Bar (ter plaatse)

Beoordelingen van Copthorne Tara Hotel London Kensington

4 out of 5
Copthorne Tara Hotel London Kensington
Scarsdale Place, Kensington, London, England

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 830 van 2740 beoordelingen" "
Gastenscore: 8 - Goed. 843 van 2740 beoordelingen" "
Gastenscore: 6 - Redelijk. 495 van 2740 beoordelingen" "
Gastenscore: 4 - Matig. 312 van 2740 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 260 van 2740 beoordelingen" "

7,6/10

Netheid

7,6/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Busra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Vriendelijk personeel, goede ligging en netjes hotel maar wel toe aan een renovatie...
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Christianne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goed gelegen bij de ondergrondse en in een leuke en gezellige omgeving
3 nachten verbleven in februari 2024
Reactie van AJ op 5 mei 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific that stood out to you or if you have any feedback to share, please don't hesitate to let us know. We truly appreciate your support and hope to welcome you back for another fantastic stay in the future! Warm regards, AJ Copthorne Tara Team

8/10 – Goed

Robert

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly welcome and quick incheck. Good breakdfast. Staff very helpfull Clean and comfortable rooms
5 nachten verbleven in november 2023

4/10 – Matig

Cedric

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tegenvaller
Ligging ok maar comfort en isolatie viel echt tegen. Naast metro die om de 5min passeert. 2kamers naast elkaar (ook al werd dit weken op voorhand aangevraagd) was ook onmogelijk! Personeel vriendelijk
3 nachten verbleven in november 2023

8/10 – Goed

Uttara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023

6/10 – Redelijk

Inge

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Taysine

2/10 – Ontzettend slecht

Joel

Positief: Personeel en service
Negatief: Netheid

8/10 – Goed

clement

Positief: Personeel en service, voorzieningen

10/10 – Uitstekend

Ciara

2 nachten verbleven in september 2022

6/10 – Redelijk

Antonius

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Time is starting to catch up on the hotel.
3 nachten verbleven in juni 2022

6/10 – Redelijk

Johannes

Reisde met partner
Positief: Personeel en service
Oud hotel met navenante accommodatie. Goede bedden waardoor prima geslapen. Verouderde badkamer. Ontbijt slecht en smakeloos. Personeel meest vriendelijk en behulpzaam. Niet altijd even vaardig. Kortom de ‘charme’ van vergane glorie’
4 nachten verbleven in april 2022

10/10 – Uitstekend

Asma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geweldig hotel , zal zeker terug komen
3 nachten verbleven in maart 2022

10/10 – Uitstekend

Jacques

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
prima locatie omdat de conferentie waar ik aan deelnam ook in het hotel was.
1 nacht verbleven in januari 2022

8/10 – Goed

thomas

Positief: Netheid, staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024

4/10 – Matig

John

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location is good but this hotel is very tired and dirty. The check in took 20 minutes and at first I thought my room was an emergency room but my colleague had a similar impression. The bathroom was not very clean, the furnishings were tired, stained and chipped. The bed on the other hand was very comfortable so not all bad.
1 nacht verbleven in mei 2024

8/10 – Goed

Lynette

Reisde met familie
Overall a very good stay we have been coming here for 5 years now and notice it is getting a little tired
3 nachten verbleven in mei 2024

4/10 – Matig

Clément

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Le personnel à notre arrivée n’était pas des plus aimable. Les photos sur le site sont trompeuses. Nous avions réservé une chambre avec un lit double. Nous nous sommes retrouvés avec deux lits simples rapprochés. Il y avait deux têtes de lits de lits simples et non une correspondant à un lit double. L’un des deux avait donc « la tête dans les boutons électriques ». La réponse de l’hôtel a été de nous indiquer qu’il n’y avait plus de chambres dans tout l’hôtel correspondant à la photo présente sur leur site. Et qu’à notre soucis de boutons électriques la seule solution était d’enlever les lumières. La douche était quand à elle bruyante. Dès que nous voulions de l’eau chaude, un bruit sourd se faisait ressentir. Par ailleurs le thermostat de l’hôtel semblait déréglé (à la place de l’eau froide nous avions de l’eau chaude). Point optionnel : l’hôtel a besoin d’un bon coup de rafraîchissement.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Akop

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very short walk away from the busy streets. Loved the peace and quiet. It was a small hidden gem. If you are from the USA, image a decent motel. Very clean and simple. A 24 hour self check out mini store with essential items.
3 nachten verbleven in mei 2024

6/10 – Redelijk

Christine

Reisde met een groep
Positief: Netheid, personeel en service
Rooms are beginning to look a little frayed. If you’re fond of sleep this may not be the place for you as there is zero soundproofing between rooms.
1 nacht verbleven in mei 2024

4/10 – Matig

stephen

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Having stayed here many times years ago, it was disappointing to find it looking so 'tired' The only things up to scratch were the lifts.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s the only place to stay in London that is convenient to everything
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Ron

Zakenreiziger, Reisde met partner
Positief: Netheid
Good stay. Wish we had breakfast included
8 nachten verbleven in mei 2024

10/10 – Uitstekend

Phil

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Excellent
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Philip

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent

8/10 – Goed

Jessi-Marie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Will stay again. Very comfortable
3 nachten verbleven in mei 2024

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to get into london
2 nachten verbleven in mei 2024

6/10 – Redelijk

Yoshiko

Negatief: Personeel en service, voorzieningen
早朝から従業員が廊下で歌っていてうるさい。 ベッドメイキングで8:00に起こされた。 大きいホテルなのに隣の部屋の音が聞こえる。 部屋やバスルームは広くて使いやすい。 自分以外の髪の毛がカーペットについてる。 ホテルから買出し行くのに時間がかかる。 部屋のお湯が出なくて、次の日までシャワーできなかった。バスタブに入りたくて選んだから、親が出ないなら意味ない。
2 nachten verbleven in mei 2024

6/10 – Redelijk

Tom

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Lifts take forever.
1 nacht verbleven in mei 2024

8/10 – Goed

Shaheenah

Positief: Personeel en service
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kevin, Edmonton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved how close the hotel is to so many amenities and public transportation. Very comfortable room and outstanding staff.
10 nachten verbleven in april 2024
Reactie van AJ op 14 mei 2024
Dear Kevin,Thank you for taking the time to share your positive experience with us on Expedia.We are delighted to hear that you enjoyed your stay with us and found our hotel conveniently located near amenities and public transportation. Providing comfortable accommodation and outstanding service to our guests is our top priority, and we are thrilled that we were able to meet your expectations in this regard.Your kind words are greatly appreciated and will be shared with our team.We look forward to welcoming you back to Copthorne Tara Hotel in the future.Kind regards,AJ, Copthorne Tara Team

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can’t fault it.
1 nacht verbleven in mei 2024
Reactie van AJ op 14 mei 2024
Dear Roger,Thank you for leaving us a 5-star review on Expedia.We are thrilled to hear that you had a faultless experience during your stay with us. Providing exceptional service and comfort to our guests is our priority, and we are delighted that we succeeded in meeting your expectations.We appreciate your positive feedback and hope to have the pleasure of welcoming you back to Copthorne Tara Hotel in the future.Kind regards,AJ, Copthorne Tara Team

4/10 – Matig

Ipek

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Otel is very big and the location is great. But i will not coming back because: 1. Staff I checked in with was not helpful at all. He just tried to get rid of me asap. 2. Room was so old. Aircon was not cooling the room at all. The room was boiling. 3. Bathroom was really old. Bathtub was so old that inside was full of yellow marks. Sealing was terrible when showering it flooded. Toilet flush was from first ages. Overall, i only liked the location.
2 nachten verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Dear Ipek,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient.However, we're deeply sorry to learn that your experience with our staff and the condition of your room did not meet your expectations. Please rest assured that we take your comments seriously and will address them internally to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind regards,AJCopthorne Tara Team

4/10 – Matig

Sam

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff unwelcoming, miserable looking and none greeting. They appear robotic on reception gave us the door card and directions to our room, we didnt even receive a 'Hello!'. Need retraining in hospitality etiquette. Room very poor, tired and noisy. Smoke detector flashed constantly all night. I don't recommend staying here. The Holiday Inn, looks nicer and lits located right beside it.
1 nacht verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Dear Sam,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations.Please accept our sincere apologies for the unwelcoming attitude of our staff and the issues you encountered in your room. We value your feedback and will certainly review our hospitality training procedures to ensure that all guests receive a warm and friendly welcome.We regret any inconvenience caused by the noise and the smoke detector in your room. Your comments have been noted, and we will take steps to address these issues promptly.We understand your disappointment and hope to have the opportunity to restore your faith in our hotel on a future visit.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

Lio Alberto, Pietrasanta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van AJ op 12 mei 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

8/10 – Goed

jay

Positief: Netheid, personeel en service
When I arrived, thermostat wasn't working properly and room was hot. I called front desk. Ten minutes later a maintenance man arrived and fixed the problem. Other than that, everything was excellent.
2 nachten verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Dear Jay,Thank you for sharing your experience with us. We're glad to hear that our maintenance team promptly addressed the issue with the thermostat and resolved it to your satisfaction.We apologise for any inconvenience caused and appreciate your understanding. We're pleased to know that aside from this minor setback, you found everything else excellent during your stay.We look forward to welcoming you back for another great experience in the future.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Kseniya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice holiday at nice place
2 nachten verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

6/10 – Redelijk

Ezzeldin, Orinda

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The location is ideal in all aspects, the room is priced competitively but the hotel needs to heavily invest in its infrastructure. A 20 years visitor, this place has been slowly going down from where this place once was.
5 nachten verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Dear Ezzeldin,Thank you for your feedback and for being a loyal visitor over the years. We're glad to hear that you find our location ideal and our room pricing competitive.We take your comments about our infrastructure seriously and appreciate your insight. Rest assured, we are continuously working on improving our facilities to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards,AJCopthorne Tara Team

10/10 – Uitstekend

Bronwen

1 nacht verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

8/10 – Goed

VINCENT

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bien placé quartier chic
3 nachten verbleven in mei 2024

8/10 – Goed

Nina

Reisde met familie
Positief: Voorzieningen
Location of the hotel is great, tube is just around the block, safe and clean neighbourhood. I have just one complaint about our check-in. The first guy behind the desk gave us non working lift/room cards, that was sorted out with another lady who was very kind, but then we came with working cards into occupied room from another guests. So we had to go back to the lobby and sort this out. We got another room, cards were working this time and additional bed for our child was brought right away as promised. It was all sorted pretty quick. The rest of our stay was fine, lifts working fine, everything smooth, fridge was working in the room, so aal good apart from check in situation. Once more I really liked the location of the hotel. Really convenient for travelling around or coming from airport, all done by tube or walking. We had really nice time in London we would surely come back.
4 nachten verbleven in april 2024
Reactie van AJ op 12 mei 2024
Dear Nina,Thank you for choosing to stay with us and for sharing your feedback.We're glad to hear that you enjoyed our convenient location near the tube and that overall, you had a pleasant stay. However, we apologise for the inconvenience you experienced during check-in. Rest assured, we'll address this with our team to ensure it doesn't happen again.It's great to know that the issue was resolved quickly and that you appreciated the additional bed for your child.We're delighted that you had a nice time in London and would consider staying with us again. We look forward to welcoming you back in the future.Kind regards,AJCopthorne Tara Team

8/10 – Goed

Joyie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff, especially Devi at reception, was very helpful. We arrived earlier than planned and they allowed us to check in early. The hotel itself is not new but clean, the location great and the staff were wonderful.
2 nachten verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Dear Joyie,Thank you for taking the time to share your experience with us.We're delighted to hear that you found our staff, particularly Devi, to be helpful. Providing exceptional service is always our top priority, and we're glad we could accommodate your early check-in request.It's wonderful to know that you appreciated our hotel's cleanliness, great location, and the overall helpfulness of our staff.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

6/10 – Redelijk

Jane

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Thank you for staying with us. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable room, great location and friendly staff
2 nachten verbleven in mei 2024
Reactie van AJ op 12 mei 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

6/10 – Redelijk

Charlotte

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Check in delayed but no apology . Receptionist tried to charge us for stay on check out even though we had paid Expedia in full . It’s so busy in the hotel , it’s like being in an airport Won’t be retuning .
1 nacht verbleven in mei 2024
Reactie van AJ op 5 mei 2024
Thank you for sharing your feedback, Charlotte. We apologise for the delayed check-in and any inconvenience caused by the lack of apology. Your experience with the receptionist will be addressed with our team to ensure this issue is not repeated. We regret any confusion regarding payment during check-out and apologise for any inconvenience caused. We understand your concerns about the hotel's busyness and apologise for any discomfort it may have caused. Your comments will be taken into account as we strive to improve our services. We regret to hear that you won't be returning, but we appreciate your feedback nonetheless. If you have any further concerns, please don't hesitate to contact us. Warm regards, AJ Copthorne Tara Team

6/10 – Redelijk

Barbara

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
In die Jahre gekommenes Mittelklassehotel, der angegebene Ökostandard erschließt sich mir nicht. Sehr laut, liegt an den Gleisen der Ubahn und leider auch sehr sehr hellhörig. Schöner Blick über South Kensington wenn man eines der höher gelegenen Zimmer hat. Personal sehr freundlich. Frühstück völlig überteuert lieber in der Nachbarschaft frühstücken dort gibt es tolle Cafés.
4 nachten verbleven in april 2024
Reactie van AJ op 5 mei 2024
Thank you for your feedback, Barbara. We appreciate your insights regarding your recent stay with us. We apologise for any inconvenience caused by noise, particularly from the nearby underground tracks. However, we're glad you enjoyed the scenic views over South Kensington from our higher rooms and found our staff to be friendly. We also appreciate your feedback on the breakfast pricing, and we understand your preference for nearby cafes. Your comments will be shared with our team for further improvement. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,AJ Copthorne Tara Team

10/10 – Uitstekend

Adeyemi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for 2 nights. Enjoyed my stay. Staff were very accommodating and very friendly. No problem at all. Will definitely return.
2 nachten verbleven in mei 2024
Reactie van AJ op 5 mei 2024
Thank you for your positive feedback, Adeyemi! We're delighted to hear that you enjoyed your two-night stay with us. It's wonderful to know that our staff were accommodating and friendly, contributing to a pleasant experience for you. We truly appreciate your kind words and are thrilled to hear that you plan to return. We look forward to welcoming you back on your next visit! If you need any assistance in the meantime, please don't hesitate to reach out. Warm regards, AJ Copthorne Tara Team

10/10 – Uitstekend

Linda, Glendale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly service and convenient.
2 nachten verbleven in mei 2024
Reactie van AJ op 5 mei 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific that stood out to you or if you have any feedback to share, please don't hesitate to let us know. We truly appreciate your support and hope to welcome you back for another fantastic stay in the future! Warm regards, AJ Copthorne Tara Team

6/10 – Redelijk

Nicola

1 nacht verbleven in april 2024