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Beoordelingen van Eka Hotel Nairobi

4 out of 5
Eka Hotel Nairobi
Along Mombasa Road, Nairobi

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 150 van 282 beoordelingen" "
Gastenscore: 8 - Goed. 91 van 282 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 282 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 282 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 282 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Angeth Acol De

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the location . the Breakfast options were also good.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Robert

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful staff. Nice breakfast.
1 nacht verbleven in april 2024
Reactie van Eka Hotel op 21 apr 2024
Dear Robert, thank you for staying with us and kind feedback. We are glad to hear that you enjoyed your stay and look forward to welcoming you on your return visit to Nairobi.Best regards,Eka Hotel

8/10 – Goed

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brief stay before flying out early the next morning. Eka arranged transfers which was appreciated
1 nacht verbleven in april 2024
Reactie van Eka Hotel op 16 apr 2024
Dear Guest,Thank you for staying with us and taking time to share your feedback with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back in your return visit to Nairobi.Best regards,Eka Hotel

8/10 – Goed

Wangari

2 nachten verbleven in april 2024
Reactie van Eka Hotel op 6 mei 2024
Dear Guest,Thank you for staying with us and kind feedback. We look forward to another opportunity to welcome you back.Best regards,Eka Hotel

8/10 – Goed

Sophia

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Wifi doesn’t work very well.
3 nachten verbleven in april 2024
Reactie van Eka Hotel op 11 apr 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your feedback with us. We have noted your concerns regarding our WiFi and have reported the same with our IT team to look into it further. We hope to see you again in your return visit to Nairobi.Best regards,Eka Hotel Nairobi

8/10 – Goed

Jacob C

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are top notch - very palatial. The pool is nice but it's only open til 6pm. It certainly should stay open later. I had a great massage at the spa for a very reasonable price. The gift shop is really good with unique quality gifts. The bar and restaurant have great selection. The breads at breakfast were stale and I did not like the breakfast selection.
1 nacht verbleven in maart 2024
Reactie van Eka Hotel op 6 apr 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your feedback with us. We are delighted to hear that you had an enjoyable time and look forward to another opportunity to welcoming you back, hopefully soon.Best regards,Eka Hotel

10/10 – Uitstekend

Anna, Mississauga

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property great breakfast
1 nacht verbleven in april 2024
Reactie van Eka Hotel op 6 apr 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your feedback with us. We are delighted to hear that you had an enjoyable time and look forward to another opportunity to welcoming you back, hopefully soon.Best regards,Eka Hotel

10/10 – Uitstekend

Japhet, Tacoma

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Eka Hotel op 16 apr 2024
Dear Guest,Thank you for staying with us and taking time to share your feedback with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back in your return visit to Nairobi.Best regards,Eka Hotel

10/10 – Uitstekend

Twinkle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff! Mara at front desk is extremely helpful.
1 nacht verbleven in maart 2024
Reactie van Eka Hotel op 23 mrt 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 – Uitstekend

Imelda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff, spacious room and good buffet selection.
1 nacht verbleven in maart 2024
Reactie van Eka Hotel op 23 mrt 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 – Uitstekend

Ralph

1 nacht verbleven in februari 2024
Reactie van Eka Hotel op 23 mrt 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 – Uitstekend

Ralph

1 nacht verbleven in februari 2024
Reactie van Eka Hotel op 23 mrt 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 – Uitstekend

Yusuf, Kampala

2 nachten verbleven in februari 2024
Reactie van Eka Hotel op 3 mrt 2024
Dear Valued Guest,Greetings from Eka Hotel and thank you for taking time to share your review. We are glad to have hosted you and look forward to welcoming you back.Best regards,Eka Hotel

10/10 – Uitstekend

Yusuf, Kampala

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a 5 star ⭐️ hotel and highly recommended visitors to visit and book it
1 nacht verbleven in februari 2024
Reactie van Eka Hotel op 21 feb 2024
Dear Valued Guest,Greetings from Eka Hotel. Thank you for choosing to stay with us and taking time to share your review on here. We appreciate the feedback and recommendation to other travelers. We hope to have another opportunity to welcome toy back.Best regards,Eka Hotel

10/10 – Uitstekend

Annie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some staff are not very friendly to Kenyan guests but foreigners, apart from housekeeping who are so polite. I love the standards of the hotel has remained good in terms of maintainance
2 nachten verbleven in februari 2024
Reactie van Eka Hotel op 19 feb 2024
Dear Annie,Greetings from Eka Hotel. Thank you for staying with us and taking time to share your review. We are delighted to hear that overall we met your expectations and look forward to another opportunity to welcome you back.Best regards,Eka Hotel Nairobi

6/10 – Redelijk

Willie

Reisde met een groep, Zakenreiziger, Reisde met partner, Reisde met familie
Negatief: Personeel en service, voorzieningen
When checking in, staff was limited in number and skill. Had a block of rooms reserved for our party with first night paid, yet still we had grp members in the basement rooms which were very dark and dank, away from everyone (not safe)) as doors & windows would not lock. Was told they could move to other rooms, but another group was checked in and given all rooms not on basement floor, though we were returnees from previous year. When ordering from the menu, it took 3-4 hours to get a sandwich/pizza, but buffet offered at a very high price. Lost power while on elevator. Rooms are very hot, the AC is almost non-existent (bring a fan if you dare to try this place). The Boma a little further down is nicer and less expensive.
6 nachten verbleven in februari 2024
Reactie van Eka Hotel op 19 feb 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We have noted that we did not quite meet the high level of standards that we have set for ourselves and as such will take the necessary measures to address the concerns raised. It is our desire to ensure all our guests enjoy a pleasant stay, and feel at home, away from home. We do hope that you will give us another opportunity to welcome you back.Best regards,Eka Hotel

10/10 – Uitstekend

OPEOLUWA, livermore

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are super friendly and helpful
3 nachten verbleven in februari 2024
Reactie van Eka Hotel op 12 feb 2024
Dear Opeoluwa, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

10/10 – Uitstekend

Brad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
Wonderful hotel to stay in. Beaitiful facilities and wonderful staff.
1 nacht verbleven in februari 2024
Reactie van Eka Hotel op 12 feb 2024
Dear Brad, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

8/10 – Goed

Kari

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kolme yötä
Kivat siistit tilavat huoneet, hyvää ruokaa myös lounasta ja illallista buffet. Erinomaista palvelua
3 nachten verbleven in januari 2024
Reactie van Eka Hotel op 12 feb 2024
Dear Kolme, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

10/10 – Uitstekend

Daniel, Arlngton

1 nacht verbleven in januari 2024
Reactie van Eka Hotel op 23 mrt 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Eka Hotel op 22 jan 2024
Dear Valued guest,Thank you for staying with us and taking time to share your review with us. We look forward to another opportunity yo be of service.Best regards,Eka Hotel

10/10 – Uitstekend

Juan

2 nachten verbleven in januari 2024
Reactie van Eka Hotel op 22 jan 2024
Dear Valued guest,Thank you for staying with us and taking time to share your review with us. We look forward to another opportunity yo be of service.Best regards,Eka Hotel

10/10 – Uitstekend

Laurine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'hôtel est tres beau à l'extérieur comme à l'intérieur. Le personnel est tres serviable, à l'écoute, très gentil (mention spéciale pour Charles). Tres propre et spacieux. Petit bemol, dommage qu'il n'y ait pas de pommeau de douche dans la salle de bain. Sinon tout le reste est impeccable
6 nachten verbleven in december 2023
Reactie van Eka Hotel op 3 jan 2024
Dear Laurine, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

8/10 – Goed

Niclas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for airport layovers
Nice, clean hotel hotel close to the AirPort.
1 nacht verbleven in december 2023
Reactie van Eka Hotel op 3 jan 2024
Dear Niclas, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

10/10 – Uitstekend

Thony

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Eka Hotel op 3 jan 2024
Dear Thony, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A little oasis
Good location for access to the expressway, convenient for airport. Very friendly, kind and helpful staff. Well equipped rooms and the hotel itself is set into tranquil gardens.
2 nachten verbleven in november 2023
Reactie van Eka Hotel op 7 dec 2023
Dear Guest,Thank you for staying with us and taking time to share your feedback with us.Best regards,Eka Hotel

10/10 – Uitstekend

Cheryl

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay was wonderful however the concierge broke the wheel of my luggage without telling me. He kept trying to jam my luggage into the trunk of the car and then put it in the front seat after I asked him. I didn’t realize the damage to my luggage until I arrived to the security checkpoint. I have to purchase a new piece of luggage when I arrive in Kisumu.
1 nacht verbleven in november 2023
Reactie van Eka Hotel op 3 jan 2024
Thank you Cheryl for your feedback. We shall be addressing the concerns raised directly. We apologize for the inconvenience caused.

10/10 – Uitstekend

Petra

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, good roomservice.
6 nachten verbleven in november 2023
Reactie van Eka Hotel op 27 nov 2023
Dear Valued Guest,Thank you for the kind feedback which we have shared with our team.Best regards,Eka Hotel

10/10 – Uitstekend

Paul, San Diego

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was an excellent place to spend the night. I would have loved spending longer but Kenyan visas are expensive and not multiple entry.
1 nacht verbleven in november 2023
Reactie van Eka Hotel op 20 nov 2023
Dear Guest,Thank you for staying with us and taking time to share your review on here. We are delighted that your stay was enjoyable, albeit short. We look forward to another opportunity to host you in the future.

10/10 – Uitstekend

Eugene

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
November 2023
The hotel was good in all aspects for my stay and close to airport.
4 nachten verbleven in november 2023
Reactie van Eka Hotel op 13 nov 2023
Dear Guest. Thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcome you back.

8/10 – Goed

Denise

1 nacht verbleven in oktober 2023
Reactie van Eka Hotel op 13 nov 2023
Dear Guest. Thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcome you back.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great arrival stay in Nairobi
Staff helped arrange airport pickup. Very friendly staff. Spectacular breakfast buffet. Dinner grill restaurant had excellent chicken.
2 nachten verbleven in oktober 2023
Reactie van Eka Hotel op 26 okt 2023
Dear Valued Guest,Thank you for staying with us and taking time to share your candid feedback with us. We highly appreciate your feedback and look forward to welcoming you back, hopefully soon.Best Regards,Eka Hotel

10/10 – Uitstekend

Jamie, Edmonds

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Friendly staff. Registration and checkout process slow.
6 nachten verbleven in oktober 2023
Reactie van Eka Hotel op 19 okt 2023
Dear Jamie, many thanks for staying with us and taking time to share your feedback with us. We appreciate your remarks and will address the gaps experienced during check-in and checkout process. We look forward to another opportunity to welcoming you back.

6/10 – Redelijk

Sara

1 nacht verbleven in oktober 2023
Reactie van Eka Hotel op 13 nov 2023
Dear Guest. Thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcome you back.

8/10 – Goed

Ian

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Reasonable rooms but some just look out directly into the restaurant. Helpful reception staff
3 nachten verbleven in oktober 2023
Reactie van Eka Hotel op 13 okt 2023
Dear Valued Guest,Thank you for staying with us and taking time to share your feedback with us. We highly appreciate and look forward to another opportunity to welcoming you back, hopefully soon.Best regards,Eka Hotel Nairobi

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location pre/post safari - near the airport and quick access to the highway which takes you towards the Masai Mara. Rooms spacious and clean Good facilities with pool/gym, and several options for food/drink within the hotel. Also less than 5 minutes walk away to a local mall, for pharmacies, a supermarket, few restaurants etc. Would stay again
1 nacht verbleven in september 2023
Reactie van Eka Hotel op 9 okt 2023
Dear Laura,Greetings from Eka Hotel. We are delighted to hear that overall we met your expectations. Thank you for the kind remarks and we hope to host you again in the near future.Best regards,Eka Hotel

10/10 – Uitstekend

maria isabel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Eka Hotel op 2 okt 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your rating. We appreciate your feedback and value your opinion. We are glad to hear that you had a positive experience during your stay. We hope to have the pleasure of welcoming you back again in the future.Best regards,Eka Hotel

8/10 – Goed

David, Mesa

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Nicer newer property. Good service and comfort for the price except for the unusual heat in the lobby and restaurant area. I think they were having a problem with the power because not even the elevators were always operational. Still, they carried our bags up stairs and did everything they could to help with these conditions
1 nacht verbleven in september 2023
Reactie van Eka Hotel op 22 sep 2023
Dear guest, thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcoming you back. Best regards, Eka Hotel

8/10 – Goed

Milada

1 nacht verbleven in september 2023
Reactie van Eka Hotel op 22 sep 2023
Dear guest, thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcoming you back. Best regards, Eka Hotel

10/10 – Uitstekend

Patsy

1 nacht verbleven in september 2023
Reactie van Eka Hotel op 17 sep 2023
Dear Patsy,Thanks for your kind review. We look forward to welcoming you back, hopefully soon.Best regards,Eka Hotel

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The environment is serene and it feels just like home
3 nachten verbleven in september 2023
Reactie van Eka Hotel op 13 sep 2023
Dear Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and already are looking forward to seeing you again in your return visit.Best regards,Eka Hotel

8/10 – Goed

Padma, MIAMI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay at this hotel. Staff is very courteous. Location is close to the airport. Transportation to and from the airport is very convenient.
1 nacht verbleven in juli 2023
Reactie van Eka Hotel op 24 aug 2023
Dear Padma, greetings from Eka Hotel. Thank you for staying with us and taking time to share with us your feedback. We appreciate your patronage and look forward to another opportunity to welcoming you back.Best regards,Eka Hotel

6/10 – Redelijk

VARKEY

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Found riches in room. A/C didn't work, was repaired and finally had to change room. Didn't even had a clock in the room. Quality doesn't match the price.
2 nachten verbleven in augustus 2023
Reactie van Eka Hotel op 22 aug 2023
Dear Valued Guest,Many thanks for staying with us and taking time to share with us your feedback, which helps us monitor and improve our service offering. We appreciate your concerns and have shared with our team for corrective measures. Best Regards,Eka Hotel

10/10 – Uitstekend

Diane

1 nacht verbleven in augustus 2023
Reactie van Eka Hotel op 11 sep 2023
Dear guest, thank you for kind review. We look forward to welcoming you back again, hopefully soon.

10/10 – Uitstekend

David

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Loved the gift shop , the massage And all the friendly people.
1 nacht verbleven in augustus 2023
Reactie van Eka Hotel op 21 aug 2023
Hello David, thank you for staying with us and taking time to share with us you review. We appreciate your patronage and look forward to another opportunity to welcoming you back.Best regards,Eka Hotel Nairobi

8/10 – Goed

Diana

1 nacht verbleven in augustus 2023
Reactie van Eka Hotel op 11 sep 2023
Dear guest, thank you for kind review. We look forward to welcoming you back again, hopefully soon.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Eka Hotel op 16 aug 2023
Dear Valued Guest,Thank you for the feedback. We appreciate your patronage and look forward to another opportunity to welcoming you back. Best regards, Eka Hotel

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great airport hotel
1 nacht verbleven in augustus 2023
Reactie van Eka Hotel op 14 aug 2023
Dear valued guest, we are delighted to hear that we met your expectations during your stay and look forward to another opportunity to welcome you back. Best regards, Eka Hotel

10/10 – Uitstekend

Do young

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Eka Hotel op 7 aug 2023
Dear Guest,Thank you for staying with us and sharing your review on here. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.Best regards,Eka Hotel

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My nightmare at this hotel
I booked this room for one of my clients for 6 nights on a refundable rate thru Hotels.com and because of some unavoidable circumstances the guest stayed just 1 night then checked out and went back to stay another 3 nights so he asked the hotel if they could refund back the money by prorating the rate but the hotel manager Eunice just refused and said no which i do not think was right I deal with this company world relief and they travel to Nairobi all the time and i promise i will never ever book a room at this hotel.
3 nachten verbleven in juli 2023
Reactie van Eka Hotel op 7 aug 2023
Dear Valued Guest,Many thanks for choosing to stay with us and sharing your review on here. We regret to hear that your experience was not a great one. Unfortunately the terms under which your reservation was made could not allow a refund as indicated by our staff; as there was a non-refundable policy applicable, based on the booking site and couldn't do more since you had already checked in the hotel. We hope that you will give us another opportunity to be of service.Best regards,Eka Hotel