Een bureau, een laptopwerkplek, verduisterende gordijnen

Beoordelingen van Express Inn and Suites

2 out of 5
Express Inn and Suites
7800 Westbank Expressway, Across from Bayou Segnette State Park, Westwego, LA

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 51 van 180 beoordelingen" "
Gastenscore: 8 - Goed. 56 van 180 beoordelingen" "
Gastenscore: 6 - Redelijk. 37 van 180 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 180 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 180 beoordelingen" "

7,4/10

Netheid

7,4/10

Personeel en service

6,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lonnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Entrance Doors needed oiling —was awakened by neighbors squeaking doors
1 nacht verbleven in maart 2024
Reactie van Danny op 18 mrt 2024
Sorry for the inconvenience! We’ll take care of that. Thanks for the review! And thanks for staying with us. Hope you come stay with in the near future!

8/10 – Goed

Rhonda

Positief: Voorzieningen
Clean and comfortable. The office staff were accommodating
1 nacht verbleven in februari 2024
Reactie van Danny op 4 feb 2024
Thanks for your review! We appreciate it!! And we’re glad you liked your stay. Hope you come stay with us in the future!

8/10 – Goed

Darrie, Steilacoom

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet and clean.
3 nachten verbleven in januari 2024
Reactie van Danny op 16 jan 2024
Thank you for the review! We appreciate that you enjoyed your stay. We strive to make this premises as clean, comfortable, and safe as much as possible. Hope you come stay with us again in the future!!

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Danny op 16 jan 2024
Thanks for the 5 out of 5 rating! We truly appreciated. Hope you come stay with us again in the future.

6/10 – Redelijk

Barry

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Danny op 25 sep 2023
Thanks for your review!

10/10 – Uitstekend

Lynn

1 nacht verbleven in augustus 2023
Reactie van Danny op 5 sep 2023
Thanks for the great 5 out of 5 review! We highly appreciate it!! Please come and stay with us in the near future. Once again, thanks for the great review!!!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
feel not so good
Although hotel has jsut renovated, there is no shampoo provided in the room, it's by request! No hair dryer, no hanger provided, no kettle in the room to make tea/coffee. The facility is poor. Hotel staff is not very helpful.
1 nacht verbleven in mei 2023
Reactie van Danny op 25 mei 2023
Thanks for the review! We do not put hair dryers, shampoo, and etc. in the rooms because people tend to steal it and we have to buy or put new ones in by drilling holes and all that. Coffee Kettle is the same issue (stealing)..we've experienced it before where a worker asked for a coffee kettle and when he checkout, he never gave it back. So, sorry for the inconvenience! Hope you understand why we don't put those amenities in the rooms.

4/10 – Matig

Jan Ree

Negatief: Personeel en service
There is a lot of negatives to say about our stay. 1. Bed sheets got holes maybe from cigarette burns. 2. Bed is too noisy when you flip sides during sleep. 3. Ask staff for extra towels, never gave one coz he told they only have 2 towels for king size bed and pressed that it is the standard. lol 4. Fire alarmed was blasting early in the morning, called reception and I was told it was a drill. lol No notice given prior. 5. No water heater. 6. AC is on timer mode goes on and off almost every 30 mins. No way of changing the setting coz it prompts you to use wall control and there ain’t no other option or buttons to change. 7. Floor not properly cleaned. Bunch of pld packets and papers still on the floor. 8.Soap provided is just too thin it is only good for one shower. 9. Only one switch for light and exhaust fan in the bathroom. Exhaust fan is too loud. 10. Rude staff.
3 nachten verbleven in mei 2023
Reactie van Danny op 16 mei 2023
Sorry for the inconvenience! But you are laughing out loud in between your reviews. So, this means that there’s nothing serious. So, once again sorry for the inconvenience! But this is not considered a review.

2/10 – Ontzettend slecht

rob

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
First the office was never open. Had to deal with people through the bulletproof window. Or reservation was for two nights but the first attempt by the attempt was for only one night. Went back to the window he had to switch rooms. That room was a smoking room even had an ash tray. The floor was so dirty it seemed like there should be a beach out side. The area is obviously dangerous, the only late night place to eat was the Waffle House and it was take out only after dark. No breakfast at the motel. We did find Joe’s Coffee and Donuts nearby for breakfast. That was nice.
Reactie van Danny op 25 apr 2023
Sorry for the inconvenience! We will do better to accommodate you better next time you come stay. We’re not opening the lobby because of the viruses that are spreading (norovirus) and etc. This is the safest and cheapest motel in the Westbank. And there’s lots of restaurants Westbank Grill, McDonald’s, Burger King, TacoBell, and more going towards East (left side of the motel).

10/10 – Uitstekend

Yehuda

1 nacht verbleven in maart 2023
Reactie van Danny op 17 apr 2023
Thanks for the review! Hope you come stay with us again in the near future.

8/10 – Goed

Bruce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in maart 2023
Reactie van Danny op 12 mrt 2023
Thanks for the review! We're glad you enjoyed your stay and all. Hope you come stay with us again in the near future!!

2/10 – Ontzettend slecht

Shonette

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Danny op 15 feb 2023
Sorry for the inconvenience! We told the desk clerk about what happened and apologized but next time tell your performers or what not to get two keys for the room, that way we won't have this issue again.

8/10 – Goed

Sky-Louisea

Reisde met familie
Positief: Netheid, personeel en service
The room door kept getting stuck so we would have to slam it. They dont give shampoo so be sure to bring your own or be prepared to buy it. Overall it was decent.
2 nachten verbleven in januari 2023

8/10 – Goed

Jonathan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was clean and the owners were clearly making investments in this property. They were painting the outside of the property during our visit.
Reactie van Danny op 6 jan 2023
Thanks for the review! We were renovating due to aftermath of Hurricane Ida. We were going to renovate last year but we didn't. So, when Hurricane Ida came, we did the entire 41 rooms and so forth. Hope you come stay with us again in the near future!!

8/10 – Goed

Nick, Louisville

Positief: Netheid, personeel en service en voorzieningen
Fair
Reactie van Danny op 28 nov 2022
Thanks for the review! Hope you come stay with us in the future!!

10/10 – Uitstekend

Violeta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2022

10/10 – Uitstekend

Tiffany

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The updates are very nice. The mattress slept amazing!!!
1 nacht verbleven in november 2022
Reactie van Danny op 21 nov 2022
Thanks Tiffany for your good reviews! It took us some time to get things done and did our best. Hope you come stay with us again in the near future!!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This facility is undergoing demolition and reconstruction. Only a few rooms are open. The renovated rooms are nice, but one of the rooms we were given was a “smokers room” (with ashtrays) and smelled awful. We did not request a smokers room and would have never accepted one, but they had no other rooms available due to the reconstruction going on.
1 nacht verbleven in oktober 2022
Reactie van DAnNy op 30 okt 2022
Sorry for the inconvenience! We will have the remaining downstairs rooms done by Thanksgiving…Thanks for staying and enjoyed your stay besides having a smoking room.

10/10 – Uitstekend

Caleb

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Angela

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel stay
When i first checked in they gave me the wrong room then when i went back for them to fix it they told me that hotel.com had gave me the wrong price and was tryibg to charge me more said that hotel.com had the wrong taxes finally got that settled then when we went to our room in the bathroom there was mold all above the shower and it was a smoking room with no ashtray there was four people staying in our room and they only kept giving us two towels
3 nachten verbleven in augustus 2021
Reactie van Danny op 20 aug 2021
Sorry for the inconvenience and we the confusion. It was actually my (Danny) mistake on the rate. I had put in the wrong rate. People don't want to work. Our head housekeeper doesn't check rooms to see which room needs ash trays, leaves guest (s) personal items on their carts. When the guest (s) need it, we have to go look for it. We told her so many times but...again sorry for the inconvenience!!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking was close and room was very quite.
2 nachten verbleven in juli 2021
Reactie van Danny op 22 jul 2021
Thanks for the review! We really appreciate you liked our premises!! Come back to us with us in the near future. Once again, thanks!

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We asked for non smoking and it was a smoking room. No TV remote. Bedcover had lots of cigarette damage.
3 nachten verbleven in juni 2021
Reactie van Danny op 2 jul 2021
Sorry for the inconvenience! We can give you what we have. At that time, we didn't have a non-smoking. We ask our customers what type of room before we rent it. Some people say non-smoking but they don't respect and smoke inside the room and put cigar stains all over bedcover, knight stand, etc.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
I didn't like the fact that they didn't clean my room nor the bathroom I had to ask for them to change my sheets twice the towels wasn't clean
3 nachten verbleven in maart 2020
Reactie van Danny-Front Desk op 16 mrt 2020
Thanks for your feedback! We will try to do our best to get your room cleaned and get you clean sheets. Sorry for the inconvenience!!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2020
Reactie van Danny-Front Desk op 7 mrt 2020
Thanks for your feedback! We appreciate it!!

8/10 – Goed

maria

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Danny op 28 feb 2020
Thanks for your feedback! We appreciate it!!

10/10 – Uitstekend

Lee

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2020
Reactie van Danny op 12 feb 2020
Thanks for your feedback!

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Besides the bed bugs found in my room, my stay was good.
2 nachten verbleven in februari 2020
Reactie van Danny op 10 feb 2020
Sorry for the inconvenience! We will strive to fix the bed bug issue ASAP. Thanks for your feedback!!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in november 2019
Reactie van Danny-Front Desk op 4 dec 2019
Thanks for your feedback! We appreciate it!!

10/10 – Uitstekend

Mina, Westwego, La. 70094

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Need complimentary breakfast staff needs to be more knowledgeable. Other than that everything was great
1 nacht verbleven in november 2019
Reactie van Danny-Front Desk op 10 nov 2019
Thanks for your feedback! Sorry for the inconvenience!! But this is not a franchise where you'll get complimentary breakfast. And we will strive our best to get our employees knowledgeable. Once again, sorry for the inconvenience!!!

8/10 – Goed

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van Danny-Front Desk op 10 nov 2019
Thanks for your feedback!

10/10 – Uitstekend

Jerzey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Da spot
Awesome
1 nacht verbleven in oktober 2019
Reactie van Danny-Front Desk op 19 okt 2019
Thanks for your short feedback! We appreciate it!!

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service
The room smelled horrible. There was not enough towels for 2 people. The bedspread had burn holes all over it even though it was a non smoking room. The mini fridge hadnt been cleaned out.
1 nacht verbleven in september 2019
Reactie van Danny-Front Desk op 5 okt 2019
Thanks for your feedback! Sorry for the inconvenience!! We'll make sure to have enough towels in the room for 2 guests. In a double bed room, we put 4 big towels, 1 washcloth, and one hand towel. And in a king bedroom, we put 2 big, 1 washcloth, and 1 hand towel. We have ordered new bedspreads and we haven't got it delivered, yet. Sorry for the inconvenience!!!

8/10 – Goed

Darryl

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My 1st stay
Very Clean, No Elevator
1 nacht verbleven in september 2019
Reactie van Danny-Front Desk op 4 okt 2019
Thanks for your feedback! We strive to keep it clean as much as possible. And this is not a franchise motel. The name may sound franchise but the motel itself isn't. Sorry for the inconvenience!!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Cockroach!! Spider!! The facility needs a pesticide control long time. The room service did spray the insect control but i had to console my wife all night that everything will be all right.
1 nacht verbleven in september 2019
Reactie van Danny-Front Desk op 1 okt 2019
Thanks for your feedback! Sorry for the inconvenience!! We do have a pest control company but we can't seem to control them. Its humid in Louisiana and they tend come in for cool air. But we will strive to comfort your stay next time. Once again, sorry for the inconvenience!!!

10/10 – Uitstekend

PaulWilliams, Memphis, Tn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location and the convenience of it. This will be my forever stay when visiting New Orleans Thanks!!!
1 nacht verbleven in september 2019
Reactie van Danny-Front Desk op 16 sep 2019
Thanks for your feedback! We appreciate the fact that you liked your stay with us!! We strive to keep our customers safe, satisfied, and comfortable!!! Hope to you see you in the near future and forever!!!!

8/10 – Goed

Lennie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019
Reactie van Danny-Front Desk op 11 sep 2019
Thanks for your feedback! We appreciate it!!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Room. Extremely Basic.
For the price, it was nice...would've been better if there was more to do in the area. Worst part was there are no coffee pots in the room. I enjoyed it.
2 nachten verbleven in september 2019
Reactie van Danny- Front Desk op 11 sep 2019
Thanks for your feedback! If you want a coffee pot in your room, then next time ask for one when checking in because don't put them in every room like franchise hotels/motels. There's lot of things to do in Westwego like Westwego Swamp Tour, historic museums, and etc.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019
Reactie van Danny-Front Desk op 3 sep 2019
Thanks for your feedback! We really appreciate it!!

8/10 – Goed

Denise

Positief: Personeel en service
3 nachten verbleven in mei 2019
Reactie van Danny-Front Desk op 24 mei 2019
Thanks for your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean with internet and extended cable. Everything you need and more is here
1 nacht verbleven in mei 2019
Reactie van Danny-Front Desk op 19 mei 2019
Thanks for your feedback! We appreciate it!! We strive you give you best comfort, all the amenities, and high-speed WiFi. Thank you for staying with us!!! Please come and stay with us in the near future!!!!

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2019
Reactie van Danny-Front Desk op 13 mei 2019
Thanks for your feedback!

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in mei 2019
Reactie van Danny- Front Desk op 10 mei 2019
Thanks for your feedback! We appreciate it!!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Negatief: Voorzieningen
For the price it was ok. The room was not as clean as it should have been, dirt on the floor, Top bedding cover had burn holes in it.
1 nacht verbleven in april 2019
Reactie van Danny- Front Desk op 27 apr 2019
Thanks for your feedback! We highly appreciate it!! Sorry for the inconvenience!!! We will strive to give you clean sheets next time you stay!!!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
It was nice. I had an issue and was handled instantly. Not usually a place of my stay, but just needed a night.
1 nacht verbleven in april 2019
Reactie van Danny- Front Desk op 3 apr 2019
Thanks for the feedback! We appreciate you enjoyed your stay!! We strive to give great customer service to all our guest.We're glad you enjoyed your stay!!! Hope you come stay with us in the near future!!!!

2/10 – Ontzettend slecht

Bibi, Floral Park New York

Reisde met partner
Negatief: Netheid, personeel en service
Could not sleep every thing is the wad smoke it was so bad we have to sit outside, I couldn’t breath, so I checked out at 4 am and sleep in our car was so bad.
1 nacht verbleven in maart 2019
Reactie van Danny- Front Desk op 30 apr 2019
Sorry for the inconvenience! Next time you come stay, let us know. So, we can spray the Smoke-Eater for you. And also let us know about any noise you hear outside your room or what have you. We'll do our best to let that guest know to quiet down.

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in maart 2019
Reactie van Danny- Front Desk op 30 mrt 2019
Thanks for your feedback!

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, voorzieningen
Room smelled like smoke and dirt. Clean sheets no tv
1 nacht verbleven in maart 2019
Reactie van Danny- Front Desk op 30 mrt 2019
Sorry for the inconvenience! We will strive improve on that!! Once again, sorry for the inconvenience!!!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was incredible and saw we got in to town super early and let us early check in at 11am instead of sleeping in our car after driving for 10+ hours. Rooms were extremely clean. 10/10 would definitely recommend
2 nachten verbleven in maart 2019
Reactie van Danny-Front Desk op 25 mrt 2019
Thanks for your feedback! We appreciate it!! We're glad you liked everything we had offered, especially checking in at 11AM! Come stay with us again in the near future!!

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2019
Reactie van Danny- Front Desk op 1 mrt 2019
Thanks for your feedback!

4/10 – Matig

Richard, Connecticut

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
New Orleans Overnight, Very Few Hotels w/ Vacancy
Front desk agent was very nice and helpful. Television needed to be fixed, which was within the first 30 minutes of our arrival. Cigarette butts all over the stairwells, stains on the carpet in the room, wasn't very comfortable, should have only been 1 star and $30-$40 per night. Service was very good, owner needs to take care of this place!
1 nacht verbleven in februari 2019
Reactie van Danny- Front Desk op 22 feb 2019
Thanks for your feedback! We'll take care of it as soon as possible. Due business being slow, we're looking for a someone to paint the stair. Someone that's reasonable. Sorry for the inconvenience!!