negative is that it is expensive
5 nachten verbleven in april 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi appartement , goed gelegen in liever Manhattan . Schoon op het restantje water in de vaatwasser na. Rustig op het dunne glas van de ramen na waardoor geluid op de 10e verdieping toch binnen komt. Goede bedden. Voldoende ruimte.
5 nachten verbleven in november 2019

8/10 – Goed

Fahimeh

Positief: Netheid
2 nachten verbleven in mei 2024

8/10 – Goed

Hillary

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was my second time at Sonder one platt. Great location but construction next door was too loud this time. Hope they finish soon
8 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Emma

Reisde met partner
Negatief: Netheid
This stay at sonder one platt was mediocre at best. While the building itself is in a great location and even though it’s an older building, the lobby and elevators are in pretty good condition, the rooms themselves are pretty uncomfortable due to the lack of cleanliness. Upon arrival, we immediately noticed that the floors and countertops were sticky— and there was a ton of dirt and grime along the floors of the bathroom including hairs of prior guests. Our shower curtain had a handprint with make up on it, so we requested a new one which the housekeepers had to replace. Additionally, on the first night of our stay our refrigerator that smelled horrible and with a visibly frozen back panel started beeping incessantly at 1:30 AM With the error code F2. We reported this to the Sonder app and received help the next day in the afternoon however by that time, all of the food we had just purchased went bad because we had to turn off the fridge to eliminate the noise. The repair person who came by did not do anything but turn the fridge back on and tell us that we followed the correct steps to reset the fridge. The issue persisted throughout the stay, but at that point we had no need to use the refrigerator as all of our items had gone bad due to constant temperature fluctuations.
4 nachten verbleven in mei 2024
Reactie van Sonder op 17 mei 2024
Hi Emma, thank you for staying with us. We're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we're working with our team to ensure a higher standard is met. We're also sorry for the fridge issue and the delayed assistance. Our team will investigate further and work to remedy any present issues. If you choose to give us another chance, we'd love the opportunity to make this up to you.

10/10 – Uitstekend

Leticia

7 nachten verbleven in april 2024

8/10 – Goed

Ivan

7 nachten verbleven in april 2024

10/10 – Uitstekend

Sophie, Bourg en bresse

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024

10/10 – Uitstekend

Damien

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a two bedroom apartment for our family of 6. The apartment was very spacious and well equiped. We were able to find excellent dining options within 5 minutes every night (Italian, Thai, Mexican), and the nearby Fulton station enabled us to be anywhere in Manhattan within 30 minutes. The rooftop was awesome, perfect to enjoy a morning coffee and with great views at night. The Sonder app made check-in very easy, as well as checkout time modification. The drawback is the street noise, with trash trucks at 4-5am every morning (except Sunday), and the construction starting at 7am. We were able to move the sofa mattress into the bedroom that was not facing the street (and which was therefore quiet), so our 4 kids could sleep well. As for the parents, they used ear plugs and just dealt with it :) It's New York City after all. Overall excellent value, we were very satisfied.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Mensura

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was nice
6 nachten verbleven in april 2024

8/10 – Goed

Rita

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Place was clean. Staff were very helpful
5 nachten verbleven in april 2024

10/10 – Uitstekend

BILE JEAN DAVID

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Property was really nice, clean and very spacious!
1 nacht verbleven in april 2024

8/10 – Goed

Rosemary

Positief: Netheid, staat van de accommodatie en faciliteiten

8/10 – Goed

Mickie

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great home away from home experience.
4 nachten verbleven in april 2024

8/10 – Goed

Jonathan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location in Wall Street/FIDI. Good location for an NYC stay, with that additional extra space for a city break. Jonathan
5 nachten verbleven in april 2024

8/10 – Goed

Robert

6 nachten verbleven in maart 2024

10/10 – Uitstekend

Jody Pamela

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was absolutely phenomenal - friendly and helpful. One of our party got food poisoning and another rolled their ankle, and the staff went above and beyond to help us in our hour of need. Thank you!
4 nachten verbleven in maart 2024

8/10 – Goed

Jaclyn

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Cons: As others have said, the property is next to a construction site, and it was loud. But in NYC most places are. It was not quite as clean as I would have liked. Pros: lots of space for the price. It was really nice to have 2 separate bedrooms and another bed for my family. Close to many subway lines for easy transportation. Excellent communication with customer service.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Mariana

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The location and size of the apartment was great!
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Yulissa

3 nachten verbleven in maart 2024

10/10 – Uitstekend

Ella

Positief: Netheid, staat van de accommodatie en faciliteiten
Perfect location to get around everywhere. Fulton street (the local subway station) is one of the best connected stations in the city. Lower Manhattan is easily walkable
10 nachten verbleven in maart 2024

10/10 – Uitstekend

Maya

9 nachten verbleven in februari 2024

10/10 – Uitstekend

Kaihara

11 nachten verbleven in maart 2024

8/10 – Goed

Jahmar

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great play to stay if you are visiting the city for a vacation. Close to main attractions, grocery stores, and transportation. The Sonder itself was surprisingly good. I was a little disappointed that we ran out of toilet tissue, and they didn’t have any toilet paper on hand to replenish, so we had to buy our own toiletries. Overall, it was a pleasant experience, and a nice get away!!
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Tina

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
clean, quiet, walkable distance everywhere
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Adejoke

I like the Sonder at One Platt street because it’s quite central, the rooms are not poky and it’s fairly clean. The only downside I always experience anytime I stay there is that the heaters are quite old and so you have to keep calling the maintenance to come help heat up the room space. Asides from that I love it.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Kerline

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Le seul point négatif que j’ai concerne le stationnement : la première journée on a eu un ticket . On a dû dépenser beaucoup d’argent pour le stationnement public. À part ça, tout est parfait!!!! Mes enfants ont beaucoup aimé . On reviendra
5 nachten verbleven in februari 2024

10/10 – Uitstekend

Ida

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was an excellent property. The studio was spacious, great kitchen with essentials, checkin and checkout were seamless. The app chat was awesome - they were very responsive with any need we had. We had an abundance of towels and if there were any questions, etc. they were very prompt to reply. The area is a little noisy, but they also provided ear plugs but you really did not notice the noise all that much. The area is great and never ever a wait for an elevator. Property was well maintained. Will definitely stay here again !!

8/10 – Goed

David

Positief: Netheid, staat van de accommodatie en faciliteiten
12 nachten verbleven in februari 2024

6/10 – Redelijk

Felicia

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
While this property was clean and spacious enough for our party of 4 (2 adults, one teen, one kids) there were some issues with the space that you would not be able to see in photos. For instance, the shower was probably the worst shower I have experienced at a hotel, except for a campsite. Water didn’t flow out of the shower head, it sort of sputtered. Also the heating/cooling system was so loud that it impacted all of our sleep, and I was wearing fancy, expensive earplugs. There are also other small maintenance things that need to be done, like the toilet paper holder falling off the wall. (The one ply toilet paper didn’t help either.) Overall, not a terrible stay but I also wouldn’t come back.
3 nachten verbleven in februari 2024
Reactie van Sonder op 26 feb 2024
Hi Felicia, we apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we will address the issues with the shower, heating/cooling system, and maintenance promptly to ensure a more comfortable experience for future guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a better stay.

10/10 – Uitstekend

Amelia

Positief: Netheid, comfort kamer
10 nachten verbleven in februari 2024
Reactie van Sonder op 26 feb 2024
Hi Amelia, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 – Uitstekend

Gita

7 nachten verbleven in februari 2024
Reactie van Sonder op 26 feb 2024
Hi Gita, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 – Uitstekend

dominic

Positief: Netheid, staat van de accommodatie en faciliteiten
The staff was very friendly and helpful. We felt safe in the area and the rooms and lobby were very clean

10/10 – Uitstekend

Lisa

5 nachten verbleven in februari 2024

10/10 – Uitstekend

Rowena

Positief: Netheid, staat van de accommodatie en faciliteiten
We loved it, it’s a a great place to staycation. Thank you!
21 nachten verbleven in januari 2024

10/10 – Uitstekend

Julia

5 nachten verbleven in februari 2024

8/10 – Goed

Elian Malik Ismael Sonntag-Hadj

Reisde met partner
Positief: Netheid, voorzieningen
Great Value!
15 nachten verbleven in januari 2024

10/10 – Uitstekend

Rachel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful and kind staff. Amazing service. Extremely clean accommodations. The location of the hotel is really great; close to the subway and stores. Highly recommendable hotel.
12 nachten verbleven in januari 2024

10/10 – Uitstekend

Sibel

7 nachten verbleven in januari 2024

10/10 – Uitstekend

Daniel

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in januari 2024
Reactie van Sonder op 28 feb 2024
Hi Daniel, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 – Goed

tommie

15 nachten verbleven in januari 2024

10/10 – Uitstekend

franck

7 nachten verbleven in januari 2024

10/10 – Uitstekend

SUHYUNG

25 nachten verbleven in december 2023

10/10 – Uitstekend

YAMILE

6 nachten verbleven in januari 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Great location and reasonable prices. Rooms were well appointed and comfortable.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

ismail

Positief: Netheid, comfort kamer
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Haewon

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

8/10 – Goed

DAVID

Positief: Netheid, comfort kamer
4 nachten verbleven in januari 2024