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Beoordelingen van La Quinta Inn & Suites by Wyndham New Orleans Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Orleans Downtown
301 Camp Street, New Orleans, LA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 502 van 1259 beoordelingen" "
Gastenscore: 8 - Goed. 298 van 1259 beoordelingen" "
Gastenscore: 6 - Redelijk. 179 van 1259 beoordelingen" "
Gastenscore: 4 - Matig. 137 van 1259 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 143 van 1259 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location and great price! The only shock we had was how much it costs to park in the parking deck. Everything else was perfect and we would definitely stay there again!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Cynthia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The LaQuinta Hotels have been very pleasurable to stay at on our trip this week.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Deniqua

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
I loved the staff everyone was so nice and helpful. They really make yo trip better. Because they know where to go and where you should be as tourists. The hotel is little old and out dated. But the staff was Great GREAT!!!
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Richard, Bonita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great King Room
4 nachten verbleven in mei 2024
Reactie van Darvonn op 22 mei 2024
Thank you for your feedback it is greatly appreciated.

4/10 – Matig

Maily

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They over charged my bill, I tried to call the hotel number 504 598 9977 but they didn’t answer the phone. They picked up 2 times and put me on hold for hours and never get back to me. I tried many calls for days and still couldn’t talked to the hotel customers service. Very bad service . The hotel very lousy The room smells bad, everything looks old. I will never go back to this hotel again.
1 nacht verbleven in mei 2024
Reactie van Carlos, GM op 21 mei 2024
Thank you for your review, it looks like the additional charge was for smoking in the room. We are a 100% non smoking hotel.

6/10 – Redelijk

Diana

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The toilet was so low. Hard to get in and out of shower. Only one shower head worked. The breakfast was a half hour late. Only hard-boiled eggs and sausage. Waffles, bagels, and cereal. Charged $29.05 at the end of the stay without telling us. Tried to call and waited for 10 minutes the first time. Called a few times after that and would not answer. The nest time was a 20 minute wait.
1 nacht verbleven in mei 2024

6/10 – Redelijk

carlos

Reisde met familie
Positief: Personeel en service
AC Was hot, only one employee in breakfast area, food not ready , no coffee for 30 minutes , 5/17/24 decided just to eat breakfast in restaurant across street on commerce
3 nachten verbleven in mei 2024
Reactie van Carlos, GM op 21 mei 2024
Thank you for your review, we are sorry to hear of the issues you had during your stay with us. We will talk with our staff about your issues.

10/10 – Uitstekend

Irma M.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked that it was walking distance from Canal Street and French Quarter. Yet far enough from the craziness.
4 nachten verbleven in mei 2024
Reactie van Carlos, GM op 21 mei 2024
Thank you for the kind review and we are glad you enjoyed the location; we also love that we are close but still away enough to relax.

2/10 – Ontzettend slecht

Veniese

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My experience at this hotel was the absolute worse in all my years of travel. The bed linen was dirty but was disguised and upon discovering the dirty and filthy linen and speaking to a front desk clerk who contacted housekeeping manager to speak with me upon my request. Who later turned out to be the front desk manager, gave me an attitude and no remorse or an apology but instead I got sarcasm when I decided to check out before my stay was over. I would NEVER go back there even if they tore it down and rebuild it.
3 nachten verbleven in mei 2024
Reactie van Carlos, GM op 21 mei 2024
Thank you for your review, we are very sorry to hear about the issues you had during your stay with us. I will speak with both my Manager and Staff about the importance of customer service.

4/10 – Matig

Ottmar

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
Service und Ausstattung schlecht. Kein Zimmerservice, Volle Mülleimer , keine frischen Handtücher nach 3 Tagen, Klimaanlage funktioniert nicht richtig. Abwasser kommt aus Waschbecken! X 2 Zimmer !!! Nicht zu empfehlen.
3 nachten verbleven in mei 2024
Reactie van Carlos, GM op 21 mei 2024
Thank you for your review, we are sorry to hear you didn't enjoy your stay, we let all guest know at check-in that we don't provide daily housekeeping and it must be requested.

2/10 – Ontzettend slecht

Denisha

Reisde met familie
Negatief: Voorzieningen
This place is very unsafe while on vacation with 5 more young ladies a was in our room 4:00 trying to rob us and the staff did absolutely nothing
3 nachten verbleven in mei 2024
Reactie van Carlos, GM op 21 mei 2024
Thank you for your review, we are sorry to hear about the issues you had. We encourage all of our guest to ensure their doors are closed so someone wont walk into the room like the gentlemen did to you with not having the door closed. Our guest safety is the most important thing to us and we strive to provide that.

4/10 – Matig

JESSICA

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service
Me and my family drove 9 hours and paid for valet parking. It was time for the event and we requested our vehicle at 7pm and an hour later after missing the event the staff let us know that they had our vehicle at another hotel. My sister was being celebrated for her graduating. I had to uber my other family members.There was no apology. I spoke with the manager the next day and he asked me to write me information down and still has yet to call me. He didnt seem concerned at all. I wouldn't recommend this hotel at all.
2 nachten verbleven in mei 2024
Reactie van Carlos, GM op 13 mei 2024
Thank you for your review, i will get with our parking company about the situation. I apologize for the issues you had.

2/10 – Ontzettend slecht

Gregory

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel charged me and Expedia charged me still fighting with my credit card company to get back my money
5 nachten verbleven in mei 2024
Reactie van Carlos, GM op 13 mei 2024
Thank you for your review, i see that we went in and refunded your card back on 5/6/24. Please call the hotel if you haven't received it yet.

10/10 – Uitstekend

Ida

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved everything about the hotel. It was quiet and comfortable. The staff was everything, the Breakfast was good. What I didnt like was that the toilet seat was too low, Other than that, it's a excellent hotel. I will return again!!
4 nachten verbleven in mei 2024
Reactie van Carlos, GM op 13 mei 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was near to Bourbon Street and also to the Riverwalk. Outside the Hotel it is a little bit run down. The rooms are quite clean and the beds are comfortable. The service was always frindly. You get an 10$ Kredit for the bar. The Parking is quite near, but it costs 30$ on top per night. There was an mistake with our bill and we wait for our money since May 1st.
3 nachten verbleven in april 2024
Reactie van carlos, gm op 8 mei 2024
Thank you for your review, Im sorry to hear that you had an issue with your bill, i will look into why you haven been refunded yet.

8/10 – Goed

doug

5 nachten verbleven in mei 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Staff and location. The Concierge was the best!
5 nachten verbleven in mei 2024
Reactie van Carlos, GM op 9 mei 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 – Goed

Nelly

Great
6 nachten verbleven in mei 2024
Reactie van Darvonn op 7 mei 2024
We appreciate your business and than you for making Laquinta Inn & Suites your choice.

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Most anywhere in NOLA you are close to great food. Side streets are always a bit shady, but I never felt unsafe.
4 nachten verbleven in mei 2024
Reactie van carlos, gm op 8 mei 2024
Thank you for the review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 – Goed

Ian

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
The staff was amazing. The area is just, you’ll know when you get there. It’s the same all over that city. Our stay was very quick but quiet. The parking garage is something else, try to self park at least once so you get what I’m saying.
1 nacht verbleven in april 2024
Reactie van Darvonn op 7 mei 2024
Thank you for your honest feedback and hope you consider making Laquinta your choice in the near future.

6/10 – Redelijk

Patrick, Austin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall stay was good. Staff was nice and helpful day fo checkin. However, the after has not gone so great. I left my shaving bag in the room and didn't realize it until I got home. I have called twice and so far have not gotten any help in finding out iff the bag has been found or if they can send it to me. After service has been lacking.
2 nachten verbleven in mei 2024
Reactie van Carlos, GM op 9 mei 2024
Thank you for your review, we are sorry to hear that you had issues during your stay with us. I will speak with my staff about the issues to ensure that we are providing the best service.

4/10 – Matig

Norma

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Staff charged our stay double on each a room besides they charged additional $400.00 because they said the electronic smoke detector registered smoke when never in my live have smoke. That was more than an insult. They did not refund me $400.00 even we can proof that we do not smoke. They even admited that room did not smell smoke Unbeleveable dishonest change and insult.
1 nacht verbleven in april 2024
Reactie van Carlos, GM op 9 mei 2024
Thank you for your review, im sorry to hear about the issues with the overpayment and i fixed that right away, however our sensors are very accurate and you were charged based off of someone in your party smoking.

4/10 – Matig

William

Reisde met familie
Negatief: Netheid
There was a leak in the shower faucet that ran out under the tub and under the bathroom floor and carpet. Very likely there is mold under the carpet as this leak has been going on for some time. The floor, drywall and baseboard were all swollen. We pointed this out to the maintenance staff but it was never fixed. The toilet was so small and low that I could not sit it on it. I had to use the public toilet in the lobby when I needed to go. Also there wasn't a lounge type chair in the room nor was there a hair dryer. There was only two coffee filters and one small tube of shampoo for our 4 night stay. We asked for both of these items and it took two days to get them. The staff was courteous, but resolution of issues was slow or non-existent.
4 nachten verbleven in april 2024
Reactie van Darvonn op 4 mei 2024
We are extremely sadden that you had such a unfortunate experience at our property. Rest assured that we are making the necessary adjustments to improve each individual guest experience at our property in the near future. Thank you for your feedback and hope you consider making Laquinta your choice to make it right in the near future.

2/10 – Ontzettend slecht

Kristel

Negatief: Personeel en service
The desk clerk was not helpful at all when I called asking for directions even after telling her that my map was inaccurate. A lady’s room was broken into, her clothes were scattered, her medication was stolen and the desk clerk was rude to her and told her there was nothing she could do about it and to just call the police. I did not feel safe at all being there.
2 nachten verbleven in april 2024
Reactie van Carlos Harrison, GM op 2 mei 2024
Thank you for your review, im sorry to hear about you having issues with the front desk and directions.

2/10 – Ontzettend slecht

Genieve

Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service
I was overcharged quite a bit. Make sure to check your bill!
2 nachten verbleven in april 2024
Reactie van Carlos Harrison, GM op 2 mei 2024
Thank you for your review, while looking at your receipt i see that you were charged for the parking and the destination fees. I see the other charge were refunded.

10/10 – Uitstekend

Leo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its Outstanding!
1 nacht verbleven in april 2024
Reactie van Carlos Harrison, GM op 2 mei 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 – Uitstekend

Alodia

1 nacht verbleven in maart 2024
Reactie van Carlos, GM op 21 mei 2024
Thank you for the 5 star review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Carlos, GM op 1 mei 2024
Thank you for the 5 star review, we are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 – Goed

Victor

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Carlos, GM op 1 mei 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

2/10 – Ontzettend slecht

ian

1 nacht verbleven in april 2024
Reactie van Carlos, GM op 21 mei 2024
Thank you for the review, it looks like we missed the mark during your stay. I will share your review with my staff to better improve our service.

4/10 – Matig

Chad

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom floor was very dirty. Alarm was set at 6:30?? Staff is confused at best….
1 nacht verbleven in april 2024
Reactie van Carlos, GM op 1 mei 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

6/10 – Redelijk

Garrett

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Hotel itself is fine, the staff is fine. However I was double charged and getting a refund on one purchase seems to be looking very grim. The customer service for Wyndham/La Quinta pretty much laughs at you.
3 nachten verbleven in april 2024
Reactie van Carlos, GM op 1 mei 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

10/10 – Uitstekend

Monica

3 nachten verbleven in april 2024
Reactie van Carlos, GM op 13 mei 2024
Thank you for your review, we hope you enjoyed your stay and we look forward to seeing you again soon.

4/10 – Matig

Sara, Huntington Beach

Reisde met een groep, Zakenreiziger
Dumpy - if all you’re looking for is a clean bed, then maybe this place is for you. However, the room was somewhat clean, the bathroom outlet didn’t work, there were broken hangers, and we had to ask six times for a hair dryer.
4 nachten verbleven in april 2024
Reactie van Carlos GM op 22 apr 2024
Thank you for your review, sorry to hear that you didnt enjoy your stay, i will share your concerns with my staff to ensure we are providing the best service.

2/10 – Ontzettend slecht

John

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Smoking fee's when we did not smoke in the hotel. "Destination" and other bs fee's. Valet parking that did nearly 2k in damages to a new truck. They also took an hour or more to retrieve a vehicle one block away. Beware LaQuinta/ Windsor Hotels
3 nachten verbleven in april 2024
Reactie van Carlos GM op 22 apr 2024
Thank you for your review, we charged you a smoking fee because you smoked in the room, i will gladly send you a copy of the report showing you smoked and how long if you would like it. Also you never reported any damage of your vehicle to us or the parking company as i have spoken with them. If in fact your truck was damaged please send us the photos and we will file the claim for you as they have insurance for any incident caused by valet.

8/10 – Goed

paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and price
5 nachten verbleven in april 2024
Reactie van Carlos, GM op 20 apr 2024
Thank you for the review, we are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 – Uitstekend

Nokeysh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very friendly and helpful made my stay very pleasant that’s why I used this hotel again because the service was good when I stayed previously
2 nachten verbleven in april 2024
Reactie van Carlos, GM op 20 apr 2024
Thank you for the 5 star review, we are glad that you continue to stay with us and enjoy your stays. We strive to provide the best service and enjoy hearing when that happens. We look forward to seeing you again soon.

2/10 – Ontzettend slecht

Lidia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Carlos, GM op 20 apr 2024
Thank you for your review, it looks like we didnt meet your needs during your stay. Im sorry for that and will ensure my staff is providing the best service we can.

2/10 – Ontzettend slecht

Soraya

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is a bit run down, breakfast not good, alarms went off in the middle of the night with no staff explanation, tunes not that clean, a/c very loud Location is good
3 nachten verbleven in april 2024
Reactie van Josie, AGM op 17 apr 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

4/10 – Matig

Hope

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Josie, AGM op 17 apr 2024
Thank you for your survey.

6/10 – Redelijk

Natalie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was a major delay with valet. I waited an hour. The room was clean. The breakfast was ok.
2 nachten verbleven in april 2024
Reactie van Josie, AGM op 17 apr 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

8/10 – Goed

Nya

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient and accessible to downtown.
2 nachten verbleven in april 2024
Reactie van Josie, AGM op 17 apr 2024
I'm pleased to hear you stay was wonderful.Thank you for your survey.

8/10 – Goed

Katherine

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Josie, AGM op 17 apr 2024
Thank you for your survey.,

8/10 – Goed

Tamara

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Muy bonito hotel solo que el personal no es amable
2 nachten verbleven in april 2024
Reactie van Josie, AGM op 13 apr 2024
I'm pleased your stay was wonderful.Thank you for your survey

8/10 – Goed

Janice

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
At check out laQuinta texted me for checkout. It asked if we wanted a late check out. We chose 3 since our flight was later in the day. I never recieved comformation of the extension. We i called down to the desk they asked me to bring the message woth me. When i got down to the desk, they stated they did not honor the Laquinta App and said we had to be our by 12. This was 1048 after talking at the desk. I ran back up stairs and told my Mom we need to get in tge shower and pack, we only have 130 hours left before we have to leave or tgey will charge us for a full day. This is the same app i booked tge room through.
5 nachten verbleven in april 2024
Reactie van Josie, AGM op 13 apr 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 – Uitstekend

Virgile

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location
1 nacht verbleven in april 2024
Reactie van Josie,AGM op 13 apr 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 – Uitstekend

Tamika

Zakenreiziger, Reisde met partner
Positief: Personeel en service
My check in person was the best Ever. So love him
1 nacht verbleven in april 2024
Reactie van Josie, AGM op 13 apr 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 – Uitstekend

Myles

1 nacht verbleven in april 2024
Reactie van Carlos, GM op 1 mei 2024
Thank you for the 5 star review, we hope to se you again soon.

2/10 – Ontzettend slecht

Kateliayh

1 nacht verbleven in april 2024
Reactie van Carlos, GM op 1 mei 2024
Thank you for your review, We are sorry to here that you didn't enjoy your stay with us.

10/10 – Uitstekend

Shanetta

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location. Friendly, accomodating staff. Great amenities. Clean rooms. Bathroom door a little cumbersome but other than that I enjoyed my stay.
3 nachten verbleven in april 2024
Reactie van Carlos, Gm op 11 apr 2024
Thank you for the 5 star review, we hope to see you again soon.