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Beoordelingen van Mövenpick Hotel & Residence Hajar Tower Makkah

5 out of 5
Mövenpick Hotel & Residence Hajar Tower Makkah
Abraj Al-Bait, Makkah

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 274 van 692 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 692 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 692 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 692 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 692 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Bader, Ottawa

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Thank you
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Feroz

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed at the above hotel last week. Brilliant service from check in to check out. Duty manager was extremely helpful. Housekeeping staff were fantastic. Restaurant staff were friendly and attentive- always ready to help. The hotel staff could not do enough to make sure that we were comfortable and well looked after. Best location for Haram access. Would highly recommend and definitely look forward to visiting soon again.

8/10 – Goed

Hesham

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great location & facilities. Rooms need a light refurb
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Hassan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
They should have updated led they still have plasma tv and should add more amenities and more cleaner
3 nachten verbleven in april 2024

10/10 – Uitstekend

Bara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
you will find all you need when you visit the haram.
2 nachten verbleven in april 2024

10/10 – Uitstekend

SATAM ABDELMOHSEN

1 nacht verbleven in februari 2024
Reactie van Ahmed Al Hasawi op 2 apr 2024
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Nagima

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location near Haram
Great location walking distance from Masjid al-Haram in the clock tower. Entrance is within the clock tower towards the east side, look for the Movenpick signs by the elevators. Hotel itself is very comfortable and included multiple lounge areas for resting, and a great selection for the breakfast buffet. I really appreciated the blackout curtains as well!
2 nachten verbleven in december 2023

10/10 – Uitstekend

Ali

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Welcome stay
It was amazing and welcoming. The service was phenomenal. I recommend
3 nachten verbleven in december 2023

10/10 – Uitstekend

Safdar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Good
Very Close to Haram.Very good Hotel to stay for Umrah or Haj
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Tanvir

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Staff is not worth the price
1 nacht verbleven in november 2023

8/10 – Goed

Muhammad, Geneva

2 nachten verbleven in november 2023
Reactie van Ahmed Al Hasawi op 11 dec 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Shoaib

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
8 nachten verbleven in oktober 2023
Reactie van Ahmed Al Hasawi op 11 dec 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Was pleasant ,very nice cleaning guy he did his job well done
3 nachten verbleven in oktober 2023
Reactie van Ahmed Al Hasawi op 11 dec 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Mahmud Ahmed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in september 2023
Reactie van Ahmed Al Hasawi op 14 okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Anser Mohammed

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the mosque Walkable distance
3 nachten verbleven in september 2023
Reactie van Ahmed Al Hasawi op 14 okt 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

8/10 – Goed

Meshal, MANAMA

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel need renovation ASAP
2 nachten verbleven in september 2023
Reactie van Ahmed Al Hasawi op 14 okt 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

2/10 – Ontzettend slecht

Momodou

7 nachten verbleven in augustus 2023
Reactie van Ahmed Alhasawi op 25 aug 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 – Ontzettend slecht

Said

1 nacht verbleven in augustus 2023
Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Muhammad Tariq

4 nachten verbleven in augustus 2023
Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

SAMIA, toronto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay at Movenpick. This is a lovely hotel, with friendly staff, and delicious food, clean rooms, and superb service overall. I had a problem with the wifi service during my stay and as soon as I informed reception, the manager Nawwaf immediately found us a new room, and we were transferred without any hassle. Moreover, even with sometimes belligerent guests, the staff is always calm and patient. I love this hotel and cant wait to stay there during my next trip to Mecca.
4 nachten verbleven in juli 2023
Reactie van Ahmed Alhasawi op 25 aug 2023
Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 – Redelijk

Imad

Reisde met familie
Positief: Voorzieningen
Took delivery of the room late. Over all beautiful location but for nothing over the top wow
1 nacht verbleven in juli 2023
Reactie van Ahmed Alhasawi op 25 aug 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

osama

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Make my omrh easy
4 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 28 jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 – Matig

Kashif Aijaz, Doha

Reisde met familie
Negatief: Personeel en service
Very Very Lousy Check In Experiance
2 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Mr. Kashif AijazAs Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Movenpick Hajar Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, We genuinely regret those occasions when the service does not meet expectations of our guest Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Movenpick Hajar Makkah. Indeed your comments you have mentioned have been passed to the management team and will be definitely taken inconsideration to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at Movenpick Hajar Makkah and having the chance to compensate you and better meeting your expectations in the future, We sincerely promise you to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah.Sincerely, Hotel Management TeamAhmed Al Hasawi

10/10 – Uitstekend

Saarah

3 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 28 jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

A N

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, fantastic breakfast and excellent service. Only problem is lot of delay in getting your ride to come to the hotel due to their paperwork.
2 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Hathem

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you
3 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Mr.Hathem , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

hassane

11 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 28 jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Mohammed

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Very Good
5 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear MR.Mohammed, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 – Ontzettend slecht

ABDUL HAFEEZ

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Mr.ABDUL HAFEEZ, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bon hôtel
Chambre spacieuse, propre, bien équipée. Hôtel très bien placé. Personnel très serviable.
2 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Mohamed Abdelnaby

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Mr.Mohamed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Abdullah

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Mr.Abdullah , Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Worst Mövenpick experience
Hotel room is too old, service was bad and slow.
4 nachten verbleven in mei 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Said AL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect. Room so comfortable excellent sound isolation even the AC sound is so low. Beds are comfortable . Location is amazing. Breakfast was nice but it should include more options
1 nacht verbleven in april 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Mr.Said, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

AHMED

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well organized
Omra visit
3 nachten verbleven in april 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Mr.Ahmed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Hany

3 nachten verbleven in april 2023
Reactie van Ahmed Al Hasawi op 4 jun 2023
Dear Mr.Hani, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 – Matig

Idris

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not 5 star at all
Breakfast was dreadful, it was more for the Asian people with cuisine suited to them.. no toaster or sliced bread. I paid £700 per night and thr overall room and breakfast was well below what was expected.
7 nachten verbleven in maart 2023
Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

TAREQ

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in maart 2023
Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

TAREQ

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Great stay
Great stay, but the hotel needs update furniture and bathroom
3 nachten verbleven in maart 2023
Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Ismail

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Zu teuer
4 nachten verbleven in maart 2023
Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

jamal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
amazing frindly staff on check in and out
2 nachten verbleven in maart 2023
Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
5 nachten verbleven in maart 2023
Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Rula

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Ahmed Alhasawi op 20 feb 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Shabbir

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel service was good
2 nachten verbleven in januari 2023
Reactie van Ahmed Alhasawi op 20 feb 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 – Ontzettend slecht

abdullah

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I couldn’t believe it’s 5stars hotel
1 nacht verbleven in februari 2023
Reactie van Ahmed Alhasawi op 20 feb 2023
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 – Redelijk

MUHAMMAD

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I stayed 9 nights ,free breakfast Three restaurants save same old same old food everyday, the food basically suits Malaysian guest ( Rice and curry for breakfast) may be majority of the guests from that region, docent mean we also eat the same food , never had any choice, all fruits from old can fruits ( 5star hotel?) big disappointment
9 nachten verbleven in januari 2023
Reactie van Ahmed Alhasawi op 31 jan 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 – Goed

Manar

Reactie van Ahmed Al Hasawi op 8 mrt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Hamidah

Reactie van Ahmed Al Hasawi op 28 okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 – Uitstekend

Murtada

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly & welcoming staff from the minute you arrive. The staff in the breakfast hall was very friendly. We were very fortunate to have a server by the name of Mujeeb who went above and beyond to meet our needs
2 nachten verbleven in december 2022
Reactie van Ahmed Alhasawi op 10 jan 2023
Dear Murtada, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager