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Beoordelingen van The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality

4 out of 5
The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality
Ribblers Lane, Knowsley, Liverpool, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 450 van 1009 beoordelingen" "
Gastenscore: 8 - Goed. 350 van 1009 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 1009 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 1009 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 1009 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Elaine

Reisde met familie
Hotel was goed, grote stad n eenvoudige kamer. Niks luxe maar het is goed voor een nachtje. Ik had per ongeluk het hotel in de buitenwijk geboekt ipv die in het centrum. Was onhandig omdat je overal een taxi nodig had. Eigen schuld. Met eigen auto is het wel ideaal.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

p. britton

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Mohammed

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Where do I start. If i could post pictures i would do. Felt like the room hadnt been cleaned since the last customer. Hair around the toilet. Shower tap mouldy and really hard to switch on. Bathroom tap only hot water no cold water. Couldve scolded kids. Lights wouldnt swith off. Light switch broken and wires visable.
1 nacht verbleven in mei 2024

8/10 – Goed

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Charlotte

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Large rooms, clean and very comfortable
2 nachten verbleven in mei 2024
Reactie van dan - reception op 22 mei 2024
Hi,Thanks for taking the time to leave us a great review & score we look forward to welcoming you back with us, in the near future.

2/10 – Ontzettend slecht

Ricky

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kicked us out of my room on the first day i got there all because we come from london would like to know how to get my money back for them 2 days has had to pay for somewere else to stay
2 nachten verbleven in mei 2024
Reactie van reception op 22 mei 2024
Hi,You & your brother were arrested and taken away by the police, due to your misconduct and behaviour.

6/10 – Redelijk

PRATEEMA

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Housekeeking The bed wasn't made neither were the towels changed
3 nachten verbleven in mei 2024

4/10 – Matig

Kerrie

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Room booked purely to rest overnight bringing son back from uni. Expensive room for a single person but had little choice as everywhere was booked in Liverpool or extortionate price! Knew it was bad when upon arrival to check in, the couple in front were complaining and staff weren't interested in dealing with the issue. The room had an electrical switchboard that would not stop buzzing. Very little sleep was had overnight. No point in complaining given how previous couple had been dealt with. Sunday morning breakfast doesn't start until 8am, but had to be at the ferry terminal for 8.30am so no chance of any food! Very dated hotel. Will not be back.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Claude

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After a hectic day in Liverpool what a treat to be at this hotel.I loved everything about it. The staff also were fantastic. Will certainly come back if I'm back in this part of the country.
1 nacht verbleven in mei 2024
Reactie van dan-reception op 22 mei 2024
Thanks for taking the time to leave us a great review & score Claude, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

10/10 – Uitstekend

Maxine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great M6 drop off
1 nacht verbleven in mei 2024
Reactie van dan-reception op 22 mei 2024
Thanks for taking the time to leave us a great review & score Maxine, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

8/10 – Goed

Dorina

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pillow case was dirty and tge bed had some women hair on it ..but the rest the hitel was nice and clean
1 nacht verbleven in mei 2024

8/10 – Goed

Nigel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good sized room with lounge area separate from bedroom with comfy beds. Hot shower but not easy to get in and out if elderly/mobility issues. Grab rail would be helpful. Large selection of hot and cold items for breakfast (but extra charge for this). Minor issue with TV remote, but staff were helpful and friendly in resolving this. We would stay here again.
3 nachten verbleven in mei 2024

8/10 – Goed

Chibuzo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel room was spacious (bedroom and living area), clean and had good furnishing. The rate was relatively affordable. Some improvements can be made to the bathroom finishing and late night meals. The location is about 6 miles from the city centre.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything good.
1 nacht verbleven in mei 2024
Reactie van dan-reception op 22 mei 2024
Thanks for taking the time to leave us a great review & score Michael, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff are so friendly and helpful and the hotel is very clean beds are soo comfortable and to my surprise the aircon works not like other hotels ive stayed in
1 nacht verbleven in mei 2024
Reactie van dan-reception op 22 mei 2024
Thanks for taking the time to leave us a great review & score David, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

8/10 – Goed

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and welcoming staff. Great room, very comfortable. Looking forward to a return visit when I’m back in the area.
Reactie van dan-reception op 22 mei 2024
Thanks for taking the time to leave us a great review & score Michael, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

10/10 – Uitstekend

Abolfazl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a wonderful experience staying at this hotel. It's a great choice for families, offering a welcoming atmosphere and excellent amenities. The pool was fantastic—clean, spacious, and perfect for relaxing. The staff were incredibly friendly and accommodating, which made our stay even more enjoyable. The food quality was impressive; we loved every meal we had. Overall, it was a delightful stay, and I will definitely visit again.
1 nacht verbleven in mei 2024
Reactie van dan-reception op 22 mei 2024
Thanks for taking the time to leave us a great review & score Abolfazl, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

4/10 – Matig

Nia

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jodie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love it and I be back in November
3 nachten verbleven in mei 2024
Reactie van dan-reception op 22 mei 2024
Thanks Jodie, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

8/10 – Goed

Victor

2 nachten verbleven in april 2024
Reactie van dan - reception op 22 mei 2024
Hi,Thanks for taking the time to leave us a great review & score we look forward to welcoming you back with us, in the near future.

10/10 – Uitstekend

david

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Suites has bounced back from its recent issues with immigrants and is terrific value for money. The parking, breakfast and spa are excellent. But best of all are the local staff - helpful and friendly.
12 nachten verbleven in april 2024
Reactie van dan-reception op 22 mei 2024
Thanks David, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

10/10 – Uitstekend

Oswald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe , clean, spacious, and correct location for my business trip.
1 nacht verbleven in april 2024
Reactie van dan-reception op 22 mei 2024
Thanks Oswald, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

10/10 – Uitstekend

Malcolm

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ease of access from A580
1 nacht verbleven in april 2024
Reactie van dan-reception op 22 mei 2024
Thanks Malcolm, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

6/10 – Redelijk

Karen

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Too far from Liverpool city centre in middle of nowhere
2 nachten verbleven in april 2024

10/10 – Uitstekend

Dorothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good size room with separate seating area, huge bed, very clean and good value for money, would definitely stay again.
1 nacht verbleven in april 2024
Reactie van dan-reception op 22 mei 2024
Thanks Dorothy, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

10/10 – Uitstekend

Ross

Positief: Netheid, personeel en service
All the staff were brilliant, really helpful and the rooms were clean, so we were really happy.
1 nacht verbleven in april 2024
Reactie van dan-reception op 22 mei 2024
Thanks Ross, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

10/10 – Uitstekend

Scott

2 nachten verbleven in april 2024
Reactie van dan-reception op 22 mei 2024
Thanks Scott, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

2/10 – Ontzettend slecht

Steven

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel’s rooms we disgusting, had to get moved room due to the ceiling hanging down, and the dirt in the bedsheets, also the safe did not work, the second room was not much better, the toilet did not flush. The staff were excellent and the Spa was brilliant and clean but humans should not be allowed to stay in room 118 or 120
2 nachten verbleven in april 2024

8/10 – Goed

Clare

Hotel was fine could have been a bit cleaner only there couple of nights but while we were there was fine we didn’t eat there.
2 nachten verbleven in april 2024

6/10 – Redelijk

Adrian

Reisde met partner
Negatief: Voorzieningen
Ok hotel but rooms shabby not clean poor decrotive state but food was excellent and staff were nice.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Lois

Reisde met partner
Positief: Netheid, personeel en service
Excellent attenrive staff
2 nachten verbleven in april 2024
Reactie van dan-reception op 22 mei 2024
Thanks Lois, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

8/10 – Goed

Daniel

3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Aaron

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked because I had heard this hotel was recently renovated and highly reviewed. I had booked a six night stay. During this time I have found most light sources in the room do not work, room phone doesn’t work, key cards are cheap and constantly becoming unlinked, locking me out. my room had never been serviced at any point during my stay, half toilet rolls given and having to walk down to request them from front lobby. I am currently on night five and going to be requesting an early check out, I am highly disappointed, I feel like my partner and I got neglected and frankly had a one star experience in this “Four star” hotel. I’ve had motels with better accommodations, which were half the price. Never coming back.

8/10 – Goed

Christian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was ok
1 nacht verbleven in maart 2024

4/10 – Matig

Janice

Avoid at all cost, to didn’t work, lamp didn’t work, 1/4 roll of toilet paper, 1/4 box of tissues, toilet wouldn’t flush properly, I informed them 4 times still wouldn’t flush, shower gel bottle was empty. That basically sums it all up. AVOID
2 nachten verbleven in april 2024

8/10 – Goed

Malcolm

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for a night with my 21 year old son. Nothing to complain about, though - comfortable bed, good sized bedroom with additional room with settee and desk etc. Staff were absolutely fine, breakfast was OK. Plenty parking too.
1 nacht verbleven in maart 2024

4/10 – Matig

Janet

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Chosen for Spa etc but closed with no notice. Asked for disability room which was given with no means of getting there as lift broken so no access. Put my mum in normal room but no facilities for her. Showers were broken in all 3 rooms and dangerous as water too hot with no signs. Overall bathrooms grubby with hairs and could do with a bit of bleach! Beds comfortable but pillows were like bricks. Breakfast adequate service at dinner painful. Would not stay again
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Russell

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was awesome nothing too much trouble
1 nacht verbleven in maart 2024

4/10 – Matig

Leah

1 nacht verbleven in maart 2024

6/10 – Redelijk

Tracy

Reisde met partner
Positief: Personeel en service
The room was a big room and pleasant , just found some of the areas in the hotel to be un clean , bath tap was dripping . We would stay in the hotel again.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Tomasz

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service.
1 nacht verbleven in maart 2024

8/10 – Goed

Hocine

Positief: Personeel en service
1 nacht verbleven in maart 2024

6/10 – Redelijk

Jane

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van dan op 5 mrt 2024
Thank you for leaving a review and score, we hope to improve upon this score on your next visit with us.many thanksdanreception

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It looks like they recently renovated the property. I stayed for 2 nights in an executive suite. The carpets looked new, as did the paint on the walls. There was a large sitting room area with couch coffee table, dining table and chairs. There was a fridge and kettle. No sink or microwave. The breakfast was ok for what you are paying. I was here with work, so found the location for me was convenient but there’s not much around it at all. You wouldn’t be going for a walk from it. The staff could not have been nice though. The girl on reception on Tuesday 20th February was really friendly and professional. The girls at breakfast were fantastic too. I was travelling alone, so it was nice to see a friendly smile each morning. I’d stay here again. The only negative is that they could really do with updating their bath/showers.
2 nachten verbleven in februari 2024
Reactie van Dan, Reception op 26 feb 2024
Hi Brenda,Thank you for taking the team to leave us a review and score, we really appreciate your feedback regarding your most recent stay.We are delighted to hear your comments regarding the renovation and comments regarding the staff and will pass them on to the people you mentioned, I will also pass on your comments regarding the bathroom bath/shower units, this is something Head office are looking to invest in, in the future, we hope to welcome you back with us soon.

6/10 – Redelijk

Philip

1 nacht verbleven in februari 2024
Reactie van Claire op 23 feb 2024
Hello Philip, Thank you for taking the time to send us feedback on your recent stay. I do hope we can welcome you again soon. Kind regards Claire, Deputy General Manager

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Nice hotel
Decent sized room, big car park and clean. Shower wasnt the best issues with maintaining water temperature.
1 nacht verbleven in februari 2024
Reactie van Claire op 23 feb 2024
Hello, Thank you for taking the time to send us feedback on your recent stay. I do hope we can welcome you again soon. Kind regards Claire, Deputy General Manager

8/10 – Goed

Ie

1 nacht verbleven in februari 2024
Reactie van dan, reception op 17 feb 2024
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and look forward to welcoming you back in the near future.

2/10 – Ontzettend slecht

Sharon

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spend some money to repair your hotel!!!
The hotel has just reopened up to paying guests following the housing and shelter of asylum seekers My room was ready on arrival, receptionist was very pleasant and nice Got to the room and met with a terrible state of affairs Hairs in bathroom, sink , bath stains on basin, toilet dirty, no shower head in bathroom , when I ran the tap of the bath, dirty brown water emerged Kettle had no bottom piece, stains on chairs Complained to receptionist, given another room 2 doors down. When I entered this room , again hairs in bathroom, table dirty bath stained I was only spending the night so slept in my clothes on top of the bed Next morning, couldn’t wait to get out, reported to reception, complained to manager who dealt with this swiftly to her credit Had the potential to be a lovely hotel unfortunately, the so called owners know nothing of infection control, yet happy to take my money and provide deplorable living conditions
1 nacht verbleven in januari 2024
Reactie van Claire op 7 feb 2024
Hello Sharon, Thank you for taking the time to send us feedback on your recent stay. I am so sorry that your stay did not live up to your expectations. We are in the middle of getting all the anti slip markings in the baths taken off and redone as these are stained and showing their age. I have also spoken to housekeeping regarding the areas you have highlighted and I mentioned on check out a full refund has been issues from our end. Kind regards Claire

8/10 – Goed

Sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Very welcoming and friendly staff. Will be returning very soon.
2 nachten verbleven in februari 2024
Reactie van Claire op 7 feb 2024
Hello Sandra, Thank you for taking the time to send us feedback on your recent stay. I am so happy you enjoyed your stay and will pass your comments onto the team. We cannot wait to welcome you back again soon. Kind regards Claire Deputy GM

2/10 – Ontzettend slecht

Colin

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Don’t stay at this hotel.
Extremely disappointed with this hotel and stay. Overpriced and in poor condition. Should have just stayed in the Holiday Inn Express opposite. No gym or pool open and the hotel rooms were freezing cold. My expectations were not met in the slightest. All in all a very poor hotel.
1 nacht verbleven in december 2022
Reactie van Dan, Reception op 17 dec 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we are sorry this stay didn't meet your expectations