Vakantie en citytrip naar New Galloway

Very impressive

What a great place to stay! Luxury vibe at an affordable price. The room was clean, stylish, comfortable, quiet, and had everything necessary for an extended stay- full kitchen, table and chairs, quality bedding and towels. The location was perfect for our needs and we felt comfortable walking back after dark in the neighborhood.

De kamers zijn wat klein, de badkamer is hèèl erg klein en smal. Met een schuifdeur, dat rammelt aan alle kanten, ga je naar binnen. Zodra je het licht aan doet gaat de afzuiging aan, deze staat knetter hard, dus wanneer je mede reiziger lekker ligt te slapen, dan is die binnen enkele seconden wakker vanwege het lawaai. De slaapkamers zijn vreselijk warm, wanneer je de kachel uitzet, staat deze weer aan zodra je terug bent van je dagje weg. Je moet aan de receptie vragen voor nieuwe handdoeken of als je je bed wilt verschonen. De schoonmaaksters doen alleen de prullebakken verversen en een stofzuiger er door. Wanneer je een bordje hangt van please make room...nou..dat bordje hangt er bij terugkomst nog steeds en hebben ze alleen de prullebakzakken gedaan. De bedden zijn hèèl klein en smal en helaas maar 1 dekbed. De receptionisten kijken meer op hun moboel dan dat ze je gedag zeggen. In de straat zijn er genoeg, restaurants, winkels en supermarkten. De bus stopt vlakbij het hotel.

Prima omgeving en goede hotel locatie

The room looks nice, and I think the location is good. However, the maintenance could definitely be better. There’s no elevator, and the fan really needs a good cleaning. There were also no instructions on how to use the Google controller, which I think is also the thermostat. After about two hours of going back and forth by email, they finally told me to use the panel on the boiler to adjust the room temperature. As someone from Thailand, I’m not used to dealing with a giant boiler connected to the radiator, so it would have been really helpful to have some clear instructions from the beginning. The cabinet under the TV also looks like it’s about to fall off the wall. They really wanted to fix that, but honestly, I would have preferred them to fix the radiator first. One night, the fire alarm went off, and on another night, I think it was a door alarm that kept going off for about five minutes. What made everything more frustrating was that all communication had to be done by email. It took a lot of back and forth just to sort out relatively simple issues. Overall, the room and location are nice, but the maintenance and communication could definitely be improved.