Dear Derek,Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be very pleasant and that our hotel's central location was convenient for you.Our team takes great pride in providing exceptional customer service, so I'm thrilled to know that they were able to make your experience a pleasant one. Ensuring our guests feel welcomed and well-cared for is a top priority for us.The convenience of our hotel's location is also something we strive to offer our guests. Being centrally situated allows our customers to easily access the key attractions, businesses, and amenities in the area. We're glad this was beneficial for your stay.Thank you again for taking the time to share your feedback. We appreciate your business and hope you will choose to stay with us again the next time your travels bring you to our area.Best regards,Courtyard by Marriott Melaka

Dear Yang Lim,It's wonderful to hear that you had a great time at our hotel! We appreciate your positive feedback and are pleased to know that we were able to provide you with a memorable experience. We hope to welcome you back soon for another enjoyable stay.Best regards,Courtyard by Marriott Melaka

Dear Azlina,Thank you for the feedback. We're pleased the room was simple yet spacious.Providing comfortable accommodations is a priority, and your assessment helps reinforce we're meeting guest expectations.We appreciate you taking the time to share your perspective. We hope to welcome you back.Best regards,Courtyard by Marriott Melaka

Dear Elaine,Thank you so much for taking the time to share your wonderful experience at our hotel. We truly appreciate your feedback!We are delighted to hear that you found our check-in and check-out process to be fast and easy. Our front office staff takes pride in providing friendly and helpful service, and it's great to know that they made a positive impression on you.We are glad that you enjoyed the spacious and clean room. We strive to maintain high standards of cleanliness and comfort to ensure our guests have a pleasant stay.It's fantastic that you took advantage of our complimentary shuttle service to Jonker Street. As you mentioned, due to limited seating, we encourage guests to register at the concierge to secure their spot. We're thrilled that this service added convenience to your stay.Thank you for recommending our hotel. Your kind words and positive feedback mean a lot to us.We look forward to welcoming you back in the future for another excellent stay.Best regards,Courtyard by Marriott Melaka

Dear Timotheos,Thank you for choosing to stay at our hotel and for your kind words of appreciation. We are thrilled to hear that you had a wonderful experience during your two-night stay.We are delighted that our team, from security to front desk, concierge, F&B, and pool staff, provided you with excellent service. It brings us great joy to know that their dedication and hard work made a positive impression on you.Your words of encouragement mean a lot to us, and we will definitely share your feedback with our team members. They will be delighted to know that their efforts are appreciated.Thank you for your kind wishes and support. We will continue to strive for excellence and provide an amazing experience for all our guests.We look forward to welcoming you back for another exceptional stay in the future.Best regards,Courtyard by Marriott Melaka

Dear Chee Leong,We're grateful for your excellent rating and for staying at our hotel. It's a pleasure to know that you had a wonderful time and we look forward to your next visit.Best regards,Courtyard by Marriott Melaka

Dear Man Sin,we're sorry to hear that your stay with us did not meet your expectations. We strive to provide all of our guests with exceptional service and amenities, and we apologize for any inconvenience caused. If you would like to discuss your experience further, please don't hesitate to contact us directly.Best regards,Courtyard by Marriott Melaka

Dear Avrel,Thank you for your comprehensive feedback. We appreciate you taking the time to share your experience with us.We're glad to hear that you found our hotel lobby to be spacious and the property to be well-maintained. That is certainly something we pride ourselves on.We notice that different hotels and regions may have different beds. Our double bed is about 10 cm smaller than a queen-size bed and bigger than single-size bed.Thank you again for your feedback. We value your input, as it helps us continuously improve the guest experience at our hotel. Please let us know if there is anything else we can do to make your next stay even more enjoyable.Best regards,Courtyard by Marriott Melaka

Dear Sudip,Thank you for your feedback regarding the swimming pool and the toilets. We're glad to hear that you enjoyed the swimming pool during your stay.Regarding the issue with the toilets feeling stuffy, we apologize for any discomfort this may have caused. Your feedback is valuable to us, and we will share it with our staff to address the concern. We will look into the ventilation and consider installing exhaust systems or taking appropriate measures to improve the air circulation in the toilets.We appreciate your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. If there is anything else we can assist you with or if you have any further feedback, please feel free to let us know.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Best regards,Courtyard by Marriott Melaka

Dear Fabian,Thank you for sharing your feedback about your stay at our hotel. We appreciate your positive comments about our friendly and helpful staff, as well as the cleanliness of our hotel.We understand that the location might be a bit far from the shopping center, and we apologize for any inconvenience caused. While we strive to provide a convenient and accessible location, we recognize that individual preferences may vary.We are delighted to hear that our staff provided you with a positive experience through their friendliness and helpfulness. We believe that exceptional service is a key aspect of a memorable stay, and we appreciate your recognition of our team's efforts.Maintaining a clean and comfortable environment is a top priority, and we are glad that you found our hotel to be clean.Thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.Best regards,Courtyard by Marriott Melaka

Dear Gigi,Thank you for sharing your positive experience at our new property. We're delighted to hear that you enjoyed the great open space and beautiful lobby. Providing a spacious and comfortable room is important to us, and we're glad that you found it to be spacious and that you loved the bathroom with ample room for your toiletries.Maintaining cleanliness is a top priority, and we're thrilled that you found our property to be clean. We understand the importance of a good night's sleep, and we're glad that you appreciated our pillow menu, which allowed you to choose a suitable pillow for a great night's sleep.Thank you for choosing to stay with us and for your kind words. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.Best regards,Courtyard by Marriott Melaka

Dear Ruby,Thank you for your feedback! We're glad to hear that you had an excellent stay and found our service to be exceptional. We strive to provide top-notch service to ensure our guests have a memorable experience.We're also pleased to hear that you found it easy to get around Malacca using ride-hailing services like Grab. Convenient transportation options can greatly enhance the overall travel experience.Thank you for choosing our hotel, and we appreciate your kind words. We look forward to welcoming you back in the future. If there's anything else we can assist you with or if you have any further recommendations, please feel free to let us know.Best regards,Courtyard by Marriott Melaka

Dear Janice,Thank you so much for taking the time to share your wonderful experience with us! We hope to welcome you back soon for another memorable stay.Best regards,Courtyard by Marriott Melaka

Dear Jiajun,We apologize if our hotel's location and parking options did not meet your expectations. We understand that convenient transportation options are important for our guests who do not drive. We appreciate your feedback and will take it into consideration as we continue to improve our services and facilities.Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.Best regards,Courtyard by Marriott Melaka

Dear Aidil,Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience during your stay at our hotel. We appreciate your kind words and your encouragement. Our team is committed to providing exceptional service, and we're glad that we met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Courtyard by Marriott Melaka

dear Sungchul,We appreciate your great rating and for considering our hotel. It's wonderful to hear that you had a pleasant experience and we hope to have the pleasure of hosting you again in the near future.Best regards,Courtyard by Marriott Melaka

Dear Chingwen,We appreciate your positive rating and for considering our hotel. We're thrilled to have met your expectations and we hope to have the pleasure of hosting you again in the future.Best regards,Courtyard by Marriott Melaka

Dear Guest,it's fantastic to hear that you had a great time at our hotel! We strive to provide all of our guests with exceptional service and amenities, and we're thrilled that we were able to do so for you. We hope to see you again soon for another wonderful stay.Best regards,Courtyard by Marriott Melaka

Dear Kua,Thank you for your positive rating and for choosing our hotel. We're delighted to know that you had a great experience during your stay. We look forward to welcoming you back soon!Best regards,Courtyard by Marriott Melaka

Dear Hee Jung,thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our team was able to provide you with exceptional service. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future.

Dear Kenichi,Thank you for choosing to stay with us at Courtyard by Marriott Melaka, and for taking the time to share your feedback. We greatly appreciate your kind words about our hotel's cleanliness and the pleasant and helpful service provided by our staff. It's always our goal to ensure our guests have a memorable stay.We apologize for any inconvenience caused by the lack of an ATM within the hotel premises and the early closure of our restaurant. We understand the importance of these amenities and their availability to our guests. We appreciate your valuable feedback as it helps us identify areas where we can make enhancements. We continuously strive to provide the best possible services and facilities for our guests.Thank you once again for choosing Courtyard by Marriott Melaka. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Courtyard by Marriott Melaka

Dear Gabriele,Thank you for choosing to stay at Courtyard by Marriott Melaka and for sharing your positive feedback. We are thrilled to hear that you had a pleasant experience with us.We are glad that you found our hotel to be pretty new, and we take pride in providing a fresh and modern environment for our guests. Our team is dedicated to delivering friendly and attentive service, and we are delighted that you felt welcomed and well taken care of during your stay.The convenience of being able to walk to the city center is indeed a great advantage, and we are pleased that you found it to be a favorable feature of our location.It is wonderful to hear that you found our beds to be incredibly comfortable. We understand the importance of a good night's sleep, and we strive to provide our guests with a restful and rejuvenating experience.Thank you for your kind words about Courtyard by Marriott Melaka being a very good place to stay. Our goal is to create memorable experiences for our guests, and we are delighted that we were able to meet your expectations.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Best regards,Courtyard by Marriott Melaka

Dear Edward,Good day, we're delighted to hear that your stay with us was a success and that we were able to provide you with a comfortable and enjoyable experience. Thank you for sharing your positive feedback, and we hope to have the pleasure of welcoming you back again soon.Best regards,Courtyard by Marriott Melaka

Dear Daniel,Thank you for choosing our hotel for your recent visit. We're thrilled to hear that you enjoyed your stay and that you found our team to be friendly and helpful. We appreciate your kind words and look forward to welcoming you back in the near future.Best regards,Courtyard by Marriott Melaka

Dear guest,Thank you for sharing your feedback about your recent check-in experience and stay with us. We apologize for the inconvenience and disappointment you experienced.We understand that the check-in process did not meet your expectations due to the long waiting time. We apologize for any frustration caused by the limited number of staff available during peak check-in hours. Your feedback is valuable to us, and we will review our staffing levels to ensure a more efficient check-in process in the future.We're also sorry to hear about the strange foul smell in the lobby and lift. Maintaining a pleasant and fresh environment is important to us, and we regret that we fell short in this aspect. We will investigate and address this issue with our team to rectify the situation promptly.Additionally, we apologize for the lack of carpeting in the room and the absence of a floor mat in the toilet. Your comments have been noted, and we will evaluate these aspects to improve our guests' comfort and convenience.Regarding the hidden placement of drinks, cups, and other amenities, we apologize for any inconvenience caused. We will assess the accessibility and visibility of these items to ensure a more effortless experience for our guests.We appreciate your feedback and apologize for not meeting your expectations as a Marriott-branded hotel. We value your comments, and we will use them to make improvements and provide a better experience for our guests.If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to contact us. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay in the future.Best regards,Courtyard by Marriott Melaka

Dear Beng Hee,Thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you enjoyed the grand reception hall and found our rooms to be clean and modern. We take pride in creating a comfortable and stylish environment for our guests.Moreover, we're glad to hear that our staff provided friendly and accommodating service. We strive to ensure that our guests feel welcome and well taken care of throughout their stay.Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another pleasant experience.Best regards,Courtyard by Marriott Melaka

Dear guest,We're grateful for your positive rating and for choosing our hotel. It's fantastic to know that you had a memorable stay and we hope to have the opportunity to serve you again soon.Best regards,Courtyard by Marriott Melaka

Dear Meggie,Thank you for booking two rooms with us. We apologize for the inconvenience you experienced with the availability of the second room.Our standard check-in time is at 3pm, and we strive to have all rooms prepared for our guests by that time. However, in this case, we regret that the second room was not available until after 6pm. We understand that this delay caused inconvenience for you and your party.We apologize for the delay and any frustration it may have caused. We will address this issue with our team to ensure that such situations are minimized in the future.Thank you for your understanding, and we appreciate your patience. If there is anything else we can assist you with during your stay, please do not hesitate to let us know.Best regards,Courtyard by Marriott Melaka

Dear Mohammed,Thank you for sharing your feedback with us! We're thrilled to hear that you had a great stay and that our team was able to provide you with top-notch service. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.Best regards,Courtyard by Marriott Melaka

Dear Jin Soo,Thank you for providing a positive review of your stay at our newly built hotel. We are glad to hear that you found it clean and enjoyable. We strive to provide our guests with a comfortable and clean environment, and we are pleased that we met your expectations.We look forward to serving you again in the future and providing you with an even better experience.Thank you.Best regards,Courtyard by Marriott Melaka

Dear Ben,thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had an enjoyable stay and that our team was able to exceed your expectations. We hope to welcome you back soon for another memorable stay.Warm regards,Courtyard by Marriott Melaka

Dear Jennylyn,Thank you for sharing your feedback about your recent stay at Courtyard Marriott Melaka. We apologize for the concerning experience you had regarding the cleanliness of the room cups and cutlery. This is not in line with our standards of hygiene and cleanliness, and we take your feedback very seriously.We understand the importance of maintaining high hygiene standards, especially in light of the current global situation. We are investigating this matter internally and will take immediate action to rectify any lapses in our cleaning procedures.We sincerely apologize for any inconvenience caused and assure you that we will address this issue to ensure that such incidents do not recur in the future. The cleanliness and safety of our guests are of utmost importance to us, and we appreciate you bringing this matter to our attention.Thank you for choosing to stay with us, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Best regards,Courtyard by Marriott Melaka

Dear Rushdi,Thank you for your positive rating and for staying at our hotel. We're delighted that you enjoyed your time with us and we look forward to welcoming you back for another exceptional stay.Warm regards,Courtyard by Marriott Melaka

Dear Lee,Thank you for your feedback. We apologize for the loud noise of doors closing from neighboring rooms. We appreciate your positive comments about the efficient breakfast crowd handling, car parking, check-in process, and choices of pillows. We will work on improving the breakfast spread quality. We value your input and hope to welcome you back for an improved experience in the future.Best regards,Courtyard by Marriott Melaka

Dear Jenny,Thank you for sharing your feedback with us. We appreciate your positive overall impression of your stay. We also understand your concerns regarding the limited dining options, amenities, and some inflexibilities.Your insights are important to us, and we will certainly take them into consideration as we continue to enhance our offerings. If there are specific areas you believe we can improve or if you have any additional suggestions, please feel free to share.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Courtyard by Marriott Melaka

Dear guest,Thank you for sharing your wonderful experience at Courtyard by Marriott Melaka. We're thrilled to hear that you had a fantastic stay with us.We're glad you found the room spacious and comfortable with two double beds. It's great to know that you enjoyed the stunning view of Melaka city from your room. We strive to provide our guests with a comfortable and memorable experience, and we're delighted that we succeeded in doing so.We appreciate your kind words about our hotel being a great place with an economical price. We aim to offer our guests excellent value for their money without compromising on quality and service.Thank you for considering us for your future stays in Melaka. We would be honored to welcome you back to Courtyard by Marriott Melaka and provide you with another exceptional experience.Best regards,Courtyard by Marriott Melaka

Dear Nicholas,Thank you for bringing the issue to our attention regarding the accommodation for three people in your room. We understand that the room configuration and the availability of amenities for three guests were not up to your expectations.Please note that our standard room configuration is designed for two guests, and any additional bedding or amenities for a third person would require an extra charge. To accommodate a third person in the room, we offer the option to add an additional roll-up bed for an extra charge of RM 159nett. This ensures that all guests have a comfortable stay with adequate bedding and amenities.Once again, we apologize for the inconvenience, and we appreciate your feedback.Best regards,Courtyard by Marriott Melaka

Dear Latifah,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're delighted to hear that you had a positive experience, particularly with regards to cleanliness and the friendliness and helpfulness of our staff.Maintaining a clean and hygienic environment is a top priority for us, and we're glad that our efforts were noticeable during your stay. We believe that a clean and well-maintained hotel contributes to a comfortable and enjoyable experience for our guests.We're also pleased to know that our staff made a positive impression on you with their friendly and helpful demeanor. Our team takes pride in delivering exceptional service and going above and beyond to meet our guests' needs.Thank you for acknowledging these aspects of your stay. We greatly appreciate your feedback and look forward to welcoming you back to our hotel in the future.Best regards,Courtyard by Marriott Melaka

Dear Paulie,We appreciate your great rating and for considering our hotel. It's wonderful to hear that you had a pleasant experience and we hope to have the pleasure of hosting you again in the near future.Warm regards,Courtyard by Marriott Melaka

Dear Paulie,Thank you for your kind review! We're thrilled to hear that you found our hotel beautiful and that you enjoyed the good services provided. It's great to know that the rooms were spacious and clean, as we strive to provide a comfortable and pleasant environment for our guests.We appreciate your feedback and are delighted that you had a positive experience during your stay. If there is anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Courtyard by Marriott Melaka

Dear Kamchoon,That's wonderful to hear! We're thrilled that you had a positive experience at our newly opened hotel. It's fantastic that you found our amenities to be excellent and enjoyed our great breakfast offerings. Our team takes pride in maintaining cleanliness throughout the property to ensure a pleasant stay for our guests. We're glad that our location was convenient for you, and it's always a delight to leave a lasting impression. Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay!Best regards,Courtyard by Marriott Melaka

Dear Yunhua,Good day, we're sorry to hear that you were disappointed with your recent stay at our hotel. We take all feedback seriously and will work to address the issues you've raised. If you would like to discuss your experience further, please contact us directly via info.cymelaka@courtyard.com

Dear Kian Hoo,Good day, Thank you for your excellent rating and for staying with us. We're glad you had a wonderful experience and we can't wait to have you back as our valued guest.Best regards,Courtyard by Marriott Melaka

Dear HoonSeo, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about the cleanliness and appearance of our new property.However, we apologize for any inconvenience caused by the lack of soundproofing in your room. We understand that a peaceful and quiet environment is crucial for a comfortable stay, and we regret that you experienced noise disturbances from scraping and tapping sounds. We take your feedback seriously and will investigate the issue to identify any areas where improvements can be made.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Best regards,Courtyard by Marriott Melaka

Dear Ying Mei,Thank you for choosing to stay at our hotel and for sharing your positive feedback. We are delighted to hear that you found our hotel cozy and a good value for money.We strive to create a comfortable and enjoyable environment for our guests, and we are pleased that we met your expectations during your stay.We appreciate your kind words and look forward to welcoming you back in the future. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing our hotel.Warm regards,Courtyard by Marriott Melaka

Dear Chiew Yun,Good day, Thank you for choosing to stay at our hotel and for sharing your valuable feedback. We appreciate your positive comments about the quiet surroundings and the helpfulness of our staff. We strive to create a peaceful and accommodating environment for our guests.We apologize for the inconveniences you experienced with the breakfast timing and the configuration of the toilet. We understand that having a shorter breakfast timing, even on weekends, may not provide enough convenience for our guests. We will take your feedback into consideration and review our breakfast schedule to better accommodate our guests' needs.Regarding the toilet configuration, we apologize for any difficulties you encountered, especially with the bath tub. We understand that the high bathtub may pose challenges for some guests, including children and the elderly. We appreciate your suggestions to install a shower area instead and include a small step for kids. We will review the bathroom design to make it more user-friendly and accessible for all guests.Thank you for bringing these matters to our attention. Your feedback is important to us as we continuously strive to improve our services and facilities. If there is anything else we can do to enhance your experience or address any other concerns, please do not hesitate to let us know.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Sincerely,Courtyard by Marriott Melaka

Dear Joshua,Good day, Thank you for choosing to stay at our hotel and for sharing your positive feedback. We are delighted to hear that you had a wonderful experience during your stay.We are pleased that our staff greeted you with friendliness, as we strive to provide excellent customer service. It's great to know that you found our hotel to be very nice and clean. Maintaining a clean and comfortable environment is a top priority for us.We're thrilled that you enjoyed our gym and pool facilities. We believe that offering amenities like these enhances the overall experience for our guests.Thank you for your kind words, and we look forward to welcoming you back in the future. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing our hotel.Warm regards,Courtyard by Marriott Melaka

Dear Abdun,Thank you for sharing your feedback with us. We apologize if the views from our sea-facing rooms did not meet your expectations. We understand that a good view is an important aspect of the overall experience for our guests.While our sea-facing rooms are designed to provide a view of the sea, it is possible that the city view was also visible from certain angles or due to the surrounding landscape. We apologize for any disappointment this may have caused.We appreciate your feedback and will take it into consideration as we continue to improve our offerings. If there is anything else we can do to enhance your stay or address any concerns you may have, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Courtyard by Marriott Melaka

Dear Daesung,Good day, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our team was able to provide you with exceptional service. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future.Best regards,Courtyard by Marriott Melaka