Lobby
Beschikbaarheid controleren

Beoordelingen van The Wellesley Knightsbridge, A Luxury Collection Hotel

5 out of 5
The Wellesley Knightsbridge, A Luxury Collection Hotel
11 Knightsbridge, London, England

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 100 van 133 beoordelingen" "
Gastenscore: 8 - Goed. 18 van 133 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 133 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 133 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 133 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Carla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prachtig maar klein hotel zeer duur ingericht vriendelijk personeel Italiaans Zeer duur alles bar, restaurant ontbijt was echt armzalig enkel pastries en yoghurt geen brood geen charcuterie geen kazen enkel kaart waaruit je heel wat kan kiezen maar heel duur ! Hadden Dover Sole genomen was uit diepvries echt niet lekker wel 48€ ! Geen zuivere handdoeken s’avonds, badkamer vloerverwarming erg warm wel heel mooi ook de kamer heel erg mooi en proper. Wel koud in hotel en ook in de bar door in en uit geloop van rokende mensen naar terras. Terras verwarmd owv cigar bar.
1 nacht verbleven in oktober 2018
Reactie van Chris Parkes op 22 dec 2018
Thank you very much for taking the time to review your recent stay with us. I was indeed disappointed to learn that we did not meet your expectations on this occasion. Please rest assured your comments have been shared with the management team. Should you wish to discuss further your experience further, please do not hesitate to contact me directly. Kind regards, Chris Parkes

10/10 – Uitstekend

ROBERT M, Stratford

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Superior staff and service
2 nachten verbleven in april 2024

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023

10/10 – Uitstekend

Nigel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Superb!! The staff are incredible and made our return journey seamless.. they are so welcoming and very attentive. The hotel is a perfect location especially as we went to see a concert in Hyde Park! It’s a gem of a hotel right in the heart of London…
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Hany

Reisde met partner
Positief: Netheid, personeel en service
Excellent hotel! Excellent staff and rooms!
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023

10/10 – Uitstekend

Hala

7 nachten verbleven in november 2022

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gracious service Friendly respectful staff Intimate hotel that made us feel special
4 nachten verbleven in november 2022

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great, property was great, location was great, and honestly, for what you get compared to the competition, its reasonably priced. Highly recommend.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Jodi

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at this property were heaven! I had a traveling snafu, and they handled everything perfectly. Would recommend to anyone looking for a boutique and bespoke experience. Lovely is an understatement -- the staff are all top-notch and I'll be back. Truly appreciate the attentiveness and warmth. xx
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Nelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2021

10/10 – Uitstekend

Mahmut Engin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The stay was very good especially a special thanks to all the staff. They were amazing.
3 nachten verbleven in oktober 2021

10/10 – Uitstekend

CHRISTOPHER

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2021

10/10 – Uitstekend

Muna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in februari 2020

2/10 – Ontzettend slecht

Krzysztof

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in februari 2020

10/10 – Uitstekend

loolwah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2019

8/10 – Goed

Issa

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
I love the hotel the location and the cigar lounge but the hotel was against to book throw hotels.com because the don’t offer any benfits like upgrade to a higher category specially that I book disabled room throw hotels by mistake
3 nachten verbleven in december 2019

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don't tell anyone about this fine hotel !!
Excellent 5 star plus boutique hotel... felt welcome and appreciated from check in to check out. Only was there one night but would have looked forward to spending a few more days there.
1 nacht verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When I booked the hotel I didn’t realise it had a cigar bar, if I would have known I wouldn’t have booked the hotel.
2 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019

8/10 – Goed

Noorez

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Was overall excellent. My shower had some repairs that needed to be fixed but it happened right away. I was a bit disappointed that I was put in an accessible room so the bathroom was not very functional. Was hoping they would move me or upgrade me for a reasonable price but didn’t happen. Still, was very satisfied overall. Thanks.
4 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019

10/10 – Uitstekend

CHRISTOPHER

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Nigel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019

2/10 – Ontzettend slecht

sultan

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very small room for a lot of money.
2 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, car service excellent, rooms very confortable
3 nachten verbleven in juli 2019

8/10 – Goed

Mazen

Positief: Personeel en service
6 nachten verbleven in juli 2019

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid
Although the hotel is pretty, the service and room functionality are not worthy of a 5 star hotel. Despite paying the typical price of a top class hotel, expect a Marriott which is what this hotel is. The doorman did not meet us to help with our bags when checking in. Our suite (401) faced an extremely busy road and had french doors that wouldn’t stay closed, so our room was very loud. There was no cold water from the taps in the bathroom, it went from hot to Luke warm. Room service forgot items. House keeping didn’t bring back express laundry on time and didn’t provide turn down service one night despite the service room light being on. The suite, their top level room, was literally 2 feet from the elevator. Our suite was booked through Expedia and was stated to have either 2 twin beds or 1 king. This was not the case and when I requested twin beds several days prior to check in, I was told this was not possible. Michela, the person that I dealt with through multiple emails, was not helpful nor terribly apologetic. I was also not allowed to cancel the reservation. Even though the hotel was aware that the suite was to house 2 people that preferred twin beds, it was not set up with separate bedding or a roll away upon check in. I had to request it myself from the check in staff. The Wellesley clearly doesn’t deserve it’s 5 star rating.
3 nachten verbleven in juli 2019

10/10 – Uitstekend

faisal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is excellent and atmosphere of the hotel is amazing
3 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2019

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2019

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Nice place for smokers. But for me it was not. Room size is good.
1 nacht verbleven in september 2018

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2019
Reactie van Pablo D (Duty Manager) op 14 feb 2019
Dear Andrew, Many thanks for your positive feedback! We hope to welcome you back very soon at the Wellesley Knightsbridge. Best regards. Pablo Dafonte Duty Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
clean, good atmoshper, quick reply, good location and safe
4 nachten verbleven in januari 2019
Reactie van Pablo D (Duty Manager) op 14 feb 2019
Dear Guest, Many thanks for your positive feedback! We hope to welcome you back very soon at the Wellesley Knightsbridge. Best regards. Pablo Dafonte Duty Manager

10/10 – Uitstekend

Omran

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Best and luxury Hotel in London
I am writing to express my appreciation for the quality of service you offered me and my wife during our stay at the Wellesley Knightsbridge Hotel in London. It was our 1st time here! We had a wonderful one week vacation. Despite of the many offers we received from other hotels, we decided for your hotel because of the unbeatable deal you offered us. It was a very good decision; We enjoyed the peace and quiet we needed with luxury, very high quality offered in all the facilities of your gorgeous hotel. This definitely added to the excellent service of the staff in every segment of your hotel. Every staff member with whom we came in contact was attentive, kind and professional including receptionists, room service staff. I just wanted to let you know how much we valued that effort, how impressive and gracious and how greatly we appreciate everything that you personally and your staff did for us. Moreover we like the experience for drop off with Rose Rise. We will definitely recommend your hotel to our friends, colleagues and family, and I’m sure we’ll be back. We have already decided to return to your hotel for our next vacation. Thank you very much again for such outstanding service and see you soon.
3 nachten verbleven in januari 2019
Reactie van Pablo D ( Duty Manager) op 14 feb 2019
Dear Omran, Many thanks for your valuable feedback; we are delighted to see how much you enjoyed your recent stay with us we are indeed very pleased to learn that our staff took such a good care of you during your stay at The Wellesley Knightsbridge. Your kind words have been shared with the team, in order to congratulate them for a job well done. It is really encouraging to see the satisfaction in our guests and their appreciation for the service provided. We can only thank you for sharing your experience with your friends and relatives and we truly hope to be of your service in your next trip to London. Best regards. Pablo Dafonte Duty Manager

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2018

6/10 – Redelijk

Hamad

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My review
The rooms are very small and you can stay in a better hotel in less than this price
4 nachten verbleven in november 2018
Reactie van Chris Parkes op 20 dec 2018
Thank you for your comments. I was naturally disappointed to hear that you did not enjoy your stay with us. We appreciate that our rooms and suites are not the largest in London, however, we believe that the stunning finish and unique style and features of our hotel more than make up for this. Once again thank you for staying with us and we do hope to have the opportunity to welcome you back in the future. Kind regards, Chris Parkes

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2018

10/10 – Uitstekend

Andrew, Athens

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Small,chic , discreet, impeccable hotel in the heart of Knightsbridge. Rooms are small but very nicely furnished. Service of all staff very professional
2 nachten verbleven in oktober 2018

8/10 – Goed

Marit

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2018

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend!
Excellent! Great location close to Buckingham Palace, parks and good shopping. Beautiful room with luxurious finishes. Wonderful staff and service who accommodated a special request and were over the top friendly! My only very tiny negative observation (but please don’t let this stop you from staying in this superb hotel) is that we were turned away from breakfast one morning as my husband was wearing shorts. I totally understand that this is a high end hotel with high end dining, however turning away shorts (golf shorts mind you, not athletic shorts) seems a bit antiquated particularly when others were seen wearing sweat pants/pajama pants. However the breakfasts were delicious and service top notch so again, do not let this deter you. Overall we were thrilled with our stay in this hotel and would recommend to anyone looking for a little luxury and exemplary service! Thank you for helping to make our holiday so enjoyable!
6 nachten verbleven in september 2018

10/10 – Uitstekend

HIKMAT

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Hotel.
2 nachten verbleven in september 2018

10/10 – Uitstekend

M, Chicago, IL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved our stay. Wonderful hotel. Wonderful staff. Perfect location. I will definitely recommend this hotel and will stay again at that hotel next time we are in London.
6 nachten verbleven in september 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Not Worth the Money
Service lacking! Snobby, cold. Irons and internet not available. Great cigar bar but entire lobby smoke filled all the time.
1 nacht verbleven in augustus 2018
Reactie van Magdalena Saodatov op 15 aug 2018
Thank you for taking the time to review your recent stay with us. I am naturally disappointed to read that we did not meet your expectations. Please rest assure that your comments have been taken seriously and passed to the relevant departments. We are reinventing our Cigar Terrace and we do apologize for any inconvenience during your recent stay this may have caused. These improvements are designed to help reduce the amount of cigar smoke in our Lobby. Once again thank you for choosing to stay with us and we do hope to welcome you back in the future. Kind Regards, Magdalena Saodatov

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Swanky stay in London
Chose the hotel because of its proximity to Hyde Park (went to a concert there). Asked for early check in and got it. The service was top notch. Some highlights: complimentary ironing service (limited) upon check in, a ride to Harrod's in the Rolls Royce, a cell phone for your use for local calls and web use, live jazz in the club The only downside that I can think of is the lingering smell of cigar smoke in the lobby.
3 nachten verbleven in juli 2018
Reactie van Jole op 8 aug 2018
Thank you very much for your kind feedback. We look forward to welcoming you back to The Wellesley Knightsbridge.

6/10 – Redelijk

Sarah

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2018
Reactie van Magdalena Saodatov op 15 aug 2018
Dear Sarah, Thank you very much for reviewing your stay with us. We look forward to welcoming you back in the future. Kind Regards, Magdalena Saodatov

6/10 – Redelijk

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in juli 2018
Reactie van Magdalena Saodatov op 15 aug 2018
Thank you very much for reviewing your stay with us. We look forward to welcoming you back in the future. Kind Regards, Magdalena Saodatov