Exterieur
Beschikbaarheid controleren

Beoordelingen van voco Makkah, an IHG Hotel

4 out of 5
voco Makkah, an IHG Hotel
Ibrahim Al Khalil Street, Al Mesfalah, Makkah

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 90 van 123 beoordelingen" "
Gastenscore: 8 - Goed. 19 van 123 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 123 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 123 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 123 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

HARIS

Reisde met partner
not good not bad but it’s ok this hotel service it’s ok break fast it’s ok walking distance for haram 23 minuts if you book this hotel in ramadan think to much the road ibrahim khalil its very busy.
3 nachten verbleven in januari 2024

6/10 – Redelijk

Muhammad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked with Breakfast and Dinner but they gave me only Dinner on request. Dinner and Breakfast was showing in Expedia information but not in Hotel information.
2 nachten verbleven in mei 2024
Reactie van Manal op 27 mei 2024
Thank you for your feedback. We apologize for any confusion regarding your meal plan. We're investigating the discrepancy to avoid such issues in the future. Your input is valuable, and we'd like to discuss this matter further. Could you please provide us with a contact number or email address?Sincerely,Marketing Executive

10/10 – Uitstekend

IMTIAZ, IRVING

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to say. Service was excellent
2 nachten verbleven in mei 2024
Reactie van Manal op 16 mei 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

sameh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice stuff
3 nachten verbleven in april 2024
Reactie van Manal op 1 mei 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Samir

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful place and amazing services.
1 nacht verbleven in april 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Sadio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
3 nachten verbleven in april 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Akram

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and great staff
3 nachten verbleven in april 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Bill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place
13 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Bill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had good experience in Voco. Also, I like bus service included and available.
1 nacht verbleven in april 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Mohamed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Zillur

Very good
5 nachten verbleven in april 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Samiha, London

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big spacious room, delicious and varied buffet breakfast option. Welcoming and competent staff. 20 minutes walk to the haram. The bus shuttle was nice however during Ramadan, there were so many people, it would sometimes get chaotic trying to get a spot on the bus despite several buses being avaliable. This wasn't so much the fault of the hotel, it was more down to people's behaviour, ie people pushing and running over each other to get on the bus instead of queuing up properly. We decided to walk instead, which took us 20 to 25 minutes (which was less than waiting for a bus to be available, especially on the way back from the haram after Fajr for example).
3 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.We sincerely apologize for the inconvenience and disappointment you encountered with shuttle serviceYour feedback is invaluable, and we're actively working to address these issues to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,

10/10 – Uitstekend

Safdar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

8/10 – Goed

Khurshid

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I think the land on which it is built. I think it can be developed further.
7 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback it will be share to our management.We hope you will visit us again. Sincerely,

8/10 – Goed

Rahael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros: We stayed there for 4 nights during Ramadan and had an amazing time. Property is very well maintained, clean and majority staff is friendly. Cons: Their shuttle service to Haram is pretty good except for one night when it was terrible and people were fighting over to get on the bus as there were not many buses running. For that reason, i will suggest fellow travellers taking a hotel withing walking distance from haram, if possible.
4 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.We sincerely apologize for the inconvenience and disappointment you encountered with shuttle serviceYour feedback is invaluable, and we're actively working to address these issues to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,

8/10 – Goed

Mohamed

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was difficult to reach to Haram due to road was closed by police
2 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.We sincerely apologize for the inconvenience and disappointment you encountered when you wanted to go to haram.Your feedback is invaluable, and we're actively working to address these issues to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,

10/10 – Uitstekend

Sirama

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel
4 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.I am pleased to hear that you enjoyed your stay with us. It’s something our staff takes great pride that our service is matched your satisfaction, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

zayan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient and walkable
2 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

2/10 – Ontzettend slecht

mohamed, Québec

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
nous sommes la pour le Haram, donc il faut s'occuper plus de transport vers le Haram, je comprends il y a la circulation , mais le retour à l'hôtel est catastrophique , des gens qui se bousculent pour monter dans le bus en plus vos bus s'arrêtent n'importe ou de coté du Haram! sans aucune information !!!, ils changent de gars sans informations, ni agent disponible ni panneaux de l'hôtel ni information pour la prochaine autobus, ajoutez un agent qui est en contact avec les chauffeurs afin qu'ils informent les gens ,
3 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.We sincerely apologize for the inconvenience and disappointment you encountered with shuttle serviceYour feedback is invaluable, and we're actively working to address these issues to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,

10/10 – Uitstekend

Babar

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, my stay at Voco Hotel was nothing short of exceptional. The attention to detail, impeccable service, and luxurious accommodations made for an unforgettable experience. I can't wait to return and would highly recommend this hotel to anyone looking for a memorable getaway.
4 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

2/10 – Ontzettend slecht

mohamed

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
L 'hotel est loin du Haram et le déplacement avec leurs bus est catastrophique, aucune informations au clients , ils ont changé de gars , a chaque fois ils changent l'arrêt de bus côté Haram , je comprend il y a des bouchons et embouteillages mais il faut avoir un système pour informer les clients ou est stationner c'est le minimum, les chauffeurs sont débordé et les bus acceptent le double des passagers immaginer des femmes des bébés des vieux , images horribles choquantes et honteux ...et surtout aucunne informations , ils vous manquent de travaille sur le transport car la clientèle est venu juste pour le Haram ajouter des applications de gps avec suivi ou donner l informations par mail ou sms , Aussi la reception ne donne pas la bonne informations j'avais un petit déjeuner et j'ai voulu le changer a iftar puisque Ramadan commence et je paye la différence, ils n'étaient pas capable de le faire aucun agents m'a convaincu (3 agents) je ne sais la faute de système ou manque d'information ou bien debut de Ramadan...mais en principe ça doit etre simple je paye la différence et ça se changent... Les cartes chaque jours se bloquent je dois repasser a la réception ou il y a toujours des fils d'attentes pour les faire débloquer .... En conclusion je ne le recommande pas pour familles personne âgée.. et au periode de Ramadan ou Hajj peut etre au autres periodes sera un peu mieux mais il est loin
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We sincerely apologize for the inconvenience and disappointment you encountered with shuttle service and misunderstand with our receptionist colleague.Your feedback is invaluable, and we're actively working to address these issues to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,

10/10 – Uitstekend

Abubakar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were big and kept nice and clean. The servicing staff was nice and friendly. Washroom supplies such as handwash soap, shampoo, bodywash etc. were of good quality and plenty available. Shuttle service was great. Buffet breakfast was a bonus. Front desk staff should be more friendly and let people know if there is one line or multiple lines and how people should form the lines as people were cutting in in front of others and the staff allowed this to happen. There should be one queue for all lines and whichever attended is available, the person next in line should go to them.
2 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.We sincerely apologize for the inconvenience and misunderstanding that cause in reception area.Your feedback is invaluable, and we're actively working to address these issues to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,

10/10 – Uitstekend

Mohammad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No restaurant in this hotel. Every time had to take taxi to buy food. Also couldn’t find first aid box even a band aid. Provided razor, what made me happy
2 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you for taking the time to write your comment. I am glad to know that you enjoyed your stay with us.It's something we're all proud of, so we appreciate your feedback. We would like to inform you that we have a Bakkah restaurant and Maad Lounge that also Room Service dinging that you may order meal from it.We hope to see you again as a guest of the hotel. Sincerely,

10/10 – Uitstekend

Mohammed Ali

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and good service
7 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Mohammed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Tamer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel facility, friendly staff, great food and good location.
1 nacht verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Abdirashid

Positief: Staat van de accommodatie en faciliteiten
It was very nice resandance and good services
6 nachten verbleven in februari 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Fedoua

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was awesome , really enjoyed my stay and didn't want to leave , very clean staff very kind always going above and beyond what expected, i recommend and abviously will be my stay at each visit inchallah . Thank you voco , thank you administration and thank you staff .
2 nachten verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Naghma

1 nacht verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.I am pleased to hear that you enjoyed your stay with us. It’s something our staff takes great pride that our service is matched your satisfaction, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Naghma

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property
1 nacht verbleven in maart 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Fahima

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rakibul Haque at the caffe was great, and Rasel the bell boy and everyone else was very helpful with everything. Thank You guys.
7 nachten verbleven in februari 2024

10/10 – Uitstekend

Nabeel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New hotel with best service
2 nachten verbleven in februari 2024

10/10 – Uitstekend

khalifa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent, mais un peu loin du haram
L'hôtel est trés bien mais un peu loin du Haram deplacement avec les buss.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Muhammad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and facilities
3 nachten verbleven in februari 2024

8/10 – Goed

Asiya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024

6/10 – Redelijk

Abdullah

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Average - there is a reason it is cheap
I was in Mecca and specifically in Voco for 9 nights so in all modesty I can give a representative review. Obviously I compare my stay to other 4/5 star hotels I have visited all over the world. The rooms were in general very new and splendid. The bathroom facilities, the beds, the air temperature in the room – everything was really nice. The hotel staff where very nice and welcoming – from the check-in to the breakfast lady, and specifically Younis who where a young man who served juices at breakfast – may Allah bless him. However I will highlight two things that are the reason why I wont come back. 1) Breakfast: The breakfast is pretty much a joke. There are no variations. There are tomatoes and cucumbers and sliced lemon and that’s all there is to it. Most of it is cakes and sweets. There is a guy making omelets but they don’t even use real cheese. The breakfast is NOT worth it at all. For almost 3-4 mornings I didn’t eat breakfast and grabbed something from Jabbal Omar instead. 2) Although the shuttleservice is good, it is still too far away from haram. If you want to grab a coffee, a late night snack near haram, you will have to go for a long time. If you are looking for a 5 star hotel, pick one closer to Haram.
9 nachten verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is perfect as long as you can take bus
One of the best 4 star hotels I have visited. Good breakfast, clean room, nice bed etc. One feedback is to let your bus company know that they should be better at picking us up after Isha from haram. Too long lines and people pushing and shoving.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Khaldoon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Tosif

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solid hotel
Service is good. Rooms are clean and spacious. Breakfast is good. Shuttleservice could be a bit better and try to avoid the queue after Isha time when coming back from Haram.
5 nachten verbleven in februari 2024

8/10 – Goed

Nawaf

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024

10/10 – Uitstekend

SALEH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean Hotel, easy access to Haram by bus (free), spacious rooms and excellent staff and room service
2 nachten verbleven in februari 2024

8/10 – Goed

Tanvir

3 nachten verbleven in februari 2024

10/10 – Uitstekend

MUHAMMAD

4 nachten verbleven in februari 2024
Reactie van Manal op 28 apr 2024
Thank you so much for your review of our hotel.We pleased to hear you enjoyed your stay with us.It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,

10/10 – Uitstekend

weam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Flott hotel
Fantastisk sted å bo. Veldig nytt. Topp service. Store busser som frakter til Haram og tilbake gratis døgnet rundt . God, variert frokost . Hyggelig personalet. Anbefales.
8 nachten verbleven in februari 2024

10/10 – Uitstekend

omer

1 nacht verbleven in februari 2024

8/10 – Goed

UDHIN

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024

8/10 – Goed

farid

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in februari 2024

10/10 – Uitstekend

Ridwan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Arifa

2 nachten verbleven in januari 2024