Dear Nil,Please accept our thanks for your kind review regarding your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback about our team members.We look forward to seeing you again. Best regards,Xavier Gener, General Manager

Dear Katrien, It was a pleasure to receive this great review. We welcome your appreciation for the design of our hotel. We feel that our extensive hot and cold breakfast buffet offers a wide range to suit everyone's taste. However, we are always open to suggestions on how we might further improve your breakfast experience on your next visit. It would be a pleasure to have you return on a future occasion. Best wishes, Antonio Martín, Deputy Manager

Dear Katrien, Thank you for taking the time to share your feedback. Thank you for choosing to stay at our hotel. We are sorry the opening hours weren't exactly what you were expecting current opening hours are Sunday to Wednesday from 11 am to 8 pm. Thursdays from 11 am to 10 pm Fridays and Saturdays from 11 am to 3 am. Unfortunately, the glass bar located in the lobby area is still closed. We hope to welcome you again. Best wishes, Antonio Martín, Deputy Manager

Beste gast, Bedankt voor de perfecte score die u ons gaf! We zijn blij dat u tevreden was over de vriendelijkheid en behulpzaamheid van ons team! Dergelijke complimenten doen ons steeds veel plezier. Ook fijn dat u tevreden was van de kamer en onze service! Met vriendelijke groeten en graag tot een volgende keer.

Beste Laura, bedankt voor de perfecte score die u ons gaf! Wat leuk dat onze inrichting naar uw wens was en dat de gastvrijheid van onze medewerkers niet onopgemerkt is gebleven. Uiteraard delen we uw complimenten graag met het team. We staan met plezier nog eens voor u klaar. Met warme groeten en graag tot een volgende keer. Antonio Martín, Beheerder

Beste gast, bedankt voor de perfecte score die u ons gaf! Wij zijn verheugd te horen dat u genoten heeft van uw kamer en dat het ontbijt u gesmaakt heeft! Met warme groeten en graag tot een volgende keer. Antonio Martín, Beheerder

Dear guest, Thank you for this positive rating. We are glad we were able to meet all your requirements We look forward to welcoming you again. Best regards,

Beste gast, bedankt voor deze fijne review, het doet ons plezier dat uw verblijf naar wens was en u lekker heeft gegeten. Kom gerust bij ons terug bij een volgend bezoek aan Madrid! Antonio Martín, Beheerder

Beste Chris, bedankt voor uw beoordeling. Het verheugt ons dat u tevreden was over uw verblijf en dat de koffie u heeft gesmaakt. Wat jammer dat u het bed te klein vond. Onze excuses voor het zwembad, we zullen dit in de toekomst beter opvolgen. Hartelijke groeten en graag tot ziens, Antonio Martín, Beheerder

Dear guest, Thank you for your review of your recent stay at Hotel Urban, Madrid. We are so delighted to know that your recent stay with us has met all your expectations. We would like to thank you for this detailed review which is a great reward for all our team and we are sure that they will be very useful for our future guests. I look forward to having the pleasure of welcoming you back in the future. My very best wishes, Antonio Martín, Deputy Manager

Dear Eva, Thank you for choosing our modern design 5*GL Hotel in the centre of Madrid. We welcome your appreciation for our marked art deco style within our newly-constructed avant-garde building. It is wonderful to see that our team provided you with a high quality service and that you managed to fully enjoy our outdoor facilities. Please note that our soundproofing is excellent and new, however, for our light sleepers, we can always offer a room facing our courtyard. Our rooms facing the street have double glazing and double windows. Perhaps we may find an alternative room to better suit your requirements on your next visit? I look forward to the pleasure of welcoming you back, again. My kindest regards,

Estimado Miguel,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos llena de orgullo saber que su estancia en Urban ha sido tan satisfactoria que nos considera su opción predilecta en Madrid. La limpieza y el estado de nuestras instalaciones son prioridades para nosotros, y su reconocimiento nos impulsa a mantener y mejorar nuestros altos estándares.La amabilidad de nuestro equipo es un reflejo de nuestro compromiso por ofrecer un servicio excepcional. Nos complace que las comodidades de nuestras habitaciones hayan contribuido a una experiencia tan positiva durante su estancia.Quedando a su entera disposición, le enviamos los saludos más cordiales,Andreu Canals, Director general

Estimado Heriberto,Muchas gracias por su comentario.Nos llena de satisfacción saber que la limpieza y amplitud de nuestras habitaciones, así como el diseño único del hotel, hayan sido de su agrado, realzando la experiencia Urban que nos esforzamos por ofrecer a cada uno de nuestros huéspedes.Lamentamos que nuestro servicio no haya cumplido con sus expectativas en esta ocasión. Nos esmeramos continuamente en brindar una atención al cliente excepcional y tomamos nota de sus comentarios para asegurarnos de mantener nuestros altos estándares. Apreciamos también que haya destacado la calidad y variedad de las amenidades de habitación, aspectos en los que ponemos gran cuidado para asegurar el confort y bienestar durante su estancia.Nos enorgullece que el personal de Urban haya contribuido a una experiencia positiva y le agradecemos por reconocer su amabilidad y disposición para ayudar. Estamos comprometidos con la excelencia en hospitalidad y nos alegra que esto se refleje en su interacción con nuestro equipo.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para que su experiencia sea aún más satisfactoria.Atentamente,Andreu Canals, Director general

Dear Gordon,Thank you for this feedback concerning your recent visit.It's heartening to learn that our distinctive ethnic art and modern design left a lasting impression on you. Furthermore, our central location indeed serves as the perfect gateway to Madrid's prestigious galleries and vibrant social scene. We also take great pride in maintaining our rooms to a high standard of cleanliness and spaciousness, ensuring our guests enjoy comfort and luxury. Our staff is also thrilled to have contributed positively to your experience with their friendly and attentive service.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Andreu Canals, General Manager

Estimado Miguel,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Reciba un cordial saludo,Andreu Canals, Director general

Dear Guillermo,We thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope that you will stay with us again many more times in the future. Best wishes,Andreu Canals, General Manager

Dear Leonid,Thank you for your positive review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to welcome you back in the future.Best wishes,Andreu Canals, General Manager

Dear Erina,Thanks for this kind review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again. Best regards,Andreu Canals, General Manager

Dear Kamran,Thank you for such a positive review of your stay.We are elated to hear that our central location served you well during your visit, making it convenient for you to explore the vibrant city of Madrid. Your appreciation for the design and immaculate condition of our rooms is a testament to our commitment to providing a pristine environment for our esteemed guests. Furthermore, we pride ourselves on our professional and courteous staff, and it brings us immense satisfaction to learn that our door team especially made a positive impact on your experience.We all hope to welcome you back in the future.Best wishes,Andreu Canals, General Manager

Dear Ming,Thank you for taking the time to share your opinion with us.Our location is one of the things we are very proud of about our hotel. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Andreu Canals, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.It's truly gratifying to hear that you appreciated the exquisite decoration of our spaces and found them wonderful to be in. Our team is delighted to know that our service met your high standards and that our staff's friendliness made a positive impact on your stay. We're also thrilled to receive your commendation on the cleanliness and amenities of our rooms, reflecting our commitment to provide a comfortable and well-furnished environment for our guests.We look forward to your next visit.Best regards,Andreu Canals, General Manager

Dear Sénia,It was a pleasure to receive this great review.We're thrilled to hear that our staff made a great impression and contributed to making your stay exceptional. It's delightful to know our prime location provided you with convenient access to the beauty of Retiro Park and the vibrant Gran Via.We look forward to seeing you again. Best regards,Andreu Canals, General Manager

Estimado Rafael,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones.Nos ha alegrado muchísimo leer el excelente concepto que se lleva de todo el personal del hotel. Para nosotros ha sido un verdadero placer poder atenderle.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,Andreu Canals, Director general

Dear Joycette,Thank you for giving us an excellent review.We're thrilled to hear that our attentive service and comfortable accommodations made such a positive impression on you. It's wonderful to know that our diverse breakfast offerings and delicious coffee added to the enjoyment of your stay.We regret to hear about the inconvenience you experienced with the air conditioning and appreciate your understanding. Although our fitness facilities may be compact, we hope our central location provided ample opportunity for exploration and enjoyment outside the hotel.Our team is also pleased that you enjoyed our on-site bar and Michelin-starred restaurant, and we're glad that our location served as a convenient base for your shopping and dining endeavors.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Andreu Canals, General Manager

Estimada Romina,Con gran alegría recibimos su excelente comentario tras su alojamiento en nuestras instalaciones.Tenga por seguro que siempre nos agrada ofrecer la mejor atención a nuestros huéspedes, y nos complace que haya disfrutado de nuestras instalaciones y hospitalidad durante su estancia, destacando nuestra ubicación y el buen servicio recibido.No dude de que será nuevamente un placer para todos nosotros volver a verle. Saludos cordiales,Andreu Canals, Director general

Dear Johan,Thank you for letting us know that you enjoyed your stay.We're thrilled to hear that our staff's excellence contributed positively to your stay and that our central location met your expectations. Your appreciation for the cleanliness of our rooms is greatly valued, and we are delighted that you found our accommodation comfortable. It's our pleasure to maintain the hotel's condition to provide a pleasant environment for our guests.We look forward to welcoming you back. Best wishes,Andreu Canals, General Manager

Dear Johan,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that our central location served you well during your visit to Madrid and that you found our rooms impeccably clean and comfortable. Our team strives to maintain the highest standards of cleanliness and guest comfort, so your acknowledgment is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Andreu Canals, General Manager

Estimado Ramón,Queremos agradecerle en estas líneas que compartiera su excelente valoración.Nos complace saber que ha encontrado nuestra ubicación conveniente para negocios y ocio.Ha sido un placer hospedarle y sin lugar a dudas su deseo de recomendarnos, es nuestra mayor recompensa.Esperamos volver a verle en futuras ocasiones.Cordiales saludos,Andreu Canals, Director general

Dear Carmen,Thank you for positively reviewing your stay.We are delighted to hear that you enjoyed the prime location of our hotel and appreciated the services provided by our dedicated team. Your kind words about the hotel's beauty and the cleanliness of your room are truly appreciated. It's wonderful to know that these aspects contributed to a memorable stay.We look forward to seeing you again. Warmest wishes for the holiday season!Andreu Canals, General Manager

Dear Maritza,Thank you for taking the time to share your experience with us.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back for another excellent stay with us. Warm regards.Andreu Canals, General Manager

Dear Phillip,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Andreu Canals, General Manager

Estimado Cesar,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestra propuesta gastronómica y el excelente servicio recibido.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,Andreu Canals, Director general

Dear Cameron,Thanks for the time taken to share your experience.It's wonderful to hear that you enjoyed the unique blend of modern amenities and antique decor that our hotel prides itself on. We're also glad that the overall cleanliness and condition of our hotel met your expectations, and that you found our service to be top-notch. While we note your comment regarding the absence of a clothes iron in your room, we would like to mention that we offer a laundry service that includes ironing for our guests' convenience.We hope to have the opportunity to welcome you back. All the best,

Estimado Enrique,Queremos agradecerle en estas líneas que compartiera su favorable apreciación sobre el Hotel Urban.Nos complace saber que considera nuestro hotel como su favorito en todo el mundo y que ha valorado tan positivamente los servicios de la habitación. Nos esforzamos por ofrecer una experiencia única con amenidades de alta calidad y nos alegra que haya disfrutado de ellas.Será un honor para nosotros volver a recibirle si regresa a Madrid en futuras ocasiones. Cordialmente,

Dear Aleksandar,Thank you for this kind review.We're thrilled to hear that your stay with us was a remarkable one and that our team's attention to detail contributed to a perfect experience. It's wonderful to know that our central location added to the convenience and enjoyment of your visit. We're also delighted that the cleanliness and comfort of our rooms met your expectations, and we appreciate your kind words regarding our staff's courteousness and service quality. Rest assured, we are committed to maintaining these high standards for all our guests.We look forward to the opportunity to welcome you back in the future,Kind regards,Andreu Canals, General Manager

Dear Guest,Thank you for this positive review.We're thrilled to hear that your stay was exceptional and that you found our accommodations and service to be impeccable. We appreciate your suggestion regarding the communication about events in the vicinity of our establishment. While we strive to provide a tranquil environment, the central location of our hotel does mean that city events, such as protests, can sometimes occur nearby. We understand that this can impact our guests, and we will take your feedback into consideration to better inform our guests of any events that might affect their stay. Rest assured, our team is dedicated to ensuring the comfort and satisfaction of our guests at all times.We look forward to having the opportunity to welcome you back in the future. Best wishes,Andreu Canals, General Manager

Dear Helga,Thank you for this review of your recent stay.We are delighted to hear that you enjoyed our hotel design, staff, and the bar at the lobby. Our team takes pride in providing a clean and comfortable environment for our guests.We understand that you found the rooms to be a bit dark. Our rooms are designed with a unique ambiance, and we have a light system in place to adjust the lighting to your preference. Our staff is always available to assist you with any adjustments to ensure your comfort during your stay.We look forward to welcoming you back.Best regards,

Dear Clayton,Thank you for taking the time to review your recent stay.We are thrilled to know that you appreciated our excellent location in the heart of Madrid, making it convenient for you to explore the city. It's great to hear that you found our hotel luxurious and well-maintained, and that our staff provided top-notch service to ensure your comfort.We truly appreciate your kind words and high ratings for room cleanliness, hotel condition, service, and room comfort. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Andreu Canals, General Manager

Dear Eduardo,Tthank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our staff welcoming and appreciated the unique design of our hotel. It's great to know that you enjoyed your dining experience at our Michelin-starred restaurant, CEBO. We take pride in offering our guests an exceptional culinary journey.Thank you once again for your kind words, and we hope to see you soon,Best regards,Andreu Canals, General Manager

Dear Henriette,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our hotel beautiful and appreciated its excellent location, making it easy for you to explore the city. Our team takes great pride in providing exceptional service, and we are delighted that you felt at home during your stay with us.Once again, thank you for your kind words and we look forward to welcoming you back in the future.We hope to see you again soon, Warm regards,Andreu Canals, General Manager

Dear Guest,Thank you for sharing the review of your stay.We really appreciate your recognition of our team's excellent service.We hope to welcome you back.Best wishes,Andreu Canals, General Manager

Dear Yvonne,It was a pleasure to receive this great review.We are thrilled to hear that you found our staff to be super friendly and professional. Our team takes pride in providing exceptional service to all our guests, and we are glad that it made a positive impact on your stay. It's also great to know that you enjoyed our beautiful rooms, which are designed with comfort and style in mind.We look forward to seeing you again. Best regards,

Dear Rosa,Thank you for taking the time to leave your review.We work hard to meet expectations like yours, and we’re delighted you had a great experience with us.We are happy that you found our location to be so suited to your needs.We look forward to welcoming you back on your next visit to Madrid. Warm regards,Andreu Canals, General Manager