Vind je ideale hotel in New Franklin

'Our favorite experience ever at a Hilton Hotel. Above and beyond staff and service.'

'Overall, the hotel itself was clean, and the indoor pool was well-maintained, clean, and safe to swim in. The AC worked well, and the room was comfortable enough for an overnight stay. However, my biggest concern was the hotel's use of a remote Customer Service Kiosk instead of an in-person front desk. As a Deaf traveler who relies heavily on lipreading, this system was very difficult to use. I had to communicate with a representative through a TV screen, and there were no captions available....

'Just fine. No real complaints. Nothing special.'

'Nice rooms and great breakfast and dinner options.'

'It was wonderful'

'The staff were very helpful and friendly . The rooms were nice and quiet .'

'The staff was unwilling to let me cancel my reservation the day of my reservation because I had a funeral come up. I hadn’t checked I yet. They refused to work with me or help even given the circumstances. They charged me for the full 2 nights. They wouldn’t even give me a cancellation fee. I found them rude and uncaring.'

'Dirty property, unfriendly staff. Hot tub didn't work. Toilets were clogged. Dirty bandaids left in the pool area for over 24 hours. Beds were not comfortable. Broken furniture. Breakfast was poor. Checked out early to how poor this property was managed.'

'The light above the sink didn't work. But it was clean and comfortable.'

'The property was fine for a 1 night stay. There was very loud highway overnight construction right outside my window. I did not find the bed/bedding very comfortable and one of the pillows had a what I’m assuming is a stain because I’m in denial it maybe hadn’t been changed. Positives were staff was welcoming and the in-room tv channels were decent. If staying for a night or two this place fits the need and budget but if staying longer than that I would definitely consider elsewhere.'

'easy check in and 12pm check out. Well done.'

'Nichole was so helpful. We were arriving after 7:30pm and she suggested the J Huston Tavern in Arrow Rock for dinner. She also made our check in after hours easy. This Hotel is lovely and the gardens were beautiful. We loved this historic hotel and the Railroad History. We slept in a comfortable post bed. It was more than a hotel it was also a museum for us. Recommend, recommend and recommend.'

'Room very clean and staff very courteous, friendly and professional.'

'Overall, our stay was fine. The property is in desperate need of a refresh. Everything is quite outdated; the bathroom needs support, etc. However, the staff was very friendly, and the breakfast was fantastic. It is just time for a refresh!'

'Our stay at Hotel Frederick was really nice. I love the historic building and love all of the antique furniture. My husband actually wished there was an iron so he could iron his pants, but there was not, and no hangers in the armoire. But, those things are trivial. The sheets were super soft. There was even music that weekend in the downstairs bar.'

'This place was "fine". Double queen room did have a refridgerator and microwave which I don't believe that was on the website. The bathroom was old and needs a renovation.'

'The hotel was under staffed rooms were old and creepy TV remote broken lights had no plug on them just bare wires. Swimming pool had maybe a foot of water in it'

'Trickle shower, No pressure, dirty shower floor, Water ran right out on the bathroom floor because of no lip on the shower. Bed was about 2 foot high. Couldn't hardly crawl out of bed Never go back'

'The Terrible rating is really on using Expedia. Expedia is a big hassle to use them when things change unexpectedly. Very difficult to talk to anyone about a change. The savings is not worth the headaches. Yes i could have bought the insurance, but then it eats into the savings, so why use them?. I will never use Expedia again! i would rather pay full price for a hotel with the knowledge of I can simply call the hotel and rearrange things easily.'