2/10 – Ontzettend slecht
Sasan
25 jan 2019
Negatief: Netheid, personeel en service en comfort kamer
Think twice before you choose this hotel
We stayed in Room 4 of this hotel from 2 to 8 January 2019. We had a very unplesant stay in this hotel, due to the dismissive and biased behaviour of the hotel manager Roza Duran. In addition to her unacceptable behaviour according to Western standards, she refused also to provide services for which I had paid, namely taking care of a decent breakfast and cleaning and replacing the bed linen and towels in the room during the 6 days we stayed in her hotel.
It is really not easy to find the hotel. My Russian girlfriend calls a few times to the hotel manager but it was not very helpful. I was lucky to be with my Russian girlfriend because she could ask some people on the street who showed us the way to the hotel.
By registering on Hotel.com I did ask the hotel to send me a descriptive map to find the Hotel but she did never not reply to my request. When we arrived it was an very unpleasant moment of being confronted with a the hotel manager(Roza Doran [дюран]). She was already irritated of being called to find the address! The tone had been set at the first moment of the meeting with her.
The room is very noisy, because it is situated next to a room where washing machines, water heaters and pumps are regularly at work. There are missing many things on this room. such as, night box, second chair, spoon or sugar lumps, bottle opener ...
Breakfast: Black toasted bread, with a small bowl of butter, jam, Oatmeal porridge which was already cold and old to eat . See pictures
Sasan
6 nachten verbleven in januari 2019