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Beoordelingen van Sadie Best Western Hotel Luton

3.5 out of 5
Sadie Best Western Hotel Luton
2 4 MILL STREET, Luton, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 53 van 105 beoordelingen" "
Gastenscore: 8 - Goed. 32 van 105 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 105 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 105 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 105 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Rodney

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Hallo, We only came for a nights sleep., but that was difficult. Uncomfortable night in small room with tiny en-suite. Bed and pillows very hard. Toilet so close to radiator, that if it had been on we would have been in danger of burning our knees. Hair dryer not working. Charged £15.00 for what we thought was free car parking. Staff courteous, but overall a poor experience. We will not be using that hotel if in the area again.
1 nacht verbleven in mei 2024
Reactie van Ali op 11 mei 2024
Dear RodneyWe are sorry you did not find our hotel conducive to your stay. The car parking charge is clearly mentioned on all sites, it basically covers our costs of 24 hour CCTV monitoring and a physical presence of staff walking around every hour.

10/10 – Uitstekend

Leslie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, quiet, friendly place. The staff was warm and welcoming. Room and bed were comfortable. Common area and bar very nice.
1 nacht verbleven in maart 2024
Reactie van Ali op 11 mei 2024
Dear LeslieThank you for a wonderful review, we look forward to your next visit.Kind regardsSadie Luton Team

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only comment is the instructions re entrance and limited car parking. First come first served . Probably about 5 spaces
1 nacht verbleven in maart 2024
Reactie van Ali op 11 mei 2024
Dear JaneThank you for a wonderful review. We have 15 car park spaces, we will try and address your comments re entrance. We look forward to your next visit.Kind regardsSadie Luton Team

10/10 – Uitstekend

Fatima

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good stay, just would like to have been better informed about parking. Also the parking garage was very full the next day and very hard to get out of! Other than that a lovely stay
1 nacht verbleven in april 2024
Reactie van Ali op 11 mei 2024
Dear FatimaThank you for a wonderful review, unfortunately being a town centre hotel we have limited car parking spaces. We look forward to your next visit.Kind regardsSadie Luton Team

10/10 – Uitstekend

Wayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We LOVED this property. Also a special thank you for impeccable service to Munoz and Alfie at the front desk.
1 nacht verbleven in april 2024
Reactie van Ali op 19 apr 2024
Dear WayneThank you for an excellent review, we are glad you liked our hotel, and thank you for the appreciation of our staff.Kind regardsSadie Luton Team

8/10 – Goed

david

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was stuck over night due to flight issues perfect transport to and from airport via bus service. Staff were awesome and helpful on my stay.
1 nacht verbleven in maart 2024
Reactie van Ali op 17 apr 2024
Dear DavidThank you for your review, we are glad you enjoyed your stay and we hope to see you again soon.Kind regardsSadie Luton Team

8/10 – Goed

Graeme, los montesinos

Reisde met partner
Clean and close to airport and train station
1 nacht verbleven in maart 2024
Reactie van Ali op 4 apr 2024
Dear GraemeThank you for your excellent review. We look forward to your next visit.Kind regardsSadie Luton Team

6/10 – Redelijk

Matthew, London

Zakenreiziger
Positief: Netheid, personeel en service
Well as a 6’4” male I ordered a king size bed and I seem to have got a double bed which of course had a double quilt. I personally have a king size quilt on my double bed. That way my feet & shoulders STAY warm. The reviews are right about the pillows. I was in room 107. The fridge didn’t seem to be working and the noise coming from the cars was a bit loud.
1 nacht verbleven in maart 2024
Reactie van Ali op 4 apr 2024
Dear MatthewWe are sorry that you found the bed small, our beds are 2m, as for the pillows you can request alternative pillows, and also you should have raised your concern about the noise our staff would have assisted in relocating you to another room.Kind regardsSadie Luton Team

6/10 – Redelijk

Temitope

Reisde met partner
Neat property. Should definitely look into a room service option for breakfast.
1 nacht verbleven in maart 2024
Reactie van Ali op 16 mrt 2024
Dear TemitopeThank you for your review. We will soon be doing room service, thank you for your suggestion. We hope to see you againKind regardsSadie Luton Team

8/10 – Goed

Philip

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed one night for football. An easy 20 minutes walk to the ground. A good pub, seemed a home pub, 10 minutes in the other direction. Room was good. Had all i needed. Bed, TV, shower plus everything else you could need. Issues. The toilet left very little leg room before hitting a wall. A larger sized lady was complaining about that when i checked out. I had to pay £15 for parking. It was secure but seems a lot for the 16 hours i was there. Breakfast promised a lot but even though i was first there, the bacon was cold, the tomato and hash browns tepid,the sausage and baked beans acceptable. I didn't complain as i had to get going. I will stay there again though as the benefits of it outweighed the issues.
1 nacht verbleven in februari 2024
Reactie van Ali op 16 mrt 2024
Dear PhilipThank you for your great review. We are concerned that although overall your experience was positive there were some aspects that you felt were not up to mark. Please ask for me when you next visit us and we will make it up to you. We hope to see you again.Kind regardsAli Sadie Luton Team

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
1 nacht verbleven in februari 2024
Reactie van Ali op 16 mrt 2024
Dear GraceThank you for your great review. We hope to see you again.Kind regardsSadie Luton Team

10/10 – Uitstekend

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Ali op 16 mrt 2024
Dear JonathanThank you for your great review. We hope to see you again.Kind regardsSadie Luton Team

8/10 – Goed

Thomas

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, would stay again. Parking is handy but quite tight. The breakfast is amazing, but only to order so no cereal etc… Sounds picky but in some ways I’d prefer a small buffet with the offer of made to order if you’d prefer… Staff super friendly and room was clean and modern. Beds were very firm.
1 nacht verbleven in februari 2024
Reactie van Ali op 16 mrt 2024
Dear ThomasThank you for your great review. We do have buffet when the occupancy is higher, but we are sorry that cereal was not offered. Please ask for me when you visit us next. We hope to see you again.Kind regardsSadie Luton Team

10/10 – Uitstekend

Mahi

1 nacht verbleven in februari 2024
Reactie van Ali op 4 apr 2024
Dear MahiThank you for your excellent score. We look forward to your next visit.Kind regardsSadie Luton Team

10/10 – Uitstekend

Kingsley

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel in all of the uk. I had no regrets
1 nacht verbleven in januari 2024
Reactie van Ali op 27 jan 2024
Dear KingsleyThank you so much for your brilliant review, our staff aporeciate your positive experience. We look forward to seeing you again.Kind regardsSadie Luton Team

8/10 – Goed

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good value for money
I only stayed overnight with my baby to break up a longer journey so our time in the hotel was limited.
1 nacht verbleven in januari 2024
Reactie van Ali op 27 jan 2024
Dear MichelleThank you for taking your time out to review our hotel. We would like to welcome you back to stay with us longer to get the full experience. We look forward to seeing you again soon.Kind regardsSadie Luton Team

10/10 – Uitstekend

Kingsley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in januari 2024
Reactie van Ali op 27 jan 2024
Dear KingsleyThank you for a great review. We hope to see you again.Kind regardsSadie Luton Team

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Ali op 27 jan 2024
Dear PeterThank you for your great review of our hotel, we hope to host you again soon.Kind regardsSadie Luton Team

10/10 – Uitstekend

Suzanne

Reisde met familie
Great location
Hotel was very clean and staff were amazing. Location is very convenient to bus and train. Would definitely stay again.
4 nachten verbleven in december 2023
Reactie van Ali op 6 jan 2024
Dear SuzzaneThank you for your excellent review about our hotel, staff and location. We look forward to hosting you again.Kind regardsSadie Luton Team

8/10 – Goed

Travis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great area
2 nachten verbleven in december 2023
Reactie van Ali op 6 jan 2024
Dear TravisThank you for your great review, we hope to see you again.Kind regardsSadie Luton Team

8/10 – Goed

Gareth

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very modern with good facilities. Had secure onsite parking. Evening meal was good but breakfast disappointing and expensive
1 nacht verbleven in november 2023
Reactie van Ali op 3 dec 2023
Desr GarethThank you for your review and feedback, it helps to improve on our offering. We hope to see you again.Kind regardsSadie Luton Team

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Ali op 13 nov 2023
Dear DavidThank you for a great review, we hope to see you again.Kind regardsSadie Luton Ream

10/10 – Uitstekend

Sheri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very friendly & helpful.
1 nacht verbleven in november 2023
Reactie van Ali op 12 nov 2023
Dear SheriThank you for your excellent review and appreciation of our staff. It was a pleasure hosting you and we look forward to seeing you again.Kind regardsSadie Luton Team

8/10 – Goed

Stewart

1 nacht verbleven in november 2023
Reactie van Ali op 12 nov 2023
Dear StewartThank you for a wonderful review. We hope to see you again.Kind regardsSadie Luton Team

10/10 – Uitstekend

Stig

1 nacht verbleven in oktober 2023
Reactie van Ali op 1 nov 2023
Dear StigThank you for an excellent review, we hope to see you again soon.Sadie Luton Team

10/10 – Uitstekend

Andrew

1 nacht verbleven in oktober 2023
Reactie van Ali op 1 nov 2023
Dear AndrewThank you for an excellent review, we hope to see you again soon.Sadie Luton Team

6/10 – Redelijk

Timothy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed at the Sadie Best Western after an unexpected pause to our journey home. The staff were very accommodating, and managed to get a cot into our room at short notice. The room was a decent size, clean and it was convenient for us at the time. Considering how much the night in the room cost (around £130) I would have expected parking and breakfast to be included, but we had to pay extra for both. Potentially we got snubbed here due to booking last minute. Overall, a good, but expensive, hotel.
1 nacht verbleven in oktober 2023
Reactie van Ali op 1 nov 2023
Dear TimothyThank you for your review, unfortunately the prices go up and down depending on the day, we hope to see you again soon.Sadie Luton Team

10/10 – Uitstekend

Obinna Ifeanyi

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Ali op 1 nov 2023
Dear Obinna IfeanyiThank you for an excellent review, we hope to see you again soon.Sadie Luton Team

8/10 – Goed

PO YING

1 nacht verbleven in oktober 2023
Reactie van Ali op 1 nov 2023
Dear Po YingThank you for excellent review. We hope to see you again.Sadie Luton Team

8/10 – Goed

paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Extremely fritand helpful staff excellent value for money
1 nacht verbleven in oktober 2023
Reactie van Ali op 1 nov 2023
Dear PaulThank you for a great review, we hopw to see you again.Sadie Luton Team

10/10 – Uitstekend

Hannah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very modern and sleek looking. comfy beds and overall excellent for what paid. Great location to luton airport too.
1 nacht verbleven in oktober 2023
Reactie van Ali op 1 nov 2023
Dear HannahThank for a great review of our hotel, we hope to host you again soon.Sadie Luton Team

2/10 – Ontzettend slecht

Dimitrios

1 nacht verbleven in oktober 2023
Reactie van Ali op 7 okt 2023
Dear Mr DimitriosPlease could you reach out to us and let us know what was the problem, if you don't tell us we won't know how to rectify the situation. Thank you.Kind regardsGeneral ManagerSadie Best Western Luton

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean
1 nacht verbleven in september 2023
Reactie van Ali op 7 okt 2023
Dear JohnThank you for a wonderful review, we hope to see you again.Kind regardsGeneral ManagerSadie Best Western Luton

8/10 – Goed

Olubunmi

3 nachten verbleven in september 2023
Reactie van Ali op 1 nov 2023
Dear OlunbumiThank you for a great review, we hope to see you again.Sadie Luton Team

6/10 – Redelijk

Wayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No King Beds in Hotel
The hotel DOES NOT have King sized beds as advertised, in any room! The hotel is new. The tech is nice. Mattresses are very soft which we did not like. Breakfast was ok and location very close to the train station was nice. Rooms are small but adequate.
1 nacht verbleven in september 2023
Reactie van Ali op 1 nov 2023
Hi WayneKing size beds are 1600mm wide and we have quite a few of them. If you had asked reception they would have addressed the situation for you.Sadie Luton Team

10/10 – Uitstekend

Vladimir

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great airport proprty.
1 nacht verbleven in september 2023
Reactie van Ali op 7 okt 2023
Dear VladimirThank you for a great review, we hope to see you again soon.Kind regardsGeneral ManagerSadie Best Western Luton

10/10 – Uitstekend

Jake

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
right in the middle of the town centre so everything is walkable. Room was in impressive condition with classy interior and furnishing despite being a bit on the smaller side.
1 nacht verbleven in september 2023
Reactie van Ali op 7 okt 2023
Dear Jake Thank you for a fantastic review, we hope you will stay with us again.Kind regardsGeneral ManagerSadie Best Western Luton

2/10 – Ontzettend slecht

Teoh, Stevenage

Zakenreiziger
Negatief: Netheid, personeel en service
The room is dirty lots of dust. Even on the desk.
1 nacht verbleven in september 2023
Reactie van Ali op 1 nov 2023
Dear TeohWe are sorry to hear that, you should have let reception know and would have relocated you. We have taken it up with our cleaning contractors. Please ask for me when you come back to the hotel.

10/10 – Uitstekend

Leah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean finish
1 nacht verbleven in september 2023
Reactie van Ali op 1 nov 2023
Dear LeahThank you for your excellent review. We hope to see you again.Sadie Luton Team

10/10 – Uitstekend

nadia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel accueillant et sympathique ! Les chambres sont fonctionnels et de qualité, elles valent leurs prix !
1 nacht verbleven in augustus 2023
Reactie van Ali op 12 nov 2023
Chère Nadia, Merci pour cette merveilleuse critique. Nous espérons vous revoir bientôt. Cordialement, l'équipe Sadie Luton

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
2 nachten verbleven in augustus 2023
Reactie van Ali op 12 nov 2023
Dear AnonymousThank you for your review. Please let us know where we failed you. Thank you.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was extremely attentive and helpful. Room was really nice and the location was great.
1 nacht verbleven in augustus 2023
Reactie van Ali op 12 nov 2023
Dear AnonymousThank you for a wonderful score, we hope to see you again.Kind regardsSadie Luton Team

2/10 – Ontzettend slecht

howard

1 nacht verbleven in augustus 2023
Reactie van Ali op 12 nov 2023
Dear HowardWe are disappointed to see that you did not enjoy your stay, perhaps if you can get in touch with us and let us know what the problem was. Thank you.Kind regards Sadie Luton Team

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Ali op 8 aug 2023
Dear JamesThank you a great review, we are pleased to have hosted you and look forward to your next visit.Kind regardsSadie Luton Team

10/10 – Uitstekend

Lyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spotless
Our stay was fantastic. Hotel was nice and clean and rooms were immaculate. Staff friendly.
1 nacht verbleven in augustus 2023
Reactie van Ali op 7 aug 2023
Dear LynThank you so much for your excellent review of our hotel and staff. We look forward to you staying with us again soon.Kind regardsSadie Luton Team

6/10 – Redelijk

Christopher

Reisde met familie
Served its purpose for an overnight stay. Nothing special but comfortable
1 nacht verbleven in juli 2023
Reactie van Ali op 7 aug 2023
Dear ChristopherThank you for your review.Kind regardsSadie Luton Team

10/10 – Uitstekend

Brianne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Ali op 1 aug 2023
Dear BrianneThank you for an excellent review, we look forward to seeing you again.Kind regardsSadie Luton Team

8/10 – Goed

Shamiso

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The rooms were clean and tidy. Enjoyed my stay.
1 nacht verbleven in juli 2023
Reactie van Ali op 1 aug 2023
Dear SharmisoThank you for a great review, hope to see you again soon.Kind regardsSadie Luton Team

10/10 – Uitstekend

Berner

1 nacht verbleven in juli 2023
Reactie van Ali op 23 jul 2023
Dear Mr BernerThank you for your wonderful review. We hope to see you again.Sadie Luton Team

8/10 – Goed

Zion

1 nacht verbleven in juli 2023
Reactie van Ali op 7 aug 2023
Dear ZionThank you for your review, we hope to see you again.Kind regardsSadie Luton Team