Hotel mentions 5 star, indeed it has the basic facilities to comply with this rating but it lacks the concierge / customer service. We never received reply on the emails we send, requesting suggestions for day trips. Hotel confirmed shuttle service, however we had to wait 1.5 hr and only after phoning them several times we were picked up. There are no taxi arrangements leading to big variations in trips. Due to the complete absence of concierge services we asked suggestions and booked with the 4 seasons hotel which is nearby.
Overall installations are ok. Lunch possibilities are limited but the mall is next door offering alternatives. Breakfast is very good.