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Beoordelingen van Acqualina Resort & Residences On The Beach

5 out of 5
Acqualina Resort & Residences On The Beach
17875 Collins Ave, Sunny Isles Beach, FL

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 424 van 485 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 485 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 485 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 485 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 485 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

ELIZABETH, CUTCHOGUE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is not one of the best beach properties in the country I think they paid to get that rating. Food is sub par
4 nachten verbleven in mei 2024
Reactie van Guest Experience Manager op 26 mei 2024
Dear Elizabeth,Thank you so much for taking the time to share your experience with us. It is only through your feedback that we are able to identify areas for improvement. We were disheartened to read your review, and we have taken your feedback to heart. We have implemented immediate action to improve on the existing. We still hope to have the opportunity to be able to welcome you back in the near future.Warm Regards,Adlija Diaz

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Celebrated b-day and Mother’s Day here. Nothing short of amazing. Highly recommend!
4 nachten verbleven in mei 2024
Reactie van Victoria op 19 mei 2024
Dear Brenda,Thank you kindly for your feedback! It was a true pleasure to host you for such special occasions and we were so delighted to know that you had an enjoyable time! We truly hope to have an opportunity to welcome you back for many more occasions in the future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely for family
1 nacht verbleven in mei 2024
Reactie van Guest Experience Manager op 9 mei 2024
Dear Kayla,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating and wonderful feedback is very much appreciated. We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Daphne

1 nacht verbleven in mei 2024
Reactie van Guest Experience Manager op 26 mei 2024
Dear Daphne,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating is very much appreciated. We hope to welcome you back for future stays!Warm Regards,Adlija Diaz

10/10 – Uitstekend

ilir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Guest Experience Manager op 17 mei 2024
Dear ilir,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating is very much appreciated. We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Ashan

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van Guest Experience Manager op 29 apr 2024
Dear Ashan,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

10/10 – Uitstekend

Tatyana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Guest Experience Manager op 14 apr 2024
Dear Tatyana,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Alexey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Every things was good
2 nachten verbleven in april 2024
Reactie van Guest Experience Manager op 11 apr 2024
Dear Alexey,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Shelia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Karen at the front desk was amazing, Victor and Jamie at breakfast were so awesome , all of the staff was so great Ethen on the beach was so kind also
4 nachten verbleven in maart 2024
Reactie van Natalia Ustinov op 23 mrt 2024
Dear Shelia, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate you taking the time to highlight our wonderful team members that pampered you the Acqualina way, in particular Karen, Victor, Jamie, and Ethan! We hope to you welcome you back for many future stays! Kind Regards, Natalia Ustinov Guest Experience Ambassador

10/10 – Uitstekend

Carmela, Providenciales

4 nachten verbleven in februari 2024
Reactie van Director of Guest Experiences op 1 apr 2024
Dear Carmela, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We deeply appreciate your 5-star rating and hope to have the opportunity to welcome you back for many future stays! Kind Regards, Victoria Bilenko

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
amazing
1 nacht verbleven in februari 2024
Reactie van Guest Experience Manager op 25 feb 2024
Dear John,Thank you for choosing to say at Acqualina Resort and Residences on the Beach. Your feedback is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Joseph

Zakenreiziger
Great property
Appreciated the upgrade on 1/2 rooms. We will be back
2 nachten verbleven in januari 2024
Reactie van Guest Experience Manager op 8 feb 2024
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and are happy to know that you were happily accommodated with the room upgrade. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

2/10 – Ontzettend slecht

Brian

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really bad hotel— not a luxury experience.
I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.
5 nachten verbleven in januari 2024
Reactie van Adlija Diaz op 30 jan 2024
Dear Brian,Thank you so much for taking the time to share your experience with us. It is only through your feedback that we are able to identify areas for improvement. We were disheartened to read your review, and we have taken your feedback to heart. We have implemented immediate action to improve on the existing. We still hope to have the opportunity to be able to welcome you back in the near future.Warm Regards,

10/10 – Uitstekend

MagDalena

2 nachten verbleven in januari 2024
Reactie van Guest Experience Manager op 1 feb 2024
Dear Magdalena,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

RAPHAELA

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Guest Experience Manager op 9 jan 2024
Dear Raphaela,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

6/10 – Redelijk

DECKEL

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Beautiful property with some issues
We stayed for one night with our baby. Beautiful rooms and a really nice arrival gift waited for us upon check in. Hotel restaurants are also quite nice. Few things weren’t great, however. We were given a 6th floor room and had a view of a balcony below us. Not a big deal, but it was really disappointing to have a construction crew start working on that balcony at 7am. The hotel knew we had a baby with us (they provided a crib) so I’d expect a true luxury resort to think ahead and not put us in a room that’ll be loud early in the morning. Aside from that, the room was generally loud - we could hear the HVAC unit humming all night. Not sure if that’s true for every room or just ours. One small additional detail - typically at a luxury hotel, someone helps you with your bags as soon as your car pulls up. We were only helped after checking in. Not a huge deal, but didn’t feel like a true luxury resort.
1 nacht verbleven in december 2023
Reactie van Guest Experience Manager op 19 dec 2023
Dear Deckel,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us; therefore, your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warm Regards,Adlija Diaz

10/10 – Uitstekend

FAHEED

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Guest Experience Manager op 8 jan 2024
Dear Faheed,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Guest Experience Manager op 6 dec 2023
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Jimmy

1 nacht verbleven in november 2023
Reactie van Guest Experience Manager op 18 nov 2023
Dear Jimmy,We thank you for you review and for choosing to stay at Acqualina Resort and Residences on the Beach. We look forward to welcoming you for future stays.Kind Regards,Adlija Diaz

10/10 – Uitstekend

Denis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Guest Experience Manager op 14 nov 2023
Dear Denis,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Arkady

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No reason to stay anywhere else.
Reactie van Guest Experience Manager op 7 nov 2023
Dear Arkady,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Thank you for your 5-star review and we look forward to welcoming you back for future stays!Warm Regards,Adlija Diaz

10/10 – Uitstekend

Galina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
5 nachten verbleven in oktober 2023
Reactie van Guest Experience Manager op 1 nov 2023
Dear Galina,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Ricardo

1 nacht verbleven in oktober 2023
Reactie van Guest Experience Manager op 3 nov 2023
Dear Ricardo,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Olga

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love their service they clean room twice a day. It’s a very high end hotel definitely recommend.
3 nachten verbleven in oktober 2023
Reactie van Guest Experience Manager op 7 okt 2023
Dear Olga,Thank you for your 5-star review! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Roie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service and all around
3 nachten verbleven in oktober 2023
Reactie van Guest Experience Manager op 7 okt 2023
Dear Roie,Thank you for your review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Guest Experience Manager op 16 okt 2023
Dear Stephen,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Olga

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best service room beautiful, clean the cleaning room twice a day I would definitely will be back. Thank you so much.
3 nachten verbleven in september 2023
Reactie van Guest Experience Manager op 19 sep 2023
Dear Olga,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and highlighting our 5-star service! Looking forward to welcoming you back in the future!Kind Regards,

10/10 – Uitstekend

Jose

1 nacht verbleven in september 2023
Reactie van Guest Experience Manager op 6 okt 2023
Dear Jose,Thank you for your review! We look forward to welcoming you for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing staff. Great views. Awesome food. Incredible vibes.
3 nachten verbleven in september 2023
Reactie van Guest Experience Manager op 12 sep 2023
Dear Daniel,We wish to thank you for sharing your detailed feedback with us about your stay. We hope to have the opportunity to welcome you back in the near future. Kind Regards,Adlija Diaz

10/10 – Uitstekend

Armando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Hotel in all areas a five Star Servicing.
2 nachten verbleven in september 2023
Reactie van Guest Experience Manager op 6 sep 2023
Dear Armando,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Julia

1 nacht verbleven in september 2023
Reactie van Guest Experience Manager op 25 sep 2023
Dear Julia,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All ok
1 nacht verbleven in september 2023
Reactie van Guest Experience Manager op 6 sep 2023
Dear Julia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your review is very much appreciated, and we look forward to welcoming you for future stays!Kind Regards,Adlija DiazGuest Experience Manager

10/10 – Uitstekend

dereck, Trumbull

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean luxurious
2 nachten verbleven in augustus 2023
Reactie van Guest Experience Manager op 25 aug 2023
Dear Dereck,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Peggie

3 nachten verbleven in augustus 2023
Reactie van Guest Experience Manager op 31 aug 2023
Dear Peggie,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Lesia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
WONDERFUL, beautiful property and beach! We were treated like royalty and wanted for nothing all week. The food was exceptional, the spa was fabulous, but the true stars were the people who work there. They were gracious, polite, kind, generous, and very helpful. The suite upgrade we received was beyond our dreams and made our 40th wedding anniversary celebration so special. Thank you!! Thank you!! We can’t wait to stay at Acqualina again.
4 nachten verbleven in juli 2023
Reactie van Guest Experience Manager op 8 aug 2023
Dear Lesia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay and 40th wedding anniversary was wonderful and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023
Reactie van Guest Experience Manager op 3 aug 2023
Dear Peter,We thank you for your 5-star review! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Suset

3 nachten verbleven in juli 2023
Reactie van Guest Experience Manager op 27 jul 2023
Dear Suset,We thank you for 5-star review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

oleg

4 nachten verbleven in juni 2023
Reactie van Guest Experience Manager op 15 jul 2023
Dear Oleg,Thank you for your 5 star review! We look forward to welcoming you back in the near future.Kind Regards,Adlija Diaz

10/10 – Uitstekend

JAVIER

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best hotel
2 nachten verbleven in juni 2023
Reactie van Adlija Diaz op 4 jul 2023
Dear Javier,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back in the near future!Kind Regards,Adlija DiazGuest Experience Manager

10/10 – Uitstekend

Juan, Santiago de Chile

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Creo que es por lejos el mejor Hotel en el que hemos estado en Estados Unidos Tienen un servicio al cliente excepcional
16 nachten verbleven in juni 2023
Reactie van Guest Experience Manager op 4 jul 2023
Dear Juan,Le agradecemos su estancia en Acqualina Resort! Gracias por tan maravillosos comentarios y esperamos darle la bienvenida de nuevo!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for 4 days Fri-Mon The hotel and the service was wonderful!!!!!! The restaurants at the hotel were really good also. Our stay was perfect.
3 nachten verbleven in juni 2023
Reactie van Guest Experience Manager op 4 jul 2023
Dear Susan,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay was perfect and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Robin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best places we have ever stayed! We loved our room our service and our entire experience at this resort, from the moment we got there we were blown away with the amazing service we felt so acknowledged and welcomed there thank you to the entire staff. We will be back again soon.
2 nachten verbleven in mei 2023
Reactie van Assistant Guest Experience Manager op 27 mei 2023
Dear Robin,Thank you kindly for choosing to stay at Acqualina Resort! We are happy to know that your experience during your stay was amazing and appreciate you highlighting our Acqualina Dream makers. Looking forward to welcoming you back for future stays.Warmest Regards,Adlija Diaz

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Acqualina exceeded all of our expectations. Service was amazing. During our time at the pool, Monica was very attentive to any request and she is so personable. Jorge at Costa Grill was fabulous as well. Dining options were fantastic and everything was delicious. The resort is impeccable and all of the amenities are well done. We will definitely return!
4 nachten verbleven in mei 2023
Reactie van Director of Guest Experiences - Victoria Bilenko op 21 mei 2023
Dear Guest,Thank you kindly for your 5-star review! We were thrilled to learn that your stay with us was so enjoyable! Thank you also for highlighting our team members, in particular, Monica and Jorge. They were truly happy to receive your kind compliments!We hope we will have an opportunity to welcome you back in the near future!Warm Regards,

10/10 – Uitstekend

brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unbelievable service and attention to the guests.
4 nachten verbleven in mei 2023
Reactie van Assistant Guest Experience Manager op 16 mei 2023
Dear Brian,Thank you kindly for your review! We are happy to hear that you very much enjoyed your stay with us, starting with service from our staff and being detailed oriented with all guests. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Adlija Diaz Assistant Guest Experience Manager op 10 mei 2023
Dear Rebecca,We wish to thank you for your review! looking forward to welcoming you in the near future!

10/10 – Uitstekend

Juliano

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service greatness
Service, service, service, this is the name of the game here!!! Impressed with everything… food, property, room, all great!
1 nacht verbleven in mei 2023
Reactie van Assistant Guest Experience Manager op 10 mei 2023
Dear Juliano,Your review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 – Uitstekend

Anders

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023
Reactie van Victoria op 17 apr 2023
Dear Andres,Thank you kindly for sharing your review! We hope to welcome you back in the near future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 – Uitstekend

Stephanie Ainsley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2023
Reactie van Assistant Guest Experience Manager op 13 apr 2023
Dear Stephanie Ainsley,Thank you for your 5 star review rating. We look forward to welcome you in the near future.Warm Regards,Adlija Diaz

6/10 – Redelijk

Aron

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We recently stayed at Acqualina for 6 nights. We enjoyed our large room and bathroom and cleanliness of the entire hotel. The pools were nice and had plenty of shaded and sunny seating. The food was great at Costa Grill, Ke Uh and buffet breakfast. The atmosphere was sleepy. We were often the only family in the pool. Beach and pool service start late and end early. Staff would be scrambling to set up chairs when we got to the beach at 9 and they’d be packing up around us while we were playing on the beach at 4. We’re not factoring this into our rating as it’s personal preference but if you’d like to be able to have a drink in your beach chair at 6 pm, this is not the place for you. Our biggest issue was with service. Everyone was friendly but the delivery was totally lacking. Employees would offer to set up beach chairs but never return. Multiple times, we asked for water at the beach but never got it. We rented a cabana for the day and only saw our server once. We asked for a menu and waited an hour to get it during the cabana rental. We went up to our room while our daughter napped and found the cabana packed up when we returned even though there was an hour left on our rental. We called the concierge to see if we could get a carseat and were promised a call back, but never got one. The list goes on and on. At times we felt like an Applebees is more attentive than this 5-star hotel. Each staff person was very nice so it seems like there is a management/systems issue.
Reactie van Victoria op 17 apr 2023
Dear Guest,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us, therefore your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warmest Regards,Victoria BilenkoDirector of Guest Experiences

10/10 – Uitstekend

Rene

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Assistant Guest Experience Manager op 1 apr 2023
Dear Rene,We appreciate your review about Acqualina Resort. Looking forward to welcoming you in the near future!Warm Regards,Adlija Diaz