4/10 – Matig
Kim H.
14 jun 2016
Broken down airco and noisy/smelly
The apartment is one of many apartments in this marina ‘shopping center’ and next to it is a cul-de-sac that is used as a taxi stand. So next door we have loud music and exhaust fumes coming from waiting taxis and also shouting taxi drivers. Sitting with an open window draws in all these Caribbean sounds and smells ;) therefore we rely on aircon. The balcony has the same problem.
This brings us to the second problem. They offer the apartment with working aircon but during our 2 week stay (not finished yet) we twice had nonfunctioning aircons. Making it almost impossible to have lunch in the apartment. We leave the strong sun from 12:00 – 15:00 and eat in the apartment.
Apparently there is a known issue with the aircon. The lady who is our contact person told us the problem started when they got a new neighbor (a bank). So why rent an apartment with aircon if you know it won’t work all the time?
The first time we complained we heard that she was informed too late in the day and it couldn’t get fixed that day anymore (was fixed around 18:00). I actually told the onsite contact about this problem at 11:00. So how can this be too late?
Now, on day 10, we got the same problem again. At 8:00 in the morning exactly the aircon stops and at 8:10 I have sent an e-mail. Then at about 10:00 the concierge comes over asking if it is the same problem as before. Duh, I already told the contact by mail. So his reaction is, ok we will call the aircon guy again. I doubt we will see him today, leaving us in a hot apartment again.
Another thing they advertise is good internet access. Well, once we got here, we got informed that internet access is a problem. The only place we get access is in the upstairs bedroom. For me, as a business owner, it’s important to have e-mail access all day. Now I am confined to the bedroom to do my business.
The beds in the apartment are very hard. This is more a matter of preference so I will not call this a flaw. But the beds are very rickety and noisy. One of them looks like it may break down any day now.
Another big nuisance is the lighting. Powers saving bulbs are used throughout the apartment and because the light has a really cold color temperature the owner decided to have some red bulbs in certain fittings. There is one above our dinner table, so every night our entire dinner looks red. Ugh!
We eventually had 4 day's without aircon, we made complaints to the owner, but we didn't get any response. Very bad service!!
Kim H.
15 nachten verbleven in april 2016