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Beoordelingen van TownePlace Suites by Marriott Little Rock West

2.5 out of 5
TownePlace Suites by Marriott Little Rock West
12 Crossings Ct, Little Rock, AR

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 214 van 378 beoordelingen" "
Gastenscore: 8 - Goed. 85 van 378 beoordelingen" "
Gastenscore: 6 - Redelijk. 43 van 378 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 378 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 378 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Emmarie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved this stay would definitely stay again
1 nacht verbleven in maart 2024
Reactie van Kristine Todd op 14 mei 2024
Thanks so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Anastasia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Friendly service.
1 nacht verbleven in mei 2024
Reactie van Kristine Todd op 14 mei 2024
Thanks so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

4/10 – Matig

Michelle, Brandon

Zakenreiziger
Positief: Voorzieningen
Negatief: Netheid
Room had stains on bed and couch.
4 nachten verbleven in april 2024
Reactie van Kristine Todd op 30 apr 2024
We are so very sorry for the issues you encountered. I will share your comments with our housekeeping team.Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Ronald

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Over all wife and I had a very good experience. The Wi-Fi should be password protected.
3 nachten verbleven in april 2024
Reactie van Kristine Todd op 30 apr 2024
Thanks so much for staying with us! We look forward to seeing you again!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Michael

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, staff, location, rooms…loved everything about it. Would happily go back here.
2 nachten verbleven in april 2024
Reactie van Kristine Todd op 30 apr 2024
Thanks so much for staying with us! We look forward to seeing you again!Sincerely,Kristine ToddGeneral Manager

4/10 – Matig

Desmond

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like the $150 incidental Hold
1 nacht verbleven in april 2024
Reactie van Kristine Todd op 17 apr 2024
We appreciate your feedback. Any additional hold are released upon checkout.Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

John

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is greatl! So much room and very clean. The staff is very friendly. We will stay here every time we are in Little Rock.
1 nacht verbleven in april 2024
Reactie van Kristine Todd op 17 apr 2024
Thanks so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

6/10 – Redelijk

Jimmy

1 nacht verbleven in april 2024
Reactie van Kristine Todd op 11 apr 2024
We appreciate you taking the time to share your feedback.Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved it here!
1 nacht verbleven in maart 2024
Reactie van Kristine Todd op 11 apr 2024
Thank you so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

6/10 – Redelijk

Yvonne

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
This property needs to have updated carpets and hotel room.
1 nacht verbleven in april 2024
Reactie van Kristine Todd op 3 apr 2024
We are in the process of a full renovation and hope to provide you with better service soon.Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Greg, Sherman

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always enjoy staying here when i have business in Little Rock.
2 nachten verbleven in maart 2024
Reactie van Kristine Todd op 28 mrt 2024
Thanks so much for being our valued guest! We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing staff room was clean and comfortable!!!
2 nachten verbleven in maart 2024
Reactie van Kristine Todd op 8 mrt 2024
We appreciate you staying with us!Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay and the staff was amazing
1 nacht verbleven in maart 2024
Reactie van Kristine Todd op 8 mrt 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

4/10 – Matig

Latonda

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is not the cleanest, carpet and furniture in suites need upgrades as well as the stove!!! There was inside construction going on with loud hammering in the rooms next to us and above us. When I called the front desk an inquired about the noise, the worker had an attitude and hung up the phone without acknowledging she was going to hang up. Will not be booking with this hotel again!!
2 nachten verbleven in maart 2024
Reactie van Kristine Todd op 6 mrt 2024
We are very sorry for the issues you encountered during your stay. I will share your feedback as a teachable moment to prevent these problems in the future. We are undergoing renovations currently and do hope to provide better services soon!Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Manager there was amazing and the overnight lady can't remember her name,but she had dreads in her hair was amazing I will be coming back!!
2 nachten verbleven in maart 2024
Reactie van Kristine Todd op 6 mrt 2024
Thanks so much for staying with us. We're delighted you had a great visit.Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Larry

1 nacht verbleven in februari 2024
Reactie van Kristine Todd op 28 mrt 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large, clean, comfortable rooms; pretty typical hotel breakfast, with lots of options and helpful service; only minor complaint was not being able to open window in our room more than an inch or two. Would definitely stay there again. Good value for the price.
3 nachten verbleven in februari 2024
Reactie van Kristine Todd op 27 feb 2024
We appreciate you staying with us and hope to see you again in the future!Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Reyna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in februari 2024
Reactie van Kristine Todd op 23 feb 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Malina

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable beds. Overall, pretty clean. I like the full size dining table and the fridge and sink to wash dishes. Was the perfect place to stay overnight with kids. Breakfast was also great.
1 nacht verbleven in februari 2024
Reactie van Kristine Todd op 13 feb 2024
We appreciate your feedback and look forward to seeing you again!Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Timothy

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
it was quiet and very short stay.
1 nacht verbleven in februari 2024
Reactie van Kristine Todd op 13 feb 2024
Thanks so much for staying with us! We appreciate your feedback.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Kristine Todd op 2 feb 2024
We appreciate you staying with us.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Eric

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great
1 nacht verbleven in januari 2024
Reactie van Kristine Todd op 2 feb 2024
Thanks for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

April

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Kristine Todd op 29 jan 2024
Thanks so much for staying with us! We're delighted you had a great visit!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Beth

Zakenreiziger
1 nacht verbleven in januari 2024
Reactie van Kristine Todd op 24 jan 2024
Thanks for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Carolyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easy access and felt safe
1 nacht verbleven in januari 2024
Reactie van Kristine Todd op 17 jan 2024
Thanks so much for staying with us! We look forward to seeing you again.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Kristine Todd op 10 jan 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Jeremy

1 nacht verbleven in januari 2024
Reactie van Kristine Todd op 2 feb 2024
Thanks so much for staying!Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Jeremy

1 nacht verbleven in januari 2024
Reactie van Kristine Todd op 24 jan 2024
Thanks for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Delorse

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in december 2023
Reactie van Kristine Todd op 2 jan 2024
Thanks so much for staying with us!

2/10 – Ontzettend slecht

Melanie

1 nacht verbleven in december 2023
Reactie van Kristine Todd op 19 dec 2023
We apologize for any issues you encountered during your stay with us and hope to make your next visit more memorable.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas shopping trip
Staff was great, we were allow to check in early. This allowed my wife and I to freshin up a bit prior to Christmas shopping. Room was very nice and comfortable.
1 nacht verbleven in december 2023
Reactie van Kristine Todd op 18 dec 2023
Thanks so much for staying with us. We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

8/10 – Goed

Jeanine

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel is near a lot of restaurants and right next to a Walmart.You could literally walk to the store, it’s so close lol! Staff was okay not too bad and the breakfast was nice for the price you pay for. Parking wasn’t bad at all and it’s in a pretty good area. The only thing weird though was if you are local you have to pay a $150 in-state fee. But other than that a 4/5 stars for sure!!!
2 nachten verbleven in december 2023
Reactie van Kristine Todd op 18 dec 2023
We appreciate you staying with us and hope to make your next visit even better!Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and the property was clean.
1 nacht verbleven in november 2023
Reactie van Kristine Todd op 30 nov 2023
Thanks so much for staying with us! We look forward to your next visit!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Dameisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved it! Thankful there was room for the holidays.
1 nacht verbleven in november 2023
Reactie van Kristine Todd op 27 nov 2023
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Latrivia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice stay
The hotel was very clean and staff was nice and helpful. The breakfast was great. Normally we would travel and never get breakfast because my husband has a pork allergy but the hotel had Turkey as an option.. we travel a lot and that’s never happened.
4 nachten verbleven in november 2023
Reactie van Kristine Todd op 15 nov 2023
Thanks so much for staying with us. We're delighted you had a great stay and look forward to seeing you again!Warmest Regards,Kristine ToddGeneral Manager

4/10 – Matig

Eldred

Reisde met familie
Negatief: Netheid
First the positives- the staff was ok, not rude though not overly friendly. The facility seemed to be a bit in need of a refresh but overall not bad. The room and hallways did not smell bad as some hotels seem to do. Negatives - We rented the two bedroom suite and immediately upon entering our room we noticed large white stains of what appeared to be sp****e on the chair, ottoman, couch, and carpet. The stain on the chair and ottoman were wet still where it appeared that some attempt to clean it had taken place but the effort was a low effort one at best. In addition, there were soiled places around the room in several areas. We took pictures of the disgusting stains but it looks like they can’t be posted to Expedia. Would definitely not stay there again.
1 nacht verbleven in november 2023
Reactie van Kristine Todd op 15 nov 2023
We are so very sorry for the issues you encountered during your stay with us. I will share your feedback with the housekeeping leaders to ensure this does not happen again.Warmest Regards,Kristine ToddGeneral Manager

4/10 – Matig

Tenita

Positief: Netheid, comfort kamer
Negatief: Personeel en service
2 nachten verbleven in november 2023
Reactie van Kristine Todd op 7 nov 2023
We apologize for any issues you encountered during your stay. Sincerely,Kristine ToddGeneral Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Small maintenance items
Overall, the hotel was nice. Just a couple of things that could be better. The lighting in the bathroom is really dim. And the bed frame was damaged. Bed shifted when we got in it.
1 nacht verbleven in oktober 2023
Reactie van Kristine Todd op 7 nov 2023
We appreciate you taking the time to share your feedback. I will get those items addressed immediately.Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place.
Nice place, staff was very accommodating. Minor issues here & there, but nothing that degraded the experience.
1 nacht verbleven in oktober 2023
Reactie van Kristine Todd op 24 okt 2023
Thanks so much for staying with us! We look forward to seeing you again.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

April

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional stay
It was my first time staying at this location and it was exceptional. Kristin was wonderful at check in and check out. The room was fantastic. I will stay again soon.
1 nacht verbleven in oktober 2023
Reactie van Kristine Todd op 7 nov 2023
Thanks so much for staying with us! We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

6/10 – Redelijk

Kimberly

Reisde met familie
Positief: Personeel en service
The staff were super helpful and friendly. The hotel appears to be doing renovations. Had some bugs in the kitchen area each morning that was a little off putting. Room was clean for the most part except the few bugs.
3 nachten verbleven in oktober 2023
Reactie van Kristine Todd op 23 okt 2023
We are so very sorry for the pest issues you encountered. I will contact our pest control company to resolve this immediately.Warmest Regards,Kristine ToddGeneral Manager

8/10 – Goed

Zerundrick

Positief: Netheid, staat van de accommodatie en faciliteiten
It was nice and comfortable.
1 nacht verbleven in oktober 2023
Reactie van Kristine Todd op 23 okt 2023
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Friendly, professional staff. Good location and a nice breakfast.
1 nacht verbleven in oktober 2023
Reactie van Kristine Todd op 13 okt 2023
Thanks so much for staying with us! We look forward to seeing you again soon.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Kristy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay! Would definitely stay here again!
2 nachten verbleven in september 2023
Reactie van Kristine Todd op 25 sep 2023
Thank you so much for staying with us! We're delighted to hear you had a great visit.Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service en comfort kamer
Road trip
Room was comfortable and quiet. Friendly staff. Buffett breakfast could use improvement.
1 nacht verbleven in september 2023
Reactie van Kristine Todd op 30 okt 2023
We appreciate you staying with us and look forward to making your next visit even better.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

Rod

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Kristine Todd op 18 sep 2023
Thanks so much for staying with us! We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

4/10 – Matig

Cherelle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Glad it was only for one night
We arrived a little early. Before we could even try to check in we was informed the rooms are not ready and another family was waiting over there on their room too. The room we stayed in smell like cleaning supplies and musk. My husband convinced me to stay it was on for one night so I sprayed air freshener and opened the window. The breakfast wasn’t all it was hype up to be. The front desk worker wasn’t really friendly. Not looking to stay there again.
1 nacht verbleven in september 2023
Reactie van Kristine Todd op 11 sep 2023
We are so very sorry for the experience you had while at our hotel. Your comments will be shared with the front desk and housekeeping staff in an effort to improve our services.Sincerely,Kristine ToddGeneral Manager

10/10 – Uitstekend

LINDA J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Kristine Todd op 11 sep 2023
Thanks for staying with us!Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

MELANIE

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, very nice staff, Lots of Food Options nearby
1 nacht verbleven in augustus 2023
Reactie van Kristine Todd op 6 sep 2023
Thanks so much for staying with us. We're delighted to hear you had a great stay!Warmest Regards,Kristine ToddGeneral Manager

10/10 – Uitstekend

Kerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly front desk employees!
1 nacht verbleven in augustus 2023
Reactie van Kristine Todd op 28 aug 2023
Thanks so much for staying with us! We look forward to seeing you again soon.Sincerely,Kristine ToddGeneral Manager