2/10 Horrible
Melinda
Voyage en famille, Voyage d’affaires
1 sept. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed three nights recently. During my stay, I had several concerns and notes were made by three desk attendants.My first concern was the bedding. My son and I arrived very late and were exhausted, so I made a space to sleep that didn’t look as dirty. (His bed was fine.) I reported that at the front desk—along with the facts I disposed of a dead bug carcass and that the television didn’t work. I was told things would be handled by the time I returned. They were not.When I got back to the hotel about 10 p.m., I got to the room to find that clean towels had been left on the desk, but nothing else had been done. The front desk person came to my room and was shocked. She got the television working, and I told her I would sleep in the bed my son had been in the night before as he was staying elsewhere. She made another note about the room.The next morning, I reported that while the tv had come on and channels could be selected, the volume and power buttons didn’t work. Those matters were added to the list.That night when I returned close to 11, I found the room in the exact same shape I had left it. Again, the front desk staff came down to confirm this. She loaned me a remote from the front desk and apologized profusely for the issues of my stay and said she was going to leave a note hoping to get me a refund of some sort.The next morning, I was told because I had booked at a discounted online rate, I would have to contact management. I did and received no reply.
Melinda
Séjour de 3 nuits en août 2025
