Dear Natasja, I hope you’re well and that your return journey home went smoothly. It is a genuine pleasure to read that our Zafiro Palace Andratx Hotel lived up to your expectations. We appreciate you highlighting the hotel the rooms and the locations and that you had a great few days on the island. Your kind and positive words encourage us to continue working with even greater enthusiasm to ensure all our guests arrive home with beautiful memories of their holiday with Zafiro. We would love to have another chance to surprise you once again in the future. Best regards Ariane Reinhardt

Dear Lauren,Thank you for taking the time to share your feedback with us.We are glad to hear that you found our rooms to be nice. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests. We appreciate your kind words regarding this aspect of your stay.We are sorry to hear that you were disappointed with the food and felt that the hotel did not meet your expectations. We strive to offer a variety of dining options across our five restaurants, and we continually work to improve our offerings based on guest feedback. Regarding the pool hours, we close them in the early evening to ensure proper maintenance and cleanliness for the next day. We apologize if this caused any inconvenience during your stay. As a recently built hotel, we are committed to addressing any wear and tear issues promptly to maintain our high standards. We understand that the value of our services is important to our guests, and we continually work to provide an exceptional experience at a competitive price.We hope to welcome you again. Best regards,

Dear Guest,I would like to thank you for the time taken to write this review of your experience with us.We are truly sorry to hear about the unpleasant smell in your room and the inconvenience it caused. Our team is committed to addressing any issues promptly, and we encourage guests to report any concerns to our 24-hour reception so we can resolve them as quickly as possible. Regarding the Earl Grey tea, we apologize for the confusion and any inconvenience this may have caused. We will ensure that our staff is better informed about the available tea options in the future.We take all feedback from our guests very seriously and are constantly working to improve all aspects of our service and facilities. Thanks to your comments about your experience, we will be able to review the points you mentioned together with our food and beverage managers. We hope you will consider staying with us again so we can demonstrate the level of service we are known for and proud of.The Guest Experience TeamZafiro Palace Andratx

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Dear John,Thank you for taking the time to review your stay.We are concerned about the incident you mentioned. The safety and security of our guests is our top priority, and we take such matters very seriously. We apologize for any inconvenience you experienced during your stay and for not meeting your expectations in terms of service and room amenities.We would like to assure you that we have taken your feedback on board and will work diligently to improve our services and address any issues.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best regards,

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We are very happy that you enjoyed your visit with us.Thank you very much and we look forward to welcoming you again soon :)

Your feedback help us improvingThank you very much!We look forward to seeing you soon :)

Lieber Igor, zunächst einmal möchten wir uns bei Ihnen dafür danken, dass Sie unser Hotel für Ihren Urlaub auf der Insel ausgewählt haben, dann aber auch für die Zeit, die Sie für das Schreiben Ihrer Bewertung aufgebracht haben. Wir bedauern es zu lesen, dass Sie solche Unannehmlichkeiten bezüglich der Sicherheitsmaßnahmen unseres Hotels erleben mussten. Deshalb entschuldigen wir uns ganz aufrichtig für diesen definitiv nicht repräsentativen Eindruck und werden die notwendigen Maßnahmen ergreifen, sodass dies nicht wieder vorkommt. Wir möchten Sie bitten, uns eine E-Mail zu schreiben, sodass wir diesen Vorfall mehr im Detail besprechen können und eine entsprechende Lösung für Sie finden können. Wir würden uns wirklich freuen, Sie wieder bei uns zu begrüßen, um dann einen positiven Eindruck bei Ihnen zu hinterlassen. Mit freundlichen Grüßen, Guest Experience Department Zafiro Palace Andratx Hotel

Thank you very much!It will be a pleasure welcoming you back :)

Danke vielmals! Wir hoffen Sie wieder zu sehen :)

Dear Nikolai, Thank you for taking some of your precious time to share your impressions about our hotel on Expedia. I am delighted to read that you enjoyed your holiday at our hotel. Hopefully we will have the opportunity to welcome you back in the near future. Warmest regards, Ariane Reinhardt Guest Relations Manager Zafiro Palace Andratx

Dear Darren, Thank you for taking the time to leave us such amazing feedback following your recent stay with us. Thank you for highlighting the cleanliness and order of our hotel. I am delighted to see that you enjoyed your stay and left us feeling relaxed! We hope to welcome you back again soon. Thank you again, Ariane Reinhardt Guest Relations Manager Zafiro Palace Andratx

Dear Ethan, It is a pleasure to read that our Zafiro Palace Andratx lived up to your expectations. We appreciate you highlighting the hotel Sky Pool where you really can relax, our Breakfast buffett, our service and that you had a great few days on the island. Your kind and positive words encourage us to continue working with even greater enthusiasm to ensure all our guests arrive home with beautiful memories of their holiday with Zafiro. You are wright, that as we are not the only hotel in Camp de Mar and sourrondings, when people want to go out for dinner at the same time, it takes some time to get a taxi. The rest of the day its no problem. We would love to have another chance to surprise you once again in the future. Our warmest regards, Ariane Reinhardt Zafiro Palace Andratx

Dear Johan, I hope you’re well and that your return journey home went smoothly. I would like to thank you for rating the hotel and for your generosity in giving us the highest score. We hope to see you soon again. Enjoy your day! Best wishes from Camp de Mar Ariane Reinhardt

Estimado Juan, Agradecemos sus amables palabras sobre su estancia en el Zafiro (nombre hotel) y nos encanta que se haya llevado a casa este bonito recuerdo de sus vacaciones. En Zafiro prestamos mucha atención a todas las opiniones de nuestros clientes y leer comentarios como el suyo nos confirma que estamos trabajando en la dirección correcta. Esperamos sinceramente poder volver a recibirles en un futuro no lejano. Atentamente, Ariane Reinhardt

Dear Veronica, We appreciate your kind words about your stay at the Zafiro Palace Andratx and are so happy you have arrived home with this beautiful memory of your holiday. I'm really pleased to read that you enjoyed our rooms with the hot tub and pool areas during your vacation. We are totally convinced that reviews like yours are the best possible way to convey the Zafiro experience and we are so happy you decided to share it here. We hope to have the opportunity to see you again very soon in one of our Zafiro Hotels. Our warmest regards, Ariane Reinhardt

Dear Guest V, We appreciate your kind words about your stay at the Zafiro Palace Andratx and are so happy you have arrived home with this beautiful memory of your holiday. We are totally convinced that reviews like yours are the best possible way to convey the Zafiro experience and we are so happy you decided to share it here. We hope to have the opportunity to see you again very soon in one of our Zafiro Hotels. Our warmest regards, Ariane Reinhardt

Dear Karin, Thank you for taking the time to evaluate your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Ariane Reinhardt

Dear Steve, We appreciate your kind words about your stay at the Zafiro Palace Andratx and are so happy you have arrived home with this beautiful memory of your holiday. We are totally convinced that reviews like yours are the best possible way to convey the Zafiro experience and we are so happy you decided to share it here. We hope to have the opportunity to see you again very soon in one of our Zafiro Hotels. Our warmest regards,

Dear guest, We are deeply sorry to read that you did not enjoy your experience in our hotel to the full. Since its recent opening we are doing everything we can every day to make each stay truly unforgettable. We have reviewed your comments in detail together with our teams and Heads of Department and we would like to assure you that we are working to make every possible improvement in all the areas you mention. With regard to the incident with the lifts, I would like to mention that this was caused by technical problems in the first few days after opening the hotel and that it took a couple of days for the engineers to fix it. The problem has now been resolved and the lifts are currently working correctly. We apologise for any inconvenience this specific incident may have caused you during your stay. The challenges that such a major project as the opening of a newly built hotel normally entail have been exacerbated this year by the pandemic, to which we have responded with the greatest possible professionalism and enthusiasm, although I'm sorry to see from your comments that we have not met your expectations. We would be grateful if you could give us another opportunity in the future, in which we will do our very best to ensure you enjoy an unbeatable experience and return home with fantastic memories of your holiday on the island. Sincerely, Isabel Moreno