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Beoordelingen van Great Southern Hotel Melbourne

3.5 out of 5
Great Southern Hotel Melbourne
44 Spencer Street, Melbourne, VIC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 504 van 1241 beoordelingen" "
Gastenscore: 8 - Goed. 481 van 1241 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 1241 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 1241 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1241 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Hub

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It was okee
3 nachten verbleven in maart 2024
Reactie van Kaye op 2 apr 2024
Dear Hub,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Kind regards,KayeThe Great Southern Hotel Management

8/10 – Goed

Johan

Positief: Personeel en service
Dicht bij het Southercross station waar de Treinen en Bussen vertrekken Er zit een winkel certrum bij.
3 nachten verbleven in maart 2024
Reactie van Mike op 15 mrt 2024
Hi Johan,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Kaye op 10 okt 2023
Dear guest, Thank you for choosing to stay with us here at The Great Southern Hotel and for giving us a score of 6 out of 10. We are looking forward to have you back in our hotel soon. Have a great one! Kind regards, The Great Southern Hotel Management.

8/10 – Goed

Esther

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heel goed bereikbaar vanaf het vliegveld, prima kamer en goede kamervoorzieningen. Genoeg cafeetjes in de buurt, en vriendelijk personeel! Het minpunt was het bobbelige bed en dat het vrij gehorig was. Maar voor een hotel middenin Melbourne voor deze prijs, helemaal top!
2 nachten verbleven in februari 2023
Reactie van Gil op 6 feb 2023
Hi Esther,Thank you for the positive review! We are glad you liked your stay at The Great Southern Hotel Melbourne. We hope to welcome you back to The Great Southern Hotel Melbourne in the future. Regards, The Great Southern Hotel Melbourne

8/10 – Goed

Susan

A very comfortable room for one nights stay, clean and everything I needed. Location Location Location !!!! So convenient to Southern Cross Station as I had travelled from Gippsland by coach. An easy walk to Ghe Forum theatre where I was attending a concert.
1 nacht verbleven in mei 2024
Reactie van Mike op 27 mei 2024
Dear Susan,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

8/10 – Goed

Christine

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Bed was comfortable and location was great. Restaurant was excellent. My only concern was steps to level 5 and general tidiness of the room.
1 nacht verbleven in mei 2024
Reactie van Mike op 27 mei 2024
Hi Christine,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

10/10 – Uitstekend

Adam

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience, will stay there again next time im in Melbourne
2 nachten verbleven in mei 2024
Reactie van Mike op 23 mei 2024
Hi Adam,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and look forward to welcoming you back to our property soon.

6/10 – Redelijk

Jonathan Ardon

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It took way too long to get hot water
2 nachten verbleven in mei 2024
Reactie van Mike op 23 mei 2024
Hi, Jonathan Ardon,We appreciate your feedback. We have informed the maintenance team about the hot water. They will check the boiler and fix it if needed. Thank you for bringing this to our attention. Have a great day!

10/10 – Uitstekend

Owen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I found the check in staff very good and they were good to deal with and the room was very good. we had stayed there previously and it was the same the other times.that is why I stayed there again.
1 nacht verbleven in mei 2024
Reactie van Mike op 22 mei 2024
Dear Owen,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

8/10 – Goed

Mei Ying Rosanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful and friendly staffs!
4 nachten verbleven in mei 2024
Reactie van Mike op 22 mei 2024
Dear Mei Ying Rosanna,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!

8/10 – Goed

Younghwa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Reasonable price. Clean and nice hotel. Very good location. A little bit noisy sometimes because it's near the railway but it was ok to sleep.
1 nacht verbleven in mei 2024
Reactie van Mike op 20 mei 2024
Hi Younghwa,Thank you for staying with us. Unfortunately, we were unaware that this was going to happen, and it is out of our control. If you had brought your noise concerns to the front office during your stay, we would have been happy to move you to another room. We appreciate your feedback. Have a great day!

10/10 – Uitstekend

??

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good
6 nachten verbleven in april 2024
Reactie van Mike op 17 mei 2024
Dear Guest,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

8/10 – Goed

Marcus

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
decent place to stay.. however Elevators too slow. Hallways & carpets outdated.
1 nacht verbleven in mei 2024
Reactie van Mike op 17 mei 2024
Dear Marcus,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

10/10 – Uitstekend

Lindsay

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay
1 nacht verbleven in mei 2024
Reactie van Mike op 16 mei 2024
Hi Lindsay,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

8/10 – Goed

Anthony

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will stay here again
1 nacht verbleven in mei 2024
Reactie van Mike op 16 mei 2024
Dear Anthony,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 – Uitstekend

SAGE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was located right near the train station and in the heart of Melbourne. Good location.
2 nachten verbleven in mei 2024
Reactie van Mike op 15 mei 2024
Dear Sage,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 – Goed

Ray

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to food shops and transportation
1 nacht verbleven in mei 2024
Reactie van Mike op 15 mei 2024
Hi Ray,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 – Goed

Nigel, Wattle Grove

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2024
Reactie van Mike op 15 mei 2024
Hi Nigel,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

10/10 – Uitstekend

karen

Positief: Netheid, voorzieningen
Location excellent 24 hr check in
1 nacht verbleven in mei 2024
Reactie van Mike op 13 mei 2024
Hi Karen,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our time, will definitely be back
3 nachten verbleven in mei 2024
Reactie van Mike op 13 mei 2024
Hi Kathryn,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

10/10 – Uitstekend

Colleen

Room was great plus friendly staff
3 nachten verbleven in mei 2024
Reactie van Mike op 13 mei 2024
Hi Colleen,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 – Goed

Janet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good overnight accommodation
1 nacht verbleven in mei 2024
Reactie van Mike op 13 mei 2024
Hi Janet,Thank you for taking the time to share your review with us. We're pleased to hear that you found our accommodations suitable for your overnight stay. It's great to know that we delivered a good experience, and we hope that you had a pleasant stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Catherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet Very walkable to where I needed to be Very affordable, although the parking was a bit pricey. I would stay there again.
2 nachten verbleven in mei 2024
Reactie van Mike op 10 mei 2024
Hi Catherine,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

10/10 – Uitstekend

graeme

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i travel by train and station very close and handy even to go football marvel and good transport around spencer street etc
4 nachten verbleven in mei 2024
Reactie van Mike op 8 mei 2024
Hi Graeme,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

8/10 – Goed

Neville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Mike op 9 mei 2024
Hi Neville,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 – Goed

???

3 nachten verbleven in mei 2024
Reactie van Mike op 27 mei 2024
Dear Guest,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

10/10 – Uitstekend

Druhan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and always willing to answer any questions that I had. The location was perfect and right in the heart of the CBD. Would highly recommend to anyone exploring Melbourne for the first time.
8 nachten verbleven in april 2024
Reactie van Mike op 6 mei 2024
Hi Druhan,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!

8/10 – Goed

KAZUHIRO, Itabashi

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
F1オーストラリアGPに家族で行きました。 立地はとても良いし、設備もまぁまぁなので、コスパ良いと思います。 2、3軒隣にリカーショップあります。レアステーキ(Rare)も200mくらい離れたとこにあり徒歩圏内です。何よりサザンクロス駅が近い。 館内は、エレベータ2機あり、移動はまずまず。4人部屋(キングベッド×2)なので手狭なのは置いといて、コンセントも多く、冷蔵庫もあり、電子レンジもある。シャワー室とトイレが一緒なのだけイマイチです。 1Fのレストランは夕食で利用しましたが、意外に良いです。美味しいし、賑やかで楽しいです。 リピートありです。
5 nachten verbleven in maart 2024
Reactie van Mike op 6 mei 2024
Hi KAZUHIRO,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

8/10 – Goed

Upendra Isuru

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Bathroom door was broken.
1 nacht verbleven in april 2024
Reactie van Mike op 3 mei 2024
Dear Upendra,Thank you for bringing the broken door to our attention. We have informed the maintenance team about the issue, and they will fix it if necessary. We greatly appreciate your excellent rating, and we hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenient to railway station
2 nachten verbleven in april 2024
Reactie van Mike op 2 mei 2024
Dear Lorraine,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

8/10 – Goed

Prachi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay for a few nights in Melbourne. Walking distance from Southern Cross Railway station, located close to South bank and Melbourne central. Helpful staff.
4 nachten verbleven in april 2024
Reactie van Mike op 1 mei 2024
Hi Prachi,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!

8/10 – Goed

Lorraine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was compact but had everything i needed for an overnight stay. Very clean close to Southern Cross Station for trains & intrastate buses.
1 nacht verbleven in april 2024
Reactie van Mike op 1 mei 2024
Dear Lorraine,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

8/10 – Goed

Victor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All ok
1 nacht verbleven in april 2024
Reactie van Mike op 30 apr 2024
Dear Victor,We, at The Great Southern Hotel Melbourne, would like to extend our warm gratitude for giving us a perfect score as a reflection of your satisfaction while staying in our hotel. Please do visit us again next time, whenever you are here in Melbourne.

6/10 – Redelijk

Tyler

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Mike op 30 apr 2024
Hi Tyler,Thank you for taking the time to share your feedback on your recent stay and would love to learn more about the specific aspects of our service that may have fallen short of your expectations. Your detailed insights will aid us in enhancing our guest experience. We value your contribution and hope to welcome you back for an improved stay. Have a wonderful day!

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mike op 30 apr 2024
Hi Peter,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mike op 30 apr 2024
Hi Karen,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

8/10 – Goed

Anngelin

2 nachten verbleven in april 2024
Reactie van Mike op 20 mei 2024
Hi Anngelin,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

6/10 – Redelijk

Kylie

Unfortuntely room wasnt cleaned properly. Breakfast was average at best.
1 nacht verbleven in april 2024
Reactie van Mike op 26 apr 2024
Dear Kylie,We would like to reassure you that we have addressed your concerns to our housekeeping staff to inspect your room and, if required, conduct a spring cleaning procedure, emphasizing the importance of preparing all rooms for guest arrival in response to your feedback. Thank you for letting us know, and have a great day!

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Mike op 26 apr 2024
Hi Louise,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 – Goed

Phillip

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and central cheap clean accommodation.
1 nacht verbleven in maart 2024
Reactie van Mike op 23 apr 2024
Dear Phillip,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

8/10 – Goed

john

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was a easy place to go to the footy and shopping .
1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Hi John,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

10/10 – Uitstekend

Gulliver

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and shopping
4 nachten verbleven in april 2024
Reactie van Mike op 18 apr 2024
Hi Gulliver,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 – Goed

Beverly

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff at reception, housekeeping and in dining area were all courteous and happy to assist. The only drawback was lack of window in the room.
2 nachten verbleven in april 2024
Reactie van Mike op 16 apr 2024
Dear Beverly,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!

4/10 – Matig

Brad

2 nachten verbleven in april 2024
Reactie van Mike op 6 mei 2024
Hi Brad,Thank you for giving us a score following your recent stay with us. However, it seems like you were not fully satisfied with your experience. It would be helpful for us if you could elaborate on which part of our service you think we need to improve. Your insights are valuable to us. Thank you again, and have a great day!

8/10 – Goed

Colleen

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Mike op 15 apr 2024
Dear Colleen,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

10/10 – Uitstekend

Dawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Southern Cross Station. Easy walking to DFO and Marvel Stadium. Convenient dining options within the facility. Clean, friendly staff. Will definitely stay when next in Melbourne.
1 nacht verbleven in april 2024
Reactie van Mike op 15 apr 2024
Hi Dawn,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 – Uitstekend

Allan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well appointed, clean, friendly .
2 nachten verbleven in april 2024
Reactie van Mike op 12 apr 2024
Hi Allan,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

10/10 – Uitstekend

Estha

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was great, the property was great, reception and staff were great. Most of all, the location was great - close to all I required.
5 nachten verbleven in april 2024
Reactie van Mike op 11 apr 2024
Dear Estha,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

6/10 – Redelijk

KIYOTAKA, oriono sumiyoshi osaka

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
フロントの対応がムカついた
4 nachten verbleven in april 2024
Reactie van Mike op 11 apr 2024
Dear KIYOTAKA,Our sincere apologies; however, if you were mishandled by one of our staff, we will look into this matter right away. We hope to welcome you back again to our hotel soon. Have a great day!

6/10 – Redelijk

Carol

Positief: Netheid, personeel en service
I didn’t like that my room was on the 100 level and i had to carry a heavy case down about 9 stairs. Probably my fault as i just asked for a room and took what i was given
2 nachten verbleven in april 2024
Reactie van Mike op 11 apr 2024
Hi Carol,Thank you for staying with us. Please be informed that our front office team is available around the clock to assist you with any concerns you may have during your stay. We appreciate your feedback. Have a great day!