Dear Guest It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Dear Guest It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards

Dear Guest Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We would be glad to have the opportunity to receive you once again in our Hotel and change your last impression. Next time do not hesitate to contact us directly for any kind of assistance you may need. Best Regards

Dear Gerald,We would like to thank you for this positive review.We're delighted to hear that our proximity to the Royal Palace and other attractions contributed positively to your stay. It's wonderful to learn that you found our rooms to be immaculately clean and our hotel condition to meet your expectations. We are also pleased that our team's service made a lasting impression on you and that our room amenities enhanced your visit.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Dear Mr. Aldo,Thanks for taking the time to share your views of your visit.We apologize for any inconvenience you experienced. Please be assured that we are aware of the issue and are actively working on finding a solution to improve the situation. Your comfort and satisfaction are of utmost importance to us.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Laura López, Voice of Customer Coordinator

Dear Mr. Ahmed,We would like to thank you for this positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Dear Mrs Yanett,We are grateful for this kind rating of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was memorable.It would be a pleasure to have you return on a future occasion.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. William,We'd like to thank you for taking the time to review your experience.We're delighted to hear that you found our hotel to be in excellent condition and were pleased with the room amenities and the service provided by our team. It's our aim to ensure that each guest enjoys a comfortable and memorable stay. However, we noticed your comment regarding the air conditioning. We want to assure you that our rooms are indeed equipped with individual air conditioning controls, allowing guests to adjust the temperature to their comfort year-round. Please accept our apologies if this was not your experience, and we will certainly look into this matter to ensure it meets our standards of guest satisfaction.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Querida Sra. Jessica,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos complace saber que nuestra ubicación estratégica en la Gran Vía y la cercanía al metro Plaza España fueron de su agrado y contribuyeron positivamente a su estancia. Lamentamos que el precio no haya cumplido completamente con sus expectativas; nuestro equipo se esfuerza por ofrecer una experiencia excepcional y un valor que corresponda con la calidad de nuestras instalaciones y servicios. Apreciamos su reconocimiento a la limpieza de la habitación y al desempeño del servicio, así como a las comodidades de la habitación.Nos alegrará tener la oportunidad de volverle a saludar muy pronto. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. José,Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Querida Sra. Gabriela,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos complace saber que encontró nuestra ubicación excelente y que nuestro personal estuvo siempre dispuesto a ayudar. Asimismo, es gratificante que haya disfrutado de la amplitud y limpieza de nuestras habitaciones. Lamentamos que la temperatura del aire acondicionado centralizado no haya sido de su total agrado. Si bien nuestro sistema permite un control individual en las habitaciones, entendemos que las sensaciones térmicas son subjetivas y trabajamos continuamente para garantizar el confort de todos nuestros huéspedes.Nos alegrará tener la oportunidad de volverle a recibir muy pronto. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Stefany,Su magnífica reseña nos ha llenado de satisfacción.Nos complace saber que el servicio brindado cumplió con sus expectativas y que el desayuno fue de su agrado, destacando la variedad y calidad que nos esforzamos por ofrecer cada mañana. Asimismo, es gratificante que la amabilidad de nuestros recepcionistas haya contribuido a una estadía más placentera.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mrs Veronica,We are grateful for this kind rating of your recent stay.We're thrilled to hear that our customer service met your expectations and that our receptionists made a positive impression. It's wonderful to know that you found the room cleanliness and overall condition of our hotel to be impeccable. Our team strives to provide the utmost service and attention to detail, ensuring a memorable stay for every guest. We appreciate your kind words and are delighted that these efforts enhanced your visit.It would be a pleasure to welcome you again.Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Lieber Alexander,Wie schön, dass du dir die Zeit für ein solch tolles Feedback genommen hast! Ganz herzlichen Dank dafür.Wir freuen uns, dass Sie den Empfang und die Freundlichkeit unserer Rezeption hervorgehoben haben. Unsere zentrale Lage ist in der Tat ideal für Stadterkundungen und bietet eine hervorragende Anbindung an die Sehenswürdigkeiten von Madrid. Es ist schön zu hören, dass Sie das frische Obst beim Frühstück genossen haben. Wir bedauern, dass gewisse Details nicht Ihren Erwartungen entsprachen und möchten Ihnen versichern, dass wir stets bemüht sind, unseren Service und unsere Ausstattung zu verbessern. Unsere Badezimmer und Standardzimmer, obwohl von einigen Gästen als veraltet angesehen, werden regelmäßig gewartet und gereinigt, um unseren Gästen einen angenehmen Aufenthalt zu gewährleisten.Wir danken für die Mühe und die Zeit für Ihr Feedback und wünschen Ihnen alles Gute!María Fdez. de ValderramaVoice of Customer Coordinator

Apreciada Ana,Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos seguir contando con su confianza, reciba nuestros mejores saludos.Cordialmente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mrs Musche,We would like to thank you for the rating of your recent stay.We are pleased you had a good experience and are glad our convenient location helped you make the most of your time with us.It would be a pleasure to have you return on a future occasion.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Karla,We are grateful for this kind rating of your recent stay.We're thrilled to hear that our location contributed positively to your stay and that our efforts for a peaceful environment resulted in a quiet room for you. It's gratifying to know that our staff's friendliness made a lasting impression and that our proximity to the city's offerings enhanced your visit. We take pride in maintaining our property to the highest standards and are glad to see this reflected in your comments on room cleanliness, hotel condition, and amenities.It would be a pleasure to have you return on a future occasion. Wishing you a wonderful holiday season and a Happy New Year!Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimada Melissa,Apreciamos que eligiera al Hotel Madrid Plaza España Affiliated by Meliá y el tiempo que ha dedicado para dejarnos su comentario.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos seguir contando con su confianza, reciba nuestros mejores saludos.Cordialmente,Maria Fdez. Valderrama, Voice of Customer Coordinator

Cara Sra. Julia,Estamos gratos pela sua confiança e comentário. Ficamos felizes em saber que apreciou nossa localização privilegiada e o café da manhã variado, com vistas para a Gran Vía. Lamentamos que o quarto não tenha atendido às suas expectativas. Nossos quartos são projetados para oferecer conforto e iluminação adequada, e dispomos de diferentes tipos de acomodações que podem proporcionar vistas para a cidade. Estamos sempre dispostos a ajudar nossos hóspedes a encontrar o quarto que melhor atenda às suas necessidades, sujeito à disponibilidade.Esperamos voltar a recebê-la.Atenciosamente,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimada Sra. Maria,Muchísimas gracias por su valoración acerca de su experiencia en nuestro hotel.Nos alegra saber que la habitación con vistas a la Gran Vía fue de su agrado, siempre procuramos que nuestros huéspedes disfruten de la vibrante vida de Madrid desde la comodidad de nuestras instalaciones. Es un placer leer que encontró todo limpio y a su gusto, la limpieza diaria es una de nuestras prioridades para garantizar una estancia impecable. Además, nos complace que el desayuno haya sido de su satisfacción, nos esforzamos por ofrecer una variedad de opciones saludables y deliciosas para empezar el día con energía. Agradecemos sus amables palabras hacia nuestro personal, nos enorgullece contar con un equipo dedicado a proporcionar un servicio excepcional.Estaremos encantados de volver a hospedarle en futuras ocasiones. Saludos cordiales,Maria Fdez. Valderrama, Voice of Customer Coordinator

Apreciado Jose Ramon,Muchas gracias por sus comentarios.Nos complace saber que disfrutó de nuestra excelente ubicación en el corazón de la Gran Vía, cerca de la Plaza España y Puerta del Sol. También nos alegra saber que la atención de nuestro personal fue de su agrado y que nuestras instalaciones cumplieron con sus expectativas.Agradecemos sus comentarios positivos y esperamos que haya tenido una estancia memorable en Madrid.Estaremos esperando su vuelta para volver a brindarle nuestros mejores servicios y atenciones. Reciba un cordial saludo,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Victor, Thank you very much for your feedback.We are glad to hear that you appreciated our prime location and the variety of restaurants and entertainment options nearby. Our hotel indeed offers easy access to many of Madrid's attractions, making it a convenient choice for travelers.We apologize for any inconvenience caused by the construction noise and the repetitive breakfast menu during your stay. We continuously strive to improve our services and will take your feedback into consideration. Regarding the fitness center, we would like to clarify that the use of the gym is free of charge for our guests, and the mentioned fee might have been a misunderstanding. We will make sure to address this issue to avoid any confusion in the future. We also apologize for the inconvenience caused by the repeated check-out inquiries, and we will work on improving our communication to ensure a smoother experience for our guests.We hope to have the pleasure of welcoming you back. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator