8 buitenzwembaden, parasols bij het zwembad en ligstoelen
Beschikbaarheid controleren

Beoordelingen van SUNRISE Royal Makadi Resort - All inclusive

5 out of 5
SUNRISE Royal Makadi Resort - All inclusive
Makadi Bay, Makadi Bay

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 191 van 339 beoordelingen" "
Gastenscore: 8 - Goed. 101 van 339 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 339 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 339 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 339 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff doing their best to make your stay pleasant and relaxing. Special efforts to cater for glutenfree food, especially by chef Wafy, were much appreciated. Small point for improvement: the special requests we made during the booking with expedia were not met by the hotel at first, however this was solved adequately later by the very friendly staff at the reception.
5 nachten verbleven in juli 2019
Reactie van Mohamed op 11 aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel for beach holiday
Wonderful staff, really trying to make everything excellent for their guests. Hotel lay out is nice, with spacious gardens especially for rooms closer to the beach. At that side you don’t feel that it is in fact a big hotel with many guests. Many activities. Food variety and quality is good, we also had very nice meal at the oriental restaurant.
7 nachten verbleven in juli 2018
Reactie van Mohammed op 1 aug 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Berry, Son

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
TOP HOTEL MET EEN GEWELDIGE SERVICE
Na 6 maanden terug in Hotel Sunrise Royal Makadi. Wat een geweldige ontvangst. Bijna koninklijk. Al onze verwachtingen zijn ver overschreden. Wat een geweldige service. Wat een vriendelijk personeel. Van managers, receptie, chefs, obers, schoonmakers, animatieteam, strandwachten en tuiniers. In een woord geweldig. Een speciale dank aan chef-kok Mohamed Abdelhamid Mido voor zijn geweldige kookkunsten. Ik kan nog een tijdje doorgaan. We zullen graag terugkeren in oktober van dit jaar. Ik kijk er nu naar uit. Nogmaals bedankt aan Hotel Sunrise Royal Makadi en al het personeel. Het was een plezier om weer van het welkom thuisgevoel te kunnen genieten. Tot oktober !!
14 nachten verbleven in mei 2018
Reactie van Mohamed op 29 mei 2018
Beste gast, Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien. Met vriendelijke groet,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk
Prachtige plek om bij te komen, mooie zwembade, ruime kamers. we komen we zeker terug
3 nachten verbleven in mei 2018
Reactie van Mohamed op 29 mei 2018
Beste gast, Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien. Met vriendelijke groet,

8/10 – Goed

Hendrika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi en levendig resort
Het is een prachtig, ruim opgezet resort in een groene omgeving. Door de ruime opzet heb ik het niet als druk ervaren ondanks dat het wel behoorlijk vol was. Er zijn voldoende ligbedden aan het strand en bij de zwembaden. Het personeel is uiterst vriendelijk en behulpzaam en het is er erg schoon. Overal prima wifi. Minpunt is wel de drukte (wij waren in de meivakantie) in het restaurant. Er is 1 centraal restaurant. Bij de andere restaurants moesten we circa 3 dagen vooraf reserveren. Wel prima restaurants overigens en zeker een aanrader om lekker en rustig te eten. Niet geschikt voor rustzoekers. Het is een levendig resort.
Reactie van Mohamed op 9 mei 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 – Uitstekend

Katoesjka, EDE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toplocatie en heerlijk duiken
Geweldig na een weekje herfstvakantie ! Echt alles top geregeld en verzorgd. Vooral voor het duiken en snorkelen echt super plekje
6 nachten verbleven in oktober 2017
Reactie van Mohamed op 13 apr 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

rené

Positief: Personeel en service
Leuk hotel, mooi strand. Eten
Leuk hotel, mooi strand. Vriendelijke medewerkers.
Reactie van mOHAMED op 13 apr 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Jan, Heemskerk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place for family holiday
Makabi Sunrise is a nice location to spend a family holiday. Nice resort, food, and helpfull staff. Front office MGR Taha was very helpfull with check in and we had very welcome feeling. Elke is good gast relation MGR as she was very helpfull as gast relation. This was second Sunrise we have booked and both where good.
Reactie van MOHAMED op 13 apr 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
fantastisch hotel en enkel opmerkingen
Over het algemeen niets op aan te merken, enkel het eten in de grote zaal is chaos, gelukkig kan je terecht in de a la carte restaurants. Verder zou het water van het zwembad wat warmer morgen, maar ja dat hangt ook van de tijd van het jaar af. Al bij al een zalige vakantie gehad.

10/10 – Uitstekend

Nabeela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Daniela op 12 apr 2024
Dear valued guest,The SUNRISE Royal Makadi Resort -Select- Team thanks you very much for these wonderful compliments. We are very pleased that we could meet your expectations and proud of your comments!We hope to welcome you once again in the nearest future at SUNRISE Royal Makadi Resort -Select and wish you all the best!Sunny regards,Hotel Management

10/10 – Uitstekend

Paul

3 nachten verbleven in april 2024
Reactie van Daniela op 30 apr 2024
Dear Mr. Paul,Thank you for sharing your impressions about our resort! We hope to welcome you soon again.With best regards, Hotel Management

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Super Hotel , super Service und super essen
10 nachten verbleven in februari 2024
Reactie van Daniela op 11 mrt 2024
Lieber Thomas,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

6/10 – Redelijk

Google

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel grounds are beautiful, immaculately kept. House keeping is great, left our room spotless everytime, Reception staff are good however most questions or asks were met with a flat no for us 😬 Room was nice, spacious and clean with a bunk for the kids and balcony. My biggest gripe with the room was the mission it was to get anywhere - three flights of stairs (no lifts) and a long walk from the main area restaurants and everything else. I wish we had asked to move rooms but we felt embarrassed to ask and also scared after receiving flat nos for other requests 😬 Pools - are nice however the biggest downside of our trip - not heated as they claim! The pool with the slides is slightly warmer than the pool right next to it however still so cold which was not fun for the kids. Really difficult to get an a la carte restaurant booking and unsure when they open for bookings but seemed to be full everytime we tried. Buffet restaurant good selection of food. Animation team are great and beach is lovely. Service for drinks at pools and restaurants is hit and miss
6 nachten verbleven in februari 2024
Reactie van Mohamed op 21 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Uitstekend

Husna

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hospitality was amazing all within a reasonable price
7 nachten verbleven in februari 2024
Reactie van Mohamed op 21 feb 2024
Dear Husna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Redelijk

Maimoonah

Reisde met familie
Positief: Voorzieningen
The hotel itself was lovely and the food was great. The best entertainment I have seen on the beach which was provided by the team. Lovely baby sitting staff ( I had a lovely lady called Vika) The only issue I had which ruined my trip is the currency issues. Please make sure you have Euros/GBP and exchange prior to entering the country. I bought GBP cash and made the mistake of exchanging into dollars at the hotel. They give you larger bills (💵 100) but then struggle to accept them back as payment unless they are in prestige condition as the bank wont accept them. They have a machine to provide you with Egyptian dollars only but hardly any places accept Egyptian dollars within the resort- only the market places but they put up a fight. The prices within the resort for any pharmacy related products or toys are a total rip off. (More expensive than NYC- which surprised me!)
7 nachten verbleven in februari 2024
Reactie van Mohamed op 21 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Uitstekend

BONAMY

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Magnifique sejour pour toute la famille, tout est parfait !
2 nachten verbleven in februari 2024
Reactie van Mohamed op 21 feb 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 – Uitstekend

Louise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
February half term break that exceeded expectations, staff were amazing, attentive and could not do enough. The hotel was very clean and plenty of space to relax we particularly liked the dividers between sun Ed areas adding to privacy.
7 nachten verbleven in februari 2024
Reactie van Mohamed op 21 feb 2024
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Ahmed

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is perfect. Thanks Moataz at reception for great hospitality and professionalism. Thank you Chef Jumbo for the most Delicious Duck that was cooked especially based on our request, really the best chef . also chef Ashraf was very nice and handsome passing by every table to make sure that everything is perfect. Thanks Basango ,Tyson And Vika from animation team . Hotel still my favorite one in Hurghada
2 nachten verbleven in januari 2024
Reactie van Mohamed op 30 jan 2024
Dear Mr. Ahmed,Thank you for sharing your review of your recent experiences with the website community.We are pleased that your accommodations and visit to the SUNRISE left a great impression. It is wonderful to hear that you were left satisfied by our friendly staff.Thank you again for sharing; we can’t wait see you when your visit us again!Hotel Management

10/10 – Uitstekend

Ahmed, Alexandria

2 nachten verbleven in januari 2024
Reactie van Mohamed op 21 feb 2024
Dear Mr. AhmedThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Alexander

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing beautiful resort with superb staff
The only negative I would say is about the alcohol, although plenty of it, you're not getting proper cocktails it is all syrup based and no matter what you order from a beer, wine G&T, cocktail, it is all served in the same plastic cup/glass so think this could be improved on, other than that amazing place.
11 nachten verbleven in december 2023
Reactie van Mohamed op 30 jan 2024
Dear Alexander Thank you for taking your time for writing a detailed feedback. Feedback such as yours allows us to continually improve and correct ourselves as we strive to exceed the expectations that our guests have from us. We welcome all constructive criticism, as it helps us to get better.Please be assured that your comments have been already forwarded to the management team and were reviewed accordingly.We hope that despite your comments we will have the pleasure to host your good selves once again in SUNRISE to make up for your last experience.Yours sincerely,Management Team

10/10 – Uitstekend

Imran

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was lovely staying at sunrise royal makadi . Staff is helpful and always smiling. Whole resort is so clean and service is excellent.
7 nachten verbleven in december 2023
Reactie van Mohamed op 31 jan 2024
Dear Imran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Mohamed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Eccezionale
Resort situato nella bellissima Makadi Bay con tutti i comfort necessari, sopratutto per chi viaggia con bambini. Un ringraziamento speciale a tutti e soprattutto alla staff delle cucine, in particolare lo Chef Shaker. Ritorneremo sicuramente
8 nachten verbleven in december 2023
Reactie van Mohamed op 27 dec 2023
Gentile cliente,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,

10/10 – Uitstekend

Ergun

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We walked two times with my wife all the beaches of Makadi bay. Everytime we were so happy to come back to our beach and realised that it has the best beach. No wind, nice coral reefs, sunbeds and umbrella. Overall very good hotel.
6 nachten verbleven in december 2023
Reactie van MOhamed op 27 dec 2023
Dear Ergun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

DELPHINE NATHALIE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bon hôtel avec un personnel exceptionnel
8 nachten verbleven in oktober 2023
Reactie van Mohamed op 8 nov 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 – Uitstekend

Jonathan

12 nachten verbleven in oktober 2023
Reactie van Mohamed op 23 okt 2023
Dear JonathanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Alla, Potomac

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good place to stay if you like snorkeling and swimming. A lot of entertainment for the kids, if you are looking for a family resort.
3 nachten verbleven in oktober 2023
Reactie van Mohamed op 23 okt 2023
Dear Alla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

heba

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was amazing holiday
5 nachten verbleven in augustus 2023
Reactie van Mohamed op 23 okt 2023
Dear HebaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Fabio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vacanza di famiglia con bambini 2 e 8 anni Molto curato e pulito sia nelle zone comuni che nelle camere . Il ristorante a buffet è molto vario la qualità del cibo è buona Le piscine molto pulite Servizio molto cortese e professionale Animazione ottima …ma non invadente ottime attività giornaliere Il mare molto pulito e limpido barriera corallina molto bella
14 nachten verbleven in augustus 2023
Reactie van Mohamed op 27 aug 2023
Gentile cliente,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,

10/10 – Uitstekend

paolo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in augustus 2023
Reactie van Mohamed op 27 aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 – Ontzettend slecht

Mina

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Staff at the reception are very helpful and responsive. Mohamed and Moataz at the reception are amazing. What I didn’t like; 1- food either contaminated or is not kept in a good refrigeration especially with recurrent power outage as most of us got sick from it, my son vomited/ had diarrhea on the last day, my mom had diarrhea from day 1, myself had diarrhea on the last day. 2- Water park was ok , however, it is very slippery around the pool and on the stairs to climb the slides, operating hours is so limited to 10:00 am - 12:00 pm and 3:00 pm - 5:00 pm. Life guards shall be more attentive to slide riders as there are occasions where 2 people go on same slide which is prohibited or going back to back which increase risk of injuries. DJ was not working for the first 3 days around water park and pool attached to it, 3- employees at the main restaurant feel entitled to tips, initially they were bringing drinks, picking up empty plates then on the second day they didn’t care much, no one care about your presence if you don’t tip them and if you ask for anything, they make you feel uncomfortable by their attitude/ non verbal communication, Unfortunately i don’t think I gonna come back again to this resort,
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Vladimir

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
We are in same hotel for second time, and like always everything is exceptional, people, rooms. Absolutely amazing.
1 nacht verbleven in juli 2023
Reactie van Mohameed op 27 aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Goed

Alexandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in mei 2023
Reactie van Alina op 13 jun 2023
Dear Alexandra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 – Redelijk

Subel

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2023
Reactie van Alina op 13 jun 2023
Dear Subel,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kindly let us know where we can improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Uitstekend

Alison

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Amazing place , the staff work so hard but always have a smile for everyone. The food is absolutely fantastic and there are 8 different restaurants to choose from . The beach and pools are also amazing ! Can’t fault this hotel and will definitely be returning ! Thank you for a great holiday !
1 nacht verbleven in mei 2023
Reactie van Alina op 13 jun 2023
Dear Alison,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Irina, avon

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
people are amazing there
Reactie van Alina op 13 jun 2023
Dear Irina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Michael

9 nachten verbleven in april 2023
Reactie van Alina op 13 jun 2023
Dear Mr. Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2023
Reactie van Alina op 13 jun 2023
Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Aliaksandr

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bra hotel, rekommenderar!
14 nachten verbleven in februari 2023
Reactie van Said op 17 apr 2023
Thank you . See you soon .

10/10 – Uitstekend

emad

4 nachten verbleven in oktober 2022
Reactie van Alina op 13 jun 2023
Dear Emad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

enas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great resort,multiple pools,well maintained gardens&rooms,yummy food,superb entertainment,sandy beach....highly recommended
3 nachten verbleven in oktober 2022
Reactie van Mahmoud op 9 okt 2022
Thank you so much for your feed back . We hope to see you soon .

6/10 – Redelijk

Ahmed

Positief: Netheid
5 nachten verbleven in augustus 2022
Reactie van Alina op 13 jun 2023
Dear Ahmed,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.Kindly let us know where we can improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 – Matig

TAREK

Positief: Personeel en service
Negatief: Netheid, comfort kamer
2 nachten verbleven in augustus 2022
Reactie van Mohamed op 22 aug 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Uitstekend

Islam

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always this resort has the best staff in Hurghada starting from security passing by the reception always they acknolwedge the guest. Special thanks to reception team
4 nachten verbleven in juli 2022
Reactie van Mohamed op 22 aug 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Hany

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible vacation We had an amazing vacation. This is a great resort with great service and amazing people! We relaxed in a beautiful suite. We swam in beautiful pools. We laughed and played with our kids. We are definitely planning to return! Beautiful grounds and all around a great resort. Service was very friendly and fun. Food was super super amazing, the best at the resort, but on top of that our server, Hassan, made the experience 10x better. We will never forget chef Bahaa & Mr. Boules for there great services, they took our vacation to a higher level. Special thanks for Mr. Omr in the front desk, he made everything super easy for us since we entered the resort, and Mr. Mahmoud from financial for his great customer serves. Things to improve - kids club - night shows
4 nachten verbleven in mei 2022
Reactie van Mohamed op 22 aug 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Mark

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really the resort and staff are very perfect at all
5 nachten verbleven in mei 2022
Reactie van Alina op 13 jun 2023
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Ramy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, food/snacks are tasty and very nice aqua and beach
3 nachten verbleven in mei 2022
Reactie van Alina op 13 jun 2023
Dear Ramy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Goed

marwa

1 nacht verbleven in mei 2022
Reactie van Alina op 13 jun 2023
Dear Marwa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Redelijk

Saifullah, Schaumubrg

Reisde met familie en kleine kinderen
Negatief: Personeel en service
The resort is good for kids, has it's own beach and activities for kids and parents. the staff at the hotel is not focused on serving the guest, they're more interested in where a particular guest it from rather than doing what's asked of them. Any interaction with the staff or a quick request will result in having to wait for a long time (for something that should be done in minutes will be delayed due to the constant irrelevant questioning from the hotel staff). I spoke to the manager about this an all he did was offer an upgrade, however they do need to train their staff to focus on fufilling the request of the guest rather than question the guest about where they're from, what they do (unnecessary small talk that, all guests are trying to get away from in an resort; we're trying to relax not get interrogated) if i wanted people to question me about my life, i'd show up to a family thanksgiving dinner.
3 nachten verbleven in juli 2021
Reactie van Sayed op 12 mei 2022
Thank you so much for your feedback . We really appreciate your comments and your feedback and sure we will take action regarding your comments . We hope to see you soon .

10/10 – Uitstekend

sameh, mansourah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Experience very excellent hotel amazing and staff very kind main restaurant food very delicious thanks,Mr tarik, Hamed, Elsaid and shawqy And special thanks Mr Amr from reception
6 nachten verbleven in februari 2022
Reactie van Sayed op 28 feb 2022
Thank you so much . See you soon😊 .

8/10 – Goed

Andrea, Leesburg

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2021
Reactie van Alina op 13 jun 2023
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,