Mercado de la Merced

La ubicación del hotel es excelente, la atención del personal del hotel es extraordinaria. Sin duda volveré

We had high expectations for Casa Quiote. As an adults-only hotel with strong reviews and a higher price point, we expected comfort, safety, and quiet. We booked the largest room at the back, assuming we would be well positioned for a peaceful stay. The room itself was spacious but very basic and not particularly inviting. There was a refrigerator and the bathroom was good, with a large shower. On the surface, everything seemed fine. However, the first night when we tried to sleep, chaos started. Several guests, apparently drunk or under the influence, were loudly dragging outdoor furniture around for hours. At first, we were genuinely alarmed — the gate closes at night, so you don’t expect that level of noise. We even feared it could be intruders. We reported it, but nothing changed. We did not sleep at all and felt unsafe. The next night, despite speaking to management, the exact same disturbance happened again. The night manager was present but did nothing. At 2 a.m., we were moved to a smaller, less expensive room where the noise was still audible, plus more street noise — without any compensation. The issue was never properly addressed. For a hotel in this price range, this is unacceptable. You pay a premium and get sleepless nights and an unsafe feeling. We strongly do not recommend staying here.

it wad new, beautiful, great stuff beautiful hotel, but extremely noisy…I was in the last floor and could hear the kitchen noise and the bar will play music so late and the cleaning crew will make so much noise so early. If you looking for a quiet sleep, this is not you place, but if you don’t mind, the rest is excellent