We have stayed at Candlewood Suites on several occasions. We have always been very satisfied with our stay. This stay was the most disappointing stay we’ve ever had at Candlewood Suites. I understand that with COVID, changes to procedures have been made, as I have been informed about the ice maker in the refrigerator (ice can not be made ahead of time). It’s extremely frustrating to come in late, after a long day on the road, and not have any ice to make a cold drink. There should at least be an ice machine on location to accommodate guests, at least until COVID is over. After the ice incident, I tried to watch TV, the remote would not change the channel or adjust the sound. I had to go back to the front desk again, to get new batteries.
I made reservations for 3 adults, I was charged extra for the 3rd adult, which is fine. However, there were only two sets of towels. So now a third trip was needed to the front desk for additional towels To add insult to injury, when it came time to take a shower, there was NO SHOWER curtain! At this point, I’m done with Candlewood Suites, at least until the ice situation is resolved. I know the IHG owns both Candlewood Suites and Holiday Inn Express. The day before, we stayed at a Holiday Inn Express in Oro Valley, Az....it was absolutely awesome..both comfort and customer service. The only positive comment about this hotel, the room was clean and the beds comfortable...