Exterieur

Beoordelingen van ibis budget London Hounslow

3 out of 5
ibis budget London Hounslow
20-28 Staines Road, Hounslow, England

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 242 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 343 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 214 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 92 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 110 van 1001 beoordelingen" "

7,2/10

Netheid

7,8/10

Personeel en service

6,4/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wesley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
4 nachten verbleven in december 2023
Reactie van Ramona - Ibis Budget Team op 11 jan 2024
Thank you for your feedback, Wesley . We appreciate it.

8/10 – Goed

Simone

Positief: Netheid, personeel en service en voorzieningen
Simpel maar prima voor elkaar. Heel aardig personeel. Kleine kamers maar voldeed waarvoor we kwamen. Slapen! Beperkt ontbijt maar je gaat gewoon met een gevulde mag op pad. Iedere dag je bed opgemaakt, schone handdoeken en de kamer was schoon
4 nachten verbleven in november 2023
Reactie van Ramona - Ibis Budget Team op 29 nov 2023
Thank you for your feedback , Simone. We really appreciate it .

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van Nicki - Ibis Budget Team op 6 jul 2022
Thank you for the 10/10, Miguel. We hope to welcome you back again and that your next visit is a pleasant as the last.

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in maart 2020

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Ontbijt was er bijna niet terwijl ik wel voor betaald heb. Alle vuil bleef liggen en het stapelde maar op in het restaurant
1 nacht verbleven in februari 2020
Reactie van Kishor SHIMPI op 19 feb 2020
Thank you for the review ! We do apologies that our hotel did not meet your expectations and for any inconvenience that occur during your stay ! Kind Regards, Kishor SHIMPI Assistant General Manager

8/10 – Goed

Christen Alian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2019
Reactie van Kishor SHIMPI op 28 nov 2019
Thank you very much for the fantastic review. I am so delighted that generally you had a great stay with us. Hope to see you again soon. Kind Regards, Kishor SHIMPI Assistant General Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Het is heel goedkoop, maar het is een kleine kamer en bij buffet is er ook niet veel keuze.
3 nachten verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Tamelijk ok. Slechts 1 lift werkt. Handdoek te weinig.
2 nachten verbleven in augustus 2019

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very friendly and accommodating to me after a long series of delayed flights. I was put in quiet rooms
3 nachten verbleven in mei 2024
Reactie van Ramona - Ibis Budget Team op 25 mei 2024
Dear Heather,Thank you so much for your wonderful review and for taking the time to share your experience on Expedia. We are thrilled to hear that our staff could make your stay comfortable and accommodating after your long journey.It’s great to know that you appreciated the quiet room. Our team strives to provide exceptional service and it’s rewarding to hear that we succeeded in making your stay enjoyable.We look forward to welcoming you back in the future. Should you need any assistance with your next booking, please feel free to reach out to us directly.Best regards,

6/10 – Redelijk

Jude

Negatief: Netheid
1 nacht verbleven in mei 2024
Reactie van Ramona - Ibis Budget Team op 21 mei 2024
Dear Jude,Thank you for taking the time to share your feedback. We appreciate your honest review and are sorry to hear that your experience was just average.We strive to provide the best possible service and accommodations for our guests, and we would love to understand more about what we could have done to improve your stay. Please feel free to contact us directly at so we can discuss your concerns and work towards enhancing our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,

4/10 – Matig

Temitayo

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Ramona - Ibis Budget Team op 21 mei 2024
Dear Temitayo,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about the issues you encountered during your stay. Please feel free to contact us directly at [your contact information] so we can address your concerns and work towards improving our services.Your feedback is important to us, and we hope to have the chance to provide you with a better experience in the future.Best regards,

4/10 – Matig

Stuart

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I wouldn’t stay again. Bed very uncomfortable, mattress saggy and misshaped, pillows were as puffy as a towel. Very basic, very cheap looking, needs redecorated,
1 nacht verbleven in mei 2024
Reactie van Ramona - Ibis Budget Team op 9 mei 2024
Here's a professional response for the provided review:Dear Stuart,Thank you for taking the time to share your feedback about your recent stay with us. We're disappointed to hear that your experience did not meet your expectations.We apologize for any discomfort you experienced with the bed and pillows. Your comments about the condition of the mattress and pillows are concerning, and we will address this matter with our housekeeping and maintenance teams to ensure that all bedding meets our standards of comfort and quality.Additionally, we appreciate your feedback regarding the overall appearance of our accommodations. We continuously strive to maintain high standards of cleanliness and comfort for our guests, and we'll take your comments into consideration as we work towards improvements.We understand your decision not to stay with us again, but we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.If you would like to discuss your experience further or provide any additional feedback, please feel free to contact us directly.Best regards,

4/10 – Matig

Jonathan

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old, rundown hotel, needs some work. This also works to show a lot of the grime/dirt in the hotel. Closes to Heathroow by subway though
1 nacht verbleven in mei 2024
Reactie van Ramona - Ibis Budget Team op 3 mei 2024
Thank you for your feedback, Jonathan. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address them with our team to ensure improvements are made where necessary. If you have any further details or suggestions you'd like to share, please feel free to let us know.

10/10 – Uitstekend

TOSHIO

1 nacht verbleven in april 2024
Reactie van Ramona - Ibis Budget Team op 21 mei 2024
Here's a professional response for TOSHIO's review:Dear TOSHIO,Thank you for your fantastic review and perfect rating! We are delighted to hear that you had an excellent experience with us.Your positive feedback is greatly appreciated, and we are glad to know that we met your expectations. We look forward to welcoming you back on your next visit.Best regards,

10/10 – Uitstekend

Sharaf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Ramona - Ibis Budget Team op 29 apr 2024
Dear Sharaf,Thank you for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay at Ibis Budget Hounslow.Your positive feedback means a lot to us, and we're delighted that you enjoyed your time with us. If you have any further comments or suggestions you'd like to share, please feel free to reach out.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

8/10 – Goed

Dionne

Positief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Ramona - Ibis Budget Team op 21 apr 2024
Dear Dionne,Thank you for taking the time to leave us a positive rating on Expedia. We are delighted to see that you had a good experience during your stay at Ibis Budget Hounslow.If there is anything specific that you particularly enjoyed or any suggestions you have for improvement, please feel free to share them with us. Your feedback is invaluable as we strive to provide the best possible experience for our guests.We look forward to welcoming you back for another pleasant stay in the future.Best regards,

10/10 – Uitstekend

Usman

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
1 nacht verbleven in april 2024
Reactie van Ramona - Ibis Budget Team op 21 apr 2024
Dear Usman,Thank you for leaving us a perfect 5-star rating on Expedia. We are thrilled to hear that you enjoyed your stay at Ibis Budget Hounslow, particularly our convenient location.We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Best regards,

8/10 – Goed

Oana, Boston

5 nachten verbleven in maart 2024
Reactie van Ramona - Ibis Budget Team op 2 mei 2024
Thank you for your feedback , Oana . We really appreciate it .

8/10 – Goed

silvio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it is close to a subway station (zone four). but it is 45 minutes away from London downtown and the subway can be very crowded. for the price and what it offers, it is a good investment.
5 nachten verbleven in maart 2024
Reactie van Ramona - Ibis Budget Team op 3 apr 2024
Dear Silvio,Thank you for sharing your feedback regarding your recent stay with us. We're delighted to hear that you found our hotel to be conveniently located near a subway station, despite being in zone four. We understand that the commute to central London may be a bit longer, but we appreciate your understanding.Your comment about the subway being crowded at times is duly noted, and we apologize for any inconvenience this may have caused. We're constantly working to provide the best possible experience for our guests, and we'll continue to monitor the situation to ensure that our guests' journeys are as comfortable as possible.We're pleased that you found our hotel to be a good investment for the price and amenities offered. Providing value for money is important to us, and we're glad that you felt your stay met your expectations in this regard.Thank you again for your feedback, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 – Uitstekend

Marcelo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best costumer service around.
1 nacht verbleven in maart 2024
Reactie van Ramona Ibis Budget Team op 25 mrt 2024
Dear Marcelo,Thank you for your kind review! We are thrilled to hear that you had a positive experience with our customer service team. Providing excellent service is always our top priority, and we're delighted that we could meet your expectations.If you have any further feedback or if there is anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,

10/10 – Uitstekend

Jonathan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not far from tube station
1 nacht verbleven in maart 2024
Reactie van Ramona - Ibis Budget Team op 24 mrt 2024
Dear Jonathan,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay and found our hotel conveniently located near the tube station.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another excellent experience in the future!Best regards,

6/10 – Redelijk

Fang

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
easy to reach tube station. a supermarket right next it. room is extrema tiny, bear minimal .
1 nacht verbleven in maart 2024
Reactie van Ramona - Ibis Budget Team op 24 mrt 2024
Dear Fang,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel conveniently located near the tube station and appreciated the proximity to the supermarket.We apologize for any inconvenience caused by the size of the room. We understand that space can be limited in budget accommodations, but we strive to ensure that all our guests have a comfortable stay. Your comments will be shared with our team for further consideration.If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,

8/10 – Goed

Frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It had the bare essentials. Clean bed, sink, shower and a loo.
14 nachten verbleven in februari 2024
Reactie van Said op 14 mrt 2024
Dear Frank,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to have the essentials you needed for your stay.Ensuring a clean and comfortable environment for our guests is our top priority, and we're pleased to know that you found our accommodations satisfactory in this regard.If there's anything specific you believe we could improve upon to earn a higher rating from you in the future, please don't hesitate to let us know. Your feedback helps us to continuously enhance our services and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Warm regards,

6/10 – Redelijk

Jonathan

Zakenreiziger
Positief: Personeel en service
You get what you pay for. It was ok. Cheap, clean and near the airport. The staff did a good job in a busy hotel. Fire alarm going off at 2am was an unexpected early morning alarm call....
1 nacht verbleven in maart 2024
Reactie van Ramona - Ibis Budget Team op 13 mrt 2024
Dear Jonathan,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honest assessment and the opportunity to address your concerns.We're glad to hear that you found our hotel to be cheap, clean, and conveniently located near the airport. We apologize for any inconvenience caused by the unexpected fire alarm at 2 am. Your safety is our top priority, and we're sorry for any disturbance this may have caused during your stay.We appreciate your recognition of our staff's efforts in maintaining a high level of service, especially in a busy environment.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

10/10 – Uitstekend

Raymond

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and went out of their way to help us. Great experience.
1 nacht verbleven in maart 2024
Reactie van Ramona - Ibis Budget Team op 4 mrt 2024
Dear Raymond,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent service.Providing friendly and helpful service to our guests is a top priority for us, and we're thrilled that our team went out of their way to assist you during your time with us.We truly appreciate your kind words and your perfect rating. It means a lot to us to know that we were able to make your stay memorable.We hope to have the pleasure of welcoming you back for another fantastic experience in the future. If there's anything else we can do to further enhance your stay, please don't hesitate to let us know.

2/10 – Ontzettend slecht

Kim Wing

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 3 mrt 2024
Dear Kim Wing,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations, as indicated by your rating.We value your input and would like to understand more about what aspects of your stay didn't meet your needs. Your satisfaction is important to us, and we strive to provide excellent service to all our guests.If you're open to it, we would appreciate the opportunity to discuss your concerns further and work towards addressing any issues. Please feel free to reach out to our team directly so that we can better understand your experience and make improvements where needed.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 – Redelijk

Maik

Positief: Personeel en service
3 nachten verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 1 mrt 2024
Thank you, Maik, for your feedback. We appreciate you taking the time to share your thoughts with us.We're sorry to hear that your experience with us fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about what aspects of your stay didn't meet your needs.If you're open to it, we would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to our team directly so that we can address any issues and work towards making improvements.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

6/10 – Redelijk

Ian

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Constantly noisy from landing flights passing over the hotel. A security spotlight was illuminating the window of my room. Preventing me from using daylight to wake. Pretty disorienting. The computer (*phone) system went down causing problems for room entry systems Very poor internet.
5 nachten verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 1 mrt 2024
Dear Ian,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short in meeting your expectations.We understand that noise disturbances from landing flights and the security spotlight's illumination caused disruptions to your sleep and comfort. We will certainly look into ways to minimize such disturbances in the future to ensure a more peaceful environment for our guests.Additionally, we apologize for the issues with our computer system and the poor internet connection. We are actively working to address these technical issues to prevent any future disruptions to our guests' experiences.We appreciate your valuable feedback, as it helps us identify areas for improvement. Please know that we take your concerns seriously and will use them to enhance our services for all guests.If you have any further comments or if there's anything else we can do to assist you, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 – Goed

Luke

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good location near piccadilly line. Easy to heathrow and downtown. Good selection at breakfast. Overall, outstanding value for a basic hotel in London
3 nachten verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 25 feb 2024
Thank you for your feedback, Luke! We're pleased to hear that you found our hotel's location convenient, with easy access to the Piccadilly line for travel to Heathrow and downtown. We're also glad you enjoyed the breakfast selection and found our hotel to be outstanding value. Your satisfaction is important to us, and we appreciate your recognition. If there's anything else we can do to enhance your experience further, please let us know. We hope to have the opportunity to welcome you back again in the future!

8/10 – Goed

Jason

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
A shame it doesn’t match others with tea and coffee making facilities in the rooms booked
4 nachten verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 19 feb 2024
Thank you for your feedback, Jason. We apologize for any inconvenience caused by the lack of tea and coffee making facilities in your room. We understand that these amenities are important for our guests' comfort and convenience, and we will take your comments into consideration for future improvements. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your input and hope to welcome you back again in the future.

10/10 – Uitstekend

Jason

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff and clean rooms
Early check in, no issues. Good spot to walk to Twickers. Very friendly staff on the desk. Rooms are clean. Rooms are small but if youre after nothing more than a place to put your head down, ticks the box. Spoons round the corner for breakfast
1 nacht verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 19 feb 2024
Thank you for your positive review, Jason! We're glad to hear that you had a pleasant experience with us and that our staff provided friendly service. We appreciate your understanding regarding the size of the rooms and are pleased that you found them clean and suitable for your needs. We hope you enjoyed your visit to Twickenham and that you had a great breakfast at Spoons. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 – Uitstekend

Francesco

4 nachten verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 21 mrt 2024
Dear Francesco,Thank you for taking the time to leave a positive review of your recent stay with us. We are delighted to hear that you had a wonderful experience at our hotel.Your satisfaction is our top priority, and we are thrilled that you found everything to your liking during your time with us. If you have any further feedback or if there is anything else we can do to enhance your future stays, please feel free to let us know.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Best regards,

10/10 – Uitstekend

Alan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 14 feb 2024
Thank you for your excellent rating, Alan! We appreciate your feedback and are delighted to hear that you had a perfect stay with us. If there's anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the future!

10/10 – Uitstekend

Lorna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 14 feb 2024
Thank you for your excellent rating, Lorna! We appreciate your feedback and are delighted to hear that you had a perfect stay with us. If there's anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the future!

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Negatief: Personeel en service, comfort kamer
2/10 - Noisey, Hot and Uncomfortable
Walls were like paper, constant noise all night and barely slept. Room was boiling and air con didn't work. Could hear every car driving past in the street, then planes. Appreciate this is an ibis budget, but would not be staying here again. Very poor all around.
1 nacht verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 14 feb 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take your comments seriously. We will address the issues you mentioned regarding noise levels, room temperature, and air conditioning with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we regret that we fell short of meeting your expectations. If you would like to discuss your experience further or if there's anything else we can do to assist you, please feel free to contact us directly.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 14 feb 2024
Thank you for your feedback. We appreciate your rating and are glad to hear that you had a positive experience during your stay with us. If there are any specific areas where we can improve or if you have any additional comments, please don't hesitate to let us know. We value your input and strive to provide excellent service to all our guests. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 – Redelijk

Paul

Positief: Personeel en service
Basic but clean
1 nacht verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 14 feb 2024
Thank you for sharing your feedback, Paul. We're glad to hear that you found the hotel to be clean during your stay. We're always striving to improve, so if there are any specific areas where you think we could do better, please feel free to let us know. Your input helps us ensure that we continue to meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 – Ontzettend slecht

brian, Stockbridge

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sewer smell very very strong had to keep the window open. Hair all over the rooms dirty sheets and pillows even after switching rooms still didn’t make any difference. Couldn’t wait to get another hotel the next morning. Stay away I promise you will be sorry or possibly get sick. Nasty stinky place.
1 nacht verbleven in februari 2024
Reactie van Ramona - Ibis Budget Team op 10 feb 2024
We're deeply sorry to hear about your disappointing experience, Brian. Your feedback is concerning, and we take it seriously. We will address these issues immediately to ensure that they do not occur in the future. Please accept our sincerest apologies for any inconvenience caused. If there is anything further we can do to rectify the situation, please do not hesitate to reach out to us directly.

10/10 – Uitstekend

Dmitri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 10 feb 2024
We're delighted to hear that you had a wonderful experience, Dmitri! Thank you for taking the time to share your positive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
1 nacht verbleven in januari 2024
Reactie van EZ op 6 feb 2024
Dear John,Thank you for taking the time to share your feedback after your recent stay at Ibis Budget Hounslow.We appreciate your positive rating and hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,EdithIbis Budget Hounslow Team Member

2/10 – Ontzettend slecht

Walid

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The bathroom was not clean at all. Aside from the condition of the room. I can understand that it is budget hotel, but having a clean room should basic thing especially the bathroom.
1 nacht verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 30 jan 2024
Dear Walid,Thank you for sharing your feedback about your recent stay at ibis budget London Hounslow. We sincerely apologize for the disappointment you experienced with the cleanliness of the bathroom and the overall condition of the room.Maintaining a clean and comfortable environment is indeed a fundamental expectation, and we regret that we fell short of meeting these standards during your visit. Please be assured that your comments have been noted, and we will take immediate steps to address and rectify these issues to enhance the overall guest experience.We appreciate your honesty, and we hope to have the opportunity to regain your trust in the future. If there is anything specific you would like to share or discuss further, please feel free to contact us directly.

6/10 – Redelijk

Roger

1 nacht verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 30 jan 2024
Thank you for your feedback, Roger. We really appreciate it. We apologies for any inconvenience !

4/10 – Matig

Joanne Alice

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel has gone downhill
Tge hotel on the fourth fooor had a lot of refugees staying there paid for by the home office . Lots of bags rubbish in the corridors containing beer bottles and cans Nice room and staff have improved a lot from being ablest and transphobic from my last stay
Room 423
Outside of the hotel
Room 423
Room 423
1 nacht verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 27 jan 2024
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

8/10 – Goed

Christina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and friendly hotel.
First hotel with no carpets in the rooms, no kettle/ drinks making facilities in your room but machine in reception that you may pay for. Room toilet felt clostrophobic and the shower is in the bedroom. Room was clean but basic.
2 nachten verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 27 jan 2024
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Does exactly what it says on the tin - well
1 nacht verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 22 jan 2024
Thank you foor your feedback, Chris. We really appreciate it .

10/10 – Uitstekend

Lorna

2 nachten verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 21 jan 2024
Thank you for your feedback , Lorna. We really appreciate it.

6/10 – Redelijk

Peter

Negatief: Netheid, staat van de accommodatie en faciliteiten
the used condom draped over the shower soap dispenser was a little offputting but the bed was clean and the staff were welcoming
1 nacht verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 21 jan 2024
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Redelijk

Baburao

1 nacht verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 21 jan 2024
Thank you for your feedback, Baburao. We apologies for any inconvenience.

6/10 – Redelijk

Michele

Negatief: Staat van de accommodatie en faciliteiten
Decent for the price and proximity to Heathrow.
1 nacht verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 21 jan 2024
Thank you for your feedback, Michele. We apologies for any inconvenience!

4/10 – Matig

mukesh

Reisde met familie
No lock In Toilet & Bathroom
1 nacht verbleven in januari 2024
Reactie van Ramona - Ibis Budget Team op 21 jan 2024
Thank you for your feedback, Mukesh. We apologies for any inconvenience!