Lobby

Beoordelingen van Conrad New York Midtown

5 out of 5
Conrad New York Midtown
151 W 54th St, New York, NY

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 555 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 267 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 1000 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

mag

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room not new
4 nachten verbleven in mei 2024
Reactie van Mikhail Korolko Front Office Manager op 20 mei 2024
Dear Mag,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mikhail KorolkoFront Office Manager - Taskforce

10/10 – Uitstekend

Oscar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo Muy comodo y en excelente condiciones
5 nachten verbleven in mei 2024
Reactie van Mikhail Korolko Front Office Manager op 19 mei 2024
Dear Oscar,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce

10/10 – Uitstekend

Blake

Reisde met partner
Very nice room, helpful staff, very much enjoyed my stay.
3 nachten verbleven in mei 2024
Reactie van Mikhail Korolko Front Office Manager op 12 mei 2024
Blake,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - TaskforceConrad New York Midtown

10/10 – Uitstekend

Benjamin

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great
1 nacht verbleven in april 2024
Reactie van Conrad team op 3 mei 2024
Dear Benjamin,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - TaskforceConrad New York Midtown

10/10 – Uitstekend

Kasey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Conrad team op 30 apr 2024
Dear Kasey,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Conrad team

6/10 – Redelijk

yariv

Reisde met partner
The lobby is very small, the condition of the property is poor. We had to move a room because of window not closing- noise. I would expect more from the Conrad brand
4 nachten verbleven in april 2024
Reactie van Hilton team op 28 apr 2024
Dear Yariv,Thank you for telling us about your experience at the Conrad New York Midtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Conrad, we strive to provide a superior service experience for every customer; therefore, your feedback is essential to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope you will allow us to serve you in the near future better.Conrad team

10/10 – Uitstekend

Lauren

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay, beautiful hotel
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Dear Lauren,Thank you for your compliments on our beautiful property. We are glad you enjoyed your visit, and we look forward to providing you with another five-star stay at Conrad New York Midtown.Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Amit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
friendly staff
2 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Amit,Thank you for taking the time to leave a review. We will pass your compliments on to the team and hope you will visit us again soon for another five-star experience. Jimmy SarfrazGeneral Manager

6/10 – Redelijk

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Mikhail Korolko op 21 apr 2024
Dear Michael,Thank you for sharing your feedback concerning your stay at the Conrad New York Midtown. Excellent service is what we strive to be known for; therefore, your feedback is essential as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered, as this will help me better understand what happened to anticipate any future occurrence.Our relationship with our guests is of paramount importance. We hope you will allow us to serve you better soon.Sincerely,Mikhail KorolkoFront Office Manager - TaskforceConrad New York Midtown

10/10 – Uitstekend

Francois

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Très bel hôtel, bien positionné dans midtown pour visiter New York.
4 nachten verbleven in maart 2024
Reactie van General Manager op 10 apr 2024
Cher françois,Merci d'avoir évalué votre récente expérience cinq étoiles ! Nous sommes ravis que vous ayez apprécié votre séjour. L'emplacement est l'un des aspects les plus importants d'un voyage, il est donc merveilleux de savoir que le nôtre a été le point culminant de votre visite. Ce fut un plaisir de vous accueillir ici et nous espérons que vous reviendrez bientôt.Jimmy SarfrazDirecteur général

10/10 – Uitstekend

Brooklynn

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear Brooklynn,Thank you for visiting Conrad New York Midtown and for your five-star review. We are pleased you enjoyed your recent stay with us, and it would be our pleasure to welcome you back anytime.Jimmy SarfrazGeneral Manager

8/10 – Goed

YOUJIN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is close to Central Park, MoMA, Times square, etc. The hotel room was quiet enough despite its location and the view from my 47th floor was great. My room was not very clean on the first day as the hotel rooms were all sold out but housekeeping service from the second day was impeccable. The shower booth was spacious and the water was soft and warm without any sudden temperature change. The best part of this hotel is the two queen size beds in a bedroom -a rare choice in Manhattan!
3 nachten verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Dear Youjin,Thank you for choosing to stay with us at Conrad New York Midtown. We are thrilled to read our convenient location, and comfortable accommodations were among the highlights of your trip. However, we offer our sincere apologies if your room was anything short of immaculate upon arrival. Your comments will be relayed to our team to ensure we are meeting our high standards of guest hospitality. Nevertheless, we are glad this was corrected and did not detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future for another fantastic stay.Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Orly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect in every way. Best location, service, and everything in between
4 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for visiting Conrad New York Midtown and for your five-star review. We appreciate your kind words highlighting our impeccable service and ideal location. Having you as a loyal patron is an honor, and we look forward to your next visit.Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

danielle

Reisde met familie en kleine kinderen
Perfect hotel stay for a small family. The living room worked out well with young kids. Great central location where we were able to walk to everything. Also quick valet service where as other hotels we have stayed at can take 45 min to retrieve your vehicle. We never waited more then 10 minutes to get ours. We visit NYC multiple times a year and will stay here again in the future.
3 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Danielle,From our prime location to our attentive valet service, we are thrilled to know that you enjoyed everything about your time with us! Thank you so much for the five-star rating, and we hope you will join us again at Conrad New York Midtown soon for another unforgettable stay. Jimmy SarfrazGeneral Manager

8/10 – Goed

Denise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Mikhail Korolko op 21 apr 2024
Dear Denice,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce

10/10 – Uitstekend

Chunsong, Summit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, location, that’s location. Close to everything, shopping, dining, theaters, museums, especially Central Park!
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Chunsong,Thank you for highlighting our prime location. We are delighted to hear that our proximity to attractions such as theaters, museums, and Central Park contributed to your stay. It is fantastic that you were able to take advantage of all the nearby attractions. We look forward to welcoming you back to Conrad New York Midtown for another five-star visit!Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Kasey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always great service , helpful dedicated employees!
2 nachten verbleven in maart 2024
Reactie van General Manager op 29 mrt 2024
Dear Kasey,Thank you for taking the time to share your feedback on your recent five-star experience at Conrad New York Midtown. We are delighted to hear of your satisfaction with our high standard of service and will share your kind words with our team. It would be a pleasure to welcome you back in the near future!Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Diane

4 nachten verbleven in maart 2024
Reactie van Mikhail Korolko op 21 apr 2024
Dear Diane,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce

8/10 – Goed

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Easy subway access. King bed comfortable. Sofa bed not so much and mattress was stained. Staff very helpful
2 nachten verbleven in maart 2024
Reactie van General Manager op 13 mrt 2024
Dear Melissa,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are glad that our location served you well and that you appreciated our comfortable accommodations. Our team will be delighted that you highlighted their helpful service. Your feedback is important to us, and we will be sure to address it with our team members. Overall, we trust that you had a great stay, and we look forward to welcoming you back for a stay worthy of a five-star rating. Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

min, brookville

4 nachten verbleven in februari 2024
Reactie van Mikhail Korolko op 21 apr 2024
Dear Min,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Mikhail Korolko op 21 apr 2024
Dear William,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce

8/10 – Goed

Arthur, Spring Lake

Reisde met familie en kleine kinderen
Check in was clumsy and they did not have the crib ready for us like I had asked. They also gave us a room with a queen bed when I booked a king. Would stay again as the hotel is nice and location good, but details like this are what differentiate 4 star from 5 star. Service and attention to detail is much better at the St. Regis.
1 nacht verbleven in februari 2024
Reactie van General Manager op 25 feb 2024
Dear Arthur,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently, and we are delighted our excellent location was a highlight of your visit. However, our goal is to deliver a five-star stay, so we apologize for falling short. Your feedback will be shared with our team to ensure our high standards of hospitality are being met. Additionally, we want you to know that when booking through a third-party site, room assignments and requests are subject to change based on availability. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating. Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Amna

2 nachten verbleven in februari 2024
Reactie van Mikhail Korolko op 21 apr 2024
Dear Amna,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce

6/10 – Redelijk

Brandi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect Staycation Spot
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Christos

3 nachten verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024

8/10 – Goed

catharine

Positief: Netheid, personeel en service
Definitely not a 5 Star hotel. Nice big bathroom though.
1 nacht verbleven in februari 2024
Reactie van General Manager op 6 feb 2024
Dear Catharine,Thank you for choosing Conrad New York Midtown. We are delighted to hear that you enjoyed the spaciousness of your bathroom. The comments you have shared with us are valued, and we will continue to work towards providing our guests with a five-star experience. It was a pleasure to have you stay with us, and we hope to have the opportunity to serve you even better in the future.Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Walter

2 nachten verbleven in januari 2024
Reactie van Mikhail Korolko op 21 apr 2024
Dear Walter,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Timothy John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved this property and location. Close to subways, shows, central location. We did get a complimentary upgrade to a higher floor. I did ask for a early check in and had to pay $200 for that , I wasn’t told that my Credit Card would be charged 2 times . They said the extra $200 charge would drop off. We. Check in on Thursday and still was on hold on Monday. No big deal, just would have been nice to know in advance. The only downfall for me was the cost of in hotel dining was extremely expensive, which I understand.
4 nachten verbleven in januari 2024
Reactie van General Manager op 24 jan 2024
Dear Timothy,It is wonderful to know that our amazing location was perfect for your needs and that you had a five-star experience with us overall. That being said, we are sorry to hear about any billing issues, so please reach out to us offline so we can better assist you. Thank you, and we hope you will join us again soon. Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Daniel

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service
2 nachten verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
Dear Christine,Thank you for reviewing your stay at Conrad New York Midtown. Our team takes pride in delivering exceptional service, so reading your comments was the highlight of our day. We look forward to welcoming you back for another five-star experience. Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff service!
3 nachten verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
Dear Catherine,Thank you for choosing Conrad New York Midtown and for taking the time to share your lovely five-star review. We have the best, hardest-working team in the business, and they will all be honored to know they helped you enjoy such a memorable visit. It would be an honor to welcome you back on future trips to New York City.Jimmy SarfrazGeneral Manager

8/10 – Goed

Daniel

1 nacht verbleven in januari 2024

8/10 – Goed

Dawn

2 nachten verbleven in januari 2024

10/10 – Uitstekend

John Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good value for the price. Reserve a suite if staying a few days.
3 nachten verbleven in januari 2024
Reactie van General Manager op 16 jan 2024
Dear John,Thank you for choosing to stay with us at Conrad New York Midtown. You can always expect a fantastic value, especially when booking our suites. Your five-star rating is greatly appreciated, and we look forward to welcoming you back again soon. Jimmy SarfrazGeneral Manager

8/10 – Goed

Robert

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Imad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Cameron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay alittle pricey but overall great stay!!
2 nachten verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Thank you for choosing Conrad New York Midtown and for sharing your five-star experience with us! We are thrilled to learn that we could provide you with a great stay, as it is our constant endeavor to exceed our guests' expectations. We strive to provide a comfortable and welcoming experience, and it is wonderful to know that our team could provide a positive experience. We eagerly anticipate the opportunity to welcome you back for another exceptional stay and to continue providing the highest level of service that you deserve.Jimmy SarfrazGeneral Manager

2/10 – Ontzettend slecht

jacobo

4 nachten verbleven in december 2023

6/10 – Redelijk

Chunhua

3 nachten verbleven in december 2023

10/10 – Uitstekend

Robil

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

8/10 – Goed

Daniella

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente hotel
Excelente estadia. Excelente serviço de quarto. Quartos novos, espaçosos e super confortáveis.
2 nachten verbleven in december 2023
Reactie van General Manager op 24 dec 2023
Prezada Daniella,Sua avaliação positiva do Conrad New York Midtown é muito apreciada! Estamos muito satisfeitos que nossas acomodações espaçosas e confortáveis e excelente serviço de quarto tenham tornado sua estadia excelente. Muito obrigado pelo seu gentil elogio e esperamos que você retorne. Estamos confiantes de que poderemos obter uma classificação de cinco estrelas na sua próxima visita.Jimmy SarfrazDirector Geral

10/10 – Uitstekend

William, Weston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in oktober 2023
Reactie van General Manager op 20 dec 2023
Dear William,We are so happy to know that you had an enjoyable experience with us overall, and we trust that everything was in order for your visit. Thank you, and we hope to see you again soon for another five-star stay. Jimmy SarfrazGeneral Manager

10/10 – Uitstekend

Vittorio

3 nachten verbleven in december 2023

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful suite room
4 nachten verbleven in november 2023
Reactie van General Manager op 7 dec 2023
Dear Lisa,We are thrilled you had a five-star experience at Conrad New York Midtown! It is also wonderful that you enjoyed our luxurious suites. Many thanks for your thoughtful praise, and we invite you back for another stay!

8/10 – Goed

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Amal

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The suite that I booked was spacious and cute. Great location
3 nachten verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Dear Amal,Thank you for sharing your five-star experience at Conrad New York Midtown. We are glad you enjoyed your stay in our spacious and charming suite and appreciated our convenient location. It would be a pleasure to have you stay with us again.

10/10 – Uitstekend

Ning

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jimmy at the front desk was very nice when he checked us in!
1 nacht verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Dear Ning,Thank you for your kind words and five-star rating! We are delighted that Jimmy's warm welcome positively impacted your experience. It is lovely to have team members like him who genuinely care about our guests' comfort. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Conrad New York Midtown, for another enjoyable stay!