Dear Erasmus,Thank you very much for your visit and the amazing review!We hope to welcoming you very soon in the near future,Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Guest,We are extremely pleased to learn the experience spent at Una Hotel Century met your taste and standards.The entire staff joins me in thanking you sincerely for sharing your such generous comments and words of appreciation!Hoping to welcome you again for another memorable stay, I send you my warmest regards.Elena ComissoHotel ManagerUNA HOTEL CENTURY

Gentile Gaia Angela, La ringraziamo della visita e del tempo dedicato alla recensione: i riscontri dei nostri Ospiti ci aiutano ad intervenire e migliorare laddove necessario. Le recensioni vengono attentamente analizzate e sono utili ad evitare il ripetersi di eventuali inconvenienti occorsi. Ci dispiace apprendere che non siamo riusciti ad incontrare completamente le Vostre aspettative in ambiti per noi molto rilevanti. In seguito alla sua segnalazione, abbiamo effettuato le dovute verifiche e la informiamo di aver assegnato una camera in upgrade: la prenotazione era per una camera classic e le è stata assegnata una camera Superior. Ci auguriamo di poterLa accogliere ancora in un prossimo futuro per provare a dimostrarLe il livello del nostro servizio. Elena Comisso Direttore Unahotels Hotel Century Milano

Dear Paul Francis, thank you for your recent visit and for your review. We are sorry we haven’t been able to satisfy your expectations during your stay in our hotel: please be so kind to accept our apologies. We thank you for your feedback that encourage us to offer a better service. We will do our best to check and improve ourselves! We hope you will have soon a new chance for visiting us or any other property of the Gruppouna worlds, and guarantee you a more comfortable stay. Arrivederci ! Elena Comisso Hotel Manager Unahotels Hotel Century Milano

Dear mr. Jeffrey, thank you for you nice review. It is important for us to receive the feedbacks from our guests Unahotels Century Milano Elena Comisso Manager

Dear Dirk, Thank you for the time you dedicated to write this review. Hope to have you again as our guest

Dear Expedia user, We thank you for choosing our Hotel Century Milano for your visit in Milan and for the time spent writing on-line review. We are very happy you appreciated our services and the kindness of our staff: thank you very much for these positive notes. We treasured about your mention regarding our housekeeping and maintenance departments. Thanks to your information we took actions on these points. Hoping to welcome you again soon at our Unahotels Century Milano, Best regards. Arrivederci! Unahotels Hotel Century Milano Direzione & Staff

Dear Guest, Thank you for sharing your positive experience in our hotel, we are happy to have met your expectations! We hope to return soon to visit us, Best regards, The Management

Dear Stephanie,thank you very much for your great review!We are glad you appreciated the comfort of our sleeping rooms, the quality and variety of our buffet breakfast and our strategic location!Hope to see you again during your next time in Milan!Warm regardsMassimo PolichettiHotel ManagerUNAHOTELS Century Milano

Dear James,I was delighted to read about how much you enjoyed your experience at our hotel. Many thanks for acknowledging our great locationWe hope to welcoming you very soon in the near futureBest regardsMassimo PolichettiHotel ManagerUNAHOTELS CENTURY

Dear Ma de Lourdes Catalina Arevalo,thank you for your great review!We are glad to know that you have appreciated our hotel and its strategic location close to many business and leisure venues and that you have been delighted by our gorgeous buffet breakfast!Hope to see you again in Milan!Warm regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Winnie,We are happy that you loved your time with us here in Milan and we’re proud to understand that we have been able to satisfy your expectations and to have the opportunity to make your stay a memorable one.We will glad, and will be a pleasure, to give you a warmest welcome backMassimo PolichettiHotel ManagerUNAHOTELS CENTURY

Dear Andrea,We are extremely pleased to learn the experience spent at Una Hotel Century met your taste and standards.The entire staff joins me in thanking you sincerely for sharing your such generous comments and words of appreciation!Hoping to welcome you again for another memorable stay, I send you my warmest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Troy,thank you for your great review!We are glad you had a fully satisfying experience at UNAHOTELS Century Milano!We appreciate in particular your positive feedback about our staff: we work everyday with passion in order to offer a pleasant stay to our guests and your words are a real gratification for us!Looking forward to welcoming You once again during your next visit to Milan,Warm regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Umesh,thank you for your review.We are glad on one side to know that your overall impression of our hotel is positive, on the other side we are sorry that your stay did not completely meet your expectations. Thank you for having focused what you think we should improve: our guests feedback is really important for us.Warm regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Zhufang,thank you your having well rated our hotel!See you next time and warm regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Gentile Silvia,La ringraziamo per l'ottima valutazione assegnataci.A presto e cordiali salutiMassimo PolichettiHotel ManagerUNAHOTELS Century Milano

Dear Neil,Thank you for taking the time to leave a review about your recent stay with us. We appreciate your feedback and are glad to hear that you found the room to be amazing and that you could appreciate the beautiful view of Milano on top floor!We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Hubert,I was delighted to read about how much you enjoyed your experience at our hotel. Many thanks for acknowledging our great location and how our Rooms are comfortable.Arrivederci!Elena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Vivian,Thank you for acknowledging our great location. We hope to welcome you back soon to create another memorable experience for you!Best regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Winnie,Thank you for your amazing feedback.Our staff always strives to provide exceptional hospitality and we are thrilled to hear that their remarkable kindness and friendliness stood out to you. We are sorry to read that you did not found restaurant up to your expectations, and we will use your feedback in order to improve furthermore our service.We look forward to having you with us again in the near future.Best regardsElena ComissoHotel managerUNAHOTELS CENTURY

Dear Susan,It is lovely to know that you found our rooms to be incredibly comfortable and quiet. We are also thrilled that the breakfast options met your expectations and provided a satisfying start to your day!We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Bernadette,thank you for your feedback!We hope to having you with us very soon in the futureBest regardsElena ComissoHotel Manager

Dear Yumiko,Thank you for your wonderful feedback!We are so proud that your stay with us was so comfortable and that our colleagues has been so nice with you, our intention is to make every guest welcome!We hope to having you with us in the near futureWarmest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Catherine,thank you for the good rating!See you next time and best regardsMassimo PolichettiHotel ManagerUNAHOTELS Century Milano

Dear Tan.I would like to thank you for leaving a review after your stay with us.We are glad that overall you enjoyed your experience warmest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Nanci,Thank you for your 5* positive review. We are pleased to hear you had a Great Stay with usWe hope to welcoming you very soon in the near futureBest regardsMassimo PolichettiHotel ManagerUNAHOTELS CENTURY

Dear Amir,Thank you for your great feedbackOur hotel is actually located a few steps from the Central Station, inside a condominium complex which, if at first glance it may seem hidden, on the other hand represents our strong point as it allows our guests a peaceful rest away from from the noise of traffic and public transport.We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Julie,thank you for your review.We are glad to know you enjoyed the comfort of our rooms, the nice atmosphere in the hotel and our strategic location.Hope to see you again soon!Kind regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Anna,thank you for your great review!It is very rewarding for us that you have chosen UNAHOTELS Century for your second time in Milan: this means that the first time we met your expectations and you decided to renew your trust in us! Our staff works everyday with this purpose, thank you!Looking forward to welcoming you once again soon,Kind regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Martha,thank you for having appreciated the comfort and cleanliness of our spacious rooms!See you soon and kind regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Sreya,We are delighted to learn about your excellent experience at our hotel. Your kind words about our reception staff and our Breakfast service are heartwarming. Our team always strives to deliver the best service to every guest and it's wonderful to know that their efforts were appreciated.as well we offer fresh products each morning with intercontinental options.Once again, we appreciate your positive feedback and look forward to welcoming you back at our hotel in the near future.Best Regards,Elena ComissoHotel ManagerUNAHOTELS CENTURY

Dear Shelley,We are delighted to hear your positive feedback. It is wonderful to know that our strategic location contributed to your enjoyable stay. We look forward to welcoming you back for another great experience soon.Warmest regardsElena ComissoHotel ManagerUNAHOTELS CENTURY

Gentilissimo Paolo,La ringraziamo per l'ottimo punteggio assegnatoci e La aspettiamo nuovamente presso UNAHOTELS Century in occasione del Suo prossimo soggiorno a MilanoA presto e cordiali saluti

Dear Wanda,Thank you so much for your lovely review. I'm so pleased you liked our hotel so much and that Breakfast was suitable for you.I'm grateful for your feedback and hope we'll see you again soon.Kind regards,Elena ComissoHotel ManagerUNA HOTELS CENTURY

Dear Kim,thank you for the excellent scored you gave us!Looking forward to welcoming You once again during your next stay in Milan,Kind regardsElena ComissoHotel ManagerUNAHOTELS Century Milano

Dear Gisela,It is a pleasure to know that you enjoyed you stay with us in the heart of Milan.We hope to welcoming you very soon in the near future,Warmest regardsElena ComissoHotel ManagerUNA HOTELS CENTURY

Dear Jose,Thank you for your amazing feedback,We are glad that you have been able to take advantage from our super location and to benefit from our services and hope to have the chance to welcome you again.Warmest regardsElena ComissoHotel ManagerUNA HOTELS CENTURY

Dear Paolo,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your comments regarding your experience and the spacious and comfortable rooms, as well as the proximity to Central station. Our location is indeed very convenient with great transport links towards Milano.We look forwards to having you with us very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Gentile Anna,Ci dispiace molto leggere la sua valutazione con un punteggio che penalizza il nostro servizio.Il nostro compito quotidiano è offrire ospitalità nel rispetto delle normative vigenti a tutela della nostra attività e di quella dei nostri ospiti.L’art. 109 del TULPS stabilisce che i gestori di esercizi alberghieri possono dare alloggio esclusivamente a persone munite della carta d’identità o di altro documento idoneo ad attestarne l’identità, purtroppo il codice fiscale non rientra tra questi.Al fine di evitare qualsiasi inconveniente, le nostre prenotazioni, siano esse da portale o dirette, sono seguite dalla comunicazione inerente l’obbligo di presentarsi al check in muniti di documento di riconoscimento. È un obbligo per noi rispettare le normative vigenti, ed in caso contrario siamo sanzionabili.La normativa inoltre prevede, anche a tutela degli stessi minori, che siano gli stessi genitori a procedere con l’autocertificazione presso la Questura di riferimento.Ci dispiace molto che questa situazione sia stata interpretata come un’assenza di empatia: lavoriamo ogni giorno per la soddisfazione dei nostri Ospiti e ne siamo molto fieri.Speriamo che i punti di insoddisfazione siano stati chiariti e che presto potremo accoglierla nuovamente presso l'UNAHOTELS Century Milano. Grazie e cordiali saluti,Elena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Wing Yi,Thanks very much for your review. We hope that you enjoyed the beautiful view from your room and you appreciated the upgrade for your husband birthday and the late check-out until 1pm.I am sorry I understand that we might have been more proactive with the Staff attitude, which is one of our key strengths and really hope to welcome you again to show you the real value of our service.Warmest regards,Elena ComissoHotel ManagerUNA HOTEL CENTURY

Gentile Reginaldo,Grazie per l'ottimo punteggio assegnatoci!Ci auguriamo di poterla accogliere presto nuovamente,Elena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Zi-Chen,We are happy that you had a pleasant experience with us. We work hard every day to offer a high quality service and hope to welcome you back.Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Kwan,Thank you for leaving your amazing feedback and we're happy you enjoyed your stay with us and that you was able to use our storage to keep the luggage.We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Cornelia,Thank you for for your feedback.We hope to welcoming you very soonBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Katsuyuki,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments regarding our convenient location! It's great to hear that you had an enjoyable experience We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about our Staff!We hope to welcoming you very soon,Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear George,Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. Our staff always strives to provide exceptional hospitality and we are thrilled to hear that their remarkable kindness and friendliness stood out to you. We are glad we could exceeded your expectations. We look forward to having you with us again in the near future.Warmest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear Junqiao,Thank you for your positive feedback!We hope to welcoming you very soon in the near futureBest regardsElena ComissoHotel ManagerUNA HOTEL CENTURY

Dear KyungSuk,It is lovely to know that you found our location to be great. We are thrilled that the breakfast options met your expectations and provided a satisfying start to your day!Best regardsElena ComissoHotel ManagerUNA HOTEL CENTURY