Hôtel près de Moti Baug (Surat)

« The property itself is good and well-maintained, but the service quality is quite poor. I had left my room keys at the reception in the morning for cleaning; however, when I returned at night, the room had still not been cleaned. I then had to wait nearly half an hour in the evening for housekeeping to attend to it. Even after calling the reception for room service, it took around 20–25 minutes for anyone to respond. Overall, while the property has potential, the service needs significant...

« Do not stay here. The hotel smells bad and is very dirty. My room had piss left on the toilet and a used condom under the bed. When I complained and asked the staff to clean it they refused and continued playing PUBG on their phones. I left after 1 night dispiting having paid for 3 nights. Could not get my money refunded for the rest of the nights despite the terrible conditions of the room. Very unprofessional place. »

« Merveilleux séjour de quelques jours à Surat. Lorsque nous avons réservé via hôtels.com nous avons accidentellement indiqué 1 adulte. Lors de notre check out l’hôtel nous a facturé 1500 rupess +Tx de plus par nuit car nous étions 2. Arnaque totale! Un point très négatif qui gâche l’ensemble de l’expérience. C’est malheureux »

« Incredible Management and Staff. Ultra clean and very comfortable rooms. Staff provides 5 Star Service. I will come back again real soon. »

« Clean rooms & helpful staff »

« Clean »

« Spotless room, wonderful staff, right next to the bus station so transport options were great, perfectly safe area, lovely breakfast »

« Service was very good. People were soft spoken. Rooms were very clean and exactly as in pictures. »

« Very well staffed and serviced. Premium care. Laundry is prompt. Very well priced. Excellent customer service. »

« Shreya , Sangita and front desk manager Mr Pankaj full full all the need full and the behaviour of them is excellent »

« Really great place. Didn't try the food, left early in the morning. Would recommend. »

« 1) impossible de profiter de la piscine qui est le repaire des pigeons, d'ou l'insalubrite et la salete de l'eau 2) nous etions 3 et attendions une grande chambre avec un lit supplementaire : on nous a donne une chambre de 2 lits ou le 3e lit ne rentrait pas !!! apres 2h de pourparlers on nous a donne une chambre plus grande avec le 3e lit, mais comme nous etions au9e etage sous la terrasse il y avait du bruit jusqu'a1h du matin (rangement des tables du restau en plein air) »

« Clean Comfortable & Convenient We were in Surat on business and this was the most ideal location. Just 3 mins walk from train station. There is an excellent restaurant right next door as part of hotel and you can order food in the comfort of your room too. Staff is very helpful and polite. Our stay was most comfortable and we will certainly stay here again. »