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Beoordelingen van Dar Les Cigognes

5 out of 5
Dar Les Cigognes
108, Rue de Berima, Marrakech

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 55 van 76 beoordelingen" "
Gastenscore: 8 - Goed. 10 van 76 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 76 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 76 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 76 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

10/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Joy, Leiden

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Charming hotel
This hotel was a completely charming stay. The service provided by Hayet and her staff makes it easy to feel totally comfortable and get the most of a visit to Marrakesh. The full service provided by the staff was fantastic and the room we stayed in was perfect, beautifully designed, and provided great peace after our days walking around the medina. We will absolutely stay again when we return to Marrakech!
3 nachten verbleven in oktober 2017

8/10 – Goed

nabie, the netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
magnificent, nicely decorated, very romantic hotel
we had a very pleasent stay here. The staff were so friendly, helpful and sweet, Every day the room was cleaned. The food was very tasty, we had breakfast and dinner here. The hotel is within walking distance of several attractions. in the old part of Marrakesh. The hotel is a refreshing welcome when you come from outside, a peaceful oasis it seems, and there is a courtyard with different seating areas. Wonderfull terras with lots of flowers. There is no elevator, but they carry your luggage to the top. There is no minibar in the room, but we were allowed to put our medication in the refrigerator. We had 3 characteristic rooms, pure Moroccan style. beautifull. We made a trip through the neighborhood with a carriage. It is good to this as to do first, then you have already a list of what you want to do.
4 nachten verbleven in juli 2017

6/10 – Redelijk

Mia

Positief: Netheid, staat van de accommodatie en faciliteiten
The pro’s of this property is the room is comfortable and has everything needed, and the hotel is close to attractions and dining options. Unfortunately the wifi is weak on the second floor where my room was and on the last night while I was eating in the restaurant, I was given an envelope by the manager to put my tip in when I checked out the next day, I was then asked 2 more times about the tip by the manager. This is very poor manners, pushy and made me feel very uncomfortable. A tip should be at the guests discretion, not forced! I hope they take this feedback onboard and change this behaviour.
Reactie van Manager op 31 dec 2023
Dear Madam,We apologize for this unintentional incident. Our receptionist gave you the envelope with a form to fill out to evaluate your stay and give us your comments and suggestions as all our customers do and which you also did verbally during my discussion with you before calling you a taxi to the airport.Once again and on behalf of my staff, I apologize for this misunderstanding.We hope to see you again with us.Hayat

10/10 – Uitstekend

Jorge

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dar les Cigognes is superb, the staff is helpful, attentive and generous in the care they show for the guest. I have been many times to Marrakech and this stay was way above all other experiences. Kuddos to all the staff for the loving care they gave to my family and I. Much appreciated.
2 nachten verbleven in oktober 2023
Reactie van Manager op 17 nov 2023
Many Thanks Mr Jorge for your kind review and for sharing your experience . It was a pleasure to meet you and all your family. We hope to see you again with us.Hayat

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, comfort kamer
Muy intrusivo
No me gusto que el equipo es demasiado intrusivo, todo el tiempo están encima de ti, entran a tu cuarto a todas horas para apagar el aire acondicionado. Y me parece que no guardan estándares en el servicio, es demasiado familiar el trato.
5 nachten verbleven in september 2023
Reactie van Owner op 20 sep 2023
First of all, many thanks for having had the courage to visit Marrakech after the earthquake. I'm sorry that you felt our service was intrusive, We were worried about your well-being and just wanted to ensure you were comfortable.All the bestTanja

10/10 – Uitstekend

John, Manchester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The reviews are accurate. This is a great small hotel to use as a base for a few days in Marrakech. Service is excellent. Food so good that we ate dinner once and lunch once as well as every breakfast. Just wish there was a pool. Enjoyed the Hammam as well.
3 nachten verbleven in juni 2023
Reactie van Manager op 10 jul 2023
Dear Mr John,Thank you so much for sharing your feedback.Look forward to welcoming you again.Hayat

10/10 – Uitstekend

GAEL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Je le recommande vivement
Nous avons passé un agréable séjour dans ce Riad très bien situé et où règnent sérénité, calme et charme. Ajoutez à cela un personnel accueillant, bienveillant et toujours disponible pour vous conseiller. Tout était parfait NB : contrairement à la photo il n'y a pas de piscine
5 nachten verbleven in mei 2023
Reactie van Manager op 15 jun 2023
Dear Gael,Thank you so much for sharing your feedback.We hope to see you again with us.Best regardsHayat

10/10 – Uitstekend

R. William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Seven nights of splendor
We are so happy we chose to stay at Dar Les Digognes!! It was a peaceful oasis in the middle of busy Marrakech. Everyone that worked at this beautiful Riad did everything they could to make our stay enjoyable. We have traveled to nearly 50 countries and have seldom if ever felt more welcomed. We already miss the wonderful friends we made while we were there. A special thank you to Hayat and Hajiba who helped make our whole trip extra special! We miss you both.
7 nachten verbleven in maart 2023
Reactie van Manager op 2 jun 2023
Dear Mr William, Thank you for your comment and for taking the time to write about your recent stay with us at Dar Les Cigognes. We are thrilled to hear that you enjoyed your stay with us and appreciated the service that our team provided.We miss you too and look forward to welcoming you again at Dar Les Cigognes. Best regards Hayat

10/10 – Uitstekend

Lucien, Columbus

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This Riyad is an oasis. The second one steps from the road and into Dar Les Cigognes one is transported to another time, with effusive greetings, delicious peppermint tea, personalised attention and the aroma of rose petals. The guests are brilliant, the architecture is splendid, the food is sensational as is the entire staff, including Mme Hayat, Hajiba, Abdoud, Youssef, Aziz, Hamid and of course Khadiya.
3 nachten verbleven in april 2023
Reactie van Hayat op 16 apr 2023
Dear Mr Jimenez,We would like to thank you for taking the time to share your recent experience at Dar Les Cigognes.We are delighted to read that you had a wonderful stay with us.We hope to see you again with us at Dar Les Cigognes.

10/10 – Uitstekend

Alexander James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2023
Reactie van Manager op 9 apr 2023
Dear Alexander,Many Thanks for your kind review and for sharing your experience . It was a pleasure to meet you. We hope to see you again with us.Hayat

10/10 – Uitstekend

Jared John

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you Hayat and Dar Les Cigognes Family! My brother and I will need to definitely come back to visit you all the next time we go to Morocco.
4 nachten verbleven in februari 2023
Reactie van Manager op 18 feb 2023
Dear Mr Champaco,Thank you for your kind review and for sharing your experience . It was a pleasure to meet you. We hope to see you again with us.

10/10 – Uitstekend

KYLE, Dallas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I can’t imagine being at a better locale than Dar Les Cigonws. Hayat and the rest of the team were more than first rate — they made you feel like cherished family. The property is immaculate and well appointed. The location is tremendous - close enough to easily and quickly walk to any place in the Medina, but not right in the middle where it would be loud for all hours. This was, literally, one of the best experiences of my life, and I have been to over 60 countries.
Reactie van Manager op 18 jan 2023
Dear Mr Kyle,Many Thanks for your kind review and for sharing your experience . It was a pleasure to meet you. We hope to see you again with us .Hayat

10/10 – Uitstekend

Mark, Stanford Bishop

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not plan to stay here, but I was allocated Dar Les Cigognes because another booking had problems. However it was absolutely fantastic. A haven of peace and tranquility with very kind and attentive staff giving excellent food and drink. Incredibly hospitable.
Reactie van Manager op 16 nov 2022
Many Thanks Mr Mark for your kind review and for sharing your experience . It was a pleasure to meet you. We hope to see you again with us.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable riad in good location
Great place in a central location with very friendly staff. They're around all the time and assist with anything you might need. Clean, very good standard.
3 nachten verbleven in november 2021
Reactie van The Manager op 30 nov 2021
Dear Guest, Thank you for your comment and for taking the time to write about your recent stay with us at Dar Les Cigognes. We are thrilled to hear that you enjoyed your stay with us and appreciated the service that our team provided. We look forward to welcoming you again at Dar Les Cigognes. Best regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location and wonderful service!
Our stay at Dar Les Cignognes was wonderful. The staff there are among the best I've seen, anywhere. They really make you feel like family. The rooftop patio is a great, quiet oasis from the craziness of the city. It's a lovely, traditional Road. Very intimate. In terms of location, it's great. About 10 minutes walk from the Jemaa el Fna. Very close to the palaces. They offer all kinds of options - cooking classes, massages, fine dining. My wife had a massage and loved it. I highly recommend Dar Les Cignognes!
View of one of the two centre courtyards
The fountain in the main centre courtyards, from above
Main centre courtyards
Rooftop
4 nachten verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is very helpful, make you fell like family. The rooms are very clean and full of details and convenience to make the guest fell at home. Very happy with the beautiful hotel.
5 nachten verbleven in december 2019
Reactie van TT op 24 feb 2020
Thank you so much for sharing your feedback

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2019

2/10 – Ontzettend slecht

Annie, New York

I had plans to stay at this property but unfortunately I was in an accident, sprained my foot, and had to be on crutches for 2 weeks. This hotel was not understanding at all and would not refund my hotel (not even partially). Hotels that don’t have any compassion or care for their guests’ health or well-being don’t deserve anyone’s business.
1 nacht verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hayyat and the whole team were very helpful, friendly and discrete and really went out of their way to make our stay in the riad and in Marrakech as enjoyable as possible. The riad is splendid, the atmosphere is quiet and familiar and it is also well located to explore the medina
4 nachten verbleven in mei 2019
Reactie van EL op 8 mei 2019
Thank for you taking the time to share your experiences. We hope to see you with us again someday.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was fantastic but what most sets this place apart is the incredible hospitality. From the managers to the kitchen staff - they made us feel so welcome and appreciated. We loved our stay and would come back in a heartbeat!
3 nachten verbleven in april 2019
Reactie van EL op 26 apr 2019
Thank you for taking the time to share your thoughts.

10/10 – Uitstekend

J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A beautiful and tranquil oasis in the medina. We enjoyed a relaxing Hammam and massage as well as the cookery school. The food is wonderful.
5 nachten verbleven in januari 2019
Reactie van EL op 10 feb 2019
Thank you for taking the time to share your thoughts with other travellers.

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in november 2018

4/10 – Matig

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service
ARNAQUE ?? Nous avons réservé et réglé à l'avance notre séjour de 4 nuits à Dar les Cigognes. A notre arrivée , la manager de l'hôtel nous a informés qu'elle ne nous pouvait nous accueillir que la première nuit. Elle nous a relogés dans un autre hôtel beaucoup plus excentré, au bout de la casbah, le Riad Daria.Cet hôtel était certes correct mais n'avait ni le standing ni les prestations de l'hôtel que nous avons payé. Aucun remboursement ne nous a été fait, elle nous a offert un diner.
4 nachten verbleven in oktober 2018

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2018

10/10 – Uitstekend

Milleeunanotte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
La nostra esperienza è stata bellissima. Abbiamo goduto di questa "casa" e della sua magica atmosfera marocchina. Eravamo in 6 amiche e quindi non è semplice avere uno standard che vada bene per tutte! Anche quando ci sono state delle piccole incomprensioni (come spesso può capitare viaggiando) queste sono state gestite in maniera impeccabile, con professionalità e spirito organizzativo. Grazie alla cortesia e alla sollecitudine del personale in capo alla struttura.
5 nachten verbleven in april 2018

10/10 – Uitstekend

Gillian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A real treat
4 night stay that 4 nights - superb. Best service from all hotel staff, beautiful surroundings. Dar Les Cigognes has our vote for a wonderful place to stay. 100% recommendation. A peaceful haven in a vibrant city.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hübsches Riad im Zentrum
Wir haben uns in diesem Riad sehr,sehr wohl gefühlt! Wunderbare Terrasse und sehr herzliches Personal. Auch das Essen hat uns gut geschmeckt. Wir kommen sehr gerne wieder!
3 nachten verbleven in maart 2018

10/10 – Uitstekend

L, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely weekend stay
Having stayed in various riads in Marrakech, this one is absolutely lovely - the riad itself spread across two buildings is an oasis of calm in the city and the staff are what make it - sooo lovely and welcoming.
2 nachten verbleven in maart 2018

6/10 – Redelijk

Geverifieerde reiziger

Sehr gute Lage!
Es ist laut und hellhörig! Service sehr langsam, wenn auch sehr freundlich!
4 nachten verbleven in maart 2018

10/10 – Uitstekend

Richard, Paris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Riad de charme et de qualité
Magnifique, confortable, très bien situé et personnel aux petits soins. Je recommande absolument.
3 nachten verbleven in februari 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
das Riad ist ein Glücksgriff.
Sehr zentral gelegen, das Personal ist sehr bemüht und die Atmosphäre ist familiär. Die Dachterrasse lädt zum Verweilen ein. Eine ruhige "Wohlfüll-Oase" am Rand der Medina.
7 nachten verbleven in januari 2018

10/10 – Uitstekend

Alex, Goma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
Was the best place I’ve stayed in Marrakesh—better than Maison Arabe. Décor was simple and beautiful with spare soothing lines. Staff were particularly friendly and solicitous to our group. Location was v convenient. Really great place!
1 nacht verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Komfortables Wohnen in historischen Gemäuern!
Kleiner, persönlicher Riad (ehemaliger Stadtpalast) mit nur 11 Zimmern. Bauartgemäß kein Lift oder ähnl. behindertengerechte Einrichtungen. Überaus freundliches, hilfsbereites Personal, das versucht, einem jeden Wunsch von den Augen abzulesen. Hier besonders zu erwähnen: "Hayat", die Empfangschefin(?). Gerne werden auch Ausflüge organisiert oder es gibt Tipps für die Gestaltung des Marokko-Aufenthalts. Daß kein Fernseher den historischen Charme des (klimatiesierten) Zimmers zerstört, war uns sehr recht, manchem wird er vielleicht fehlen.
4 nachten verbleven in oktober 2017
Reactie van EL op 16 nov 2017
Vielen dank

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top top top - unglaublich toller Ort, nettes Personal und super Lage!
4 nachten verbleven in oktober 2017
Reactie van EL op 14 nov 2017
Vielen dank

10/10 – Uitstekend

L, Southend on sea, Essex, UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pretty riad, central location, great staff
Pretty riad, centrally located but far enough from the hustle and bustle of the souk for some peace. Lovely roof terrace. Staff can’t do enough for you and make you feel very special and at home. Only downside, while the food was tasty, the quality was not as good as restaurants in town but priced the same. Also the hotel driver is quite expensive for transfers/trips compared to local taxis but staff are happy to arrange the latter for you instead.
3 nachten verbleven in oktober 2017
Reactie van EL op 14 nov 2017
Thank you for taking the time to share your experiences. We hope to see you again soon.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Inmersos en cultura local
Riad totalmente recomendable para aquellos que les guste hospedarse en lugares con tradición y cultura. El lugar es una casa muy bonita con habitaciones espaciosas y con muy linda decoración. El personal es muy amable y siempre están muy atentos y dispuestos a ayudar en todo lo que puedan. Está muy bien ubicado, cerca de muchos lugares turísticos de obligada visita. No tuvimos problemas con temas de seguridad. Todo muy bien
2 nachten verbleven in augustus 2017
Reactie van Eben op 26 aug 2017
Muchas gracias. Esperamo poder verles de nuevo.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly Recommended
Really super Riad close enough to get to the Medina in under 10 minutes. Welcoming and helpful staff and I highly recommend. Enjoyed the hammam experience in the hotel grounds, breakfast options were good in fact all the food we ate here was superb.
3 nachten verbleven in juni 2017
Reactie van EL op 15 jul 2017
Thank you for your kind review. Please come back soon. Kindly note that we are in the medina. The Djema el Fna is a 10 minute walk.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service
Exceptionally Awful!
Avoid this Riad/hotel 100%...much better ones all over town. We had an awful time here and would never return. The food is ok-ish, service is terrible. You feel like you are just being watched all the time and that they just want your money. They even told us this, "spend all your money here". Not professional at all. The spa is a joke, lazy lazy staff. Go to a professional spa....with better service and prices. Book here at your own risk...you've been warned.
Reactie van Eben op 26 mei 2017
This client demanded money from us to not publish a nasty review. We have copies of their threatening messages.

8/10 – Goed

Paolo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unique Riad
Amazing riad for style and service. The terrace view over storks' nest are unique. Only one grey area...bed comfort in my Safary room was not the greates but the room decor, atmosphere and cleanliness were top.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful oasis of calm
Absolutely wonderful experience. The staff was fantastic (welcoming, friendly, helpful, etc) in every respect. The place itself was conveniently located and perfect for enjoyment and relaxation. Will definitely return anytime I'm in Marrakech.

10/10 – Uitstekend

Stephanie, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely boutique riad, great location
This is a charming riad located next to the Badi Palace, and within 15 minutes' walk to the Jemaa el Fna and the souks. The staff at Dar Les Cigognes are wonderfully hospitable and did everything to accommodate our needs. Our suite was spacious and well-decorated and the lovely argan oil toiletries were replenished every day of our 6-night stay. Breakfast on the terrace was fulsome --- the petit dejeuner complet has everything you could possibly want (fruit, selection of breads, Moroccan crepes, pancakes, cake, omelette, yoghurt, coffee, tea and orange juice) --- and the Salt Restaurant offers an excellent 5-course set menu every night that provides a Moroccan gourmet experience without requiring you to set foot outside of the riad. Perfect for those evenings when the bustle of the souks become too much. We would recommend this riad to Marrakech visitors wanting a boutique hotel experience at reasonable prices.

10/10 – Uitstekend

U, London

Positief: Netheid, personeel en service en comfort kamer
Perfect location. We really liked the place.
Excellent experience and very nice staff and specially manager she was very helpful and super friendly. However breakfast was not included I' m afraid and jacuzzi facilities was extra. Even tho we been told it's free.

4/10 – Matig

......

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
not good experience
Very noisy day and night. Not what o expected by reading the reviews. Not 5 star more like a 3 star if lucky
Reactie van EL op 25 feb 2017
Thank you for taking the time to share your thoughts. Please do drop us a line and provide us direct feedback so that we can address your concerns for future guests. info at lescigognes dot com

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super friendly
Incredibly friendly team, dedicated to your wellbeing and satisfaction. Charming hotel in the heart of Marrakesh. Would definitely recommend
Reactie van EL op 25 feb 2017
Thank you for taking the time to share your thoughts

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Au top
Très bon séjour je recommande vivement j'y retournerais en famille l'équipe est au top aux petits soins pour vous très beau Riad avec de l'histoire j'ai passé un très bon séjour de cinq jours

2/10 – Ontzettend slecht

M, NANTES

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ma réservation que j aie faite était un 5 étoile
ne correspont pas du tout a l'hôtel demande nul vieux
Reactie van EL op 21 nov 2016
Veuillez nous envoyer du feedback spécifique.

6/10 – Redelijk

betty, new york, ny

Negatief: Netheid, staat van de accommodatie en faciliteiten
disappointing
read about the Expedia 2015 excellence prize etc... but was not what we though: Staff is not well trained.. they did not answer phone as we called for 30min looking for directions since there was construction nearby.. service was overall not 5* level at all.. rooms need some face lifts.. At least the one we stayed in ( red)....however greta roof top.. and very convenient location

6/10 – Redelijk

betty , New York, NY

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
disappointing
based on reviews, other luxury riads we stayed in and Expedia prize award from 2015, we were disappointed : first there was construction and we got lost and we called for 20min on their landline, no pick up... Second: Some rooms need a face lift.. Third, , Staff watched us leave carrying bags and didn't offer help.. the front desk lady did not know where the toilets were! breakfast's Staff blouses were not spotless... and finally, every riad I stayed in, had breakfast included, here we had to pay about $40 extra for bfast.. we recommend including it in the listed price like the vast majority of riads...so prospective clients have full disclosure
Reactie van EL op 11 jun 2017
Thank you for your feedback. We have found that most guests prefer to have the choice for breakfast and other meals, which is why we have had a la carte options as well as various board packages.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely visit! Perfect place all around.
Lovely!! Too many up sides to mention!