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Beoordelingen van Hampton Inn Muskegon

2.5 out of 5
Hampton Inn Muskegon
1401 E Ellis Rd, Muskegon, MI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 488 van 955 beoordelingen" "
Gastenscore: 8 - Goed. 281 van 955 beoordelingen" "
Gastenscore: 6 - Redelijk. 95 van 955 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 955 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 955 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima
Goed hotel. Wel naast US31, geeft wat nachtelijke overlast met verkeer. Nabij mall en voorzieningen. Vergeet michigan adventure niet voor de kinderen!
Reactie van RobT op 22 nov 2014
Dear Traveler, We are so happy you had an overall pleasant stay with us! Thank you for taking the time to review our hotel. All the Best, Robert Taylor, General Manager

4/10 – Matig

Frank

Reisde met familie
Negatief: Voorzieningen
Property location pk
3 nachten verbleven in mei 2024
Reactie van Heather op 23 mei 2024
Hi Frank, thank you for the review. We appreciate your feedback.

10/10 – Uitstekend

Lawrence T.

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like that it is pet friendly. Staff was very nice.
3 nachten verbleven in mei 2024
Reactie van Heather op 20 mei 2024
Hi Lawrence, thank you for the great review! We are happy to hear you enjoyed your stay.

8/10 – Goed

Desarae

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Heather op 6 mei 2024
Hi Desarae, thank you for your review! We hope you enjoyed your stay, and we appreciate your feedback!

2/10 – Ontzettend slecht

Pratik

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We booked 3 rooms for 3 families (we had 2 kids with us).. but at the time of check-in at , around 8.45 PM, the hotel staff said they got over booked and have only 2 rooms..there was no coordination between Expedia and Hotel on booking confirmation..nither Expedia nor hotel informed us that they are over booked and they did not have enough rooms for us...we had to search another hotel and have to pay higher rates than what we booked through Expedia...even worse the hotel staff said please dont trust third party like Expedia for hotel bookings..request to hotel and Expedia please dont do such thing with anyone for some extra bucks.. the only nice part that the person at help desk of Hampton Inn proactively enquired in near by hotels and gave us some options.. i see $1 got blocked from my card saved in Expedia not sure what will happne now..will they charge me for the mess they did ??
Reactie van Heather op 6 mei 2024
Hi Pratik, thank you for your review. We are so sorry to hear about the confusion, and lack of communication prior to your arrival. This is definitely not our norm, nor up to our standards. We appreciate you providing feedback on this process.

4/10 – Matig

John

Negatief: Netheid, voorzieningen
I checked in, was given a room tnat hadn't been cleaned. They figured it out quickly and gave me another, nicer one. The Monday breakfast wasn't up to Hampton standards. My room wasn't cleaned Monday night, even after i reminded the staff member. I had to ask for towels. Tuesday breakfast once again wasn't Hampton standards, the eggs tasted fake and the potatoes were not good at all. I ended up having Frosted Flakes. The staff was very nice, the service was poor.
2 nachten verbleven in april 2024
Reactie van Heather op 26 apr 2024
Hi John, thank you for your review. We are so sorry that your stay was not up to our normal Hilton standards, but we are happy to hear our staff was able to assist. Thank you for providing feedback, and letting us know about your stay.

6/10 – Redelijk

Adam

Positief: Personeel en service
The pillows are only half size of a normal king size pillow in all rooms, which makes no sense. Hallways smelled like chemicals.
1 nacht verbleven in maart 2024
Reactie van Heather op 2 apr 2024
Hi Adam, thank you for your review. We appreciate your feedback!

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Heather op 22 mrt 2024
Hi Samuel, thank you for the glowing review! We appreciate your feedback.

8/10 – Goed

Sarah

2 nachten verbleven in februari 2024
Reactie van Heather op 22 mrt 2024
Hi Sarah, thank you for your review! We appreciate your feedback.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Heather op 12 feb 2024
Thank you for your review. We appreciate your feedback.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Couldnt use the vending machine because it was a cashless hotel and i only had $50 on me. The pool was closed. They said it was supposed to be on the website but it wasnt. We came up to take our neices swimming and they were heartbroken. Staff never seemed friendly when we stay. I may have to start looking for a different hotel to stay on our trips to Muskegon now.
1 nacht verbleven in januari 2024
Reactie van Heather op 1 feb 2024
Hello and thank you for your review. We are sorry to hear about the inconveniences you faced during your stay. These are not up to our normal standards. We appreciate you providing us feedback.

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Heather op 22 jan 2024
Hi John, thank you for your wonderful review. We appreciate your feedback, and are glad you enjoyed your stay!

10/10 – Uitstekend

Cheryl

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Heather op 22 jan 2024
Hi Cheryl, thank you for your glowing review. We appreciate your feedback, and are glad you enjoyed your stay!

10/10 – Uitstekend

Kelly R

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk clerks were truly kind and friendly. It's actually rare in the hotel world to have people who are that welcoming.
1 nacht verbleven in januari 2024
Reactie van Heather op 19 jan 2024
Hi Kelly, thank you for you review! We are happy to hear you enjoyed your stay. We pride ourselves on great hospitality, and thank you for recognizing our staff!

10/10 – Uitstekend

Frank

Zakenreiziger
Very clean and the staff was terrific. Lots of restaurants around.
1 nacht verbleven in januari 2024
Reactie van Heather op 18 jan 2024
Hi Frank, thank you for the wonderful review! We are happy to hear you enjoyed your stay, and hope to welcome you back soon!

6/10 – Redelijk

Henry

3 nachten verbleven in januari 2024
Reactie van Heather op 18 jan 2024
Hi Henry, thank you for your review! We appreciate your feedback.

8/10 – Goed

christine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and helpful. The room was pretty clean minus the fake nail found under the alarm clock. Everything at the breakfast was good minus the omlets, they didn’t taste very good. You should update the tvs to have Netflix or something on them and you definitely need a charger port next to the bed.
1 nacht verbleven in januari 2024
Reactie van Heather op 11 jan 2024
Hi Christine, thank you for your review. I apologize for any inconveniences you may have faced during your stay, and we appreciate your feedback!

2/10 – Ontzettend slecht

Mary

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I canceled my 2nd night and the front desk said canceling just needed to be done before 11am. I booked at the Delta Marriott thru you expedia, so i would like credit back for Hampton Inn. I got drowned by 2 shower heads aimed into the bathroom. I am not handicapped, it was just what was available. Doors were slamming up until 2 am and i am staying here because i csme for a funeral. Please reply
2 nachten verbleven in januari 2024
Reactie van Heather op 11 jan 2024
Hi Mary, thank you for sharing. I am sorry to hear the stay did not meet expectations, and appreciate you letting us know your concerns. I have requested a refund for your stay. Please feel free to reach out to the hotel manager for further information.

8/10 – Goed

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Heather op 11 jan 2024
Hi Ryan, thank you for your review. We appreciate your feedback!

10/10 – Uitstekend

Clarence

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Heather op 11 jan 2024
Hi Clarence, thank you for the great review. We appreciate your feedback!

10/10 – Uitstekend

Anieca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was the breakfast for me
1 nacht verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Anieca, thank you for the amazing review. We are happy to hear you enjoyed breakfast, and hope to welcome you back again soon!

8/10 – Goed

Noelle, Canton

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The stay was great but very disappointed in the holiday, take and go breakfast that consisted of an apple and a bottle of water. I appreciate that you give your breakfast staff the day off, but you could provide better food options in the bags.
1 nacht verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Noelle, thank you for your review! I'm sorry the to-go breakfast did not meet your standards. We appreciate your feedback!

8/10 – Goed

kenneth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Kenneth, thank you for your review. We appreciate your feedback!

10/10 – Uitstekend

Scott

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We only stayed one day but everything was great!
1 nacht verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Scott, thank you for the great review! We hope to welcome you back soon!

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic Staff
The hotel gad a fantastic staff. They were very helpful and attentive
1 nacht verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Scott, thank you for the glowing review! We are happy to hear you enjoyed your stay!

4/10 – Matig

Arlene

Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet, comfortable beds and pillows, pet friendly, kind and caring staff, clean bathrooms and living space. Had a little bug problem in my room. Was moved right away when the problem was identified.
2 nachten verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Arlene, thank you for you review. I'm sorry to hear about the issue you faced during your stay, and am glad our staff was able to assist. Thank you for your feedback!

8/10 – Goed

Lawrence

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Lawrence, thank you for your review. We appreciate your feedback!

10/10 – Uitstekend

Anieca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff and fye breakfast!
1 nacht verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Anieca, thank you for your review. We appreciate your feedback!

10/10 – Uitstekend

Mario

2 nachten verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Mario, thank you for the great review! We appreciate your feedback.

10/10 – Uitstekend

Victor and Linda

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Heather op 11 jan 2024
Hi Victor and Linda, thank you for the great review. We're happy to hear you enjoyed your stay.

8/10 – Goed

Paul

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Found it odd that we were asked to leave the dining area after hours. We were just done with work and feeding 5 staff members. Trying to be quiet once there were 2 of us left, but we were just hanging out. Go to the Tru hotel, hangout all you want, come here, not so much...
1 nacht verbleven in december 2023
Reactie van Heather op 14 dec 2023
Hi Paul, thank you for your review. We are sorry to hear about the inconvenience you faced during your stay, and have addressed this with the staff. We appreciate you taking the time to provide us feedback!

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was great! Very clean and updated.
1 nacht verbleven in december 2023
Reactie van Heather op 14 dec 2023
Hi Linda, thank you for the great review! We appreciate you taking the time to provide us feedback, and are happy to hear you enjoyed your stay!

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly helpful staff.
1 nacht verbleven in november 2023
Reactie van Heather op 14 dec 2023
Hi Peter, thank you for your review! We appreciate you taking the time to provide feedback, and give our staff a shoutout!

4/10 – Matig

Aaron

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There were 5 towels put out at the pool. Hot tub was broken. Remote to the TV was broken in the room.
1 nacht verbleven in november 2023
Reactie van Heather op 14 dec 2023
Hi Aaron, thank you for your review. We are sorry for the inconveniences you faced during your stay, and appreciate your feedback.

10/10 – Uitstekend

Stephanie

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had the best holiday stay. This team was so kind and demonstrated hospitality with every interaction. The cozy decorated lobby was so warm when we arrived. We were here over a holiday and they all were welcoming to all of us spending these days with them. Pet friendly is a major plus and the pool was a welcome retreat from the cold for all. Thank you for a wonderful stay!!
3 nachten verbleven in november 2023
Reactie van Heather op 14 dec 2023
Hi Stephanie, thank you for the stunning review. We are so happy we had the opportunity to host you during the holiday. We love hearing you enjoyed the property, staff, and amenities. Hope to welcome you back again soon!

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well kept
1 nacht verbleven in november 2023
Reactie van Heather op 14 dec 2023
Hi Michael, thank you for the great review! We appreciate you taking the time to provide us feedback, and are happy to hear you enjoyed your stay!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable
Receptionist was friendly and polite. Our room was comfy. Shower was ok. Breakfast was delicious...plenty of hot and cold items. Hotel was neat and updated. Workers were friendly. Only downfall--we had 40mph winds outside, and the room window whistled all nite ( didn't feel a draft, so window must be out of place). Highly recommend.
1 nacht verbleven in november 2023
Reactie van Heather op 14 dec 2023
Hello, thank you for your review! We appreciate you taking the time to provide us feedback, and are happy to hear you enjoyed your stay.

4/10 – Matig

Tammy

1 nacht verbleven in november 2023
Reactie van Heather op 14 dec 2023
Hi Tammy, thank you for your review!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
enjoyed our stay
1 nacht verbleven in november 2023
Reactie van Heather op 14 dec 2023
Hi David, thank you for the great review! We are happy to hear you enjoyed your stay, and we appreciate you taking the time to provide us feedback.

2/10 – Ontzettend slecht

Kiara

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Arrived to the hotel and the power was out, they offered me a room at a different hotel but I had to pay for it and now they won’t approve a refund for the original room I booked.
1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 7 nov 2023
Hi Kiara,We apologize that you were charged for this reservation. As our systems were down due to the power outage, we were unable to process the refund right away. The refund is on its way to the card you used to reserve. Again, we apologize for the delay. Thank you

8/10 – Goed

Kasey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van h op 7 nov 2023
Thank you for your review, Kasey!

10/10 – Uitstekend

Sharon

1 nacht verbleven in oktober 2023
Reactie van Heather op 14 dec 2023
Hi Sharon, thank you for the great review! We appreciate you taking the time to provide us feedback, and are happy to hear you enjoyed your stay!

10/10 – Uitstekend

Brandy

2 nachten verbleven in oktober 2023
Reactie van Hotel Management op 7 nov 2023
Thank you for your great review, Brandy!

10/10 – Uitstekend

Elaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with an awesome free breakfast. Staff was very kind and hospitable. Pool looked wonderful but we did not have enough time to fit it is. Nice place, beautiful room.
3 nachten verbleven in oktober 2023
Reactie van Heather op 26 okt 2023
Hi Elaine, thank you for your review. We appreciate you giving our staff a shout out, and providing us with feedback. We hope to welcome you back soon!

4/10 – Matig

TC

1 nacht verbleven in oktober 2023
Reactie van Heather op 26 okt 2023
Thank you for your review!

10/10 – Uitstekend

Jeff

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay.
Room was clean and staff was friendly. Breakfast was warm & good.
1 nacht verbleven in oktober 2023
Reactie van Heather op 26 okt 2023
Hi Jeff! We are so happy to hear you enjoyed your stay! Thank you for taking the time to provide us feedback.

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lounge chairs were very dirty & needed to be cleaned
1 nacht verbleven in oktober 2023
Reactie van Heather op 26 okt 2023
Hi Linda, thank you for your review. We are happy to hear you enjoyed your stay, and we appreciate you providing us feedback on our lounge chairs!

6/10 – Redelijk

Tammy

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Definitely could use a update and softer beds. Didn’t sleep well
1 nacht verbleven in oktober 2023
Reactie van Heather op 14 dec 2023
Hi Tammy, thank you for your review. We appreciate your feedback on the property, and are sorry for any inconveniences you may have faced.

10/10 – Uitstekend

Patti

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
FRIENDLY, CLEAN AND COMFORTABLE...
Front desk was very friendly, even though they were short staffed and you could see she was a little stressed. She got us checked in and to our room promptly. Room was very nice, clean, comfortable. We were only there one night but will be in the area next summer and will definitely book a room for our next stay.
1 nacht verbleven in oktober 2023
Reactie van Heather op 13 okt 2023
Hi Patty, thank you for your review! We appreciate you taking the time to provide us feedback, and we are so happy to hear you enjoyed your stay!

10/10 – Uitstekend

Devon

1 nacht verbleven in oktober 2023
Reactie van Hotel Management op 7 nov 2023
Thank you for your great review, Devon!