Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 61 van 155 beoordelingen" "
10 - Uitstekend
61
Gastenscore: 8 - Goed. 50 van 155 beoordelingen" "
8 - Goed
50
Gastenscore: 6 - Redelijk. 20 van 155 beoordelingen" "
6 - Redelijk
20
Gastenscore: 4 - Matig. 15 van 155 beoordelingen" "
4 - Matig
15
Gastenscore: 2 - Ontzettend slecht. 9 van 155 beoordelingen" "
2 - Ontzettend slecht
9
8,2/10
Netheid
8,4/10
Personeel en service
8,0/10
Voorzieningen
7,8/10
Staat van de accommodatie en faciliteiten
7,6/10
Milieuvriendelijkheid
Beoordelingen
2/10 – Ontzettend slecht
nico
22 nov 2022
nico
12 nachten verbleven in november 2022
6/10 – Redelijk
Scott
Reisde met partner
28 apr 2024
Older property really bad smell in the area when you get out on your floor. Rooms were ok . Bed too hard . What was expected for this price.
Staff very responsive and courteous .
Scott
2 nachten verbleven in april 2024
8/10 – Goed
Thomas, Koror
5 mrt 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Good Value for money
Thomas
3 nachten verbleven in maart 2024
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Thomas,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.
10/10 – Uitstekend
Myra
27 feb 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
As always, hassle-free stay, attentive hotel staff, affordable rates in the heart of Makati CBD. Super reliable hotel, always a pleasant experience staying at Valero Suites👍👍👍
Myra
4 nachten verbleven in februari 2024
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Myra,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
2/10 – Ontzettend slecht
Cecil
13 feb 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bad odor within the building, elevator, unit floor.
Rusty bidet, linens and towels too old, bed too firm (had to request foam topper for comfort). Inside room not well cleaned, you can spot dust and not well maintained.
Cecil
3 nachten verbleven in februari 2024
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 27 feb 2024
Dear Cecil,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!Your feedback is extremely valuable to us as we strive to improve our services. While we hope you had a better experience with us, we understand our guest's comments and we try to learn from them. After a thorough review, we can't seem to correlate it to any incidents reported to us. All feedback is important to ensure that we properly address and correct what may have transpired during your visit. We look forward to having you as our guest again, under better circumstances.
8/10 – Goed
Thomas, Koror
Zakenreiziger
2 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms, friendly and helpful staff, stayed there many times over the past years and will stay there again.
Thomas
1 nacht verbleven in februari 2024
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 27 feb 2024
Dear Thomas,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
arcie
Reisde met familie
28 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great and very helpful. Our room was clean,
Close to restaurant and easy access to everything, nice park nearby. We had a great time on our stay. Will definitely stay at this hotel again.
arcie
4 nachten verbleven in januari 2024
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 27 feb 2024
Dear Arcie,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
2/10 – Ontzettend slecht
Richard
22 jan 2024
Negatief: Netheid
Richard
1 nacht verbleven in januari 2024
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear RichardThank you for staying at Valero Grand Suites by Swiss-Belhotel!Your feedback is highly appreciated, especially as we clearly failed to meet your expected standards. We took serious note of your disappointment with several areas of our services and facilities. We deeply apologize for the service shortfalls and the inconvenience we may have caused you. We wish to assure you that we have looked into your concerns and will take action to correct the deficiencies and improve our services. We look forward to having you as our guest again.
10/10 – Uitstekend
Myra
19 jan 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Myra
4 nachten verbleven in december 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 27 feb 2024
Dear MyraThank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
Myra
19 jan 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location
Myra
1 nacht verbleven in december 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear MyraThank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
Carolina
Reisde met een groep
12 jan 2024
Positief: Netheid
Negatief: Voorzieningen
The kitchen is outdated
Carolina
1 nacht verbleven in januari 2024
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Carolina, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. Please be assured that we have considered your suggestions and will discuss them with the team. We will always be grateful to guests like you who helped us to improve our level of service. You are a vital part of our continued growth and success.We look forward to having you as our guest again, under better circumstances.
8/10 – Goed
Timothy
4 jan 2024
Positief: Netheid
Timothy
2 nachten verbleven in december 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Timothy,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
6/10 – Redelijk
John D
3 jan 2024
Positief: Netheid
Negatief: Comfort kamer
Need new mattress other than that good place
Hotel was nice, staff was friendly. Only the bathroom was a little dirty near the sink and shower area. Kitchen was small but clean. The biggest problem was the mattress. It felt too hard and like laying on the box spring with very little padding. You could feel the springs poking through your back. They need a better mattress. Overall, place was good. Near drugstore, convenient store and restaurants.
John D
9 nachten verbleven in december 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear John D, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate your feedback and apologize for any inconvenience. Rest assured, we're actively working on improvements. Your insights are crucial to us.If you have further details or suggestions, we'd love to hear them. We hope to welcome you back for an enhanced experience.
8/10 – Goed
Kai
25 nov 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Kai
2 nachten verbleven in november 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Kai, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. We would be glad to know more about your experience. Should you have any suggestions on how we can further improve our facilities and services, please feel free to send us an email.We look forward to having you as our guest again and we wish you good health.
10/10 – Uitstekend
yoo
19 nov 2023
Positief: Netheid, comfort kamer
친절하고 깨끗했음 주변에 평일에는 붐비는데 주말에는 여는 가계가 별로 없었음
yoo
4 nachten verbleven in november 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear YooThank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 – Goed
TOKUO
18 nov 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
ベッドメイキングが手抜きだったのが残念。
TOKUO
5 nachten verbleven in november 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Tokuo,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 – Goed
John Laurence
17 nov 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Huge room
John Laurence
2 nachten verbleven in november 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear John Laurance, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
10/10 – Uitstekend
SHIN
12 nov 2023
SHIN
6 nachten verbleven in november 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Shin,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
8/10 – Goed
Richard
Reisde met partner
20 okt 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Close proximity to many restaurants and stores. Very clean room.
Richard
1 nacht verbleven in oktober 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
10/10 – Uitstekend
Mary Grace
18 okt 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
The was nice, clean and spacious.
Mary Grace
2 nachten verbleven in oktober 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Mary Grace, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
Jaime
28 sep 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great Staff, Top of the Line
Jaime
15 nachten verbleven in september 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Jaime, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
8/10 – Goed
Labora May Ellys
26 jul 2023
Positief: Netheid
The unit I was in, 2512 could use a bit of an update and thorough cleanliness. There was no outlet in the bathroom to plug-in the hairdryer and when I tried to use it outside in the main room, there is no mirror to look at. It was a bit inconvenient.
Labora May Ellys
1 nacht verbleven in juli 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Ellys, Thank you for bringing your concerns to our attention regarding unit 2512. I apologize for the inconvenience with the lack of outlets in the bathroom and the absence of a mirror. We take your feedback seriously and will address these issues promptly to improve our guests' experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.
10/10 – Uitstekend
Maria Charina
Reisde met partner, Reisde met familie
11 jul 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly service by the front desk staff, security and porters. 👍👍
Location is great!
The beds could use an upgrade… more softer mattress please.
Maria Charina
2 nachten verbleven in juli 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Maria, Thank you for your kind words regarding our front desk staff, security, and porters. We're delighted to hear that you had a great experience with our team and enjoyed the convenient location.I appreciate your feedback about the beds, and we will certainly take that into consideration for future improvements. Your comfort is important to us, and we'll explore options to provide a softer mattress for a more enjoyable stay.We look forward to welcoming you back and ensuring an even more pleasant experience next time.
8/10 – Goed
kenneth
9 jul 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Second time staying here within a year. Mediocre a/c and dated bathrooms keep this nice property from becoming “excellent”. The staff is amazing and attentive.
kenneth
1 nacht verbleven in juli 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Kenneth, We appreciate your kind words and are thrilled to know you look forward to returning. Ensuring a more pleasant experience on your next visit is our top priority. If there's anything specific you'd like us to address or enhance, please feel free to share, and we'll do our best to make your stay even more enjoyable.Thank you for your loyalty, and we can't wait to welcome you back
8/10 – Goed
Charles
Reisde met een groep
6 jul 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was nice and clean... staff was very helpful , nice area, resturants close... i stayed for almost 1 month..... there were a few roaches, not alot, maybe 5 in my time there. I didnt complain because it wasnt a lot and not in the kitchen.
Charles
22 nachten verbleven in juni 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Charles,Thank you for your positive feedback about your month-long stay. We're glad you found the hotel clean and our staff helpful. I apologize for the roach issue and appreciate your understanding. We'll address this promptly to ensure a better experience on your next visit.Looking forward to welcoming you back.
4/10 – Matig
Roberto
Reisde met familie
28 jun 2023
Negatief: Netheid
En besvikelse
Det var inte alls lika bra som det brukade vara, smutsiga lakan dåligt städat och obehagligt lukt i rummet och i våningen vi bodde på
Roberto
1 nacht verbleven in juni 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Roberto, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate your feedback and apologize for any inconvenience. Rest assured, we're actively working on improvements. Your insights are crucial to us.If you have further details or suggestions, we'd love to hear them. We hope to welcome you back for an enhanced experience.
10/10 – Uitstekend
Rosie
17 jun 2023
Rosie
11 nachten verbleven in december 2022
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 25 jan 2024
Dear Rosie,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
RENATO
Zakenreiziger, Reisde met partner
1 jun 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and Hospitable
RENATO
1 nacht verbleven in mei 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Renato,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
RENATO
Zakenreiziger, Reisde met familie
30 mei 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Courteous and and respectful. Answers your needs …
RENATO
13 nachten verbleven in mei 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Renato,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 – Goed
AKIHIRO, NAGOYASI
26 mei 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
AKIHIRO
3 nachten verbleven in mei 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Akihiro,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 – Goed
KENG HSIN
22 mei 2023
KENG HSIN
1 nacht verbleven in mei 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Keng HsinThank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
6/10 – Redelijk
Kenichi
Reisde met familie en kleine kinderen
2 mei 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wifi 環境は速くて良かったです。シャワーは弱く時間がかかります
Kenichi
2 nachten verbleven in april 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Kenichi, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 – Goed
Hasan, Hollywood
25 apr 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
it’s okay
Hasan
27 nachten verbleven in maart 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Hasan, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
10/10 – Uitstekend
Delanda
23 apr 2023
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Awesome
Delanda
9 nachten verbleven in april 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Delanda, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
10/10 – Uitstekend
Chris
19 apr 2023
Positief: Comfort kamer
Great People Ok Room
The lady who checked us in was awesome and the staff were great. There was a smell in the room due to a water trap not having water in it, but once I found it and fixed it the smell started getting better.
Chris
4 nachten verbleven in april 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Chris, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
MARY JANE
Reisde met familie
11 apr 2023
Positief: Netheid, comfort kamer
Amazing will come back again
MARY JANE
1 nacht verbleven in april 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Mary Jane, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
MARY JANE
10 apr 2023
MARY JANE
1 nacht verbleven in april 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Mary Jane,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
8/10 – Goed
Kumiko
26 mrt 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Kumiko, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
4/10 – Matig
Gregory
17 mrt 2023
Negatief: Netheid
The lobby looks completely clean and was impressed with the quality of the personnel staffing the desk. Jerome was a very good night manager and then changed the days while I was there but he took charge of trying to keep everything in check so far as my reservation was concerned. I was very disappointed in the first room we went to it was not anything I expected when you order something like a queen sweet supposed to be premier and it was not it was anything but a sweet and the bathroom you could almost step into the toilet from the shower. So there are many other things I won't go into detail but I would not be staying at the Valero again if I came back to PI. They tried to make it right and the finishing touch was a roach crawling around the microwave oven in the room we had that was it that was out of there. Went to another hotel had nothing but praise for that one and cost about just the same per night. And I'll be doing review on that hotel on the Google maps and the website for the hotel itself. I would suggest somebody look somewhere else for a room and not the at the Valero. The street noise is tremendous I got very little sleep the time I was there.
Gregory
18 nachten verbleven in februari 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Gregory, Thank you for choosing Valero Grand Suites by Swiss-Belhotel. We appreciate your feedback and apologize for any inconvenience. Your insights are crucial, and we are actively working on improvements.If you have specific details or suggestions, please share them. We hope to welcome you back for an enhanced experience.
8/10 – Goed
Dolly
Reisde met familie
14 mrt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Safe to walk…
Dolly
1 nacht verbleven in maart 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Dolly, Dear Valued Guest,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
6/10 – Redelijk
Macoto
Zakenreiziger, Reisde met partner
13 mrt 2023
Negatief: Voorzieningen
電子レンジ貸してくれなかった。
Macoto
8 nachten verbleven in februari 2023
10/10 – Uitstekend
MOHAMMED
Reisde met een groep
13 mrt 2023
Positief: Netheid, comfort kamer
MOHAMMED
1 nacht verbleven in maart 2023
10/10 – Uitstekend
Shelah
Reisde met familie
12 mrt 2023
Positief: Netheid, comfort kamer
Shelah
5 nachten verbleven in maart 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Shelah, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 – Uitstekend
Karin, Lancaster
Reisde met partner
12 mrt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel! Very professional and efficient hotel staff.
Karin
2 nachten verbleven in maart 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Karin,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.
10/10 – Uitstekend
Karin, Lancaster
Reisde met partner
8 mrt 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My fiancé and I had a great experience at the hotel from March 3, 2023 to March 11, 2023. We loved the room assigned to us. The housekeeping service was excellent. The staff are professional and efficient. We loved using the gym snd the pool. We will definitely be back next year.
Karin
4 nachten verbleven in maart 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Karin, We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.
10/10 – Uitstekend
Gertrude
Reisde met familie
1 mrt 2023
Positief: Netheid, comfort kamer
Gertrude
2 nachten verbleven in februari 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Gertrude, We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.
10/10 – Uitstekend
Femi
27 feb 2023
Positief: Netheid, comfort kamer
Ideal location
Central Makati. Walking distance to most spots
Femi
3 nachten verbleven in februari 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Femi, Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
10/10 – Uitstekend
Geverifieerde reiziger
24 feb 2023
Positief: Netheid, comfort kamer
Amazing!
My stay was wonderful. My room was so clean. And amazing ambiance. All the staff are friendly.
Geverifieerde reiziger
3 nachten verbleven in februari 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Valued Guest,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. We are pleased to hear that you felt our standard of hygiene and sanitation were very high and found the team to be professional. Since 2020 we have invested in new health & safety protocols to ensure the health and safety of guests and staff.We look forward to welcoming you in the near future under better circumstances.
8/10 – Goed
Jeffrey
15 feb 2023
Jeffrey
1 nacht verbleven in februari 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Valued Guest,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
6/10 – Redelijk
Geverifieerde reiziger
Reisde met familie
14 feb 2023
Positief: Netheid
Great location, friendly staff, dated bathrooms
The staff was very friendly and helpful; they definitely made our stay very pleasant.
The room we had was quite spacious and had great natural light. However, the bathrooms needed updating as the shower's heat regulator seems to be broken; the water swung from very hot to cold quite intermittently.
Geverifieerde reiziger
5 nachten verbleven in februari 2023
Reactie van Your Valero Grand Suites by Swiss-Belhotel op 26 mrt 2024
Dear Valued Guest,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!Your feedback is extremely valuable to us as we strive to improve our services. While we hope you had a better experience with us, we understand our guest's comments and we try to accommodate all suggestions as to why we are upgrading all our facilities. We will always be grateful to guests like you who helped us to improve our level of service. You are a vital part of our continued growth and success.We look forward to having you as our guest again, under better circumstances.