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Beoordelingen van Mandarin Oriental Hyde Park, London

5 out of 5
Mandarin Oriental Hyde Park, London
66 Knightsbridge, London, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 126 van 197 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 197 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 197 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 197 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 197 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

emel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Sara

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
4 nachten verbleven in maart 2024

8/10 – Goed

Kenan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in maart 2024
Reactie van Jonathan op 19 mrt 2024
Dear Kenan,Thank you for choosing to stay with us at the Mandarin Oriental Hyde Park, London and for taking the time to write a review.We are happy to see that you enjoyed your stay with us.We look forwards to welcoming you back soon.With kind regards,

10/10 – Uitstekend

Carolina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Incrível, hotel maravilhoso
1 nacht verbleven in januari 2024

6/10 – Redelijk

Ugur

5 nachten verbleven in december 2023

6/10 – Redelijk

Necmettin

Positief: Personeel en service
4 nachten verbleven in december 2023

10/10 – Uitstekend

JESUS

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best of the Best
2 nachten verbleven in december 2023

10/10 – Uitstekend

Faris

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best of London hotels!
Amazing hotel, amazing people!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Esther

Positief: Netheid
It’s the best hotel..!
5 nachten verbleven in oktober 2023

10/10 – Uitstekend

feroz

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
top class, better than bulgari
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Felipe

4 nachten verbleven in juli 2023

4/10 – Matig

Marco

1 nacht verbleven in april 2023

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2023

10/10 – Uitstekend

hamad, pasadena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

4/10 – Matig

Lindsey, Slough

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Great hotel but room was very poor for the price!
1 nacht verbleven in april 2023

4/10 – Matig

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Didn’t sleep as the beds are terrible.
We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

David

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Chung Wah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Allison

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
早餐服務很好,飯店房間寬敞及乾淨
6 nachten verbleven in december 2022

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

10/10 – Uitstekend

Mary

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

10/10 – Uitstekend

Antony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022

10/10 – Uitstekend

Ekaterina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2022

10/10 – Uitstekend

Rohit

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Benjamin

Reisde met een groep
Positief: Netheid, personeel en service
Excellent
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Jose Eduardo

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2022

8/10 – Goed

Hei Fung Maggie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
房間舒服
1 nacht verbleven in augustus 2022

4/10 – Matig

Oi Lin

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
酒店服務質素普通，共住了四天，第一天房間好差，沒有窗戶的，不見天日。最後一天，未夠時間check out 就鎖房咭等你沒法搭升降機回房間，12:00 Check out , 10:30 就鎖門咭，最後，check out 付款已經2 天，想要聽收音機電源燈
3 nachten verbleven in augustus 2022

10/10 – Uitstekend

Hei Fung maggie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hype park room非常好
5 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Eric

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
4 nachten verbleven in juli 2022

10/10 – Uitstekend

Andrew

1 nacht verbleven in juni 2022

4/10 – Matig

Thaise S

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in februari 2022
Reactie van Mandarin Oriental Hyde Park, London op 20 feb 2022
Dear Thaise On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent visit to Mandarin Oriental, Hyde Park, London. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, Whilst we can see that your rating was very high in most service areas I was disappointed to learn your overall rating was only 4 out of 10. I would be delighted to further investigate any concerns you may by reaching out to me directly at the hotel. Thank you and we look forward to hearing from you shortly Best Wishes Denny Lane Director of Rooms

8/10 – Goed

JL

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2022
Reactie van Mandarin Oriental Hyde Park, London op 20 feb 2022
Dear JL Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. If I may kindly ask for some additional feedback on what could have scored is 10 out of 10 it would be a pleasure to know. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future and I look forward to hearing back from you in return. Wishing you a lovely week ahead Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Chetan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2022
Reactie van Mandarin Oriental Hyde Park, London op 3 feb 2022
Dear Chetan Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Carlos

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2022
Reactie van Mandarin Oriental Hyde Park, London op 9 jan 2022
Dear Carlos Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Incredible Stay
Totally amazing stay, exceptional service and made us feel very welcomed. Could not ask for a better stay.
1 nacht verbleven in januari 2022
Reactie van Mandarin Oriental Hyde Park, London op 9 jan 2022
Dear Guest Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except that it is extremely noisy if you happen to be on the street side
5 nachten verbleven in december 2021
Reactie van Mandarin Oriental Hyde Park, London op 21 dec 2021
Dear Patrick Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. I am sorry if you felt that rooms on our Knightsbridge side are a little noisy, we will have your room checked to ensure that there is no fault with the soundproofing of the room. Our courtyard and park view rooms can be very quiet, perhaps on your next stay we can look at one of these for you offering the same comfort but away from the hustle and bustle of Knightsbridge. We hope to have the pleasure to welcome you back in the near future and wishing you the best over the festive period. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel, impeccable service.
1 nacht verbleven in december 2021
Reactie van Mandarin Oriental Hyde Park, London op 13 dec 2021
Dear Julie Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is such a pleasure to welcome our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service
Incredible LACK of consideration from the Manager.
Please reconsider satying at this hotel or any Mandarin Oriental property, They do not care at all if you are a LOYAL customer/guest. Had a huge problem with the flights and tried to comunicate and call the MO London to advise about the problem and avoid a no show and they DID not answer the phone it was after ours I know but anyway they MUST have a person to answer or an emergency can not appear after ours ??? We tried to let them know that we were not allowed to board British airways flight and finnaly next day they answered and did not care about our frustation and charged a penalty night, even when we tried many times to advise one night before but nobody was ther to answer the telephone in a 6 star hotel. Very dissapointed never ever will stay at any MO hotel.
4 nachten verbleven in november 2021
Reactie van Mandarin Oriental Hyde Park, London op 22 nov 2021
Dear Guest On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent experience with Mandarin Oriental, Hyde Park, London. I am so sorry that you were unable to travel and visit our hotel. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, I am so sorry that we were unable to answer any of your calls and allow your reservation as a result in a no show status due to the poor handling of your booking from our side. As luxury hoteliers it is our aim to fully exceed your expectations, which on this occasion we clearly failed. I would be delighted to look further into your comments, as such if you would like to reach out to me directly at the hotel in order to further understand how this terrible situation went so wrong, and more importantly how I can make it right for you. I am so sorry that you were unable to travel and visit our hotel. In the meanwhile I wish you a pleasant day ahead and look forward to hearing from you in due course. Kind regards & renewed apologies Denny Lane Director of Rooms

8/10 – Goed

jaroslaw

4 nachten verbleven in oktober 2021
Reactie van Mandarin Oriental Hyde Park, London op 22 nov 2021
Dear Jaroslaw Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope that on your next stay we would be able to achieve a 10 of our 10. if you don't mind dropping us a few words on where we could have fully delighted you on your most recent visit. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Hina

Reisde met partner
Positief: Personeel en service
Stunning hotel with amazing service.
1 nacht verbleven in oktober 2021
Reactie van Mandarin Oriental Hyde Park, London op 22 nov 2021
Dear Hina Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

abdulla

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2021
Reactie van Mandarin Oriental Hyde Park, London op 22 nov 2021
Dear Abdulla Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 – Goed

helena

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2021

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2021
Reactie van Mandarin Oriental Hyde Park, London op 22 nov 2021
Dear David Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Anne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth the price
The entire staff is exceptionally nice and goes out of their way to help.
1 nacht verbleven in september 2021
Reactie van Mandarin Oriental Hyde Park, London op 22 nov 2021
Dear Anne Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2021
Reactie van Mandarin Oriental Hyde Park, London op 23 nov 2021
Dear Richard Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Carmen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2021
Reactie van Mandarin Oriental Hyde Park, London op 23 nov 2021
Dear Carmen Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Carl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short stay in London
With the hassle of travelling abroad we decided on a stay in England, and this is the place to go, you cannot want for anything! Every wish is covered, and the staff are amazing! Cannot recommend enough
2 nachten verbleven in september 2021
Reactie van Mandarin Oriental Hyde Park, London op 23 nov 2021
Dear Carl Thank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Zain

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2021
Reactie van Mandarin Oriental Hyde Park, London op 23 nov 2021
Dear Zain hank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 – Uitstekend

Bernard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2021
Reactie van Mandarin Oriental Hyde Park, London op 23 nov 2021
Dear Bernard hank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms