Een binnenzwembad en ligstoelen
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Beoordelingen van Mercure Maidstone Great Danes Hotel

4 out of 5
Mercure Maidstone Great Danes Hotel
Hollingbourne, Maidstone, England

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 252 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 396 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 201 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 96 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 1001 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Fam., Leek

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Eten was okay Minder is dat je extra moet betalen voor roomservice. Bar was dicht op 1e kerstdag en konden dus niks te drinken krijgen. Roomservice niet beschikbaar op 2e kerstdag. Vloer bij het zwembad de hele week niet gereinigd geweest de pleisters en andere troep lagen eral op de maandag en vrijdags toen weggingen lag het er nog. Kleedruimtes echt verouderd en de vloeraanhechting bij de muur lieten allemaal los. Kamer werd schoongemaakt met de franse slag en onder de bedden was zeker in weken niet gebeurd. Badkamer kwam geen schoonmaakmiddel aan te pas laat staan met een doekje alles afnemen Geen lift beschikbaar om bij onze kamer te komen en we zaten op de 2e etage. Dus meerdere malen per dag met de jongste op de arm en de buggy onder de andere arm de trappen op.
4 nachten verbleven in december 2019
Reactie van Dominic op 31 dec 2019
Thank you for your review and comments which have all been carefully noted & shared with the team. The hotel was fully open on Christmas day and the bar until 1am. I am sorry we did not meet your expectations on this occasion. Wishing you all the best for 2020.

6/10 – Redelijk

elisabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Jammer dat er geen airco op de kamer is
Kamer erg warm geen airco aanwezig en ramen kunnen amper open. Ventilator aanwezig maar geeft weinig verkoeling
3 nachten verbleven in juli 2019

8/10 – Goed

Ron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel vlak langs de weg.
We waren onderweg van Nederland naar Noord Engeland. Dit hotel lag prima op de route. Langs de weg, goede voorzieningen, en erg netjes.
1 nacht verbleven in februari 2019
Reactie van Pravin op 16 mrt 2019
Beste Ron, We stellen uw opmerkingen over uw verblijf in het Mercure Maidstone Great Danes Hotel erg op prijs. Het is altijd een plezier om positieve feedback te ontvangen. Ik zal uw opmerkingen met ons team delen. Ik ben er zeker van dat deze feedback als een aanmoediging zal dienen voor al onze medewerkers, terwijl we ernaar streven de kwaliteit van onze diensten voortdurend te verbeteren. Nogmaals bedankt voor het delen van uw ervaring en we hopen dat uw volgende bezoek net zo aangenaam zal zijn als de vorige. Oprecht, Pravin Sardinha, Operations Manager

8/10 – Goed

Jos

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leedse Kasteel en de eekhoorns
Was een 1-nacht op weg naar de Eurotunnel in Folkstone, is dan nog 20 minuten rijden. Daarvoor is de ligging perfect. Heel sjiek hotel en op wandelafstand (10min) ligt het fantastisch domein van het Kasteel van Leeds dewelke open is om een avondwandeling te maken (Kasteel zelf enkel open tijden normale dag-uren. Hier zie je nog de echte engelse stijl waar de tuinen er als "gelekt" bijliggen. Voor de eekhoornliefhebbers ook een top lokatie. Om het nu terug over het hotel te hebben; vlotte service bij avonodmaal en lekker eten, uitstekend ontbijtbuffet. Mocht ik toch iets als negatief hebben ervaren, dan is de het lawaai van het verkeer van de autoweg die niet te verwaarlozen is, maar dewelke mijn nachtrust niet heeft verstoord. Goeie Wifi.
1 nacht verbleven in juni 2018

6/10 – Redelijk

Dennis

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
WE JUST NEEDED THE HOTEL IN THIS AREA , SERVICE WAS GREAT BUT THE HOTEL IS NOT SO CLEAN AND PROPER
1 nacht verbleven in februari 2018

8/10 – Goed

Dennis, tholen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel voor lekker uitrusten
Goed verblijf gehad ,prima bed eindelijk lang genoeg matras. Ontbijt buffet was prima met voldoende aanbod. Top personeel, heel gastvrij. Zwembad prima, alleen houden ze niet van geluid kennelijk ook teveel regels voor gebruik ( niet springen/duiken/spetteren) kennelijk alleen baantjes zwemmen. Ligging is goed centraal voor Londen/dover

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service
Was altijd een leuk hotel, maar nu niet meer
Verkeerde zuinigheid besparen op de kleine dingen die het verschil maken. Ontbijt was altijd goed. Op zondag stond het bordje vegetarische worstjes bij de gewone worstjes nou zo smakten ze ook. Goedkope jus, jam geen kaas, ham. Op maandag weinig gasten de de services was belabberd alles was uitgedroogd, croissants en zo In de yoghurt met berries zat bruine banaan wist niet dat een banaan een berrie was ook al begint het met een b. Het personeel in het restaurant was duidelijk meer met zichzelf bezig wat een sacherijnig geklets die met het jasje aan.

10/10 – Uitstekend

paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was great, the room was large with a great view of the grounds and lake, even had a hot air balloon experience taking off from the grounds which was brilliant to see, the staff were very friendly and helpful. The breakfast buffet had plenty of options and was good quality, nice bar area including outdoor seating. hotel was in a great location with leeds castle very close by and multiple country pubs within a 10 minute drive
2 nachten verbleven in mei 2024
Reactie van Steve op 21 mei 2024
Thank you for staying with us recently Paul here at Mercure Maidstone Great Danes, it was lovely to host you. Thank you also for your feedback we really do appreciate it. We are delighted your stay was wonderful and that many aspects of hotel impressed you.We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 – Uitstekend

Laura, London

1 nacht verbleven in mei 2024
Reactie van Steve op 28 mei 2024
Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Laura. Thank you also for your feedback, it is greatly appreciated. We are delighted that your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My partner and i stayed here for bank holiday weekend. Where i did a surprise proposal to her, the staff were a great help in setting this up for me and recording it. Every member of staff were so friendly and helpfull. We also ate breakfast twice and dinner here once. Food was great all very tasty and reasonably priced.
3 nachten verbleven in mei 2024
Reactie van Steve op 11 mei 2024
Thank you for staying with us recently Laura, it was great to host you here at Mercure Maidstone Great Danes. Thank you also for your feedback, we very much appreciate it. We are delighted your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 – Uitstekend

Keith

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice to stay in a proper hotel and not a premier inn.
2 nachten verbleven in april 2024
Reactie van Steve op 1 mei 2024
Thank you for staying with us recently Keith here at Mercure Maidstone Great Danes, it was lovely to host you. Thank you also for your feedback, we are delighted that your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 – Uitstekend

Jackie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Quick and easy check in.
1 nacht verbleven in april 2024
Reactie van Nina op 1 mei 2024
Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalGuest Service Manager

8/10 – Goed

Anthony

1 nacht verbleven in april 2024
Reactie van Steve op 11 mei 2024
Thank you for staying with Anthony, it was lovely to host you recently here at Mercure Maidstone Great Danes. Thank you also for your feedback, we very much appreciate it. We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

4/10 – Matig

Niamh

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
When we arrived and were heading to bed after long journey found Bed linen was dirty with stains, blood , human hair, grit and rips. Manager came and replaced covers whilst we waited I our pyjamas. Whole process took over 1hr. Carpets filthy requested it be hoovered next day as cud not be moved as other room available was on side of building without lift which was not possible with my disability. Hotel is not disabled friendly. Majority of rooms I was told have bath showers so again not disabled friendly. Food was not good. On the positive side. Staff are really nice and friendly
3 nachten verbleven in april 2024
Reactie van Steve op 13 apr 2024
Thank you for staying with us Niamh, it was lovely to host you recently here at Mercure Maidstone Great Danes. Thank you also for your feedback, it is greatly appreciated. We are very disappointed that your experience with us was poor and for that I apologize. Clearly, our procedure let you down and that is not acceptable. We would like to invite you back so we can give you a much more pleasurable experience. Please do contact the hotel so we can organize this for you. We look forward to welcoming you back sometime soon, Kind regards, Steve WGuest Services Supervisor

10/10 – Uitstekend

Florentina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will recommend it. Very nice location and services. Thanks
1 nacht verbleven in maart 2024
Reactie van Steve op 24 mrt 2024
thank you for staying with us Florentina, it was lovely to host you recently. Thank you also for leaving us a feedback score, it is very much appreciated. We are delighted your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 – Uitstekend

Rachelle

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to get to. Stay was lovely and staff were excellent and helpful. Nice having the pool for a the baby
1 nacht verbleven in maart 2024
Reactie van Steve op 10 mrt 2024
Thank you for staying with us recently Rachelle, it was lovely to host you. We are delighted your stay was wonderful and we thank you for leaving us some feedback - we very much appreciate it. We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

4/10 – Matig

Alice

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This property is very dated, the floor board was very sqeeky everytime I walked on it, however breakfast was good and swimming
1 nacht verbleven in maart 2024
Reactie van Steve op 7 mrt 2024
Thank you for staying with us recently Alice, it was lovely to host you. Thank you also for your feedback, however, we are saddened to hear your stay was on the poor side and we apologize for such.Your comments have been passed on and despite this visit being below par for you, we hope you will return sometime in the future so we can redeem ourselves. Kind regards, Steve WhiteGuest Services Supervisor

8/10 – Goed

Lynda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a lovely stay this weekend staff were excellent especially the young girl that served us at dinner , reception staff very friendly and helpful . Only issue is that the family room we stayed in had a high pitched whistling noise from somewhere outside which disturbed our sleep but it soon stopped . Would recommend
1 nacht verbleven in maart 2024
Reactie van Steve op 7 mrt 2024
Thank you for staying with us recently Lynda, we very much enjoyed hosting you. Thank you also for your feedback, it is greatly appreciated.. We are very pleased your stay went well and we shall investigate the noises you were hearing - our apologies for the disturbed sleep.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

10/10 – Uitstekend

Carol

1 nacht verbleven in februari 2024
Reactie van Steve op 7 mrt 2024
Thank you for staying with us recently Carol, we very much enjoyed hosting you. Thank you also for your feedback score, we are pleased that your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

10/10 – Uitstekend

WB

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Great location. Nice rooms. Accommodated us with interconnecting rooms for our family plus welcomed our large breed dog. Will stay here again!
1 nacht verbleven in februari 2024
Reactie van Nina Djemal- Operations Manager op 10 feb 2024
Dear WB,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am glad you thoroughly enjoyed your stay here with us! Yours Sincerely

10/10 – Uitstekend

Callum

1 nacht verbleven in februari 2024
Reactie van Steve op 20 mrt 2024
Thank you for staying with us here at Mercure Maidstone Great Danes, it was lovely to host you recently Callum. Thank you also for leaving us a feedback score, we are delighted your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

4/10 – Matig

Graham

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Front desk staff not up to much. Restaurant staff were fine. The whole place feels run down and depressing.
2 nachten verbleven in januari 2024
Reactie van Nina Djemal- Operations Manager op 27 jan 2024
Dear Graham,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.This has now been refunded please except my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

8/10 – Goed

Stuart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice good value for price hotel out of the busy town.
1 nacht verbleven in januari 2024
Reactie van Nina Djemal- Operations Manager op 23 jan 2024
Dear Stuart,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad that you enjoyed your stay here with us!Yours Sincerely

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
We stayed on the 18/1 The weather was very cold but the hotel was nice and warm in all areas Staff welcoming and friendly Rooms comfortable, bathroom on the small side Breakfast good choice and good ingredients
1 nacht verbleven in januari 2024
Reactie van Nina Djemal Front Office Manager op 20 jan 2024
Dear Karen, Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us!

6/10 – Redelijk

Rachel

1 nacht verbleven in januari 2024
Reactie van Nina Djemal- Operations Manager op 18 jan 2024
Dear Rachel,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours Sincerely Nina Djemal

8/10 – Goed

Clare

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Needs updating, but food good and comfortable stay
Bedrooms and pool side area REALLY need updating, but reception, bar and restaurant all nicey done. Great food and reasonably priced. Amazing spa treatments
2 nachten verbleven in januari 2024
Reactie van Nina Djemal Front Office Manager op 18 jan 2024
Dear Clare,Thank you for taking your time to leave Mercure Maidstone Great Danes a review. I am glad you enjoyed the food and found reception, bar and restaurant nicely done, the rooms are currently under refurbishment which we are doing floor by floor.

2/10 – Ontzettend slecht

John

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Needs a facelift.
Really dated rooms and the corridors smelt of cigarette smoke. Run down and dated rooms. Needs a facelift. Very good breakfast and good staff.
1 nacht verbleven in januari 2024
Reactie van Nina Djemal- Operations Manager op 11 jan 2024
Dear John,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 – Uitstekend

Kerrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Two day getaway
We had a lovely 2 day getaway between Christmas and New year which was really good. The staff were amazing, the bed was a king size, very clean and spacious room. We also used the pool and spar which topped the visit off feeling refreshed for the new year.
2 nachten verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 11 jan 2024
Dear Kerrey,Thank you for takin the time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am delighted you thoroughly enjoyed your stay here with us! also that you found our staff amazing we really work hard on giving the BEST possible customer service.Yours Sincerely

10/10 – Uitstekend

Idyra

1 nacht verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 23 jan 2024
Dear Lydra,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review. I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 – Ontzettend slecht

David

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
December 2023
This hotel is old and tired. Beds not comfortable, lighting not working, shower not hot and walls paper thin so very noisy when trying to sleep. Breakfast very average with small selection.
1 nacht verbleven in december 2023
Reactie van Lissy Thornqvist- General Manager op 11 jan 2024
Dear David,Thank you for taking the time to tell us about your experience at Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 – Goed

Jean

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 11 jan 2024
Dear Jean,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay here with us.Yours SincerelyNina DjemalFront Office Manager

8/10 – Goed

william

Positief: Netheid, personeel en service en comfort kamer
Christmas at the Great Danes.
Well located for us, we were visited by our family who enjoyed the pool and spa' Food was good with great service. The Hotel is a little tired with some maintenance issues. The staff were most helpful to make our stay very comfortable.
6 nachten verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 30 dec 2023
Dear William,We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina DjemalFront Office Manager

2/10 – Ontzettend slecht

Geoffrey

1 nacht verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 30 dec 2023
Dear Geoffrey,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

10/10 – Uitstekend

Alan

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff
1 nacht verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 20 dec 2023
Dear Alan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am delighted that you enjoyed your stay with us.Yours Sincerely

10/10 – Uitstekend

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Had a comfortable stay and breakfast was really good.
1 nacht verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 20 dec 2023
Dear Jonathan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 – Ontzettend slecht

Pablo

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Horrible
Horrible experience. A party well organised in two rooms near me until 3:00 am. People on drugs and drunk trying to open my door. I had to call reception at 2:30 to complain about the noise and people opening doors during the whole night and standing in the corridors with drinks. I am surprised they allow doing this. They should be more vigilant. The hotel is very old style and obsolet. Bath should be refurbished and please remove the bath courtains which have been there for generations.
1 nacht verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 15 dec 2023
Dear Pablo,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Redelijk

Michael `

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel was over rated and appeared very tired. Decor was poor. Half the wall pictures missing with holes in the walls. Furniture in hallways dirty and worn as were the carpets. We had asked if the hotel had a lift as my wife has bad hips. Yes there was a lift but only once you negotiate a series of stairs. A bit pointless really. Bedside lights fizzed when switched on which was a bit dangerous really. Beds were on wheels and moved when trying to get on them. Only one chair in room which was also stained. Tried to call reception on room phone three times but simply rang and rang until it rang off. Cleaners in the morning very loud shouting down corridors at each other. When checking out not even asked how my stay was so I suspect reception staff had an idea. Wouldn’t stay here again unfortunately.
1 nacht verbleven in december 2023
Reactie van Nina Djemal- Operations Manager op 15 dec 2023
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As described when booking. Staff friendly and very helpful. Clean and tidy room.
2 nachten verbleven in november 2023
Reactie van Nina Djemal- Operations Manager op 25 nov 2023
Dear Paul,Thank you very much for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us! Yours SincerelyNina Djemal

6/10 – Redelijk

sherri

1 nacht verbleven in november 2023
Reactie van Nina Djemal- Operations Manager op 15 dec 2023
Dear Sherri,Thank you for taking your time to leave Mercure Maidstone Great Danes a review we appreciated your time.Yours SincerelyNina Djemal

10/10 – Uitstekend

Duncan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great value for money.
2 nachten verbleven in oktober 2023
Reactie van Nina Djemal- Operations Manager op 4 nov 2023
Dear Duncan,Thank yo for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am glad you enjoyed your stay here with us.Yours SIncerely

8/10 – Goed

Craig

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 night stay for work.
Booked the Great Danes as I would not be arriving until late on a Sunday and knew that their reception would be manned. The hotel is being refurbed at the moment so there was some inconvenience getting to my room. Once in the room, which was quiet, facing the rear carpark, there was the usual: TV, Kettle, Tea, Coffee, glasses, ample bathroom and a large bed - a bit too firm for me. The hotel location is excellent for my office which is 10 mins away. Carpark is large and no issue finding a parking spot. Staff were very friendly, as always. Food in the hotel was OK. I had Fish and Chips, which were cooked very well and tasted good.
2 nachten verbleven in oktober 2023
Reactie van Nina Djemal- Operations Manager op 4 nov 2023
Dear Craig,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry for any inconvenience caused during our refurb we try to keep these works to a minimum. i am glad our location was excellent for you and our staff were friendly.Yours SincerelyNina Djemal

2/10 – Ontzettend slecht

O Solomon

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not Great
I genuinely believe this must have been a great hotel at some point but certainly not that anymore. Other than the roof over our heads and the lovely lady at reception who checked us in I have nothing positive to say about my stay. The hotel looks very dated and worn, paint literally coming off walls. Was told our room was on the second floor..but no lifts ,we had to haul heavy suitcases with 2 little children up to the second floor and same way back on check in. The room looked like something from 200 years ago. We found a used tampon in the toilet bin !!! At this point I just wanted to leave . There was a TV in the room , that's about all I can say. Our only view was a disgusting wall , roof top and rusted emergency stairwell. Hardly slept as the folks in the adjoining room decided to jump up and down all night screaming and playing. Thought we'd go for a swim, water was freezing cold , again another disappointment. Other guest complained too. Definitely a waste of money. I blame myself for not looking at reviews in advance as I took the brand name at face value
1 nacht verbleven in oktober 2023
Reactie van Nina Djemal- Operations Manager op 15 nov 2023
Dear O Solomon,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 – Matig

Sarah

1 nacht verbleven in oktober 2023
Reactie van Nina Djemal- Operations Manager op 8 okt 2023
Dear Sarah,Thank you for taking the time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalFront Office Manager

6/10 – Redelijk

Barry

Negatief: Staat van de accommodatie en faciliteiten
The place in seriousneed for renovatipn It isnot approproate for seniors Toomany stairs to walk up withheaby cases
1 nacht verbleven in september 2023
Reactie van Nina Djemal- Operations Manager op 8 okt 2023
Dear Barry,Thank you for taking your time to leave Mercure Maidstone a review.Yours SincerelyNina Djemal

2/10 – Ontzettend slecht

Serin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Nina Djemal- Operations Manager op 8 okt 2023
Dear Serin,Thank you for taking the time to leave Mercure Maidstone Great Danes a review!

10/10 – Uitstekend

Vinny

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great one night stay
My young son and I stayed here for one night before my wedding so didn’t see much of the hotel. But what we did see was a very helpful receptionist, a clean comfortable room and a decent breakfast. Would definitely stay again.
1 nacht verbleven in september 2023
Reactie van Nina Djemal- Operations Manager op 21 sep 2023
Dear Vinny,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am so glad that you enjoyed your stay!

8/10 – Goed

Terence

Reisde met partner
Positief: Netheid, voorzieningen
The hotel served a purpose as meeting family but very tired but clean however there was a housemaids trolley left out with dirty towels etc in corridor, but there was works going on , breakfast ok , but think it needs a really good makeover,
1 nacht verbleven in september 2023
Reactie van Nina Djemal- Operations Manager op 21 sep 2023
Dear Terence,Thank you for taking the time to leave Mercure Maidstone Great Danes a review, Just so you are aware we are currently undergoing refurb works starting on 3rd floor! Yours Sincerely

2/10 – Ontzettend slecht

Tom

1 nacht verbleven in september 2023
Reactie van Nina Djemal- Operations Manager op 21 sep 2023
Dear Tom,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, please except my sincere apologies that your stay was not quite as expected.Yours Sincerely

2/10 – Ontzettend slecht

Lilian

1 nacht verbleven in september 2023
Reactie van Nina Djemal- Operations Manager op 21 sep 2023
Dear Lillian,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry to see your comments and please except my sincere apologies that your stay was not quite as expected.

6/10 – Redelijk

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room doors need sorting......grrr
The room doors need slow closures or something to stop them constantly banging when residents go in and out of their rooms. This can be a simple fix and one that would, at the moment, stop us staying again until it has been sorted !!
2 nachten verbleven in augustus 2023
Reactie van Nina Djemal- Operations Manager op 16 sep 2023
Dear Patricia,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I have passed this information over to our maintenance team to urgently look into.Yours Sincerely