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Beoordelingen van Chelsea Cloisters

3.5 out of 5
Chelsea Cloisters
Sloane Avenue, London, England

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 370 van 2052 beoordelingen" "
Gastenscore: 8 - Goed. 707 van 2052 beoordelingen" "
Gastenscore: 6 - Redelijk. 474 van 2052 beoordelingen" "
Gastenscore: 4 - Matig. 268 van 2052 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 233 van 2052 beoordelingen" "

7,0/10

Netheid

6,8/10

Personeel en service

6,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

A J

Positief: Netheid, comfort kamer
Simpel maar alles wat je nodig hebt.
Prima locatie. Studio met goed uitgeruste keuken (handig tijdens lockdown). Simpel maar alles wat je nodig hebt. Late check-out (14:00) is relatief duur: £50 extra.
1 nacht verbleven in november 2020

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a top floor (9) accommodation that is refurbished. Close to South Kensington station, supermarket and Starbucks. Ideal stay for couple of days in London.
3 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het was mooi en netjes. 3 personen kamer was ruim.
1 nacht verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Leuk appartement op de begane grond met prima voorzieningen
1 nacht verbleven in juni 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
De accommodatie was ideaal gelegen tussen twee Metro stations. de badkamer liet wat te wensen over. Verder allemaal zeer tevreden
4 nachten verbleven in december 2018

10/10 – Uitstekend

Remy, Amsterdam

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
In- en uitchecken gaat super snel. Gewoon een simpele accommodatie voor een goede prijs en dan ook nog redelijk dicht bij het centrum.
2 nachten verbleven in oktober 2018

2/10 – Ontzettend slecht

Velma

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible don’t go here!
my room which was located in a building site but also not fir to stay in. Mold was growing in bathroom window.see pictures. Paint was pealing from windows. Unfortunately no one could solve my problem. Management is still not responding. I had to find alternative accommodation. I booked via Hotels.com. Also they did not help me
3 nachten verbleven in september 2018

4/10 – Matig

Richelle, Dichtbij treinstation, ideaal voor een uitstapje n

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Gebouw heeft echt zijn beste tijd gehad!
Beschrijving en foto's kloppen totaal niet, dit gebouw heeft zijn beste tijd gehad. Kapotte tegels op de badkamer, laminaat op de kamer waar de stukken uit zijn en overal waterschade heeft, kastdeuren die scheef zitten en bijna eruit vallen. Bed was ook niks waard, spiralen staken nog net niet uit het bed en is hooguit 120 cm breed. Ramen enkel glas en met een drukke weg is dat zeer luidruchtig. Keukentje wat letterlijk keukentje is, verwacht niet dat je er kunt koken zo klein is het. Tv lijkt meer het formaat van een gemiddelde tablet te hebben, dus ook onbruikbaar. Is er dan nog wat positiefs te melden? Jazeker! De locatie is het enige pluspunt, je bent zo bij de metro en staat binnen een paar minuten midden in Londen, en bent op 5 minuten lopen van bijvoorbeeld harrods en diverse museums. Wil je redelijk goedkoop dicht bij het centrum zitten dan moet je dit boeken, maar verwacht niks van comfort of afwerking.
2 nachten verbleven in juni 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Location in Chelsea is very good. A short walk away from Harrods, shops and two tube stations. The room was small, but comfortable enough. However, the general upkeep and cleanliness were not too great. Holes, missing screws, peeling paint and mould in the bathroom.
3 nachten verbleven in juni 2018

10/10 – Uitstekend

A J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortabel appartement
Comfortabel appartement op super-locatie. Wel wat achterstallig onderhoud, maar hinderlijk is dat niet.
1 nacht verbleven in februari 2018

8/10 – Goed

Fred, Amsterdam

Positief: Netheid, personeel en service en comfort kamer
uitstekende locatie, redelijk geprijsd
Prima geoutilleerde studio's en appartementen, wel wat achterstallig onderhoud. uitstekende locatie.
4 nachten verbleven in november 2017

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid
Vergane glorie, voor een paar nachtjes acceptabel.
Toen we laat in de avond de kamers betraden, bleken er kapotte ramen en een slecht doorspoelende wc te zijn. Het douchegordijn kon niet verhinderen dat de badkamervloer overstroomde. We hebben een andere kamer gevraagd en na wat gedoe, gekregen. Deze was gelukkig veel beter. De foto’s geven een rooskleuriger beeld dan wat de werkelijke staat van het hotel is.
2 nachten verbleven in oktober 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
Betaalbare kamer met keuken op prima locatie
Eenvoudig en niet heel ruim, maar wel eigen keukentje met vaatwasser en wasmachine.

6/10 – Redelijk

Jan , Limburg

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Goede ligging, centraal voor uitstapjes
Goede ligging in een van duurste wijken. Maar het hotel moet grondig worden aangepast/onderhouden. Oude vloerbedekking, slecht schilderwerk, verwarming die niet regelbaar is ( dus erg warm). Ramen die niet normaal gesloten kunnen worden. Voor deze prijs iets meer verwacht.

8/10 – Goed

A J

Positief: Netheid, comfort kamer
eigen studio, prima locatie
beddengoed op sofa ontbrak, kon pas volgende dag in orde worden gemaakt.

6/10 – Redelijk

3 Chelsea girls, Nederland

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
prima locatie
prima locatie tussen Sloane Square en South Kensington, dicht bij de winkels van King's Road. Hotel is een doolhof aan kamers, groot blok met lange gangen...heel basic, maar dat vonden we geen probleem. schoon, redelijk goede bedden, eenvoudig keukenblokje.

10/10 – Uitstekend

James

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel does a great job of keeping the property and the rooms clean during your stay. Rooms come with everything you need and it feels very safe inside. Very easy walk to South Kensington Station to get into the city as well.
11 nachten verbleven in april 2024

2/10 – Ontzettend slecht

SUNA

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Janet

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Needs repairs and updates done. Floors were very uneven areas of the floor was soft and spongy. Not handicap accessible only one elevator available as the other elevator was down for a repair.
11 nachten verbleven in april 2024
Reactie van Nadia E.B- Guest Experience Manager op 19 apr 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

6/10 – Redelijk

James

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
My only complaint is that despite the booking being for three adults, there was no bedsheet, pillow cases or duvet cover provided for the pullout bed. The pillows and duvet were found in the bedroom, but no actual bedding. It was late and I was tired after being at the hospital, so I slept in my clothes as it was, but this raises some concerns about how many other people have used the duvet, pillows and sofa-bed without bedding, and that someone else will now use it after me, clean though I am. Otherwise, everything else was great, and it was perfectly located for access to the Royal Brompton hospital.
1 nacht verbleven in april 2024
Reactie van Nadia E.B- Guest Experience Manager op 19 apr 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

10/10 – Uitstekend

Paul, Sheffield

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Nadia E.B- Guest Experience Manager op 11 apr 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Muy amables. Teníamos un apart, y la verdad muy completo. Supermercado cerca
3 nachten verbleven in maart 2024
Reactie van Nadia E.B- Guest Experience Manager op 5 apr 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 – Uitstekend

Livinia

Positief: Netheid, staat van de accommodatie en faciliteiten
No frills so reasonable costs. Didn’t realise internet access was an extra so had to re-dress (having gone to bed) to go down to reception to enable.
1 nacht verbleven in maart 2024
Reactie van Nadia E.B- Guest Experience Manager op 8 apr 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 – Uitstekend

Alice

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Nadia E.B- Guest Experience Manager op 2 apr 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 – Uitstekend

Mila

Positief: Netheid, staat van de accommodatie en faciliteiten
Super! This is our first trip to London and we are so glad we found this hotel. The location is perfect, the service is great, (reception is helpful with any question and very friendly) Very clean and nice room with an incredible view (especially at night) In the room has everything necessary for a family. And what is important is the ability to cook & It helps a lot, especially when you are traveling with a small child. The only thing I didn't like was the smell when we checked in. But we quickly resolved this issue and continued to have a great time here without any pretensions. I will definitely come back again. I recommend this hotel for those who value their time and save money.
3 nachten verbleven in maart 2024
Reactie van Nadia E.B- Guest Experience Manager op 9 apr 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 – Uitstekend

Bronwyn

Positief: Netheid, staat van de accommodatie en faciliteiten
Front desk staff Natalia and Sam are very friendly and helpful. Thank you for a great stay!
11 nachten verbleven in maart 2024
Reactie van Nadia E.B- Guest Experience Manager op 26 mrt 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 – Ontzettend slecht

Calixto

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location is good as close to lot of Chelsea things but the area thanks to this building and the 24/7 besides is full of dodgy people . Place is full of prostitution, young backpackers and strange people . Never seen a room so dirty and disgusting in my life , how is this place allowed to operate legally is incredible
3 nachten verbleven in maart 2024

8/10 – Goed

Dilip, Poway

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great stay at a strategic location in Central London. The managers made it very convenient for us to extend our stay to two days and made necessary provisions.
1 nacht verbleven in maart 2024
Reactie van Nadia E.B- Guest Experience Manager op 18 mrt 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 – Uitstekend

Derik

Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location. Loved all the amenities in the room. Really helped us save on laundry and not eating out all the time. Perfect for the 2 of us.
8 nachten verbleven in maart 2024
Reactie van Nadia E.B- Guest Experience Manager op 18 mrt 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 – Goed

McCall

Positief: Netheid
Great for what was needed. Basic up keep is stringly needed. Parking was a joke.
2 nachten verbleven in maart 2024
Reactie van Nadia E.B- Guest Experience Manager op 18 mrt 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 – Uitstekend

Katina

Positief: Netheid, staat van de accommodatie en faciliteiten
9 nachten verbleven in februari 2024
Reactie van Nadia E.B- Guest Experience Manager op 5 mrt 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 – Uitstekend

Rosa Margarita

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Es mi primera vez en londres ,entre 300 obciones elegi este hotel por los buenos comentariosde las personasque se alojaron alli, me gusto todo de la habitación, nos atendieron muy bien ,pequeña la habitación pero muy comoda ,con todo lo necesario, al final me fui contenta
10 nachten verbleven in februari 2024
Reactie van Nadia - Guest Experience Manager op 26 feb 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

8/10 – Goed

JENNIFER

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Nadia E.B- Guest Experience Manager op 23 feb 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 – Uitstekend

Adriana

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The staff so incredibly helpful. Nadia is the absolute best! My family and I visited from NY for a birthday celebration and we were accommodated to the upmost. I was even contacted after check out when we left behind our keys. Great for walking to museums and small cafes.
3 nachten verbleven in februari 2024
Reactie van Nadia E.B- Guest Experience Manager op 22 feb 2024
Dear Adriana,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

4/10 – Matig

Johanna

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was not like the pictures! Location was good, but apartment noisy and run down.
3 nachten verbleven in februari 2024
Reactie van Nadia E.B- Guest Experience Manager op 10 feb 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 – Goed

Javier

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our sofa was broken the first night but they came and replaced it the next day with an even better sofa bed.
4 nachten verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 5 feb 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 – Uitstekend

Irene

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Todo fenomenal. Servicio excelente y perfecta ubicación.
3 nachten verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 30 jan 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 – Matig

Jo

Negatief: Voorzieningen
Nice apt, but some shabby bits. Sofa was stained and had cigarette burns on it. Worst thing was the noise! No insulation on the windows at all so it was impossible to sleep. My room was on the ground floor which wouldn’t have helped. Also windows really were not secure either so that was a bit of a worry.
1 nacht verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 30 jan 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 – Uitstekend

Simon

Zakenreiziger
Positief: Netheid, comfort kamer
3 nachten verbleven in januari 2024
Reactie van Ralph Guest Relations op 26 jan 2024
Dear Guest, We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable. Warm regards, Ralph- Guest Experience Manager

10/10 – Uitstekend

Kieran

Positief: Netheid, comfort kamer
I totally recommend staying here!
The reception staff were so helpful. The room was gorgeous. I totally recommend staying here.
1 nacht verbleven in januari 2024
Reactie van Ralph Guest Relations op 25 jan 2024
Dear Guest Thank you so much for the great review as these are very important to us. I am so pleased you had a nice stay and I hope to see you very soon back at Chelsea Cloisters!

10/10 – Uitstekend

María Teresa

3 nachten verbleven in januari 2024
Reactie van Ralph op 25 jan 2024
Dear Guest Thank you for the review as these are important to us. We hope to see you back soon at Chelsea Cloisters!

8/10 – Goed

Lisa

Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Great location but definitely needs some repairs done.
6 nachten verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 30 jan 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 – Uitstekend

KIN M R

1 nacht verbleven in januari 2024
Reactie van Ralph Guest Relations op 25 jan 2024
Dear Guest Thank you so much for the review as these are important to us. We hope to see you back soon at Chelsea Cloisters !

6/10 – Redelijk

Hannah

Negatief: Netheid, comfort kamer
The sink was dirty, shower didn’t drain well and the sheets had a lot of hairs left on them upon arrival. The tv has little to no channels. The kitchen had a few pots but no plates or bowls.
2 nachten verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 20 jan 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

4/10 – Matig

Karina

Negatief: Comfort kamer
Kedelig hotel oplevelse
Godt placeret i Chelsea. Vores værelse var i ringe stand. Maling var skallet af, det virkede som en vandskade der ikke var repareret. Man kunne ikke dreje vandet i badeværelset over på kold. Sofabordet manglede lim og var i stykker.
3 nachten verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 20 jan 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 – Uitstekend

Simon

Reisde met een groep
Positief: Netheid, comfort kamer
Always a great experience
1 nacht verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 15 jan 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 – Goed

shannan, New York

Reisde met partner
The property is not in the best condition but absolutely acceptable for the price. The walls in room peeling on ceiling. Bed linens surprisingly nice! No full length mirror in room. But plenty of mirrors in the hallways near elevator if you need to check out your outfit. 😀. The staff at front desk seem to always be available !! The neighborhood is 5 star !
5 nachten verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 8 jan 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

6/10 – Redelijk

Karol

Reisde met familie
Positief: Netheid
Great location close to South Kensington Station & Natural History Museum. Rented the business penthouse for extra space for our family of 4 for four nights. Disappointed in this unit being advertised as something different…I booked it as it was supposed to have 2 Queen beds and, instead, it had 2 double beds. I could have rented a different place for cheaper. No coffee or tea, kitchen was sparse for supplies, shower water was lukewarm, paint peeling off walls..etc. Enjoyed the location, but wish I had booked somewhere else.
4 nachten verbleven in januari 2024
Reactie van Nadia E.B- Guest Experience Manager op 8 jan 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 – Uitstekend

Estela garcia

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Esta en buena ubicación con el train pars sslir a donde uno quiera, es un lugar seguro, se ve mucha gente bien, lo unico feo es que el primer dia cobraron wifi y ya lo habia pagado, pero esta muy cómodo.
5 nachten verbleven in december 2023
Reactie van Nadia E.B- Guest Experience Manager op 8 jan 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 – Uitstekend

huiju

Reisde met een groep
Positief: Netheid, comfort kamer
9 nachten verbleven in december 2023
Reactie van Nadia E.B- Guest Experience Manager op 3 jan 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,