Deluxe kamer | Luxe beddengoed, donsdekens, een minibar, een kluis op de kamer
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Beoordelingen van Duomo Hermes Relais

Duomo Hermes Relais
305 Via Duomo, Naples

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 73 van 115 beoordelingen" "
Gastenscore: 8 - Goed. 28 van 115 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 115 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 115 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 115 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Debby, Barendrecht

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed en behulpzaam personeel. Nette kamer, schoon en nieuw. Enige nadeel was dat de douche iedere dag 1 groot waterballet was omdat er geen gordijn of cabine was.
4 nachten verbleven in augustus 2018

10/10 – Uitstekend

Saki

2 nachten verbleven in april 2024

10/10 – Uitstekend

Jean-Francois

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons eu une chambre sur cour,calme,bien dormis.surpris par le calme.ca fait du bien.Indications pour entrer dans le logement ont été claires ,la personne nous accueillant a été facilement joignable et réactive.bien situé ,vers le centre et en même temps éloigné du bruit du centre.Je recommande.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

s

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
perfect
3 nachten verbleven in maart 2024

10/10 – Uitstekend

?

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A staff is very helpful, kind. The room is perfect,stylish.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Gisella

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
La mejor experiencia
Excelente experiencia, muy buena atención! Los mejores anfitriones Lola y su hermano desde el primer minuto ayudándonos a resolver dudas! Realmente se pasaron, muy recomendado! Buena ubicación para moverse a todos los lugares interesantes de la ciudad.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Kyu

4/10 – Matig

Annika

Positief: Voorzieningen
Negatief: Personeel en service
Zimmer groß und einfach, aber kein Personal vor Ort, kein Zimmerservice, kein Frühstück. Lage sehr zentral, gleich bei der Metro und nettes Frühstückscafé gegenüber. Trotz Aufzug nicht barrierefrei.
2 nachten verbleven in oktober 2022

6/10 – Redelijk

Rod

Negatief: Personeel en service
Was difficult to get to taxi took us to another Hermes and we were then stranded. Another taxi ride later we arrived not identification of premises closed gate. Finally got in and into our room which was tiny but ok except for shower which sprayed all over and flooded floor. Left our bags in room for a few hours but couldn’t get back in until 2pm to pick them up. A lot of this was probably our fault for not checking more thoroughly but it certainly wasn’t easy all round and not a highlight of our trip
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Naples
We were pleased with our accommodation. Close to the historic city, tube & train station and cafes.
6 nachten verbleven in september 2022

10/10 – Uitstekend

Laurie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Emplacement parfait ,très propre ,je suis assez exigeante car nous avons l habitude des hôtels ⭐️,vraiment pas déçu .L accueil a été très chaleureux.
3 nachten verbleven in mei 2022

10/10 – Uitstekend

Ane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a wonderful experience at the Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my friends.
4 nachten verbleven in april 2022

8/10 – Goed

ERIC

Reisde met familie
Positief: Netheid, personeel en service
Très bien situé
5 nachten verbleven in oktober 2021

8/10 – Goed

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2021

8/10 – Goed

Jean jacques

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tres bon sejour
Tres bien accueillis à notre arrivee et bien conseillés sur les alentours.. Le studio etait tres bien situé près du Duomo et tres pratique
3 nachten verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
- Location is great - Security is great - Front staff are not mindful of their volumes so, noises come into the room of videos playing etc. - Room is studio size so, quite small
3 nachten verbleven in januari 2020

8/10 – Goed

Gustavo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Instalaciones 10. Cuesta encontrarlo.
Algo complicado encontrarlo, incluso al taxista le costó encontrarlo. El check in fue un caos. Pese haber confirmado antes de ir la reserva por email, al llegar intentaron cobrarnos más. Finalmente solo nos cobraron lo que debían, las tasas. Las instalaciones están fenomenal y el personal de mantenimiento un 10.
4 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Etablissement dans un ancien palazzio, grande chambre, très bonne literie, calme ! la situation est idéale, proche de tous les quartiers à visiter et tout à pied !! Merci a Simone pour son accueil et ses petites attentions.
3 nachten verbleven in oktober 2019

6/10 – Redelijk

Christina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Le personnel de la réception et son excellent travail.
3 nachten verbleven in oktober 2019

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in oktober 2019

10/10 – Uitstekend

Roland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent séjour dans une ville inoubliable, Naples la sublime captivante...Location très bien située, proche du port, du centre historique néanmoins très calme et confortable. Excellente literie mini-bar produits d hygiène et boissons de courtoisie ( seul bémol : non renouvelée).
5 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in september 2019

6/10 – Redelijk

Jean

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Too Many Supplemental Fees - Stay at a Hotel
We arrived at 9:15 PM from Praino with my girlfriend and two of my friends and had a one night booking here to make it to an early Naples flight the next day. When I booked this reservation, I had confirmed for 3 people and the unit booked was a 2 bedroom, 2 bathroom as the 4th in our group was not sure of her departure time. Upon arrival, we were told that since we are now 4 people that we would be charged an extra 25 Euros, however this was not stated or provided as notice anywhere. In fact the room specifically allowed for a maximum of more than 4 (there were 2 cots in a 3rd room). The rooms were clean (despite my finding a bug in my room), but there was also a notice that use of any dishes or dishwashing would be another 25 euro charge so we didn't use the kitchen at all. Don't forget the cleaning charge as well 25-50 euros. So what seems to be a reasonably priced stay turned out to be less so. I'd recommend this place for a family or group of friends, but with the final price for one night, you're better off booking a nice hotel without all the add-ons. The reception lady was helpful in booking a taxi for us to the airport however.
1 nacht verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
très bien situé pour visiter Naples, personnel charmant et efficace. couchage excellent.
6 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buena ubicación, bonita habitación, personal muy amable.
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buena ubicación, buena atención del personal, muy limpio y ordenado
1 nacht verbleven in augustus 2019
Reactie van Staff Hermes Inn Apartments Napoli op 27 aug 2019
Le agradecemos mucho por Su comentario de viaje. Su opiniòn es muy importante para nosotros. Un saludo cordial.

8/10 – Goed

sabah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Posizione ottima, staff super gentile e disponibile
3 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked that it was quiet. Did not like that the AC broke, and the shower had no curtain- causing water to go everywhere in the washroom.
3 nachten verbleven in juli 2019

10/10 – Uitstekend

Francis

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Excellent apartment in convenient location. Can be a little difficult liaising with reception.
2 nachten verbleven in juli 2019

2/10 – Ontzettend slecht

Tai

Negatief: Netheid, personeel en service en comfort kamer
Service is very bad. Expect to be yelled
Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!! Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate. The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.
4 nachten verbleven in juni 2019
Reactie van vito op 28 jun 2019
As you said, and as you can read on other reviewers, Hermes inn apartments Naples is in a great location, our staff is friendly and available for any request. We really don't understand why your opinion is so severe. When checking in the apartment was in order and clean, you probably left your luggage on the bed, maybe you didn't notice and you said the blanket was dirty. In any case, we have promptly changed the blanket. Our housekeeping manager, during his control work, I discovered that by breaking house rules and common sense, you used mattress nets as a coat hanger, you improperly opened a sofa bed and damaged it and moved several things from their own place Clearly, she asked you not to use the items in the room carelessly and without authorization and to pay for the damage caused. The most serious thing about your review is your hateful words about Naples, you should be ashamed and we prefer not to comment on racism. we suggest a more civil behavior when you travel and do not use words like "hate" for dirty sheets or to avoid paying damages.

10/10 – Uitstekend

TAKAYUKI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic!
Very kind people, Good location - close to the historical center, and Renovated rooms (including new air-condition). The difficulty might be arriving at the late time when no one is on duty, so it’s important to communicate with staff beforehand about your arrival time. But, kind staff sent you e-mails for the confirmation, so it would not be a big issue. Even though it would be located in a convenient place, the access from the airport would be not very good (though this can be said for other hotels), so I suggest to use taxi to get there. If you pre-order the taxi to the hotel (round trip from airport to the hotel and from the hotel to the airport), it would be EUR50 according to the website. If you take a taxi by negotiating with the driver in person, it would be a painstaking. As the staff in hotel is very trustable and kind, I strongly recommend to communicate with them about the access in advance. The price would be relatively cheap and the room is very clean, so I strongly recommend to stay here.
2 nachten verbleven in juni 2019
Reactie van The staff of Hermes In Apartments op 1 jul 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards The staff of Hermes In Apartments

8/10 – Goed

Stephanie

Positief: Netheid, personeel en service en comfort kamer
A brief stay in Napoli
Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.
2 nachten verbleven in juni 2019
Reactie van The staff op 1 jul 2019
Dear guest, We thank you for your travel review. Many regards!

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2019

8/10 – Goed

stefan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice experience
Nice apartment in a nice building, friendly staff and helpful! The only downside was the neighborhood, which is very noisy, and the light in one on the bedrooms which had an window on the staircase and couldn't be switched off.
2 nachten verbleven in juni 2019
Reactie van Staff Hermes Inn Apartments Napoli op 23 jun 2019
Dear Stefan, all of us really thank you for your travel review. Our kindest regards.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Upon entry I was approached by a strange man who bantered at me in Italian. I expressed to him, in Italian, that I did not speak the language. This did not dissuade him from continuing paragraph after paragraph in Italian to me - which was uncomfortable, and eventually threatening. This was within the courtyard, he was there every day, and appeared to work for the place. Finally I found the correct door to enter, for customer service, on the second floor. No signs or clear direction. The lady there was very nice and accommodating. The room was clean, but small. Although it required 3 sets of keys, for three doors, to enter. Old-school keys that hardly worked in the locks. After finally finding my unit, it was very comfortable. The surrounding area is very dirty, and felt unsafe at night.
2 nachten verbleven in juni 2019
Reactie van Staff Hermes Inn Apartments Napoli op 20 jun 2019
Dear guest, We thank you for your travel review. Many regards!

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juni 2019
Reactie van Lo staff di Hermes In Apartments op 17 jun 2019
Gentile Ospite, Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

8/10 – Goed

Cristian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good but could be better !
The building was very nice with a good elevator, and big street doors, but only a very small entrance with a big door step. Hard to carry big luggage over it , but the staff was helpful in this aspect. The room was spacious and quiet and also the bathroom. But there was no shower curtain or something separating the bath from the rest and also no drain so a lot of water stayed on the floor like a lake. The staff was helpful and nice . One thing we did not like was that the check out was at 10 30 in the morning and for late check out you had to pay 25 euros.
3 nachten verbleven in juni 2019
Reactie van The staff of Hermes In Apartments op 12 jun 2019
Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2019
Reactie van The staff of Hermes In Apartments op 8 jun 2019
Dear Guest, Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 – Uitstekend

Davide

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome
Very nice hotel in a good location. Room was cleaned. Highly recommend it
2 nachten verbleven in mei 2019
Reactie van The staff of Hermes In Apartments op 7 jun 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

10/10 – Uitstekend

Elisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2019
Reactie van Lo staff di Hermes In Apartments op 9 jun 2019
Gentile Signora , La ringraziamo per il commento sulla Sua esperienza presso la nostra struttura. Speriamo di poterLa accogliere nuovamente. Cordiali Saluti

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Staff, Clean, Modern Unit
Hermes Inn’s wonderful, friendly staff, Simone, greeted us upon arrival at this modern, clean apartment hotel. He helped w/ luggage and was fast & efficient checking us in, making sure we are well informed about policies. Simone was very helpful with navigating the city, arranging for taxi/transport, and exceptionally cheerful and kind. The unit we stayed in was very roomy, exceptionally clean, temperature regulated according to personal choice with efficient split systems in every room, nice windows for letting in light. Safe, gated, convenient to walk to food, waterfront, city, and shops. I enjoyed my one night stay at Hermès Inn. I would stay again, for more days. The best part is if you’re traveling in a group or family, you can escape them. It was wonderful to shut the door on my grouchy travel companions and not hear or see them at all because they have their own wing on the other side of the unit with a private bathroom. My king bed was comfortable & zen. Very grateful for a night of cozy peace and privacy at Hermès. Improvements/feedback: -The city construction taking place outside the master bedroom was rather loud/annoying. -Make a free, later check out time for guests. 10:30 is really bad. Especially since construction noise is a nuisance. -Toilet in the 2nd bathroom needs a seat cover. -Toilet paper holders should be installed near each toilet, currently no holders, no place to put a roll, except on floor or bidet, which is unpleasant.
1 nacht verbleven in mei 2019
Reactie van The staff of Hermes In Apartments op 22 mei 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
2 nachten verbleven in april 2019
Reactie van The staff of Hermes In Apartments op 24 apr 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van The staff of Hermes In Apartments op 24 apr 2019
We are pleased that your experience has been positive and we hope to be able to welcome you again.

10/10 – Uitstekend

Kazakov

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2019
Reactie van Staff di Hermes Inn Apartmets op 14 mrt 2019
Уважаемый гость,   Спасибо за желание поделиться с нами и сообществом положительными впечатлениями о том, что прошлое оставило вас. Сотрудники Hermes Inn Apartments

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2019
Reactie van Lo staff di Hermes In Apartments op 24 jan 2019
Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Situato in un condominio molto elegante nei pressi di piazza Amore. Posizione molto comoda per lo shopping e per raggiungere a piedi i principali punti di interesse della città. Viene offerto il comodo servizio di deposito bagagli nel giorno del check out del quale abbiamo usufruito con piacere. Molto consigliato!
2 nachten verbleven in december 2018
Reactie van Lo staff di Hermes In Apartments op 24 jan 2019
Gentile Signora , La ringraziamo per il commento sulla Sua esperienza presso la nostra struttura. Speriamo di poterLa accogliere nuovamente. Cordiali Saluti

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ottima esperienza, sotto tutti i punti di vista (accoglienza, disponibilità, comodità).
4 nachten verbleven in december 2018
Reactie van Lo staff di Hermes In Apartments op 24 jan 2019
Gentile Ospite, Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.