Hotels in de buurt van Merchants Square (Ossining)

'The location and property were wonderful. The majority of the staff were friendly and polite, but the staff behind the check in desk could really use some classes on customer service and professionalism in the hospitality sector. Over my stay I had the opportunity to speak and overhear a total of four front desk employees. Not a single smile, no welcome or good afternoon…just basically gave off the impression that they hated their job and didn’t want to be there. The staff who prepared the...

'Would be great to have a breakfast buffet included. But overall I enjoyed my stay. Thank you'

'Awesome stay'

'Very helpful staff. Hotel as described'

'The good part was that the room was clean. The hotel structure itself seemed to be crumbling. Pool and deck & outdoor pathways had broken pieces of concrete. To get to the second floor from parking lot, we needed to navagate a steep hill and then broken walkway. That led us to a disgusting stairwell and door entry to the floor. We arrived at night and upon entering the hall it looked like the floor was bare concrete. It was, actually brown & green bands of carpeting that were hideous....

'I’ve been there before, but this time they didn’t clean the room or change the towels I stay for tonight me and my family'

'I liked this property. It was easy to locate with plenty of parking. Check in and check out was easy and smooth - no complications with that. The hotel was quiet throughout my overnight stay and the room was clean as well. I didn’t take the opportunity to check out their breakfast so I unfortunately won’t be able to speak to that. Overall I would recommend this hotel and I will not hesitate to book again in the future.'

'I booked a king suite on Expedia. When i arrived at hotel on the day, they only had double bed rooms available. Jayson was at the desk and was not at all helpful. He said that because i booked through a 3rd party (Expedia) then they don’t save the room type that you book. This was not a last minute booking and it was confirmed but he indicated that it was not confirmed by them. I went down to breakfast one day with over an hour left in the time and there was little left and they were not...

'Great stay'

'Welcomed to bar and restaurant. Enjoyed saxophone live on Tuesday night.'

'They did not clean the room. We found hair in the bathroom from a previous visitor. We had to ask for new towels. Some people smoked (pot) in their room(s). '

'Good'

'The staff were incredibly kind and helpful. The room was spacious and clean. Especially the bath which had so many bars that my mother could use to get in and out of the shower. Just a very nice stay.'

'Zeer goed gesitueerd'