Een buitenzwembad

Beoordelingen van Bentley Hotel South Beach

4 out of 5
Bentley Hotel South Beach
510 Ocean Dr, Miami Beach, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 615 van 1057 beoordelingen" "
Gastenscore: 8 - Goed. 205 van 1057 beoordelingen" "
Gastenscore: 6 - Redelijk. 98 van 1057 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1057 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 89 van 1057 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Peter

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay
3 nachten verbleven in mei 2024
Reactie van Ashleyth chavez op 28 mei 2024
Dear Peter , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

4/10 – Matig

Bruno

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
I rented a Oceanview room however I was given a streetview, when I called the hotel I was told there were umbrellas and beach chairs but they only provided chairs, hotel is under construction. Need a credit on my room not been oceanview
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kwame

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
3 nachten verbleven in mei 2024
Reactie van Ashleyth chavez op 28 mei 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking . We are overjoyed to know that you had a great experience with our team and our amenities. It's feedback like yours that motivates our team to continue providing outstanding service and ensuring our guests have memorable stays. We're thrilled that we were able to contribute positively to your time in Miami Beach. Looking forward to welcoming you back soon for another wonderful experience.

8/10 – Goed

Kayle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff amazing, very convenient location
1 nacht verbleven in mei 2024
Reactie van Ashleyth chavez op 27 mei 2024
Thank you very much for awarding Bentley Hotel South Beach with a top rating of 5 out of 5. We are thrilled to know that your stay with us was exceptional and met your expectations. While your review is concise, We are eager to know that you were delighted with how close and convenient location of the hotel . We hope it was the best stay that we will see again soon ! Warm Regards ,

4/10 – Matig

Michael B.

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was under MAJOR renovation. They did not mention the renovation in rheir ad on Expedia. The noise , wall and floor shaking were so bad that I needed to leave the property for two days of my 7 day prepaid stay.
7 nachten verbleven in mei 2024

8/10 – Goed

Brandi

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and comfortable and very nice staff.
4 nachten verbleven in mei 2024
Reactie van Ashleyth chavez op 27 mei 2024
We're delighted to hear that you appreciated our prime location and the hospitality of our staff, as well as the comfort of your room. We strive to provide each guest with a seamless and enjoyable stay, and your comments will assist us in making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you for choosing The Bentley.

10/10 – Uitstekend

Marquete

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The facility was very understanding and helpful to all our needs
3 nachten verbleven in mei 2024
Reactie van Ashleyth chavez op 27 mei 2024
Thank you for sharing such a glowing review of your stay at Bentley Hotel South Beach, and for awarding us a perfect 5 out of 5 rating. We are overjoyed to know that you had a great experience with our team and our amenities. It's feedback like yours that motivates our team to continue providing outstanding service and ensuring our guests have memorable stays. We're thrilled that we were able to contribute positively to your time in Miami Beach. Looking forward to welcoming you back soon for another wonderful experience.

10/10 – Uitstekend

Syretha

Reisde met familie
Staff was great! Made our birthday weekend everything! We will definitely be back….
4 nachten verbleven in mei 2024
Reactie van Ashleyth chavez op 27 mei 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by our Front Desk. Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards,

2/10 – Ontzettend slecht

Nino

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely not what we expected, very outdated the pool close at 6 PM. We had no hot water. They put a $300 hold on your credit card as well as charge you $58 to park your car. For the money we paid it’s definitely not worth it.
1 nacht verbleven in mei 2024
Reactie van Ashleyth chavez op 25 mei 2024
We're genuinely appreciative of your recent stay and for taking the time to share your feedback. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guest .

6/10 – Redelijk

Mathew

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2024
Reactie van Alejandro op 24 mei 2024
We're genuinely appreciative of your recent stay and for taking the time to share your feedback. While we're thrilled to hear that you enjoyed certain aspects of your experience, we're disappointed that we didn't fully meet your expectations. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guests.

10/10 – Uitstekend

Pam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Ashleyth Chavez op 24 mei 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Uitstekend

Temeka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ocean view , spacious room ,short walk to the beach ,dining all within reach.Free bike rental ,and the doorman to greet me entering and exiting the property. I really didn't need to rent a car. from the airpot. I would definitely like to stay there again.
3 nachten verbleven in mei 2024
Reactie van Alejandro op 22 mei 2024
It's great to know that our complimentary bike rental and friendly doorman added to your positive experience. We strive to provide all the amenities our guests need for a relaxing and enjoyable stay, and we're thrilled you found that you didn't need to rent a car. We look forward to welcoming you back on your next visit!

8/10 – Goed

Natalya Renee

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
I loved the staff and service however the fridge in our room stopped working and maintenance was not able to fix it.
4 nachten verbleven in mei 2024
Reactie van Ashleyth Chavez op 20 mei 2024
Dear Natalya , Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the place good. We do apologize for the inconvenience regarding the fridge not functioning during the night it is something we worked on and hope you can come back to give us another opportunity to provide you a better stay with no noises only happiness . Warm Regards ,

10/10 – Uitstekend

Ucopia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the location and the cleanliness of the room. Staff were helpful and the room was cleaned everyday.
5 nachten verbleven in maart 2024
Reactie van Ashleyth Chavez op 20 mei 2024
We're delighted to hear that we exceeded your expectations during your stay! Providing clean and beautifully renovated rooms is a top priority for us, and we're thrilled that you found your accommodations spacious and comfortable. Your satisfaction with the cleanliness and comfort of your room is incredibly important to us, as we strive to create a welcoming environment for all our guests. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable visit soon!

10/10 – Uitstekend

vanessa

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
best hotel.
3 nachten verbleven in mei 2024
Reactie van Ashleyth Chavez op 20 mei 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

2/10 – Ontzettend slecht

Georgette, Miami

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This property is under construction! The lobby is the size of a closet. The pictures are not anything you will see when you get there. Beware!
2 nachten verbleven in mei 2024
Reactie van Ashleyth Chavez op 20 mei 2024
Your comfort is important to us. We understand the impact that construction noise can have on your experience and will take steps to address this issue promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Uitstekend

Freiby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome and convenient
2 nachten verbleven in mei 2024
Reactie van Ashleyth Chavez op 19 mei 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Uitstekend

Syandene

Reisde met partner
I loved my stay ,thank you again
3 nachten verbleven in mei 2024
Reactie van Ashleyth Chavez op 19 mei 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

2/10 – Ontzettend slecht

Drilon

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty
1 nacht verbleven in mei 2024
Reactie van Alejandro op 21 mei 2024
We're genuinely appreciative of your recent stay and for taking the time to share your feedback. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guests.

10/10 – Uitstekend

Jorge

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was located right across from the beach entrance. The staff went above and beyond to ensure our stay was exceptional. Shout out to Raul who made sure our vehicle was ready for a 3am departure. Will be staying here when I return to Miami.
4 nachten verbleven in mei 2024
Reactie van Ashleyth Chavez op 20 mei 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by Raul our Front Desk. Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards,

8/10 – Goed

Sonya, Leesburg

Reisde met familie
Positief: Netheid, personeel en service
They were doing renovations, so it was noisy!
2 nachten verbleven in mei 2024
Reactie van Ashleyth Chavez op 17 mei 2024
Thank you for taking your time to leave a 4-star review. we appreciate you sharing your experience with us. We understand the importance of accurate information and will address this issue promptly. Our team is committed to providing the best possible experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to exceed your expectations in the future.

10/10 – Uitstekend

Terez Marie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Conveniently located on Ocean Drive across from the beach. On the strip and in walking distance from everything. Clean, nice spacious room. Pool was a decent size with a hot tub. The only thing that would make it perfect is improving the free breakfast and a bar would be perfect inside the hotel as an option besides TGI Friday’s below. Oh and don’t ask for more than 1 towel lol.
3 nachten verbleven in mei 2024
Reactie van Alejandro op 15 mei 2024
We're delighted to hear that you enjoyed our convenient location, spacious rooms, and pool area. Your suggestions about the breakfast and the addition of a bar are greatly appreciated, and we'll certainly consider them as we strive to improve our guests' experience. We apologize for the inconvenience regarding the towels and will address this with our housekeeping team to ensure better service in the future. We hope to welcome you back soon for an even better stay!

10/10 – Uitstekend

Laura

Positief: Staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in mei 2024
Reactie van Ashleyth - Front desk op 14 mei 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Uitstekend

Jose Santos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Alejandro op 13 mei 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

6/10 – Redelijk

SHANTE

3 nachten verbleven in mei 2024
Reactie van Alejandro op 13 mei 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the property. Construction at the building and pool area is a down side.
3 nachten verbleven in mei 2024
Reactie van Alejandro op 13 mei 2024
We're thrilled to hear that you loved the property overall. Rest assured, we're constantly striving to enhance our facilities to provide an even better experience for our guests. We appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay.

8/10 – Goed

david curtis

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
A lot of restaurants within easy walking distance. Ocean is across Ocean Drive about 1/4 mile.
2 nachten verbleven in mei 2024
Reactie van Alejandro op 13 mei 2024
It's fantastic to hear that you found our location convenient with plenty of dining options nearby! Being within easy walking distance to numerous restaurants definitely adds to the overall experience. And having the ocean just a short stroll away is truly a bonus. We hope you had a wonderful time exploring the area and enjoying the beautiful views. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit!

10/10 – Uitstekend

Michal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing. A very pleasurable experience. I highly recommend to anyone looking for a getaway.
3 nachten verbleven in mei 2024
Reactie van Ashleyth Chavez op 20 mei 2024
Thank you for sharing such a glowing review of your stay at Bentley Hotel South Beach, and for awarding us a perfect 5 out of 5 rating. We are overjoyed to know that you had a great experience with our team and our amenities. It's feedback like yours that motivates our team to continue providing outstanding service and ensuring our guests have memorable stays. We're thrilled that we were able to contribute positively to your time in Miami Beach. Looking forward to welcoming you back soon for another wonderful experience.

10/10 – Uitstekend

GURVINDER

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good
5 nachten verbleven in mei 2024
Reactie van Ashleyth - Front desk op 8 mei 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects. Your kind words are a great encouragement to our entire team. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards,

10/10 – Uitstekend

Harvey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beach
2 nachten verbleven in april 2024
Reactie van Alejandro op 7 mei 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

6/10 – Redelijk

MICHAEL

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Old dated hotel
3 nachten verbleven in mei 2024
Reactie van Alejandro op 6 mei 2024
Dear Michael, We're genuinely appreciative of your recent stay and for taking the time to share your feedback. We're disappointed that we didn't fully meet your expectations. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guests.

8/10 – Goed

Diana

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing service with William at the front desk and Caesar the concierge. We had a 2 bedroom with kitchen and balcony which was fantastic for the 3 of us. Loved that we were close to the beach and volleyball. They provide bikes, beach chairs, umbrellas and coolers with ice for water which was fantastic. Downside was the construction noise as they were building a fitness area and courtyard. Overall, we loved the hotel and would come back.
3 nachten verbleven in april 2024
Reactie van Alejandro op 3 mei 2024
It's wonderful to hear that William and Caesar provided amazing service during your stay. Having a spacious 2-bedroom suite with a kitchen and balcony sounds perfect for a group of three. The proximity to the beach and volleyball must have added to the enjoyment of your trip. It's great that the hotel provided convenient amenities like bikes, beach chairs, umbrellas, and coolers. We look forward to welcoming you back on your next visit!

8/10 – Goed

Alyssa

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place for price
3 nachten verbleven in april 2024
Reactie van Alejandro op 3 mei 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Ashleyth -Front desk op 5 mei 2024
Thank you very much for awarding Bentley Hotel South Beach with a top rating of 5 out of 5. We are thrilled to know that your stay with us was exceptional and met your expectations. While your review is concise, We are eager to know that you were delighted with how clean the hotel was , and the location of the hotel . We hope it was the best stay that we will see again soon ! Warm Regards ,

10/10 – Uitstekend

AIDA, Amsterdam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything you need is here. One of the best hotels I’ve stayed at on south beach. Clean, convenient, ocean front, and location is everything. The hotel has been renovated and they are keeping up with it. The rooms are perfect.
3 nachten verbleven in april 2024
Reactie van Alejandro op 3 mei 2024
It's fantastic to hear that you found everything you needed at our hotel and that it ranks among the best you've stayed at on South Beach. We take great pride in maintaining cleanliness and convenience for our guests, and being oceanfront certainly adds to the appeal. We're thrilled that you appreciate our ongoing renovations and that the rooms met your expectations perfectly. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!

10/10 – Uitstekend

Jason

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this place and the service was amazing!
2 nachten verbleven in april 2024
Reactie van Alejandro op 2 mei 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

2/10 – Ontzettend slecht

Indrit

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is a dump; unsafe; dirty and smelly. Stay away
3 nachten verbleven in april 2024
Reactie van Alejandro op 2 mei 2024
We're genuinely appreciative of your recent stay and for taking the time to share your feedback. While we're thrilled to hear that you enjoyed certain aspects of your experience, we're disappointed that we didn't fully meet your expectations. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guests.

10/10 – Uitstekend

Kaylynn

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
William was great! Will be back
3 nachten verbleven in april 2024
Reactie van Alejandro op 2 mei 2024
We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back again soon!

10/10 – Uitstekend

Camisha Latrice

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always stay here when in the Miami area. I'll be back in November.
1 nacht verbleven in april 2024
Reactie van Alejandro op 2 mei 2024
We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back again soon!

8/10 – Goed

Milana

4 nachten verbleven in april 2024
Reactie van Alejandro op 21 mei 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

6/10 – Redelijk

Inna

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was under renovation, which was not stated anywhere. We booked 1 bedroom ocean view suite, and instead we were placed on the 2nd floor with no ocean view and the room very old and not renovated. Hotel looked nothing like the pictures and most of the areas on the pool deck were under construction.
3 nachten verbleven in april 2024
Reactie van Alejandro op 1 mei 2024
We appreciate you sharing your experience with us. We understand the importance of accurate information and will address this issue promptly. Our team is committed to providing the best possible experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to exceed your expectations in the future.

10/10 – Uitstekend

Gabriela

4 nachten verbleven in april 2024
Reactie van Ashleyth Chavez op 20 mei 2024
Dear Gabriela,Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

8/10 – Goed

Anthony

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The rooms were great! The property is in transition as they are updating, repairing and cleaning a lot of the outside and common spaces The valet situation left a lot to be desired as we often found ourselves running late due to waiting for our car. They seemed overworked and at times distracted
6 nachten verbleven in april 2024
Reactie van Alejandro op 1 mei 2024
We're delighted to hear that you enjoyed your rooms! We appreciate your understanding as we work on improving and enhancing our property. Your feedback regarding the valet service is valuable, and we'll address this to ensure a smoother experience for our guests. Our team is dedicated to providing excellent service, and we'll take your comments into consideration as we continue to strive for improvement. Thank you for sharing your experience, and we look forward to welcoming you back again soon.

10/10 – Uitstekend

Sonia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was close to the ocean and all the shopping and hangout spots. The staff was awesome and I can tell once the upgrades are completed it will be even better!
3 nachten verbleven in april 2024
Reactie van Alejandro op 1 mei 2024
We're thrilled to hear that you enjoyed our convenient location near the ocean and popular shopping areas! Thank you for your kind words about our staff—we take pride in providing excellent service. We're excited about the upgrades we have in progress, and we can't wait to share the improved experience with you in the future. Your support means a lot to us, and we look forward to welcoming you back for an even better stay!

8/10 – Goed

Kateryna, New York

12 nachten verbleven in april 2024
Reactie van Ashleyth - Front desk op 14 mei 2024
Dear Kateryna ,Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Ashleyth - Front desk op 27 apr 2024
Dear Ashley , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Uitstekend

Gwendolyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Concierge Caesar was very friendly and there to welcome us when we arrived. Took care of our luggage and getting our car valet parked. Our room was interestingly shaped and quite spacious . And the bed was one of the most comfortable ones we have had in a hotel. We had a room at the back of the hotel and although the view was missing the quiet more than made up for it. We would definitely go back.
1 nacht verbleven in april 2024
Reactie van Ashleyth - Front Desk op 27 apr 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by Cesar our concierge. Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards,

2/10 – Ontzettend slecht

Sharon

Positief: Netheid, personeel en service
The noise was unbearable. There was construction noise and intermittent buzzing and drilling in my room 24 hours a day - I woke up to it at 6am and it was still happening every minute or 2 at 11pm. I literally paid to stay at another hotel.
4 nachten verbleven in april 2024
Reactie van Alejandro op 1 mei 2024
Your comfort is important to us. We understand the impact that construction noise can have on your experience and will take steps to address this issue promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Uitstekend

Justyna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Complementary beach towels were a nice surprice.
3 nachten verbleven in april 2024
Reactie van Ashleyth - Front desk op 23 apr 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our amenities . Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

6/10 – Redelijk

Kimberly

Reisde met een groep
Positief: Netheid, personeel en service
Its an older building. The room was sufficient but there is not a lot flat surfaces to place your stuff. And the fire alarm kept going off during the night. The service and staff were very friendly and accommodating.
3 nachten verbleven in april 2024
Reactie van Ashleyth - Front desk op 23 apr 2024
Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the place good. We do apologize for the inconvenience regarding the fire alarm during the night it is something we worked on and hope you can come back to give us another opportunity to provide you a better stay with no noises only happiness . Warm Regards ,